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description: Page 2 - Discover the best Unified Communications Software in Ireland. Compare top Unified Communications Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Unified Communications Software in Ireland - 2026 Reviews, Pricing & Demos
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# Unified Communications Software

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## Products

1. [MiVoice Business Solution](https://www.softwareadvice.ie/software/25391/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience ...
2. [RingCX](https://www.softwareadvice.ie/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) — RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology a...
3. [Ooma Office](https://www.softwareadvice.ie/software/143509/ooma-office) — 4.4/5 (248 reviews) — Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a ful...
4. [Pumble](https://www.softwareadvice.ie/software/121354/pumble) — 4.7/5 (234 reviews) — Pumble is a communication management solution that helps businesses interact with members across multiple departments...
5. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
6. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
7. [Telnyx Suite](https://www.softwareadvice.ie/software/66273/telnyx-suite) — 4.8/5 (195 reviews) — Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS,...
8. [Intermedia Unite](https://www.softwareadvice.ie/software/146704/intermedia-unite) — 4.7/5 (188 reviews) — Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterpris...
9. [Mattermost](https://www.softwareadvice.ie/software/404256/mattermost) — 4.4/5 (168 reviews) — As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboratio...
10. [Rocket.Chat](https://www.softwareadvice.ie/software/88031/rocket-chat) — 4.3/5 (156 reviews) — Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen ...
11. [CTM](https://www.softwareadvice.ie/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) — CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It ...
12. [MangoApps](https://www.softwareadvice.ie/software/140647/mangoapps) — 4.4/5 (150 reviews) — MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content managemen...
13. [Missive](https://www.softwareadvice.ie/software/299830/missive) — 4.9/5 (147 reviews) — Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their exist...
14. [Crisp](https://www.softwareadvice.ie/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
15. [Hiver](https://www.softwareadvice.ie/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
16. [Tuvis](https://www.softwareadvice.ie/software/328714/whatslly) — 4.6/5 (145 reviews) — Tuvis is a unified security and compliance platform that helps organizations monitor, archive, and protect communicat...
17. [Workvivo](https://www.softwareadvice.ie/software/119008/workvivo) — 4.7/5 (135 reviews) — Workvivo is an employee experience platform which helps organizations measure sentiment, spot opportunities for impro...
18. [Acefone](https://www.softwareadvice.ie/software/105288/acefone) — 4.6/5 (135 reviews) — Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, edu...
19. [Intulse](https://www.softwareadvice.ie/software/63609/intulse) — 4.4/5 (132 reviews) — Intulse is a cloud-based VoIP service for small and midsize businesses. Key cloud VoIP features include conference ca...
20. [Whistle Messaging](https://www.softwareadvice.ie/software/147085/whistle) — 4.7/5 (131 reviews) — Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate wit...
21. [Blink](https://www.softwareadvice.ie/software/126757/blink) — 4.7/5 (131 reviews) — Blink is the mobile-first employee experience platform that connects your people, systems, and culture in one super-a...
22. [Zoho Cliq](https://www.softwareadvice.ie/software/434066/zoho-cliq) — 4.6/5 (108 reviews) — Zoho Cliq is a team communication software that organizes conversations, workflows, and meetings in one place. The so...
23. [ZIWO](https://www.softwareadvice.ie/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
24. [Bria](https://www.softwareadvice.ie/software/101636/xlite) — 4.3/5 (106 reviews) — Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and ...
25. [Glassix](https://www.softwareadvice.ie/software/419790/glassix) — 5.0/5 (103 reviews) — Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communica...

