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description: Discover the best Knowledge Management Software in Ireland. Compare top Knowledge Management Software tools with customer reviews, pricing and free demos.
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title: Best Knowledge Management Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Knowledge Management Software

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## Products

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
2. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3663 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
3. [Haiilo](https://www.softwareadvice.ie/software/352807/haiilo) — 4.3/5 (31 reviews) — Haiilo’s AI-Powered intranet is the digital home your employees actually want to use – built to inform, connect, and ...
4. [Hub](https://www.softwareadvice.ie/software/187315/hub) — 4.5/5 (29 reviews) — HUB is the go-to intranet for SMEs looking to find a smarter way to work and communicate as a team, at an affordable ...
5. [BlueSpice](https://www.softwareadvice.ie/software/241976/bluespice) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
6. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
7. [Elium](https://www.softwareadvice.ie/software/323736/elium) — 4.8/5 (41 reviews) — Empower your organisation with a smart knowledge base. Elium is an award-winning European B2B SaaS solution revolutio...
8. [Happeo](https://www.softwareadvice.ie/software/113733/happeo) — 4.6/5 (38 reviews) — Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite a...
9. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
10. [Wix](https://www.softwareadvice.ie/software/159592/wix) — 4.4/5 (10606 reviews) — Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multipl...
11. [monday.com](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (5726 reviews) — monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and exec...
12. [Microsoft SharePoint](https://www.softwareadvice.ie/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews) — Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool...
13. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5058 reviews) — Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a t...
14. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
15. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
16. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
17. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
18. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
19. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
20. [Microsoft Viva Engage](https://www.softwareadvice.ie/software/101171/yammer) — 4.2/5 (819 reviews) — Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across department...
21. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
22. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
23. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) — Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, a...
24. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
25. [Aha\!](https://www.softwareadvice.ie/software/24611/aha) — 4.7/5 (561 reviews) — Aha\! is a product development software designed to support teams in managing the entire product lifecycle. It is used...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Enterprise Search Software](https://www.softwareadvice.ie/directory/4368/enterprise-search/software)
- [Intranet Software](https://www.softwareadvice.ie/directory/4547/intranet/software)
- [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/1884/knowledge-management/software> |
| en | <https://www.softwareadvice.com/help-desk/knowledge-management-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/1884/knowledge-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/1884/knowledge-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software> |
| fr | <https://www.softwareadvice.fr/directory/1884/knowledge-management/software> |

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  {"name":"Best Knowledge Management Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Confluence","position":2,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.ie/software/430492/confluence","@type":"ListItem"},{"name":"Haiilo","position":3,"description":"Haiilo’s AI-Powered intranet is the digital home your employees actually want to use – built to inform, connect, and engage your entire workforce, from HQ to the frontline. It goes beyond traditional intranets by combining communication, knowledge sharing, and engagement in one modern platform.\n\nWith Haiilo, you can keep everyone aligned, no matter where they work. It bridges the gap between launching digital tools and ensuring people actually use them, making adoption seamless. From customizable layouts to 135+ integrations, the platform adapts to your needs and scales effortlessly as you grow.\n\nDesigned for ease of use, Haiilo helps you deliver personalized content, manage internal communications, and give every employee a voice. Whether it’s desk-based teams or frontline workers, Haiilo brings your entire workforce into the conversation. And with built-in analytics and AI-powered insights, you’ll understand what matters most to your people – and how to act on it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d5e39c52-4e42-492e-920b-0ca275d08abb.png","url":"https://www.softwareadvice.ie/software/352807/haiilo","@type":"ListItem"},{"name":"Hub","position":4,"description":"HUB is the go-to intranet for SMEs looking to find a smarter way to work and communicate as a team, at an affordable rate.  With every feature included in one simple package, your team have every tool to make their work-life easier from Day One.\n\nNo more clunky directories and overloaded inboxes.  Streamline processes and organise your company resources with HUB knowledge management tools and intelligent workflows.\n\nDeliver personalised employee experience by auto-targeting your internal comms to the right people, and tailor content and branding to suit relevant audiences.\n\nHUB is the first sustainability-driven intranet, powered by renewable low-carbon servers.  Partnered with One Tree Planted, your intranet can help tackle climate change and make a real difference supporting community projects.