---
description: Compare OTRS vs Spiceworks Cloud Help Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OTRS vs Spiceworks Cloud Help Desk Comparison
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [OTRS \<span\>vs\</span\> Spiceworks Cloud Help Desk](https://www.softwareadvice.ie/compare/75465/365499/otrs/vs/spiceworks-network-management-software)

# Compare OTRS vs Spiceworks Cloud Help Desk

Canonical: https://www.softwareadvice.ie/compare/75465/365499/otrs/vs/spiceworks-network-management-software

> Detailed comparison between OTRS and Spiceworks Cloud Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Spiceworks Cloud Help Desk |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 96 | 584 |
| **Starting Price** | - | US$6.00 |
| **Free Trial** | No | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### OTRS

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Asset Tracking
- Assignment Management
- Change Management
- Compliance Management
- Customisable Branding
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Scheduling
- Knowledge Management
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Task Management
- Ticket Management

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Asset Tracking
- Assignment Management
- Change Management
- Compliance Management
- Customisable Branding
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Scheduling
- Knowledge Management
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Task Management
- Ticket Management

## Links

- [View OTRS Profile](https://www.softwareadvice.ie/software/75465/otrs)
- [View Spiceworks Cloud Help Desk Profile](https://www.softwareadvice.ie/software/365499/spiceworks-network-management-software)
- [View Original Comparison](https://www.softwareadvice.ie/compare/75465/365499/otrs/vs/spiceworks-network-management-software)

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