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description: Page 11 - Discover the best Manufacturing CRM Software in Ireland. Compare top Manufacturing CRM Software tools with customer reviews, pricing and free demos.
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title: Page 11 - Best Manufacturing CRM Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Manufacturing CRM Software

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## Products

1. [FieldPower](https://www.softwareadvice.ie/software/15652/fieldpower) — 4.7/5 (3 reviews) — FieldPower is a cloud-based field service management solution that caters to organizations in the property management...
2. [Pitcher](https://www.softwareadvice.ie/software/74523/pitcher) — 3.7/5 (3 reviews) — Pitcher is a sales enablement platform that helps businesses improve digital communication and engagement with custom...
3. [Onpipeline](https://www.softwareadvice.ie/software/91087/onpipeline) — 4.3/5 (3 reviews) — Unique CRM tools for organizing data, overseeing leads, managing deals and the entire sales process, tracking activit...
4. [RADAR CRM](https://www.softwareadvice.ie/software/112632/radar-crm) — 4.7/5 (3 reviews) — Automated platform that can be personalised to your unique business processes.
5. [MyBasicCRM](https://www.softwareadvice.ie/software/113691/mybasiccrm) — 4.3/5 (3 reviews) — MyBasicCRM is a customer relationship management solution that helps businesses in various sectors manage service-spe...
6. [SpiceX](https://www.softwareadvice.ie/software/3387/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM offers an array of powerful products and services that have been developed to increase the success and effic...
7. [MakesBridge Marketing Automation](https://www.softwareadvice.ie/software/458523/MakesBridge) — 4.7/5 (3 reviews) — Makesbridge Marketing Automation is a cloud-based lead nurturing platform designed to help businesses streamline thei...
8. [VIZOR IT Asset Management](https://www.softwareadvice.ie/software/21274/vizor-complete) — 4.5/5 (2 reviews) — VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manag...
9. [Synthetix](https://www.softwareadvice.ie/software/148378/synthetix-faqtagent) — 4.0/5 (2 reviews) — faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. S...
10. [Amphis Customer](https://www.softwareadvice.ie/software/10898/amphis-customer) — 4.0/5 (2 reviews) — Amphis Customer is an on-premise customer relationship management (CRM) solution for small and midsize organization. ...
11. [Auric Prospector](https://www.softwareadvice.ie/software/11406/auric-prospector) — 2.5/5 (2 reviews) — Auric Prospector is a customer relationship management (CRM) platform designed for small and midsize businesses. Key ...
12. [Ivinex CRM](https://www.softwareadvice.ie/software/4211/ivinex) — 4.5/5 (2 reviews) — Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom w...
13. [Richdesk](https://www.softwareadvice.ie/software/27576/richmond-servicedesk) — 4.5/5 (2 reviews) — Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and...
14. [HelpdeskEddy](https://www.softwareadvice.ie/software/6099/helpdeskeddy) — 5.0/5 (2 reviews) — HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides ...
15. [Lucep](https://www.softwareadvice.ie/software/36567/lucep) — 4.5/5 (2 reviews) — Lucep is a cloud-based customer relationship management (CRM) tool suitable for businesses of all sizes. The Lucep on...
16. [Social123](https://www.softwareadvice.ie/software/75810/synthio) — 5.0/5 (2 reviews) — Synthio is a cloud-based business-to-business lead generation platform. It helps in improving organizations data and ...
17. [Upland Altify](https://www.softwareadvice.ie/software/75204/upland-altify) — 4.5/5 (2 reviews) — Upland Altify helps businesses generate value and grow revenue. Upland Altify provides Account Planning software for ...
18. [Cisco Unified Intelligent Contact Management Enterprise](https://www.softwareadvice.ie/software/435613/cisco-unified-intelligent-contact-management-enterprise) — 4.0/5 (2 reviews) — Cisco Unified Intelligent Contact Management Enterprise (Cisco Unified ICM) is a cloud-based contact management solut...
19. [Hybrid.Chat](https://www.softwareadvice.ie/software/68794/hybrid-chat) — 5.0/5 (2 reviews) — Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates ...
