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description: Page 7 - Discover the best IT Ticketing Systems in Ireland. Compare top IT Ticketing Systems tools with customer reviews, pricing and free demos.
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title: Page 7 - Best IT Ticketing Systems in Ireland - 2026 Reviews, Pricing & Demos
---

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# IT Ticketing Systems

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## Products

1. [OASIS](https://www.softwareadvice.ie/software/5863/oasis) — 3.4/5 (7 reviews) — OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company’s precise...
2. [IncidentMonitor](https://www.softwareadvice.ie/software/27724/incidentmonitor) — 4.1/5 (7 reviews) — IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other busines...
3. [eQuip](https://www.softwareadvice.ie/software/83127/equip) — 4.3/5 (7 reviews) — eQuip is a cloud-based enterprise asset management system that assists small to large-sized businesses with the acqui...
4. [Nextiva CRM](https://www.softwareadvice.ie/software/90997/nextivaservicecrm) — 3.6/5 (7 reviews) — The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. D...
5. [Helprace](https://www.softwareadvice.ie/software/20692/helprace) — 4.7/5 (7 reviews) — Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions w...
6. [WebsiteAlive](https://www.softwareadvice.ie/software/59234/websitealive) — 4.8/5 (6 reviews) — WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat....
7. [bxp software](https://www.softwareadvice.ie/software/12204/bxp) — 4.2/5 (5 reviews) — bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized indi...
8. [VeriShow](https://www.softwareadvice.ie/software/17964/verishow) — 5.0/5 (5 reviews) — VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video...
9. [Interakt](https://www.softwareadvice.ie/software/22158/interakt) — 5.0/5 (5 reviews) — Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes acro...
10. [LionO360 CRM](https://www.softwareadvice.ie/software/57798/liono360-inventory) — 5.0/5 (5 reviews) — Welcome to LionO360 CRM (Customer Relationship Management)– a cloud-based business platform powered by LionOBytes des...
11. [Dezide](https://www.softwareadvice.ie/software/187987/dezide) — 4.2/5 (5 reviews) — Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue manag...
12. [RedHorse CRM](https://www.softwareadvice.ie/software/11928/redhorse) — 3.5/5 (4 reviews) — RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features inclu...
13. [C2CRM](https://www.softwareadvice.ie/software/80394/c2crm) — 5.0/5 (4 reviews) — C2CRM is a comprehensive CRM solution (offered as On-Premise or in the Cloud) designed to integrate sales, marketing ...
14. [SimplyDesk](https://www.softwareadvice.ie/software/414962/simplydesk) — 4.5/5 (4 reviews) — SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organi...
15. [Web Tracks](https://www.softwareadvice.ie/software/27568/web-tracks) — 4.3/5 (3 reviews) — Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments lookin...
16. [Maple CRM](https://www.softwareadvice.ie/software/30025/maple-crm) — 3.3/5 (3 reviews) — Maple CRM Immigration is a specialized CRM solution built for immigration consultants and agencies to manage both sal...
17. [RADAR CRM](https://www.softwareadvice.ie/software/112632/radar-crm) — 4.7/5 (3 reviews) — Automated platform that can be personalised to your unique business processes.
18. [SpiceX](https://www.softwareadvice.ie/software/3387/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM offers an array of powerful products and services that have been developed to increase the success and effic...
19. [Unthread](https://www.softwareadvice.ie/software/522391/Unthread) — 5.0/5 (3 reviews) — Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks...
20. [CRMNEXT](https://www.softwareadvice.ie/software/5768/crmnext) — 4.5/5 (2 reviews) — CRMNEXT is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-relate...
21. [VIZOR IT Asset Management](https://www.softwareadvice.ie/software/21274/vizor-complete) — 4.5/5 (2 reviews) — VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manag...
22. [Ivinex CRM](https://www.softwareadvice.ie/software/4211/ivinex) — 4.5/5 (2 reviews) — Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom w...
