---
description: Compare ScreenSteps vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ScreenSteps vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [ScreenSteps \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.ie/compare/78744/363691/screensteps/vs/service-cloud)

# Compare ScreenSteps vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.ie/compare/78744/363691/screensteps/vs/service-cloud

> Detailed comparison between ScreenSteps and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ScreenSteps | Salesforce Service Cloud |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 16 | 824 |
| **Starting Price** | US$239.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ScreenSteps

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Document Management
- Full Text Search
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations

### Salesforce Service Cloud

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Tracking
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Library
- Content Management
- Customer Complaint Tracking
- Document Management
- Full Text Search
- Knowledge Base Management
- Lead Management
- Reporting & Statistics
- Self Service Portal
- Service History
- Third-Party Integrations

## Links

- [View ScreenSteps Profile](https://www.softwareadvice.ie/software/78744/screensteps)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.ie/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.ie/compare/78744/363691/screensteps/vs/service-cloud)

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