20. [Click2Coach](https://www.softwareadvice.ie/software/373688/click2coach) — 4.3/5 (2 reviews) — Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clie...
21. [Experiture](https://www.softwareadvice.ie/software/23194/experiture) — 5.0/5 (2 reviews) — Experiture is an integrated hybrid marketing automation and customer engagement solution that caters to small and mid...
22. [Bizns CRM](https://www.softwareadvice.ie/software/170842/bizns-tool) — 5.0/5 (2 reviews) — Bizns Tool is a cloud-based customer relationship management (CRM) solution for small businesses and freelancers in a...
23. [Infer](https://www.softwareadvice.ie/software/105576/infer) — 4.0/5 (2 reviews) — Infer is a predictive sales and marketing tool that combines artificial intelligence (AI) and custom algorithms to de...
24. [ServiceTonic](https://www.softwareadvice.ie/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
25. [LevelEleven](https://www.softwareadvice.ie/software/139366/leveleleven) — 4.0/5 (2 reviews) — LevelEleven is an on-premise sales force automation software that helps understand consumer behaviors and improve the...

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## Related Categories

- [Sales Tracking Software](https://www.softwareadvice.ie/directory/3590/sales-tracking/software)
- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)
- [Manufacturing Software](https://www.softwareadvice.ie/directory/4704/manufacturing/software)

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  {"name":"Page 11 - Best Manufacturing CRM Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"FieldPower","position":1,"description":"FieldPower is a cloud-based field service management solution that caters to organizations in the property management, utilities, energy and transportation industries, among others. It is also available for on-premise deployment.\n\n\nThis solution supports automatic dispatching, allowing for responses to same-day emergencies. Dispatchers can also schedule a work order manually, depending on situational needs.\n\n\nFieldPower also comes with GPS optimization and back-office integration. Reporting capabilities include pre-built field force reports, which can be tailored to include company information. The \"Forecast\" tool helps users with workforce and inventory planning by predicting trends. Users can manage multiple vendors, with functionality that automatically selects the technician available from a list.\n\n\nMobile inventory management capabilities allow field personnel to update inventory data remotely. FieldPower is accessible from mobile devices, including iPhones, iPads, smartphones, laptops and wireless devices from Intermec and Psion.\n\n\nSupport is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5d57c45-45f7-4fff-bc89-2db6ed6c9dbf.png","url":"https://www.softwareadvice.ie/software/15652/fieldpower","@type":"ListItem"},{"name":"Pitcher","position":2,"description":"Pitcher is a sales enablement platform that helps businesses improve digital communication and engagement with customers and prospects. The solution is designed to cater to users in various industries, such as life sciences, manufacturing, consumer goods, financial services, telecommunications and more.\n\n\nKey features of Pitcher include order capturing, task management, customer dashboards, route planning, store audits, key account management and more. Additionally, the solution comes with an automated content management system, which allows self-service content management including the customization of marketing collateral and presentations.\n\n\nAn offline customer relationship management (CRM) module enables users to access client data, schedule calls and update information when not connected to the internet. It also provides tools to seek real-time insights into day-to-day marketing and sales operations.\n\n\nPitcher integrates with Microsoft Dynamics CRM, Salesforce Sales Cloud, SharePoint and Drupal. It is offered per user per month and extends support for users through documentation and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6971b08b-126a-4698-bbf2-cf04416e17b9.png","url":"https://www.softwareadvice.ie/software/74523/pitcher","@type":"ListItem"},{"name":"Onpipeline","position":3,"description":"Unique CRM tools for organizing data, overseeing leads, managing deals and the entire sales process, tracking activities, reporting, and producing price quotes and invoices. \n\nThe immediate advantages of our system are that all customer details and history are conveniently stored in one place for both you and your team, The database can be tailored to accomodate specific fields that your industry or business requires, the sales process is kept under control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fae5bf6f-8b80-449e-8058-8b224b704aa6.png","url":"https://www.softwareadvice.ie/software/91087/onpipeline","@type":"ListItem"},{"name":"RADAR CRM","position":4,"description":"Automated platform that can be personalised to your unique business processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25884913-a3f2-4e47-b314-3651b884188f.png","url":"https://www.softwareadvice.ie/software/112632/radar-crm","@type":"ListItem"},{"name":"MyBasicCRM","position":5,"description":"MyBasicCRM is a customer relationship management solution that helps businesses in various sectors manage service-specific client workflows. Main CRM features include lead & opportunity management, quoting, product & price list, order/job management, advanced reporting, task management, geolocation and calendar integration. MyBasicCRM offers code-free customization and unlimited custom fields & pages.