23. [Richdesk](https://www.softwareadvice.ie/software/27576/richmond-servicedesk) — 4.5/5 (2 reviews) — Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and...
24. [HelpdeskEddy](https://www.softwareadvice.ie/software/6099/helpdeskeddy) — 5.0/5 (2 reviews) — HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides ...
25. [Aysling](https://www.softwareadvice.ie/software/138676/aysling) — 4.5/5 (2 reviews) — Aysling is a cloud-based enterprise resource solution that can run an entire business, from leads to sales, through d...

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## Related Categories

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)
- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)

## Links

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-----

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It can be deployed on-premise or hosted in the cloud.\n\n\nThe service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.\n\n\nKey features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners.\n\n\nIncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.softwareadvice.ie/software/27724/incidentmonitor","@type":"ListItem"},{"name":"eQuip","position":3,"description":"eQuip is a cloud-based enterprise asset management system that assists small to large-sized businesses with the acquisition, assignment, utilization, and disposal of assets. Its key features include barcode scanning, workflow automation, audit, and configuration management.\n\n\nThe application comes with a feature that allows operators to manage and track equipment and generate customized reports. The solution lets supervisors record and arrange inventory data based on a purchase order, fund type or location. Administrators can use the system to provide role-based access to staff members and transfer assets across multiple locations.\n\n\neQuip integrates with third-party platforms such as Active Directory, Costpoint, Oracle, Lansweeper and SCCM. The solution comes with a mobile application for Android, iOS and Windows. It is available on an annual subscription and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a5f8299-03c3-476b-8b0c-7037070d312e.png","url":"https://www.softwareadvice.ie/software/83127/equip","@type":"ListItem"},{"name":"Nextiva CRM","position":4,"description":"The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM.\n\n\nNextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members.\n\n\nWhat makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service.\n\n\nBehind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86239cf8-27ce-460f-983b-d48675f976f4.png","url":"https://www.softwareadvice.ie/software/90997/nextivaservicecrm","@type":"ListItem"},{"name":"Helprace","position":5,"description":"Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.\n\n\nHelprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.\n\n\nIn Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.\n\n\nHelprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.\n\n\nHelprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.softwareadvice.ie/software/20692/helprace","@type":"ListItem"},{"name":"WebsiteAlive","position":6,"description":"WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate.\n\n\nWebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action.\n\n\nWebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in.\n\n\nThe solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0432c1ef-59c7-499e-a4c8-e92114c02cd4.png","url":"https://www.softwareadvice.ie/software/59234/websitealive","@type":"ListItem"},{"name":"bxp software","position":7,"description":"bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer service and support, help desk, and eLearning.\n\n\nBecause it's a cloud-based system, users can check on client data, look over campaign results, or review team performance from anywhere with an Internet connection; mobile devices are also fully supported. It allows users to record and map their client's requirements and identify buying patterns. The contact center management feature allows businesses to categories and store their client details in an organized manner and run targeted campaigns as per geography, demography, age, buying behavior and more.\n\n\nbxp software can be utilized by midsize companies in a variety of industries, including banking, education, healthcare, utilities, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6bac800-891a-405f-acba-616b868b1c78.png","url":"https://www.softwareadvice.ie/software/12204/bxp","@type":"ListItem"},{"name":"VeriShow","position":8,"description":"VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and monitor sales, and is designed for a range of online businesses looking to manage two-way communication with their customers.\n\n\nVeriShow Sales Enablement Platform assists sales personnel to manage customer interactions and offers document sharing as well as form filling capabilities. VeriShow supports newer engagement technologies based on the HTML5 protocol. One of these is co-browsing, which lets agents assist online customers by browsing the website along with them.