---
description: Compare Avaya UCaaS vs Alvaria CX Suite regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Avaya UCaaS vs Alvaria CX Suite Comparison
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/4138/collaboration/software) > [Avaya UCaaS \<span\>vs\</span\> Alvaria CX Suite](https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble)

# Compare Avaya UCaaS vs Alvaria CX Suite

Canonical: https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble

> Detailed comparison between Avaya UCaaS and Alvaria CX Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Avaya UCaaS | Alvaria CX Suite |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 91 | 21 |
| **Starting Price** | - | - |
| **Free Trial** | - | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Phone Support, 24/7 (Live rep) |
| **Training** | - | In Person, Live Online, Documentation, Videos |

## Key features

### Avaya UCaaS

- Call Centre Management
- Call Recording
- Call Routing
- Contact Management
- Email Management
- IVR
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Reporting/Analytics
- Voice Mail

### Alvaria CX Suite

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Routing
- Call Scripting
- Computer Telephony Integration
- Contact Management
- Email Management
- FCC Compliance
- IVR
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Reporting/Analytics
- Survey/Poll Management
- Voice Mail

## Links

- [View Avaya UCaaS Profile](https://www.softwareadvice.ie/software/9683/avaya-ucaas)
- [View Alvaria CX Suite Profile](https://www.softwareadvice.ie/software/42199/noble)
- [View Original Comparison](https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Avaya UCaaS vs Alvaria CX Suite Comparison","description":"Compare Avaya UCaaS vs Alvaria CX Suite regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble","about":[{"@id":"https://www.softwareadvice.ie/software/9683/avaya-ucaas#software"},{"@id":"https://www.softwareadvice.ie/software/42199/noble#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Avaya UCaaS","description":"Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts.\n\n\nAvaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID.\n\n\nThe platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fb8cbe42-8653-4a29-ba9f-5bf947cd7025.webp","url":"https://www.softwareadvice.ie/software/9683/avaya-ucaas","@id":"https://www.softwareadvice.ie/software/9683/avaya-ucaas#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":91},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Alvaria CX Suite","description":"Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/178b3f3e-99d7-465a-b721-f61c22031405.png","url":"https://www.softwareadvice.ie/software/42199/noble","@id":"https://www.softwareadvice.ie/software/42199/noble#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":21},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Collaboration Software","position":2,"item":"/directory/4138/collaboration/software","@type":"ListItem"},{"name":"Avaya UCaaS vs Alvaria CX Suite","position":3,"item":"https://www.softwareadvice.ie/compare/9683/42199/avaya-ucaas/vs/noble","@type":"ListItem"}]}]}
</script>