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## Related Categories

- [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software)
- [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software)

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An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. \n\nYou choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. 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Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.\n\nSmarter Customer Experiences\nRingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates.\n\nDisruptive Packaging and Cost-Effective Pricing\nRingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain.\n\nEnhanced Customer Experience\nRingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency.\n\nConclusion\nRingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.softwareadvice.ie/software/24307/ringcentral-contact","@type":"ListItem"},{"name":"Ooma Office","position":3,"description":"Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration.\n\nWith Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. \n\nAn easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three.\n\nOoma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cec27933-dd78-4f3f-b481-969de73baee0.png","url":"https://www.softwareadvice.ie/software/143509/ooma-office","@type":"ListItem"},{"name":"Pumble","position":4,"description":"Pumble is a communication management solution that helps businesses interact with members across multiple departments and locations via a unified portal. The platform includes built-in search functionality, which allows users to search past messages, shared documents and other data.\n\n\nPumble enables enterprises to create private or public digital workplaces with custom descriptions and names to share files and information and collaborate on projects. It offers a variety of features such as web and mobile notifications, tagging, custom channels, API access, drag-and-drop interface, personalized profiles and more. Additionally, administrators can manage user access across multiple groups and view contact details and job roles of members.\n\n\nPumble lets teams share files, URLs and images and engage with members via conference calls and video chats. It is available to users for free and support is provided via email, a help center and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac28268b-7130-4d77-af49-72f9a150bfd4.png","url":"https://www.softwareadvice.ie/software/121354/pumble","@type":"ListItem"},{"name":"JustCall","position":5,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.ie/software/75453/justcall","@type":"ListItem"},{"name":"Wildix","position":6,"description":"Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.\nSold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.\nThe solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.\nWildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.\nWith open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d5041fe-5c16-4b26-a7af-f4f82ec2deef.webp","url":"https://www.softwareadvice.ie/software/208756/wildix","@type":"ListItem"},{"name":"Telnyx Suite","position":7,"description":"Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP trunking, messaging API, voice API, lookup API, programmable fax API, and wireless services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd0d2b9e-7a9d-470a-aa6c-42d6e4cf57e4.png","url":"https://www.softwareadvice.ie/software/66273/telnyx-suite","@type":"ListItem"},{"name":"Intermedia Unite","position":8,"description":"Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.\n\n\nKey features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.\n\n\nIntermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4caaa965-d31c-47fc-9e4e-e78ac0ed6ccc.png","url":"https://www.softwareadvice.ie/software/146704/intermedia-unite","@type":"ListItem"},{"name":"Mattermost","position":9,"description":"As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds of integrations, team members can resolve issues, deploy items, and collaborate on any specific task by connecting files and third-party systems. Mattermost includes secure 1-1 and group messaging, searchable message history, video and voice conferencing, screen sharing, notifications and alerts, DevOp tools, reporting and compliance, security options, system monitoring, and many more.\n\n\nMattermost is primarily designed for DevOp teams, IT security teams, and governmental organizations. DevOp teams can accelerate workflows by using Mattermost's integrated developmental tools such as incoming and outgoing webhooks, custom command slash commands, plugins and extensions, a robust API library, and more. Mattermost let enterprises have full control over all data with eDiscovery and compliance reporting, data retention policies, AD/LDAP authentication, performance monitoring, command line and database management tools, and more. \n\n\nMattermost can be deployed from behind a firewall and accessed via a VPN, securing data when at rest or in transit. Enterprises can enforce multi-factor authentication or deploy SAML SSO for all users.\n\n\nMattermost is available for mobile devices via an iOS and Android app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83818d5f-7118-419a-895a-ab7e7b0134cd.jpeg","url":"https://www.softwareadvice.ie/software/404256/mattermost","@type":"ListItem"},{"name":"Rocket.Chat","position":10,"description":"Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.\n\n\nRocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.\n\n\nRocket.Chat comes with an API and supports WebHook integration with several third-party solutions including Gmail, Facebook Messenger, WhatsApp, and Instagram. It also provides iOS and Android mobile applications. It is available for free and at monthly or annual subscriptions. Support is extended via email, phone, live chat, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69b2aa2f-9a1e-42f8-a445-90369f2dc4bc.png","url":"https://www.softwareadvice.ie/software/88031/rocket-chat","@type":"ListItem"},{"name":"CTM","position":11,"description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.softwareadvice.ie/software/112191/calltrackingmetrics","@type":"ListItem"},{"name":"MangoApps","position":12,"description":"MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way your company already does business, and creates a single digital hub that bridges the gap between your desk and deskless workers.