\n\n\nVeriShow is sold on a per-agent basis and is deployed as cloud-based software. It runs in standard Internet browsers and is compatible with all major operating systems. Native mobile apps are also available for Android and iOS devices.\n\n\nCustomer support is offered via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22990b03-1af9-4674-b32f-3549a18fd83d.png","url":"https://www.softwareadvice.ie/software/17964/verishow","@type":"ListItem"},{"name":"Interakt","position":9,"description":"Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.\n\n\nInterakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.\n\n\nA live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.\n\n\nInterakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/139cb7e7-3095-4e19-a2d2-f317c0793937.png","url":"https://www.softwareadvice.ie/software/22158/interakt","@type":"ListItem"},{"name":"LionO360 CRM","position":10,"description":"Welcome to LionO360 CRM (Customer Relationship Management)– a cloud-based business platform powered by LionOBytes designed to reinforce your growing business needs. We are enabling you to improve the way you deal with your data and stakeholders while maximizing your business capabilities and reducing costs.\n\nOur CRM provides end-to-end solutions for your business through process automation, workforce collaboration, streamlining customer management, and real-time data visibility. It can help you boost our overall productivity from connecting customers to driving sales opportunities to bring process amalgamation between your sales & marketing team.\n\nConfigured with AI (Artificial Intelligence), LionO360 CRM can help you optimize data to improve your operational efficiency. Our software enables real-time visibility across your leads, opportunities, and sales practices that drive efficiency and support informed decision-making to acquire continuous success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0be54b0f-2e0b-440f-b8e5-b0849f1359d0.png","url":"https://www.softwareadvice.ie/software/57798/liono360-inventory","@type":"ListItem"},{"name":"Dezide","position":11,"description":"Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.\n\n\nAdvisor allows users to track and analyze the technical diagnostic data in real time, which helps users identify and resolve technical issues.\n\n\nAdvisor also allows users to design mobile responsive guides to address common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.\n\n\nAdvisor offers contact center module, which helps users route and manage queries over the phone. Users can provide a guide to customers that contains frequently asked questions and their answers. Customers can also use the search engine to search for guides and articles. Pricing is per user per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/305c203c-9d4a-47a3-8319-19c95ce67472.png","url":"https://www.softwareadvice.ie/software/187987/dezide","@type":"ListItem"},{"name":"RedHorse CRM","position":12,"description":"RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features include customer service and support, knowledge base, project management, reporting, and more. It provides a library of pre-configured report templates to prepare regular or ad-hoc reports. The dashboard provides multiple charts and graphs to display sales metrics and leads data. Users can also use RedHorse Mobile, which gives users real-time access to contacts, calendar, and accounts. It is available on iOS, Android devices and web browsers.\n\n\nRedHorse CRM integrates with systems such as Microsoft Outlook, QuickBooks, Gmail and Constant Contact. Users can send bills and quotes directly into QuickBooks, sync calendars and emails between system and Outlook and manage campaign reporting through Constant Contact.\n\n\nRedHorse CRM is used by companies in industries including construction, advertising, legal and accounting. Pricing is per-seat licensing and is based on outright payment or monthly subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e2ce34d-91d9-498e-b88b-9ecf4ac78a55.png","url":"https://www.softwareadvice.ie/software/11928/redhorse","@type":"ListItem"},{"name":"C2CRM","position":13,"description":"C2CRM is a comprehensive CRM solution (offered as On-Premise or in the Cloud) designed to integrate sales, marketing and customer service into one seamless, collaborative operation. It is built on a platform that leverages the latest technology offering a rich graphical experience in a simple to use web browser interface. Employing a role-based methodology, the C2CRM UI is intuitive fostering high user adoption rates.\n\nIts mobile app interface allows for similar functionality to the desktop version of the software. The application is an all-inclusive approach to earning and keeping loyal customers, leading to increased profitability and market leadership.