---
description: Compare JustCall vs CTM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JustCall vs CTM Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [JustCall \<span\>vs\</span\> CTM](https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics)

# Compare JustCall vs CTM

Canonical: https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics

> Detailed comparison between JustCall and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JustCall | CTM |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 223 | 150 |
| **Starting Price** | US$29.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Key features

### JustCall

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Integrations Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Reporting
- Recording
- Scheduled Messaging

### CTM

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Integrations Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Reporting
- Recording
- Scheduled Messaging

## Links

- [View JustCall Profile](https://www.softwareadvice.ie/software/75453/justcall)
- [View CTM Profile](https://www.softwareadvice.ie/software/112191/calltrackingmetrics)
- [View Original Comparison](https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JustCall vs CTM Comparison","description":"Compare JustCall vs CTM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics","about":[{"@id":"https://www.softwareadvice.ie/software/75453/justcall#software"},{"@id":"https://www.softwareadvice.ie/software/112191/calltrackingmetrics#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"JustCall","description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS &amp; MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations &amp; collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/948d3d08-e35b-4795-a44d-600fb897fca6.jpeg","url":"https://www.softwareadvice.ie/software/75453/justcall","@id":"https://www.softwareadvice.ie/software/75453/justcall#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":223},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"CTM","description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8323a267-080d-49fb-9671-d0579b098253.png","url":"https://www.softwareadvice.ie/software/112191/calltrackingmetrics","@id":"https://www.softwareadvice.ie/software/112191/calltrackingmetrics#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":150},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"JustCall vs CTM","position":3,"item":"https://www.softwareadvice.ie/compare/75453/112191/justcall/vs/calltrackingmetrics","@type":"ListItem"}]}]}
</script>