\n\n\nMyBasicCRM is mobile friendly. It includes an advanced permissions module, which lets administrators configure role-based access for dealers, client representatives and branch supervisors. Additionally, it allows users to connect the platform with social media channels, including Facebook and Instagram and capture information about prospects into the CRM.\n\n\nMyBasicCRM facilitates integration with email marketing, VoIP, cloud PBX, accounting and other applications, allowing businesses to import and export crucial information.\n\n\nAll features are included in a single priced monthly plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4f0a5ff-fbbb-4123-89df-3ca9d96e0f44.png","url":"https://www.softwareadvice.ie/software/113691/mybasiccrm","@type":"ListItem"},{"name":"SpiceX","position":6,"description":"SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers companies a unique, innovative way to quickly adapt to the needs of their customers, and easily scale their support infrastructure as the company grows.\n\n\nWhat makes SpiceCSM unique is that it combines corporate and customer support into a single Customer Engagement Platform. This platform can be molded to support the needs of a number of verticals, including ISP tech support, higher education, help desk, multi-brand contact centers, and more.\n\n\nUsing powerful cloud-based decision tree functionality, both the guided and the self-service implementations of SpiceCSM help customers quickly resolve their issues. These decision trees use intuitive guided process workflows to present information dynamically to the support reps, helping to minimize training time, reduce agent turnover, and cut costs, all while providing a more effective way to support your customers.\n\n\nKey features in SpiceCSM include case and ticket management, a robust business rules engine, reporting and analytics, inbound and outbound scripting, CRM, and guided self-service. We recommend SpiceCSM to any business looking to optimize their customer care activities, lower agent training costs and downtime, and provide their customers overall with consistently excellent service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a968fd55-185f-4364-81ce-653266804a76.png","url":"https://www.softwareadvice.ie/software/3387/spicecsm","@type":"ListItem"},{"name":"MakesBridge Marketing Automation","position":7,"description":"Makesbridge Marketing Automation is a cloud-based lead nurturing platform designed to help businesses streamline their sales and marketing efforts. The platform enables organizations to automate their marketing processes, including drip message sequencing and real-time sales alerts.\n\nThe platform offers advanced targeting and segmentation capabilities. This allows users to create personalized campaigns that drive email engagement and conversions. Makesbridge Marketing Automation also integrates with various third-party customer relationship management (CRM) tools such as Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9e3c34c-afd2-479b-89c7-ced5fa505a29.png","url":"https://www.softwareadvice.ie/software/458523/MakesBridge","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":8,"description":"VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the licenses and incidents of software installed on the employees’ systems.\n\n\nPurchase information, location tracking and depreciation calculation allow for asset visibility that helps businesses to keep a record of allottees. VIZOR ServiceDesk provides features such as issue tracking, change management, knowledge base, SLA support and a self-service portal.\n\n\nVIZOR ServiceDesk automates the most frequent IT requests, like user provisioning and employee onboarding. Users can assign assets to new employees and recover from them when they leave. Vizor can also be installed locally as an on-premise application and is available on a pay-as-you-go pricing model. The solution offers seamless integration with Microsoft System Center infrastructure (SCCM).\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.softwareadvice.ie/software/21274/vizor-complete","@type":"ListItem"},{"name":"Synthetix","position":9,"description":"faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answer questions themselves.\n\n\nfaqtAgent’s FAQ search works by using natural language processing (NLP) for quality matches to customer queries. Its learning algorithms automatically reorganize its structure of knowledge base after each customer interaction to present relevant results.\n\n\nThe solution can be integrated with the vendor's live chat customer service solution, which enables escalation to live Web chat with call center agents without major interface change. The online editing feature enables security measures, such as editorial permissions, approval processes and granular logging.