\n\nRethink your intranet with HUB and unlock the new cornerstone of your organisation - where your teams and information unite for a smarter workplace and a better connected company culture.\n\nAs a trusted intranet provider, HUB is used worldwide in over 50 countries by brands both large and small, across all sectors, to help manage their content & connect teams across the globe.  Easily create and manage bespoke intranet environments for multiple brands within one secure browser-based platform that has zero impact on your local IT.\n\n*Streamline Processes*\nAs a versatile platform, HUB is well suited as a global employee intranet, client-facing portal or members community.  Create and manage an unlimited hierarchy of Resource pages, allowing you to easily organise and share important content with users through straightforward, custom navigation.\n\n*Personalised User Experience*\nIntelligent content and user tagging make it easy for you to personalise the user experience, customising the homepage, branding, navigation and available content on both a user or company level. \n\n*User Alerts*\nPersonalised Hub Alerts send custom emails alerting users of new content that's relevant to them based on tags and preferences, ensuring users are always kept informed and driven back to your Hub.\n\n*Free Upgrades for Life*\nThe most cost-effective element of HUB that sets it apart is that you get full access to every feature straight out-of-the-box.  HUB is priced based on your number of users, not on the features you want to access.   Not only do we give you full access to all HUB's features, settings and reports as standard, you will also enjoy free ongoing upgrades as standard.  Every new and enhanced feature we develop is rolled out to the benefit of all our Hub customers, new or existing, ensuring you always have access to the latest features and enhancements, helping you to make your Hub a better intranet.\n\n*Customisable Permissions*\nAdministrators can create bespoke levels of access and feature permissions and assign to users on both a site-wide or page-level basis, allowing you to effortlessly control who can do what on your HUB. \n\n*Extensive Reporting*\nThere are over 20 Management Reports on your HUB , enabling you to track your site usage and analyse your most/least engaged users, showing you what content users are viewing, when and how often.\n\n\n*Core Features:*\n- Resource pages;\n- News Categories & Articles;\n- Events Management;\n- Group Forums;\n- Contacts Directory;\n- Instant, 1-2-1 & Bulk Messaging;\n- Polls, Surveys & Assessments;\n- Form Builder (with intelligent workflow);\n- Advanced Search functionality;\n- Over 17 Management Reports;\n- Single Sign-On (OKTA, Azure AD, Office 365, Google);\n- GDrive & Sharepoint integration;\n- Job Vacancy management;\n- Image galleries and video players;\n- Liking & Commenting\n- and more...\n\n*Pricing*\nPricing is based per user per year. There is no setup fee, and support, hosting and maintenance are all included as standard, along with every feature and integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8cd99e0-ae62-4274-8ff6-7e27782ec89d.jpeg","url":"https://www.softwareadvice.ie/software/187315/hub","@type":"ListItem"},{"name":"BlueSpice","position":5,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.ie/software/241976/bluespice","@type":"ListItem"},{"name":"Freshdesk","position":6,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"Elium","position":7,"description":"Empower your organisation with a smart knowledge base.\n\nElium is an award-winning European B2B SaaS solution revolutionising knowledge management (KM) bringing together AI, knowledge and collaboration.\n\nWe offer two core solutions: Elium Hub, a knowledge hub for global operations, and Elium Desk, tailored for customer service departments. Both solutions offer capabilities to accelerate content creation, access, centralisation, quality, communication, and orchestration at scale. \n\nIntegrated with M365, SharePoint, Teams, Google, Slack and Customer Service tools such as Zendesk, Salesforce or Easyvista, Elium fits seamlessly within your ecosystem.\n\nTrusted by over 150 leading organisations, including BCG, BNP Paribas, L'Oréal, Vinci or FnacDarty, Elium supports user bases from 100 to 10,000+.\n\nAs a 100% European company, we’re ISO27001 certified and provide multi-infrastructure setups across Azure, GCP, and SecNumCloud for enhanced security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0c1a3d9b-2189-4106-b4b2-945249ec3494.png","url":"https://www.softwareadvice.ie/software/323736/elium","@type":"ListItem"},{"name":"Happeo","position":8,"description":"Happeo is an intranet software focused on improving internal communications. It integrates exclusively with G Suite and provides users with content management capabilities, employee engagement analytics, permission management and the rest of the Google tools suite. Happeo brings together an intranet, collaborative features and social networking into one unified solution. Appearance customisation and language selection is also possible to fit your brand and company culture.\n\n\nThree main components make up Happeo: \n\n\nPages: Happeo uses its own editor to manage intranet pages like building blocks, with features like drag-and-drop, smart sections and preconfigured layouts. Users can directly embed or link to documents, forms, files, spreadsheets, calendars, and social media feeds, into pages.\n\n\nChannels: the social aspect of the platform, focusing on fast and direct communication, whether it be for project discussions or a quick question.\n\n\nPeople: the directory of internal employees feature uses smart search to look for employees based on language, position or specialisation, taken from their digital employee card. Connecting employees and creating communities nourishes company culture and guides an individual to another, who will best suit for a task.