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description: Page 8 - Discover the best IT Ticketing Systems in Ireland. Compare top IT Ticketing Systems tools with customer reviews, pricing and free demos.
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title: Page 8 - Best IT Ticketing Systems in Ireland - 2026 Reviews, Pricing & Demos
---

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# IT Ticketing Systems

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## Products

1. [Contactzilla](https://www.softwareadvice.ie/software/99329/contactzilla) — 5.0/5 (2 reviews) — Contactzilla is a cloud-based contact management solution designed to help small to large businesses manage multiple ...
2. [SutiCRM](https://www.softwareadvice.ie/software/89944/suticrm) — 4.5/5 (2 reviews) — SutiCRM is an easy-to-use and customizable cloud-based customer relationship management software which meets the need...
3. [Business Manager Enterprise (BME)](https://www.softwareadvice.ie/software/407844/businessman) — 4.5/5 (2 reviews) — Business Manager Enterprise is a comprehensive Business Management System (BMS) It encompasses all of the business ma...
4. [ServiceTonic](https://www.softwareadvice.ie/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
5. [Tikit by Cireson](https://www.softwareadvice.ie/software/504167/Tikit) — 5.0/5 (2 reviews) — Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departm...
6. [OrangeCRM](https://www.softwareadvice.ie/software/6384/orangecrm) — 5.0/5 (1 reviews) — OrangeCRM is a cloud-based solution designed to aid businesses in managing their relationships with their customers. ...
7. [Enterprise Service Desk](https://www.softwareadvice.ie/software/27608/enterprise-service-desk) — 4.0/5 (1 reviews) — Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It...
8. [Brand Embassy](https://www.softwareadvice.ie/software/14836/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer sup...
9. [Kloudville](https://www.softwareadvice.ie/software/167893/kloudville) — 5.0/5 (1 reviews) — Kloudville is a cloud-based enterprise resource planning (ERP) solution that caters to wholesalers, distributors and ...
10. [Wolken ServiceDesk](https://www.softwareadvice.ie/software/78036/wolken-service-desk) — 4.0/5 (1 reviews) — Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifec...
11. [Symphony](https://www.softwareadvice.ie/software/104379/integratouch-symphony) — 5.0/5 (1 reviews) — An Inc. 5000 fastest growing private company, recognized by Gartner as a top viable vendor for Integrated Revenue and...
12. [Gazelle](https://www.softwareadvice.ie/software/183316/gazelle) — 5.0/5 (1 reviews) — Gazelle by Origo Software is a cloud-based solution that connects information, communications and people in a single ...
13. [Everest](https://www.softwareadvice.ie/software/188683/everest) — 5.0/5 (1 reviews) — Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizati...
14. [Web+Center](https://www.softwareadvice.ie/software/2084/web-center) — 5.0/5 (1 reviews) — Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. T...
15. [BoldDesk](https://www.softwareadvice.ie/software/359821/bolddesk) — 5.0/5 (1 reviews) — Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business softwa...
16. [Flexera SaaS Manager](https://www.softwareadvice.ie/software/84066/flexera) — 4.0/5 (1 reviews) — Flexera SaaS Manager is a software-as-a-service (SaaS) management tool that helps organizations manage, optimize, and...
17. [Helpdesk 365](https://www.softwareadvice.ie/software/526473/Helpdesk-365) — 5.0/5 (1 reviews) — Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by manag...
18. [Second CRM](https://www.softwareadvice.ie/software/18564/second-crm) (0 reviews) — Second CRM offers a contact database with sales and marketing capabilities built for small to midsize businesses. It ...
19. [VARStreet CRM](https://www.softwareadvice.ie/software/76290/varstreet) (0 reviews) — VARStreet is an all-in-one business management software that has been specifically designed for IT \& Office Suppl...
20. [Rock Solid](https://www.softwareadvice.ie/software/90688/rock-solid) (0 reviews) — Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local government...
21. [eGain AI Knowledge Hub](https://www.softwareadvice.ie/software/29293/egain-knowledgeagent) (0 reviews) — Top-rated artificial intelligence knowledge management software - Rated \#1 by analysts such as Gartner and infused wi...
22. [OpenText Service Management](https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax) (0 reviews) — SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asse...
23. [Sygma](https://www.softwareadvice.ie/software/420837/sygma) (0 reviews) — Sygma is a cloud-based solution designed to track and manage IT service operations on a centralized interface. Key fe...
24. [Foore](https://www.softwareadvice.ie/software/83058/foore) (0 reviews) — Foore is built for brick and mortar enterprises with the concept of businesses' physical location built into every as...