\n\n\nfaqtAgent also has a built-in management analytics to access reports on the usage of an organization’s FAQ knowledge base by date ranges and automatic summary email on daily, weekly and monthly basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bead42ae-1576-4006-aa6b-5cc2cd914022.png","url":"https://www.softwareadvice.ie/software/148378/synthetix-faqtagent","@type":"ListItem"},{"name":"Amphis Customer","position":10,"description":"Amphis Customer is an on-premise customer relationship management (CRM) solution for small and midsize organization. Key features include features contact management, appointments, quotes, estimates, invoicing, job management, mail merge, SMS messaging, email, tasks, reports and more.\n\n\nAmphis Customer enables users to store contact details and customers notes, create individual appointment reminder letters, email or messages. Customers can be organized by group or status to access multiple customers at once. It also allows users to store supplier details along with invoices, payments and credit notes.\n\n\nAmphis Customer's product database can also create purchase orders and store items sold by customers, as well as supplier invoices. Other features include integration with website signups, VoIP SIP phones or Skype, mail merge support, jobs, job sheets, credit notes and expense tracking.\n\n\nAmphis Customer is compatible with Windows and creates documents such as quotes, invoices, receipts and more by using Microsoft Word.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd7a7e02-6ca1-473f-a0c4-6fa2d5e89fab.png","url":"https://www.softwareadvice.ie/software/10898/amphis-customer","@type":"ListItem"},{"name":"Auric Prospector","position":11,"description":"Auric Prospector is a customer relationship management (CRM) platform designed for small and midsize businesses. Key features include opportunity management, list management, customer service and support, contact management and reporting. The product is available both in cloud-based and on-premise deployment options.\n\n\nThe solution allows users to view, analyze and update sales pipeline data. Its online sales force automation feature enables users to design customized workflow flowcharts and automate sales processes.\n\n\nAuric Prospector also enables users to track leads during the sales cycle and alert staff in case a lead is stalling. The solution can upload contact information from solutions such as Microsoft Outlook to keep data synchronized. The Microsoft Outlook calendar integration helps users manage daily schedules and record meetings. Auric Prospector's \"One Click Forecasting\" feature can also generate an objective-based revenue forecast.\n\n\nThe vendor offers email support to the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13897b8f-c6e3-4008-97de-de53af88a7f2.png","url":"https://www.softwareadvice.ie/software/11406/auric-prospector","@type":"ListItem"},{"name":"Ivinex CRM","position":12,"description":"Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom websites, field service management, call center, inventory tracking and a workflow engine. The solution can be deployed either as an on-premise or web-based solution and is used an across the range of industries including healthcare, manufacturing, retail, technology and much more.\n\n\nThe platform offers customization, allowing users to build new applications and edit existing ones to fit the business requirements. The forecasting feature gives visibility to sales campaign requirements.\n\n\nThis software is for midsize to large businesses. Ivinex offers a free training site that provides a large amount of tutorials, webinars, and documentation for users to access at any time to ease the transition to a new system and continual help for existing users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/acc216b2-560c-4796-9e17-356a07bbc090.png","url":"https://www.softwareadvice.ie/software/4211/ivinex","@type":"ListItem"},{"name":"Richdesk","position":13,"description":"Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.\n\n\nRichmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.\n\n\nRichmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.\n\n\nRichmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25593ea6-d436-48be-b024-4045465e26d4.png","url":"https://www.softwareadvice.ie/software/27576/richmond-servicedesk","@type":"ListItem"},{"name":"HelpdeskEddy","position":14,"description":"HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.\n\n\nUsers can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.\n\n\nHelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83666cbb-af4c-4636-b448-f1c6a2bef50c.png","url":"https://www.softwareadvice.ie/software/6099/helpdeskeddy","@type":"ListItem"},{"name":"Lucep","position":15,"description":"Lucep is a cloud-based customer relationship management (CRM) tool suitable for businesses of all sizes. The Lucep on-site widget helps enable client outreach and lead conversion.