\n\nC2CRM’s modular design allows companies to scale the solution functionality to meet their needs and increase users as their organization grows. Additionally, C2CRM provides the ability to track sales pipelines, quotes, forecasts, marketing funnels and drip campaigns that deliver targeted messaging to potential and existing customers with its powerful broadcast engine.\n\nThe Enterprise Customer Service functionality is especially designed for sophisticated environments that require a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13aa6cec-3ed1-402e-b01e-209fad46dc1a.png","url":"https://www.softwareadvice.ie/software/80394/c2crm","@type":"ListItem"},{"name":"SimplyDesk","position":14,"description":"SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organizations of all sizes. Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.\n\nAll-in-One Platform for IT Efficiency\nSimplyDesk brings together everything IT teams need into a single web-based platform:\n\nMultichannel Helpdesk for managing support tickets via email, web portal, or phone\n\nSLA tracking with automated routing, prioritization, and escalation rules\n\nService catalog and knowledge base for user self-service and reduced support load\n\nIT Asset Management (ITAM) for complete lifecycle tracking of hardware and software\n\nAutomated inventory with network scan, software detection, and license control\n\nRemote control and software deployment tools for real-time assistance and mass rollout\n\nNetwork mapping and CMDB to visualize dependencies and support proactive service delivery\n\nAlert engine for monitoring deadlines, changes, or non-compliance events\n\nDashboards and reporting for actionable insights, audits, and performance tracking\n\nAll modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability.\n\nManage IT and Non-IT Assets with Ease\nBeyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments.\n\nFlexible, Scalable, and Customizable\nWhether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device.\n\nSimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies.\n\nBuilt for Decision-Making and Governance\nFrom SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. IT managers and CIOs can monitor KPIs, forecast renewals, control budgets, and support decision-making with reliable, centralized data.\n\nTrusted by Multiple Sectors\nSimplyDesk is trusted by organizations in various industries, including:\n\nPublic sector and local governments\n\nHospitals and healthcare providers\n\nUniversities and schools\n\nCorporations and service companies\n\nManaged Service Providers (MSPs)\n\nIts adaptability makes it suitable for diverse IT environments, from technical support to asset governance and internal service optimization.\n\nResponsive Expert Support\nSimplyDesk comes with expert support to help you get the most from the platform. From implementation to day-to-day operations, a responsive team is available to assist with setup, training, and troubleshooting. Customers value the platform’s reliability, clarity, and fast time-to-value.\n\nWhy Choose SimplyDesk?\nAll-in-one ITSM & ITAM platform\n\nModular and scalable\n\nFast deployment, intuitive UI\n\nSaaS or on-premise availability\n\nCovers IT and non-IT assets\n\nInterconnected processes\n\nDetailed reporting and dashboards\n\nExpert support when you need it\n\nSimplyDesk helps you streamline IT operations, reduce service delays, gain full visibility over assets, and improve user satisfaction—within a unified, modern platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5616ce48-7608-4b58-806e-49e9b05d6ddf.png","url":"https://www.softwareadvice.ie/software/414962/simplydesk","@type":"ListItem"},{"name":"Web Tracks","position":15,"description":"Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.\n\n\nSince the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.\n\n\nWeb Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.\n\n\nSoftware and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets.\n\n\nWeb Tracks is available on an annual subscription basis that includes support via an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09873175-ceb6-41af-b7e6-23b99667136b.png","url":"https://www.softwareadvice.ie/software/27568/web-tracks","@type":"ListItem"},{"name":"Maple CRM","position":16,"description":"Maple CRM Immigration is a specialized CRM solution built for immigration consultants and agencies to manage both sales (lead lifecycle) and operations (case processing) within a single platform.\n\n1. Lead & Sales Management\nThe system captures leads automatically from multiple sources like websites, Facebook, Google Ads, and landing pages, ensuring no inquiry is missed. It supports:\n✅ Lead tracking, scoring, and prequalification\n✅ Automated lead assignment and prioritization\n✅ Follow-ups, reminders, and activity tracking\n✅ Custom dashboards and reports\n\n2. Immigration Process & Case Management\nMaple CRM goes beyond a traditional CRM by handling end-to-end immigration workflows, including:\n✅ Multi-country process management\n✅ Task tracking and workflow automation\n✅ Case file management with timelines and status updates\n✅ Built-in assessment tools and evaluation reports\n✅ RCIC Form generators for easy Canada case filing\n\nThis ensures structured handling of applications and reduces delays caused by manual processes.