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description: Page 5 - Discover the best IT Ticketing Systems in Ireland. Compare top IT Ticketing Systems tools with customer reviews, pricing and free demos.
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title: Page 5 - Best IT Ticketing Systems in Ireland - 2026 Reviews, Pricing & Demos
---

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# IT Ticketing Systems

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## Products

1. [Deskpro](https://www.softwareadvice.ie/software/130528/deskpro) — 4.6/5 (38 reviews) — Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as infor...
2. [Agiloft](https://www.softwareadvice.ie/software/10266/agiloftcm) — 4.8/5 (38 reviews) — Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle ...
3. [UseResponse](https://www.softwareadvice.ie/software/3685/useresponse) — 4.6/5 (36 reviews) — UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tool...
4. [TeamGram](https://www.softwareadvice.ie/software/49453/teamgram) — 4.9/5 (35 reviews) — TeamGram is a cloud-based integrated customer relationship management (CRM), quotation, proposal and sales management...
5. [EcholoN](https://www.softwareadvice.ie/software/108411/echolon) — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
6. [PersistIQ](https://www.softwareadvice.ie/software/74517/persistiq) — 3.0/5 (34 reviews) — PersistIQ is a salesforce automation software that helps sales teams in improving outbound sales. Primarily catering ...
7. [edge CRM](https://www.softwareadvice.ie/software/78915/edge-crm) — 4.6/5 (33 reviews) — edge CRM is a cloud-based, customizable customer relationship management solution that helps businesses automate and ...
8. [Totango](https://www.softwareadvice.ie/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
9. [Focus Softnet](https://www.softwareadvice.ie/software/166189/centra-hub-crm) — 3.9/5 (31 reviews) — Centra Hub CRM is a solution designed to help businesses of any size streamline sales, customer service, and marketin...
10. [Cayzu](https://www.softwareadvice.ie/software/25119/cayzu) — 5.0/5 (30 reviews) — Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket mana...
11. [Helpshift](https://www.softwareadvice.ie/software/136453/helpshift) — 3.9/5 (29 reviews) — Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engag...
12. [ALVAO Service Desk](https://www.softwareadvice.ie/software/328211/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integ...
13. [FocalScope](https://www.softwareadvice.ie/software/20187/focalscope) — 5.0/5 (28 reviews) — FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketi...
14. [BlueCamroo](https://www.softwareadvice.ie/software/6468/bluecamroo) — 4.4/5 (28 reviews) — The Business Software that combines many essential business services in a single, easily-adoptable and affordable sol...
15. [RAYNET CRM](https://www.softwareadvice.ie/software/19091/raynet) — 4.9/5 (27 reviews) — Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –? all in one place. Perfectly or...
16. [karmaCRM](https://www.softwareadvice.ie/software/27572/karmacrm) — 4.5/5 (27 reviews) — KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping th...
17. [GoSquared](https://www.softwareadvice.ie/software/77916/gosquared) — 4.9/5 (27 reviews) — Award-winning software for subscription businesses to manage the full lifecycle of their customers. The platform offe...
18. [JDisc Discovery](https://www.softwareadvice.ie/software/85130/jdisc-discovery) — 4.7/5 (26 reviews) — JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serve...
19. [Magentrix](https://www.softwareadvice.ie/software/140239/magnetrix-crm) — 4.7/5 (24 reviews) — Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, s...
20. [ConvergeHub](https://www.softwareadvice.ie/software/130747/convergehub) — 4.8/5 (24 reviews) — ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and m...
21. [Anthill](https://www.softwareadvice.ie/software/42651/anthill) — 5.0/5 (24 reviews) — Anthill is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes in a va...
22. [Soffront CRM](https://www.softwareadvice.ie/software/2342/soffront-online) — 4.3/5 (24 reviews) — Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Sof...
23. [Snapforce](https://www.softwareadvice.ie/software/6245/snapforce-crm) — 4.1/5 (24 reviews) — Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product i...
