---
description: Compare Wolken ServiceDesk vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Wolken ServiceDesk vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Wolken ServiceDesk \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk)

# Compare Wolken ServiceDesk vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk

> Detailed comparison between Wolken ServiceDesk and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Wolken ServiceDesk | Zendesk Talk |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 1 | 21 |
| **Starting Price** | US$30.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation | - |

## Key features

### Wolken ServiceDesk

- Asset Tracking
- Audit Trail
- Change Management
- Incident Management
- Knowledge Management
- Project Management

### Zendesk Talk

- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Data Security
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Wolken ServiceDesk Profile](https://www.softwareadvice.ie/software/78036/wolken-service-desk)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Wolken ServiceDesk vs Zendesk Talk Comparison","description":"Compare Wolken ServiceDesk vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk","about":[{"@id":"https://www.softwareadvice.ie/software/78036/wolken-service-desk#software"},{"@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Wolken ServiceDesk","description":"Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents.\n\n\nWolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and group tickets based on impacts, urgencies and priorities, facilitating workflow efficiency.\n\n\nWolken Service Desk facilitates integration with several third-party solutions such as Incorta, Workday, Liferay and more. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/60061c85-5f40-4199-9f27-496dc35c390d.png","url":"https://www.softwareadvice.ie/software/78036/wolken-service-desk","@id":"https://www.softwareadvice.ie/software/78036/wolken-service-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Zendesk Talk","description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7d75957b-5540-4213-bc13-b4055219b730.png","url":"https://www.softwareadvice.ie/software/368594/zendesk-talk","@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":21},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"Wolken ServiceDesk vs Zendesk Talk","position":3,"item":"https://www.softwareadvice.ie/compare/78036/368594/wolken-service-desk/vs/zendesk-talk","@type":"ListItem"}]}]}
</script>