\n\n3. Document & Agreement Handling\n\nThe platform provides centralized document management with:\n✅ Secure storage and document checklists\n✅ Easy retrieval and organization\n✅ Agreement generation using templates\n✅ Digital e-signatures\n\nThis reduces paperwork errors and speeds up onboarding and compliance.\n\n4. Client Portal & Experience\n\nA built-in client portal allows applicants to:\n\n✅ White-labelling to support Your-Brand\n✅ Track application status\n✅ Upload documents\n✅ View invoices and payment history\n✅ Document E-Signing with two-factor authentication\n\nThis improves transparency and reduces back-and-forth communication over standard communication channels.\n\n5. Billing & Payments\n\nMaple CRM includes financial tracking features such as:\n✅ Invoice and receipt generation\n✅ Payment tracking and instalment management\n✅ Automated reminders for dues\n\nThis ensures better revenue tracking and cash flow management.\n\n6. Mobility & Accessibility\n\nWith a mobile app, users can:\n\nManage leads and communications on the go\n✅ Receive instant notifications\n✅ Track activities and follow-ups\n✅ This supports field teams and improves response time.\n✅ Instant WhatsApp communication with the help of templates\n✅ Speech-to-text for easier client updates\n✅ Instant calling and call logging\n\n7. Positioning & Value\n\nMaple CRM is positioned as:\n\n✅ A CRM + ERP-like solution for immigration businesses\n✅ Designed for small, medium and large immigration firms with presence in multiple locations/countries\n✅ Focused on ease of use, automation, and productivity\n\nIts goal is to help agencies streamline operations, minimize manual work, and increase profitability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a89fadb-c000-4b8a-b13c-fc66aaf05af5.png","url":"https://www.softwareadvice.ie/software/30025/maple-crm","@type":"ListItem"},{"name":"RADAR CRM","position":17,"description":"Automated platform that can be personalised to your unique business processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25884913-a3f2-4e47-b314-3651b884188f.png","url":"https://www.softwareadvice.ie/software/112632/radar-crm","@type":"ListItem"},{"name":"SpiceX","position":18,"description":"SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers companies a unique, innovative way to quickly adapt to the needs of their customers, and easily scale their support infrastructure as the company grows.\n\n\nWhat makes SpiceCSM unique is that it combines corporate and customer support into a single Customer Engagement Platform. This platform can be molded to support the needs of a number of verticals, including ISP tech support, higher education, help desk, multi-brand contact centers, and more.\n\n\nUsing powerful cloud-based decision tree functionality, both the guided and the self-service implementations of SpiceCSM help customers quickly resolve their issues. These decision trees use intuitive guided process workflows to present information dynamically to the support reps, helping to minimize training time, reduce agent turnover, and cut costs, all while providing a more effective way to support your customers.\n\n\nKey features in SpiceCSM include case and ticket management, a robust business rules engine, reporting and analytics, inbound and outbound scripting, CRM, and guided self-service. We recommend SpiceCSM to any business looking to optimize their customer care activities, lower agent training costs and downtime, and provide their customers overall with consistently excellent service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a968fd55-185f-4364-81ce-653266804a76.png","url":"https://www.softwareadvice.ie/software/3387/spicecsm","@type":"ListItem"},{"name":"Unthread","position":19,"description":"Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks conversations as tickets and uses AI to prioritize, assign and resolve them. \n\nUnthread's key features include an omni-channel inbox that aggregates tickets and data from various sources, allowing teams to manage all incoming tickets in a unified place. Additionally, it offers automation and integration capabilities, enabling users to create custom workflows and connect the platform with their existing task managers, customer relationship management (CRM) systems and other tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe36a837-5f04-406c-915a-78d03cd65909.jpeg","url":"https://www.softwareadvice.ie/software/522391/Unthread","@type":"ListItem"},{"name":"CRMNEXT","position":20,"description":"CRMNEXT is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process management, analytics and ScreenFlow designer.