\n\nEmployees can find all the company information they need, alongside their communication and collaboration tools, in a customizable widget-based dashboard that serves as a single source of truth. Our product works for teams of all sizes across a broad array of industries, and has all the security features needed to deploy at enterprise scale.\n\nOur interface is based on modern social media, with threads, comments, emoji reactions, and team and project groups. As such, our customers’ employees find it immediately logical and usable. Furthermore, housing all of these tools, plus integrations with most other enterprise and corporate tools, saves time and frustration. White-labeled with your company’s branding, your team might not even realize that MangoApps is an external tool—it feels like a natural part of their day and workflow.\n\nToo many organizations today rely on outdated intranet and communication tools, and lose time and information to the black hole that is the email inbox. MangoApps gives you the unique opportunity to connect all of your teams, from frontline workers to corporate offices, into one central hub that keeps them all in the loop and at the top of their game.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed0e2fae-bf9e-4a34-a767-572bb768e7db.png","url":"https://www.softwareadvice.ie/software/140647/mangoapps","@type":"ListItem"},{"name":"Missive","position":13,"description":"Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management.\n\nThe platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.softwareadvice.ie/software/299830/missive","@type":"ListItem"},{"name":"Crisp","position":14,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.ie/software/162277/crisp","@type":"ListItem"},{"name":"Hiver","position":15,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.ie/software/60479/hiver","@type":"ListItem"},{"name":"Tuvis","position":16,"description":"Tuvis is a unified security and compliance platform that helps organizations monitor, archive, and protect communications across leading messaging channels such as WhatsApp, Telegram, and Microsoft Teams. Designed for regulated industries, Tuvis automatically captures all messages, media, and documents in real time, ensuring compliance with internal policies and external regulations. The platform includes advanced search and retrieval tools, granular access controls, and secure authentication via Single Sign-On (SSO). Tuvis also offers Data Loss Prevention (DLP), channels controls, and encryption to prevent leaks and security breaches. Beyond compliance, Tuvis enhances productivity by integrating directly with CRM systems like Salesforce and Microsoft Dynamics 365, enabling users to view customer data, create records, and manage interactions seamlessly within their messaging apps — all in a secure and compliant environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dae6ded8-0818-4dea-b62a-10dfeaf7ba7a.png","url":"https://www.softwareadvice.ie/software/328714/whatslly","@type":"ListItem"},{"name":"Workvivo","position":17,"description":"Workvivo is an employee experience platform which helps organizations measure sentiment, spot opportunities for improvement, and ensure a sense of belonging through peer-to-peer recognition and milestone celebrations. The platform is designed for enterprises with frontline and desk-based teams. It connects employees across the globe in a mobile-first platform. Workvivo caters to a range of industries such as healthcare, retail, manufacturing, logistics, energy and utilities, government, legal and finance, hospitality, and information technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfd07396-ca81-462c-b560-52a7c310c4b2.png","url":"https://www.softwareadvice.ie/software/119008/workvivo","@type":"ListItem"},{"name":"Acefone","position":18,"description":"Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring.\n\n\nBusinesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics.\n\n\nAcefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures.\n\nSpecial offer: Get unlimited calling at just $12.99/user/month","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b2b674c-e162-473b-b83e-7e2376487858.png","url":"https://www.softwareadvice.ie/software/105288/acefone","@type":"ListItem"},{"name":"Intulse","position":19,"description":"Intulse is a cloud-based VoIP service for small and midsize businesses. Key cloud VoIP features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed call indicator.\n\n\nIntulse's business VoIP phone service allows users to answer customer calls with personalized recordings. Users can either record all incoming calls or use on-demand recordings. A company directory is included for callers and internal team members. Callers can dial the first few letters of a person’s name to search the directory. The busy lamp field enables users to track the status of team members. \n\n\nIn addition, Intulse offers a software dashboard that provides business communication tools to initiate new calls, manage voicemails and create virtual conference rooms. Managed VoIP services from Intulse also provide CRM integration with a variety of platforms, including Salesforce VoIP integration, HubSpot VoIP integration, Zoho VoIP integration, and many more. Intulse also integrates with industry-specific CRMs, such as: Redtail, Wealthbox, AgencyBloc, RockRMS, Church Community Builder, Rock RMS, and others. Whether you're looking for a phone system for an insurance agency, a financial services phone system, church phone system, or are in another industry, Intulse's hosted VoIP services are ready to help your organization.