24. [Allbound](https://www.softwareadvice.ie/software/17476/allbound) — 4.9/5 (23 reviews) — Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels th...
25. [Qualaroo](https://www.softwareadvice.ie/software/74382/qualaroo) — 4.7/5 (20 reviews) — Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through w...

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## Related Categories

- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Links

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Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.softwareadvice.ie/software/130528/deskpro","@type":"ListItem"},{"name":"Agiloft","position":2,"description":"Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle with customizable workflows. The platform is designed for various sectors such as healthcare, legal and procurement. Its comprehensive Data-first Agreement Platform enables complete contract lifecycle management. Additionally, the platform is equipped with Convo AI, an AI-driven natural language search tool, which assists users in swiftly locating contract information without burdening legal staff with excessive requests. The solution provides various features including automated contract onboarding, third-party contract review and AI-based contract editing. Users have the ability to construct custom AI models using their own contract data easily, without needing to write code or deal with complex calculations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027242d2-0397-45d5-8706-9f7f63d8d0c7.jpeg","url":"https://www.softwareadvice.ie/software/10266/agiloftcm","@type":"ListItem"},{"name":"UseResponse","position":3,"description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.softwareadvice.ie/software/3685/useresponse","@type":"ListItem"},{"name":"TeamGram","position":4,"description":"TeamGram is a cloud-based integrated customer relationship management (CRM), quotation, proposal and sales management solution that helps businesses manage their workflows and sales cycle.\n\n\nTeamGram offers CRM capabilities that enable businesses to manage interactions with new and existing customers. Users can define deals for prospective sales and prepare sales quotes that can be revised and converted into orders. The solution enables users to manage and track their inventories in real time and add products when required. The task management feature allows users to create and assign tasks to themselves or coworkers, set due dates and track progress.\n\n\nTeamGram also offers a mobile app for iOS and Android devices for remote usage. Services are offered on a monthly subscription basis that includes support via email, phone and online video tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/914cedc6-b12d-4f36-8108-0458e1ab230c.png","url":"https://www.softwareadvice.ie/software/49453/teamgram","@type":"ListItem"},{"name":"EcholoN","position":5,"description":"EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and service level management on a centralized platform. Administrators can configure access permissions for specific employees and gain insights into trends, key performance indicators (KPI), customer service transactions and other metrics.\n\n\nKey features of EcholoN include activity dashboard, compliance management, time tracking, resource planning and real-time communication. Managers can assess potential risks, collect feedback from employees, suppliers or customers and track inventory across service vehicles. Additionally, professionals can utilize templates to create business documents and export reports in multiple file formats.\n\n\nEcholoN facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, SAP, Infor, Navision and more. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.softwareadvice.ie/software/108411/echolon","@type":"ListItem"},{"name":"PersistIQ","position":6,"description":"PersistIQ is a salesforce automation software that helps sales teams in improving outbound sales. Primarily catering to small and midsize companies, it is a cloud-based solution that aims to bring all sales workflows, from email follow-ups to phone tasks, together on one platform.\n\n\nKey features of PersistIQ include automation tools for duplicate leads detection, campaign launching, database management, analytics and campaign performance analysis and team collaboration. Also, it features an A/B testing platform, which allows users to test and compare campaigns and their outcomes.\n\n\nPersistIQ comes with a LinkedIn extension for Chrome and integrates with various customer relationship management marketing automation platforms, including Zapier. The solution can also be synchronized with Salesforce to manage prospects and form a unified database.\n\n\nPersistIQ is available via monthly or yearly subscription, with pricing based on the number of active It provides customer support via knowledge base and help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5a53d997-fc07-4d6d-b6c1-b44070e3ed16.png","url":"https://www.softwareadvice.ie/software/74517/persistiq","@type":"ListItem"},{"name":"edge CRM","position":7,"description":"edge CRM is a cloud-based, customizable customer relationship management solution that helps businesses automate and manage operations for sales, service and support teams. The artificial intelligence-based platform enables enterprises to forecast customer trends and use real-time insights to boost business growth and employee productivity.