\n\n\nHappeo provides a mobile application (iOS/Android). Support is available by phone, email and online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f58f1d0-855f-4bb5-a5e3-f3d0e37a9344.png","url":"https://www.softwareadvice.ie/software/113733/happeo","@type":"ListItem"},{"name":"Slack","position":9,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.ie/software/154669/slack","@type":"ListItem"},{"name":"Wix","position":10,"description":"Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with custom logo and branding.\n\nWith the system, users can display images, videos and text in a gallery layout and add zoom-in or fade-in scrolling effects. The Wix code module offers serverless coding that allows users to set up personalized database collections, build content websites and add custom forms.\n\nWix allows users to set up an eCommerce portal where users can display products and manage orders and payments. Pricing is per month and is based on bandwidth and storage provided. Support is provided via a knowledge base and an online forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/868db486-b684-43a7-827e-5e14b017756d.png","url":"https://www.softwareadvice.ie/software/159592/wix","@type":"ListItem"},{"name":"monday.com","position":11,"description":"monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute work effectively. The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. \n\nmonday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.\n\nmonday.com integrates with commonly used apps and tools such as MS Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can continue working with any software they already know, within the platform. \n\nIn addition to the standard platform, monday.com also offers dedicated solutions designed to answer the needs of specific industries and use-cases, such as monday work management, monday marketer, monday sales CRM, monday dev, and monday projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.softwareadvice.ie/software/131008/monday-com","@type":"ListItem"},{"name":"Microsoft SharePoint","position":12,"description":"Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.\n\n\nSharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.\n\n\nSharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.\n\n\nSharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e9ca41d-839b-478a-8689-5af7e6b22439.png","url":"https://www.softwareadvice.ie/software/397825/microsoft-sharepoint","@type":"ListItem"},{"name":"Connecteam","position":13,"description":"Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.\nConnecteam is trusted by over 50,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!\nRunning a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.\nOur mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!\nEnsure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).\nAnd the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.softwareadvice.ie/software/109560/connecteam","@type":"ListItem"},{"name":"Notion","position":14,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.ie/software/123247/notion-remote-work","@type":"ListItem"},{"name":"Zoho Desk","position":15,"description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":16,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":17,"description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":18,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.ie/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":19,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"Microsoft Viva Engage","position":20,"description":"Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments, locations, content and business applications. It is suitable for businesses of all sizes. Microsoft Viva Engage is available either as a standalone product or along with Microsoft 365.\n\n\nMicrosoft Viva Engage enables the creation and joining of private and public groups for small-team collaboration along with instant sharing of important updates within a group. \n\n\nMicrosoft Viva Engage offers a mobile application for iOS and Android devices that provides employees an opportunity to collaborate and review documents anywhere and anytime.\n\n\nThe system also offers a user community, known as the Yammer Community Network, which provides answers to various user queries. Microsoft Viva Engage's group navigation panel allows users to switch between projects and team groups.\n\n\nOther key features of Microsoft Viva Engage are enterprise microblogging, private messaging, Microsoft 365 integration, company directory, archives conversations, high-level security and message and content tagging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.softwareadvice.ie/software/101171/yammer","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.ie/software/116349/jira-service-management","@type":"ListItem"},{"name":"Freshservice","position":22,"description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@type":"ListItem"},{"name":"Guru","position":23,"description":"Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use.\n\nConnect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence.\n\nGuru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically.\n\nThe result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e44c9cb-d929-4611-be34-3088f846c4fb.png","url":"https://www.softwareadvice.ie/software/103160/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.ie/software/30413/samanage","@type":"ListItem"},{"name":"Aha!","position":25,"description":"Aha! is a product development software designed to support teams in managing the entire product lifecycle. It is used by roles such as product management, engineering, marketing, UX, and IT to align strategies and oversee processes from discovery to delivery.\n\nThe software includes tools for creating visual roadmaps, prioritizing features, conducting customer interviews, collecting and tracking feedback, and exploring concepts with whiteboarding capabilities. It also facilitates the development of internal business applications and centralizes product information in knowledge bases. The platform connects product and engineering teams and supports project delivery.\n\nAha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.softwareadvice.ie/software/24611/aha","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/1884/knowledge-management/software#itemlist","numberOfItems":25}
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