---
description: Compare OTRS vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OTRS vs Confluence Comparison
---

Breadcrumb: [Home](/) > [Pharmaceutical CRM Software](/directory/343/pharmaceutical-crm/software) > [OTRS \<span\>vs\</span\> Confluence](https://www.softwareadvice.ie/compare/75465/430492/otrs/vs/confluence)

# Compare OTRS vs Confluence

Canonical: https://www.softwareadvice.ie/compare/75465/430492/otrs/vs/confluence

> Detailed comparison between OTRS and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Confluence |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 96 | 3680 |
| **Starting Price** | - | US$5.42 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### OTRS

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Calendar Management
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Prioritisation
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Workflow Management

### Confluence

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Calendar Management
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Prioritisation
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Workflow Management

## Links

- [View OTRS Profile](https://www.softwareadvice.ie/software/75465/otrs)
- [View Confluence Profile](https://www.softwareadvice.ie/software/430492/confluence)
- [View Original Comparison](https://www.softwareadvice.ie/compare/75465/430492/otrs/vs/confluence)

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