\n\n\nNative Android and iOS applications are available.\n\n\nIntulse's cloud VoIP services are available on a subscription basis. 100% US-based support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/257f1094-1fc8-4e6b-8ebd-19bb403fb23c.png","url":"https://www.softwareadvice.ie/software/63609/intulse","@type":"ListItem"},{"name":"Whistle Messaging","position":20,"description":"Whistle is a cloud-based guest messaging platform, which helps businesses in the hospitality industry communicate with guests, manage bookings, streamline check-in processes and more. Hoteliers can track team members' performance based on task completion rates, response times, upsells, direct bookings and guest ratings on a centralized dashboard.\n\n\nWhistle's artificial intelligence (AI)-enabled chatbot allows guests to choose booking dates on a calendar and provide details about arrival or departure. Managers can set up recurring tasks, send/receive work orders and view a history of checklists or inspections in real-time. Additionally, administrators can send eSignature requests to guests via email, SMS and other communication channels.\n\n\nWhistle integrates with various third-party systems such as Agilysys, ResortSuite, RoomKeyPMS and more. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b976e921-57f2-45ba-abeb-29799acec1f3.png","url":"https://www.softwareadvice.ie/software/147085/whistle","@type":"ListItem"},{"name":"Blink","position":21,"description":"Blink is the mobile-first employee experience platform that connects your people, systems, and culture in one super-app. It bridges the digital divide between deskless and desk-based workers, supercharging employee communication and engagement at industry-leading companies like McDonald's, Nokia, Domino’s, JD Sports, Booking.com, Dollar Tree, Shake Shack and RATP Dev. \n\nBlink is the top-rated Employee Communications Application on Gartner Peer Insights, a challenger brand in the Gartner Intranet Magic Quadrant and a Leader in the G2 Grid for Best Employee Engagement Software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90dfa897-aa44-4abf-b495-cb77ed618b0e.png","url":"https://www.softwareadvice.ie/software/126757/blink","@type":"ListItem"},{"name":"Zoho Cliq","position":22,"description":"Zoho Cliq is a team communication software that organizes conversations, workflows, and meetings in one place. The software is designed to accommodate teams of all sizes. The secure chat platform supports seamless business conversations, whether for internal communication or external collaboration with vendors and agencies.\n\nCliq's features enable remote and hybrid work environments. Employees can connect across time zones with tools such as video calls, screen sharing, and a collaborative whiteboard. The built-in calendar, reminders, and task management features help teams stay on track and meet deadlines. Businesses can also customize the platform with their own branding, themes, and integrations with other tools they use.\n\nCliq is an enterprise-grade communication solution with advanced security controls and admin capabilities. The platform is designed to centralize conversations and information, empowering teams to communicate, collaborate, and work more efficiently. Cliq's developer tools also make it easy for software teams to build and deploy custom applications within the platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ad8ef27-d58d-47ff-bfa9-28a293d2d243.png","url":"https://www.softwareadvice.ie/software/434066/zoho-cliq","@type":"ListItem"},{"name":"ZIWO","position":23,"description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.softwareadvice.ie/software/52205/ziwo","@type":"ListItem"},{"name":"Bria","position":24,"description":"Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and resellers who need a comprehensive communication tool that integrates with their existing voice services. Bria allows businesses of all sizes to extend their investment in their call server by adding services for team messaging, video conferencing and mobile capabilities.\n\nBria offers several key features to enhance business communications. Its softphone functionality enables users to make and receive calls with advanced call features such as call transfer and forwarding. The team messaging capability allows users to start one-on-one messages or chat rooms in a single window. It provides centralized provisioning, which allows configuration to be done once in the cloud, with settings then downloaded to user devices. Additionally, Bria's secure communications feature ensures encrypted voice and messaging to keep conversations private.\n\nBria's flexibility allows users to access their communications from any device, from desktop to mobile. This enables them to stay connected and take their communications with them wherever they go. Additionally, Bria offers a tailored experience that streamlines the communication and collaboration experience for businesses and resellers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534a3c42-2df7-44f0-a28f-0d1e17ebd7f1.png","url":"https://www.softwareadvice.ie/software/101636/xlite","@type":"ListItem"},{"name":"Glassix","position":25,"description":"Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.\n\nRevolutionizing Customer Journeys:\nWith its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.\n\nSimplified Customer Interaction Management:\nExperience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.\n\nConnected Conversations Across Channels:\nGlassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.\n\nSecurity and Customizability:\nRest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses.\n\nDeliver Exceptional Customer Experiences:\nExperience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73fa782a-b426-4387-a141-99ab6979cf2e.png","url":"https://www.softwareadvice.ie/software/419790/glassix","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/1556/ucaas/software?page=2#itemlist","numberOfItems":25}
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