\n\n\nKey features of edge CRM include lead qualifiers, opportunities management, customer retention action planning, reporting, data privacy and security administration. It lets management teams receive alerts on customer engagement scores and manage customer retention action plans if there is less engagement from active customers. Additionally, it provides sales managers with a 360-degree view/status of open as well as closed tasks for every prospect or client.\n\n\nedge CRM comes with an in-built Smart PDF module, which allows users to quickly create documents, proposals, invoices, performance, and more. Pricing is per user, per month and support is extended via phone and online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3566a58-09a1-4adf-a153-013348b63758.png","url":"https://www.softwareadvice.ie/software/78915/edge-crm","@type":"ListItem"},{"name":"Totango","position":8,"description":"Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.\n\n\nTotango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.\n\n\nTotango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d7d2162-76f3-4042-b88a-f1d7dd6f1b2c.png","url":"https://www.softwareadvice.ie/software/240462/totango","@type":"ListItem"},{"name":"Focus Softnet","position":9,"description":"Centra Hub CRM is a solution designed to help businesses of any size streamline sales, customer service, and marketing processes. It can be hosted on the cloud or installed on-premise. With live dashboards, custom reporting, and automation tools, Centra Hub CRM can enable teams to act on business growth initiatives. The platform automatically tracks interactions with leads, prospects, and existing customers.\n\n\nSales teams can access CRM tools and a visual sales pipeline directly on Centra Hub's platform. Using the platform, reps can create deals and track progress by using drag-and-drop features. Reps can access nurturing tools to contact customers via email, phone, or text message. Centra Hub CRM also includes marketing automation features. Teams can utilize e-mail campaigns and templates, surveys, contact level analytics, visitor tracking, social media lead generation, plus more. \n\n\nPricing for Centra Hub CRM is per user and billed monthly. Support is available via online help guides, phone, and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a0afae14-7fd4-43ec-836b-338115e24689.png","url":"https://www.softwareadvice.ie/software/166189/centra-hub-crm","@type":"ListItem"},{"name":"Cayzu","position":10,"description":"Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.\n\n\nThe software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.\n\n\nCayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.\n\n\nWith the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.softwareadvice.ie/software/25119/cayzu","@type":"ListItem"},{"name":"Helpshift","position":11,"description":"Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.\n\n\nHelpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.softwareadvice.ie/software/136453/helpshift","@type":"ListItem"},{"name":"ALVAO Service Desk","position":12,"description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.softwareadvice.ie/software/328211/alvao-service-desk","@type":"ListItem"},{"name":"FocalScope","position":13,"description":"FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool.\n\n\nWith FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point.\n\n\nFocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee.\n\n\nThis software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later.\n\n\nFocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.softwareadvice.ie/software/20187/focalscope","@type":"ListItem"},{"name":"BlueCamroo","position":14,"description":"The Business Software that combines many essential business services in a single, easily-adoptable and affordable solution.\n\nBlueCamroo is a cloud-based business management platform that provides features such as lead and customer management, team collaboration, task and project management, customer support, time tracking, expenses management, billing and invoicing, social media monitoring, and email marketing. The features are supported by a configurable workflow engine that helps users automate end-to-end business processes. The integrated solution is a fit for small or mid-sized knowledge or service businesses.\n\n\nBlueCamroo captures and nurtures leads from websites, lists, email, and social networks. Project Management and collaboration help in project delivery, allowing users to share calendars, timesheets, documents, notes and contacts within the system. Email integration saves time and helps keep information centralized in the system. BlueCamroo’s analytic dashboards track sales metrics and allow users to create own reports.\n\n\nBlueCamroo integrates with third-party applications such as Google Apps for Business, Box, HubSpot, Xero, QuickBooks and online payment gateways. Pricing is per user per month. Support is provided via online ticket system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec080a2f-63f3-4978-8a11-f89e11bf62bc.png","url":"https://www.softwareadvice.ie/software/6468/bluecamroo","@type":"ListItem"},{"name":"RAYNET CRM","position":15,"description":"Simplify your CRM.