25. [DeskDay](https://www.softwareadvice.ie/software/519924/DeskDay) (0 reviews) — DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive ...

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## Related Categories

- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Links

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-----

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Administrators can invite or remove team members and grant role-based permissions for accessing address books.\n\n\nContactzilla offers integration with various third-party applications such as FreeAgent, Gmail, MailChimp, Microsoft Office 365, Slack and more. It comes with a mobile application for iOS and Android. Pricing is available on monthly subscriptions and support is provided via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/449ecc7c-8489-4b62-be0d-c1342fe8cb80.png","url":"https://www.softwareadvice.ie/software/99329/contactzilla","@type":"ListItem"},{"name":"SutiCRM","position":2,"description":"SutiCRM is an easy-to-use and customizable cloud-based customer relationship management software which meets the needs of businesses of all sizes. The solution delivers a 360-degree view of your clients in real-time, automates sales, marketing, service support, and processes contracts from a centralized multi-sided platform. It stores, tracks, and monitors huge volumes of prospects and client information from social media activity and contact history.\n\n\nThe solution enables you to engage with your prospects, develop a scalable sales method, and receive granular insight about your business. The cloud-based solution provides multichannel support, enabling enterprises to connect with clients through phone calls, live chat options, email, and social media.\n\n\nSutiCRM optimizes your marketing activities so that you can reach your targeted audience via lead generation from different sources, effective campaigns, and targeted emails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b55dc2d0-8905-4ae2-883f-c6f7e0e5eb05.png","url":"https://www.softwareadvice.ie/software/89944/suticrm","@type":"ListItem"},{"name":"Business Manager Enterprise (BME)","position":3,"description":"Business Manager Enterprise is a comprehensive Business Management System (BMS)\nIt encompasses all of the business management functions you would expect to find, such as CRM, ERP, MRP, Sales, and Supply Chain, including Warehouse Management, Project Management, Human Resources, and Accounting, plus many additional features not included in other business management software.\n\nBME builds upon the award-winning BusinessMan Enterprise, which was developed more than 30 years ago. BME utilizes the latest web technologies to give you the performance, flexibility, and rich feature set you need, whilst providing access from all platforms supporting a modern web browser.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b251b78-1ede-4498-9d6e-46ff4cf2b542.png","url":"https://www.softwareadvice.ie/software/407844/businessman","@type":"ListItem"},{"name":"ServiceTonic","position":4,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.ie/software/32396/service-tonic","@type":"ListItem"},{"name":"Tikit by Cireson","position":5,"description":"Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.\n\nIt includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.\n\nReporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/93048cf1-177e-4c54-ac95-361d1dc3a2c4.png","url":"https://www.softwareadvice.ie/software/504167/Tikit","@type":"ListItem"},{"name":"OrangeCRM","position":6,"description":"OrangeCRM is a cloud-based solution designed to aid businesses in managing their relationships with their customers. It is equipped to serve all levels of businesses, from small startups to multinational organizations. Key features include customer care, budget management, email marketing, fraud protection and more.\n\n\nOrangeCRM aims to integrate all customer information into a singular desktop view. Multiple customer service functions are available, including modification of customer records, payment methods, refund application and more. Merchanting needs are met through features like automatic address verification, batch transactions and compliance with PCI standards.\n\n\nIn addition, it offers fulfillment management, email tracking, helpdesk service and business analytics features. The solution is suitable for a wide range of industries such as advertising, education, media, real estate, transportation and more. An API allows users to connect OrangeCRM with a variety of business applications, including CRM, payment service, banking gateways, phone systems and shippers.\n\n\nThe solution is available on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1a0b300-1c1a-4551-a0a3-77d4e3b90077.png","url":"https://www.softwareadvice.ie/software/6384/orangecrm","@type":"ListItem"},{"name":"Enterprise Service Desk","position":7,"description":"Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.\n\n\nEnterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.\n\n\nEnterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.\n\n\nEnterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f37e12f3-ab15-4b7f-9ed7-4acb120701eb.png","url":"https://www.softwareadvice.ie/software/27608/enterprise-service-desk","@type":"ListItem"},{"name":"Brand Embassy","position":8,"description":"Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.\n\n\nBrand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.\n\n\nBrand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.\n\n\nBrand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0845e4d7-9c8f-4277-8971-aad4549f2200.png","url":"https://www.softwareadvice.ie/software/14836/brand-embassy","@type":"ListItem"},{"name":"Kloudville","position":9,"description":"Kloudville is a cloud-based enterprise resource planning (ERP) solution that caters to wholesalers, distributors and e-commerce retailers and helps them to manage their business operations. Key features include inventory management, order management, business analytics and more.