---
description: Compare Birdeye vs Loox regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Birdeye vs Loox Comparison
---

Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/3905/social-media-marketing/software) > [Birdeye \<span\>vs\</span\> Loox](https://www.softwareadvice.ie/compare/86768/244497/birdeye/vs/loox)

# Compare Birdeye vs Loox

Canonical: https://www.softwareadvice.ie/compare/86768/244497/birdeye/vs/loox

> Detailed comparison between Birdeye and Loox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Loox |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 702 | 16 |
| **Starting Price** | - | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

### Loox

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

## Links

- [View Birdeye Profile](https://www.softwareadvice.ie/software/86768/birdeye)
- [View Loox Profile](https://www.softwareadvice.ie/software/244497/loox)
- [View Original Comparison](https://www.softwareadvice.ie/compare/86768/244497/birdeye/vs/loox)

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