\n\nCRMNEXT's marketing management feature allows for the tracking of marketing activities along with return on investment (ROI) analysis of marketing campaigns. It can also generate real-time personalized messages for each customer inquiry.\n\nThis software generates extensive customer profiles to provide a 360 view of product holdings, wallet share, upselling and cross-selling. It also performs real-time sentiment analysis of customer behavior and trending topics on social media. The customer self-service portal captures sales leads, service requests and provides access to troubleshooting literature.\n\nSupport is available via email, phone and through an online knowledge base consisting of blogs, whitepapers, and a learning center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f7ecb8f-87ae-4dd3-8de7-c278a0feb7ec.jpeg","url":"https://www.softwareadvice.ie/software/5768/crmnext","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":21,"description":"VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incidents of software installed on the employees’ systems.\n\n\nPurchase information, location tracking and depreciation calculation allow for asset visibility that helps businesses to keep a record of allottees. VIZOR ServiceDesk provides features such as issue tracking, change management, knowledge base, SLA support and a self-service portal.\n\n\nVIZOR ServiceDesk automates the most frequent IT requests, like user provisioning and employee onboarding. Users can assign assets to new employees and recover from them when they leave. Vizor can also be installed locally as an on-premise application and is available on a pay-as-you-go pricing model. The solution offers seamless integration with Microsoft System Center infrastructure (SCCM).\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.softwareadvice.ie/software/21274/vizor-complete","@type":"ListItem"},{"name":"Ivinex CRM","position":22,"description":"Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom websites, field service management, call center, inventory tracking and a workflow engine. The solution can be deployed either as an on-premise or web-based solution and is used an across the range of industries including healthcare, manufacturing, retail, technology and much more.\n\n\nThe platform offers customization, allowing users to build new applications and edit existing ones to fit the business requirements. The forecasting feature gives visibility to sales campaign requirements.\n\n\nThis software is for midsize to large businesses. Ivinex offers a free training site that provides a large amount of tutorials, webinars, and documentation for users to access at any time to ease the transition to a new system and continual help for existing users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/acc216b2-560c-4796-9e17-356a07bbc090.png","url":"https://www.softwareadvice.ie/software/4211/ivinex","@type":"ListItem"},{"name":"Richdesk","position":23,"description":"Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.\n\n\nRichmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.\n\n\nRichmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.\n\n\nRichmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25593ea6-d436-48be-b024-4045465e26d4.png","url":"https://www.softwareadvice.ie/software/27576/richmond-servicedesk","@type":"ListItem"},{"name":"HelpdeskEddy","position":24,"description":"HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.\n\n\nUsers can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.\n\n\nHelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83666cbb-af4c-4636-b448-f1c6a2bef50c.png","url":"https://www.softwareadvice.ie/software/6099/helpdeskeddy","@type":"ListItem"},{"name":"Aysling","position":25,"description":"Aysling is a cloud-based enterprise resource solution that can run an entire business, from leads to sales, through delivery to payments. Aysling is easy to deploy, configure, use, and manage while offering top-level support and assistance. Aysling encompasses all the components necessary to manage customer relationships, order management, project management, business accounting, and data & reporting. \n\n\nAysling offers a mobile application for field reps, infinite customizable reports, and dozens of robust integrations, including QuickBooks Online, Twilio, Zapier, Dropbox, Mailchimp/Mandrill, Slack, Clearbit, Authorize.net, and API access for custom integration needs.\n\n\nAysling is built for advertising agencies, software development companies, and any service-based business that needs to consolidate multiple expensive software platforms, into one affordable option.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ecc8048-9a27-46f1-925b-73fd11e8856c.png","url":"https://www.softwareadvice.ie/software/138676/aysling","@type":"ListItem"}],"numberOfItems":25}
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