\n\n\nKloudville's customer relationship management (CRM) application includes features such as customer profiles, history of quotes and orders, client segmentation and statuses for interactions and contracts. The solution allows users to set up a portal for customers to log in and browse through catalogs, view orders and place new ones.\n\n\nUsers can view dashboards and generate custom reports using Kloudville's analytics application that can help them to make business decisions. Additionally. Kloudville offers users functionalities to manage pricing, billing, issues, expenses and subscriptions.\n\n\nServices offered are priced based on the number of users. Support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5daa2c68-dae1-475f-921a-50d108dd93a2.png","url":"https://www.softwareadvice.ie/software/167893/kloudville","@type":"ListItem"},{"name":"Wolken ServiceDesk","position":10,"description":"Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents.\n\n\nWolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and group tickets based on impacts, urgencies and priorities, facilitating workflow efficiency.\n\n\nWolken Service Desk facilitates integration with several third-party solutions such as Incorta, Workday, Liferay and more. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75522166-1e76-4b7a-ad59-661113f13eb6.png","url":"https://www.softwareadvice.ie/software/78036/wolken-service-desk","@type":"ListItem"},{"name":"Symphony","position":11,"description":"An Inc. 5000 fastest growing private company, recognized by Gartner as a top viable vendor for Integrated Revenue and Customer Management solutions via its Symphony suite.\n\n\nCarriers and Service Providers must be Agile in launching new services and distribution channels. A transformative and differentiated customer experience is critical in retaining and winning new customers. Eliminating disparate systems through a single-stack architecture will deliver the Costs Leadership position required to win. IntegraTouch and Symphony deliver all these benefits.\n\n\nSymphony is a Retail and Wholesale solution encapsulated in a single architecture. Deployment via SaaS or On-Premise with SaaS-like pricing. Symphony scales horizontally, allowing a low entry price point for Startups through Carriers/MNOs, supporting millions of customers. Carriers may want to leverage Symphony for new LOBs such as OTT and IOT services for the complete customer life-cycle. Symphony is an open-architecture which can be integrated with any legacy software.\n\n\nEliminate swivel-chair interactions with your customers’ from Configure, Price, Quote, to Automated Account Creation, Service Assignment, Provisioning, Rating, Billing, Payment Processing, & Commissioning. Customers’ self-administer their user-access/roles. Help you and your Customers’ win through Data Visualization/Analytics!\n\n\nDirect your company like a maestro conducts an orchestra with IntegraTouch and its Symphony suite! WIN!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/279fb6cf-6a8d-448d-b6a6-96e83fc3da3f.png","url":"https://www.softwareadvice.ie/software/104379/integratouch-symphony","@type":"ListItem"},{"name":"Gazelle","position":12,"description":"Gazelle by Origo Software is a cloud-based solution that connects information, communications and people in a single platform. The solution provides applications that can be customized to the needs of a business. A team of developers can work with users to build custom solutions. Dashboards provide users with information in the form of charts and graphs to make business decisions based on data analysis.\n\n\nGazelle offers IT consultation and provides users with prototypes, wire frames and modelling activities. It also provides reporting and documentation to allows clients analyze information on their own to determine business solutions for their business. Database analysts can handle SQL and big data management tools and capabilities.\n\n\nGazelle combines social interactions with other businesses applications and customer relationship management systems. The solution is fit for mid-sized businesses in industries including advertising, marketing, software, web design, graphic design and media. Support is offered through email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7bbcf09-f319-413d-a683-d73dfaa36ff2.png","url":"https://www.softwareadvice.ie/software/183316/gazelle","@type":"ListItem"},{"name":"Everest","position":13,"description":"Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment.\n\n\nEverest receives customer complaints and queries via various channels that include email, phone, a company’s website, mobile app and remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.\n\n\nThe solution also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. It provides users charting and reporting options, integrated analysis for managing business processes and custom dashboard for specific information.\n\n\nEverest 7 provides support via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cee20b0-f677-4a4f-90c5-3305ab4ba631.png","url":"https://www.softwareadvice.ie/software/188683/everest","@type":"ListItem"},{"name":"Web+Center","position":14,"description":"Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.\n\n\nPricing is determined by the number of licensed technicians and is always available for reference on the website, so there are no hidden costs. Web+Center's out of the box, installation approach works for both smaller organizations with a few techs, up to a very large, enterprise-level company.\n\n\nWeb+Center's suite of applications offer both full screen browser applications and now mobile applications for both Android and iPhone phone and tablet mobile devices. The software is used in many applications including IT support, asset management, account management, customer support, and facilities management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7ef2d5a-ed1a-4cae-b422-003d65e6adad.png","url":"https://www.softwareadvice.ie/software/2084/web-center","@type":"ListItem"},{"name":"BoldDesk","position":15,"description":"Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications.  \n\nOur ecosystem of compatible developer control suites, embeddable BI platforms, and business software is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya.\n\nOver the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year.\n\nBoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products. We have built a product that will enable you to provide true world-class service to your customers.\n\n You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c6fd17f-2c19-47e7-95bd-3fea2dc55269.png","url":"https://www.softwareadvice.ie/software/359821/bolddesk","@type":"ListItem"},{"name":"Flexera SaaS Manager","position":16,"description":"Flexera SaaS Manager is a software-as-a-service (SaaS) management tool that helps organizations manage, optimize, and secure their SaaS applications. It provides a single, centralized platform for managing all of an organization's SaaS applications, including subscription management, usage tracking, cost optimization, and security. \n\nFlexera SaaS Manager can help organizations better manage, optimize, and secure their SaaS applications, resulting in cost savings and improved efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e192022-98d9-400f-bf0e-fcffc8a34b50.png","url":"https://www.softwareadvice.ie/software/84066/flexera","@type":"ListItem"},{"name":"Helpdesk 365","position":17,"description":"Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by managing support tickets within the familiar environment. It features smart automation for categorizing, prioritizing and assigning tickets. \n\nThe intuitive interface allows easy ticket creation, monitoring and management in Outlook, Teams and SharePoint. Customizable workflows let organizations tailor the system by defining ticket statuses and escalation paths. Comprehensive reporting and analytics provide insights into ticket volumes, response times and staff performance, helping refine helpdesk services.\n\n🌟Top-rated helpdesk software with top features and easiest UI/UX:\n1.(Multiple AI-Integrations)\n2.(Custom Forms)\n3.(Microsoft Ecosystem Integration)\n4.(Modern View)\n5.(Chatbot Bubble 365)\n6.(Ticket Splitting & Merging)\n7.(Multilevel Sub-service)\n8.(Multiple SLA choices)\n9.(Condition-based columns)\n10.(Rules & Automation)\n\n➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\nTo know more similar products, visit Apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.softwareadvice.ie/software/526473/Helpdesk-365","@type":"ListItem"},{"name":"Second CRM","position":18,"description":"Second CRM offers a contact database with sales and marketing capabilities built for small to midsize businesses. It features lead generation functionality that allows users to consolidate leads from email, website forms and social networks, as well as create filters to segment and qualify leads.\n\n\nUsers can track and monitor prospect activities and set alerts that engage sales reps when prospects signal interest in a product or service. Users can also create personalized email templates that can then be sent to contacts from directly within the CRM system.\n\n\nWith Second CRM, users can plan and set sales targets and filter them based on territories, products, sales rep or sales teams. They can also measure the effectiveness of marketing campaigns, discover where prospects are getting stuck in the sales funnel, calculate cost per lead and tie closed deals back to the original campaign.\n\n\nThe system also has options for creating custom dashboards and charting real-time data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027658a2-451d-4dfb-a715-5862f164e0b6.png","url":"https://www.softwareadvice.ie/software/18564/second-crm","@type":"ListItem"},{"name":"VARStreet CRM","position":19,"description":"VARStreet is an all-in-one business management software that has been specifically designed for IT & Office Supplies VARs, MSPs and solution providers. Established in 1999, VARStreet comes with a wide range of modules and functionalities that can streamline your processes and allow you to run your business in a more efficient manner. Till date, VARStreet has worked with 4000+ VARs, 15,000+ VAR users and served a large number of Corporate, Federal, State and Local resellers.\n\n\nVARStreet is a cloud-based platform that helps to connect value added resellers (VARs) with some of the popular IT distributors in US and Canada. VARStreet automates key business processes including procurement and sales, thereby enabling VARs to reduce operational cost.\n\n\nVARStreet has a large catalog of IT products and office supplies. Our catalog has more than 5 million IT & office supplies SKU’s from more than 1000+ categories and sub-categories.\n\n\nVARStreet is one integrated systems that offers different modules including Ecommerce, Sales Quoting, CRM, Catalog management, etc., all within one platform. This eliminates the need to invest money in disparate systems to manage your business.\n\n\nYou can view product information coming from all the distributors in aggregated catalog that is updated daily.