---
description: Compare SupportHero vs Guru regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SupportHero vs Guru Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [SupportHero \<span\>vs\</span\> Guru](https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru)

# Compare SupportHero vs Guru

Canonical: https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru

> Detailed comparison between SupportHero and Guru. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SupportHero | Guru |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 31 | 639 |
| **Starting Price** | US$49.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### SupportHero

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Document Management
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing
- Widgets

### Guru

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Document Management
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing
- Widgets

## Links

- [View SupportHero Profile](https://www.softwareadvice.ie/software/78849/support-hero)
- [View Guru Profile](https://www.softwareadvice.ie/software/103160/guru)
- [View Original Comparison](https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SupportHero vs Guru Comparison","description":"Compare SupportHero vs Guru regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru","about":[{"@id":"https://www.softwareadvice.ie/software/78849/support-hero#software"},{"@id":"https://www.softwareadvice.ie/software/103160/guru#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"SupportHero","description":"Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more!\n\n\nDesigned for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets.\n\n\nSupport Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/05fb9ace-d1ec-4c80-8e76-0da73d6e6fd4.png","url":"https://www.softwareadvice.ie/software/78849/support-hero","@id":"https://www.softwareadvice.ie/software/78849/support-hero#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":31},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Guru","description":"Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use.\n\nConnect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence.\n\nGuru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically.\n\nThe result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/54e6eddc-af42-4104-9a6c-e05c7468f220.png","url":"https://www.softwareadvice.ie/software/103160/guru","@id":"https://www.softwareadvice.ie/software/103160/guru#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":639},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"SupportHero vs Guru","position":3,"item":"https://www.softwareadvice.ie/compare/78849/103160/support-hero/vs/guru","@type":"ListItem"}]}]}
</script>