\n\nAll contacts, deals, your calendar, your sales pipeline analysis –? all in one place. \nPerfectly organized data that simplify your work and give you a thorough overview of your business.\n\nRAYNET CRM helps your salespeople and your managers: It gives sales reps the tools to score and the managers the tools to monitor the business and its future perspective.\n\nWho, when, with whom, for how much… Everything about open deals in one place: Just one look gives you a very good overview of how your salesmen are doing. You get 100% control over your sales and save time on meetings or tailoring proposals.\n\nWhy Raynet?\n- Smooth integration with you calendar, e-mail, phone and other applications,\n- all your data in one place,\n- your team can work from anywhere,\n- immediate analysis of your sales score,\n- increased productivity and effectiveness.\n\nFree trial for 30 days: Make sales easier.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c61aef26-f347-4810-84c5-7d16e01acd0c.jpeg","url":"https://www.softwareadvice.ie/software/19091/raynet","@type":"ListItem"},{"name":"karmaCRM","position":16,"description":"KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.\n\n\nThe solution's Contact management functionality provides basic contact information along with contact activity and history. Contacts can be located via system-wide searches and updated with bulk operations.\n\n\nUsers can research and connect with customers via automated social profile searches, and leads can be automatically imported from the company’s website. Users can also control access rights and permissions with customizable user groups.\n\n\nTasks can be prioritized with calendars, alerts and email and SMS reminders. Users can create and maintain multiple calendars for different types of tasks or events and also customize and rearrange dashboard fields, tabs, labels and colors to suit the needs of the sales process. In addition, KarmaCRM integrates with Outlook or Gmail and has a dropbox feature to BCC emails to directly to the CRM.\n\n\nKarmaCRM is available on a monthly subscription basis that includes support via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/532c3b4f-2b51-4bf8-b5f7-da9605afc3cd.png","url":"https://www.softwareadvice.ie/software/27572/karmacrm","@type":"ListItem"},{"name":"GoSquared","position":17,"description":"Award-winning software for subscription businesses to manage the full lifecycle of their customers. \n\nThe platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. \n\nIt offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.\n\nGoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. \n\nPricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff9d6c19-7545-47dc-9c64-1a42807a2a69.png","url":"https://www.softwareadvice.ie/software/77916/gosquared","@type":"ListItem"},{"name":"JDisc Discovery","position":18,"description":"JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serves IT departments in industries such as education, IT consulting and logistics. Key features include audit management, configuration management, license management, IT service management and asset tracking.\n\n\nJDisc Discovery allows users to create IT documentation for networks in order to provide a view of their IT infrastructure. It helps users plan their IT investments, provide customer support help desks and form disaster recovery plans. The IT documentation is also helpful for license auditing, ISO certifications and contract outsourcing.\n\n\nJDisc Discovery can create IT documents that consist of hardware, software, IP networks and active directory information. It synchronizes with active directory and assigns devices to the respective active directory objects. It also identifies primary virtualization technologies.\n\n\nJDisc Discovery is available via a one-time payment, a yearly subscription or a single project license. It provides on-site, phone and chat-based customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/784f572a-cadf-4af4-817b-4ab8672490c0.png","url":"https://www.softwareadvice.ie/software/85130/jdisc-discovery","@type":"ListItem"},{"name":"Magentrix","position":19,"description":"Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that matches the look and feel of your organization.\n\n\nMagentrix seamlessly integrates with your CRM (eg. Salesforce, Microsoft Dynamics, HubSpot) to maintain a single corporate data source. The pre-configured Salesforce integration allows companies to integrate any standard or custom Salesforce object, maintain control over user access and security and integrate CRM data based on usage.\n\n\nMagentrix is fully customizable based on needs, and users can choose what to share and how to show it. The system enables users to visualize deal cycle stages and customize content based on where partners or customers are in the cycle. A native LMS is available to train and certify partners and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.softwareadvice.ie/software/140239/magnetrix-crm","@type":"ListItem"},{"name":"ConvergeHub","position":20,"description":"ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads.\n\n\nUsers can add contact details manually or import them from Microsoft Outlook. Communication summaries show contact between employees and clients. Contact lists can also be exported into Excel and PDF formats. Users can view the products or services customers have purchased, as well as marketing performance reports. Campaigns can be targeted to specific customers and sent via email, direct mail, text message and social media. The system also offers users access to email templates.\n\n\nConvergeHub’s sales dashboard offers information on deals including expected close date, leads by source, lead acquisition and deal acquisition. Users can customize dashboard settings and visualize the pipeline at various stages. The deals management module stores lead information such as account name, assignee, lead source, sales process, sales stage, deal type, deal value, expected close date and conversion probability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2518bb3-5eea-46fc-9d02-ed60a0cb71d4.png","url":"https://www.softwareadvice.ie/software/130747/convergehub","@type":"ListItem"},{"name":"Anthill","position":21,"description":"Anthill is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes in a variety of industries. Key features include customer support, marketing automation, channel management and reporting. \n\n\nAnthill enables users to view full customer histories that include all customer contact and progress notes. Customer profiles also include a health status bar that shows sales reps which leads need nurturing. Each team can have a unique dashboard and team performance can be tracked with sales pipelines.\n\n\nUsers can send targeted marketing campaigns to attract, convert and retain leads throughout the entire customer lifecycle. Segments and triggers can be set to automatically send personalised emails and SMS messages to customers as well as other interactions. The system also includes tools for email template creation and customer feedback surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/125366ee-fede-4364-864b-46537053d18b.png","url":"https://www.softwareadvice.ie/software/42651/anthill","@type":"ListItem"},{"name":"Soffront CRM","position":22,"description":"Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds.\n\nUsing Soffront API you can integrate with your internal software. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your valuable data.\n\nIf you use Soffront in a public cloud like AWS, you never share your database with clients like other service providers. You always have a separate database that you can secure and fully customize.\n\nSoffront provides a complete set of customization tools. You can design databases and forms freely without any column restrictions, apply validation, and more. Use Soffront rule engine to define alerts and escalations, build quotation and communication templates, and build flexible workflows. You can white label and offer flexible customer portals.\n\nSoffront offers flexible subscription plans and complete implementation help with 24x7 technical support, saving you money.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3069a11-57a9-4102-b739-e828a134db47.png","url":"https://www.softwareadvice.ie/software/2342/soffront-online","@type":"ListItem"},{"name":"Snapforce","position":23,"description":"Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.\n\n\nAt the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.\n\n\nSnapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.\n\n\nSnapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.\n\n\nIt is available on a per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff6e9477-9205-4924-a56a-3cbf8d45bc7c.png","url":"https://www.softwareadvice.ie/software/6245/snapforce-crm","@type":"ListItem"},{"name":"Allbound","position":24,"description":"Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators.\n\n\nWith Allbound, users can unify sales training, promote and publicize their content and collateral and centralize their marketing content, campaigns and communication. They can also group and sequence content and resources into sales playbooks for prioritizing sales discussions, quantify learning and sales actions and qualify activities with partner reps.\n\n\nAllbound also offers functionality for showcasing social feeds directly to partners so they can learn, share and amplify messages among their networks. In turn, users receive recommendations based on the activity and interests of other partners.\n\n\nGamification functionality allows users to administer incentive programs that allow partner reps to redeem points inside of Allbound for gift cards, branded swag or other perks.\n\n\nThe solution is available on a per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/baaa559a-e8c1-4d64-8bdd-9694c351c9db.png","url":"https://www.softwareadvice.ie/software/17476/allbound","@type":"ListItem"},{"name":"Qualaroo","position":25,"description":"Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.\n\n\nQualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.\n\n\nQualaroo integrates with  IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.\n\n\nQualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.softwareadvice.ie/software/74382/qualaroo","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/1630/it-ticketing/software?page=5#itemlist","numberOfItems":25}
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