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56fbbcca-2452-4941-bb1a-e9b265c25330.jpeg","url":"https://www.softwareadvice.ie/software/76290/varstreet","@type":"ListItem"},{"name":"Rock Solid","position":20,"description":"Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local governments work as one. Rock Solid tracks citizen interaction and unifies departments to address their needs. It offers case management, reporting and analytics, workflow automation, and customer self-service. \n\n\nRock Solid enables businesses to manage requests and ensure resolution of issues across all citizen-facing departments. The platform includes reporting dashboards with report building capabilities. Users can design workflows, automate processes, and integrate the platform with existing systems to ensure seamless implementation. \n\n\nRock Solid includes a customizable mobile app that delivers self-service capabilities to citizens. Citizens can communicate promptly with their government through a variety of methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74c179dc-53f4-41b8-8846-65e0c63df31a.png","url":"https://www.softwareadvice.ie/software/90688/rock-solid","@type":"ListItem"},{"name":"eGain AI Knowledge Hub","position":21,"description":"Top-rated artificial intelligence knowledge management software\n\n- Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. \n- Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems\n- Named 2022 KMWorld Readers’ Choice Award Winner\n\neGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.\n\nIt empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and agents in the contact center through an interactive Q&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process.\n\nIt enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line.\n\nIt unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual.\n\nIt comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others.\n\nAnd crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity.\n\nThe software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers\n\nSign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days.\n\nhttps://www.egain.com/risk-free-trial-customer-engagement-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7cd7aa6-c497-42a0-b2e3-8a611e8b5204.png","url":"https://www.softwareadvice.ie/software/29293/egain-knowledgeagent","@type":"ListItem"},{"name":"OpenText Service Management","position":22,"description":"SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities. SMAX is based on embedded machine learning and analytics, and offers ITIL-aligned ITSM processes, as well as rapid configurations, build-your-own apps, and seamless upgrades with codeless configuration. SMAX also includes features such as a consumer-like service experience with an integrated, intelligent, role-based, self-service portal, and automation for smarter processes, workflows, and tasks, optimizing overall service fulfillment and issue resolution. Additionally, SMAX offers enterprise service management capabilities to extend service management into non-IT functions, such as HR service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40eb9bf3-d621-48f2-bbc7-d53a1e961b04.jpeg","url":"https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax","@type":"ListItem"},{"name":"Sygma","position":23,"description":"Sygma is a cloud-based solution designed to track and manage IT service operations on a centralized interface. Key features include ticketing, knowledge management, time tracking, server management, mobile applications, expiration tracking, reporting and more. Sygma also provides a centralized location where IT-related tasks, information, and processes can be managed and monitored in real time. Businesses can take advantage of the mobility provided by the cloud, coupled with tools designed specifically for efficient IT management. Pricing is based on monthly and annual subscriptions and support is extended via phone, email, FAQs and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53dcd886-0b68-4995-8557-2cf8d94d95d1.webp","url":"https://www.softwareadvice.ie/software/420837/sygma","@type":"ListItem"},{"name":"Foore","position":24,"description":"Foore is built for brick and mortar enterprises with the concept of businesses' physical location built into every aspect of the product. A lot of great companies are solving customer communication problem for internet-based businesses and Foore does this for physical location-based businesses.\n\n\nFoore is being used by 160+ businesses across India. Foore's customers include co-working spaces, fitness centers, restaurants chains, salon chains and software services.\n\n\nKey features of Foore include Google listing-type store creation to automate customer queries around store location, timings, products and offers. This automates up to 40 percent of customer queries on Facebook and website widgets. Additionally, it offers one-click automation of common workflows like booking appointments, getting customer feedback, sending appointment reminders, escalation of issues and more.\n\n\nFoore's backup receptionist module helps automate missed calls to appointment conversions, enabling customers to never miss a call anymore. Integrated with SMS and website chat allows all communication to happen in one place.\n\n\nTicketing system and team collaboration features enable users to always be on top of customer queries while working together as a team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1fa95931-96bf-450c-bf8c-412baf6e86c0.png","url":"https://www.softwareadvice.ie/software/83058/foore","@type":"ListItem"},{"name":"DeskDay","position":25,"description":"DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive solution that helps MSPs enhance customer support, service quality, and overall profitability. \n\nThe platform includes several key features including conversational ticketing that converts email, chat, and Microsoft Teams tickets into direct chats for streamlined IT support. Multi-channel support allows customers to receive assistance through preferred channels, such as email, chat, app, Microsoft Teams, or mobile. Its project management capabilities enable project planning, collaborations, conversations, and invoicing. The quality assurance feature provides automated insights to help identify and address service delivery issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a1a8cfba-6329-40f2-924e-91247aa717e3.jpeg","url":"https://www.softwareadvice.ie/software/519924/DeskDay","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/1630/it-ticketing/software?page=8#itemlist","numberOfItems":25}
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