\n\n\nLucep’s two-part click to call system can alert sales teams when a potential lead requests a call back. The first available team member will receive the lead, as well as information about the lead and their request. An artificial intelligence engine tracks lead data and provides sales team members with relevant lead information. Lucep also offers a mobile app for iOS and Android, which allows users to respond to leads in the office or off site.\n\n\nA weekly analytics and site-tracking report shows a summary of lead traffic, engaged visitors, leads generated, conversion rate and sales team performance. Lead-specific analytics provides data on individual leads. Lucep can sync with CRM systems such as Salesforce, Netsuite and Sugar.\n\n\nPricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21b5cc8b-0d6b-4dde-acdb-4eb2140bcf8e.png","url":"https://www.softwareadvice.ie/software/36567/lucep","@type":"ListItem"},{"name":"Social123","position":16,"description":"Synthio is a cloud-based business-to-business lead generation platform. It helps in improving organizations data and ROI. Its data health analysis helps B2B marketers meet people with help of data enrichment, contact acquisition, de-duplication, ABM functionality, corporate technology intelligence and DUNS number matching.\n\n\nSynthio’s features include net-new contacts, data appending, global data, account-based marketing, data cleansing and technographics. Its features help in finding new contacts from different fields and demographics. It helps in maintaining data accuracy by continuous check the databases for outdated and duplicate contact information. It also leverages employment history to identify bad data.\n\n\nSynthio’s resources include quick guides, white papers, webinars, eBooks, checklists, buyer's guides, benchmark reporting, case studies and GDPR resource center. Synthio integrates with Marketo, Oracle Marketing Cloud, Salesforce, HubSpot and other marketing tools. It is available for free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b09f1996-508c-4da0-8d29-a014b002ae46.png","url":"https://www.softwareadvice.ie/software/75810/synthio","@type":"ListItem"},{"name":"Upland Altify","position":17,"description":"Upland Altify helps businesses generate value and grow revenue.  \n\nUpland Altify provides Account Planning software for sales optimization. We combine innovative technology with expert strategy and methodology for account planning, opportunity management and relationship mapping. Built natively on the Salesforce platform, Altify guides sellers with contextual actions, insights, and best practices right within Salesforce. We help customers grow revenue in key accounts and win the deals that matter.\n\nWith Upland Altify's Sales Process Manager, sellers have faster, more predictable sales cycles. Sales Process Manager guides sellers to follow a structured sales process to unlock sales cycles that beat targets and quotas. Map an effective, repeatable sales process to your customer's buying cycle, track deal progress, and identify risks. Sales Process Manager gives sales managers a comprehensive view of their pipeline with TeamView.\n\nKnow relationships, know sales with Upland Altify's Relationship Map. Uncover hidden influence, connect with the people that matter, and increase win rates. Build pipeline with Relationship Maps and forge a deeper understanding of key decision-makers. Relationships are unseen undercurrent that influences every deal, and success means knowing the key players and where they stand. Draw color-coded lines to quickly layout supporters and detractors and keep track of which key platers have the power to influence outcomes.\n\nUpland Altify's Opportunity Manager guides sellers to focus on the elements of their opportunities that drive success to deliver win-win outcomes. Deliver the best outcomes for your company and your customers and say no to the wrong types of opportunities and yes to the ones you can win. Coach sellers in real-time, collaborate across the entire revenue team, and pursue the opportunities you can win. Deliver win-win outcomes by aligning with customers' business challenges, gaining executive credibility, and finding unique business values and solution fit.\n\nUpland Altify's Account Manager is account planning software that turns sales teams into sales wizards. Increase pipeline and grow revenues with a deeper understanding of your key accounts. Account Manager identifies new opportunities and aligns the entire revenue team around actionable, trackable account plans. Align strategy with buyer motivation with Insight Maps, which allows teams to visualize accounts' needs and understand motivations and challenges. Stay ahead of customers' goals and the pressures impacting them.\n\nUpland Altify's Sales Reference Manager is a Salesforce native reference software built by sales experts for B2B sellers. Strengthen trust and win deals faster with peer-to-peer sales reference calls. Get relevant sales reference accounts recommended directly on Salesforce opportunity records. Launch your reference program quickly with familiar, native Salesforce controls and identify relevant customers for every opportunity without sacrificing the control of relationship owners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c2e97b4-2ca0-41a4-9521-aede2a9f0a0b.jpeg","url":"https://www.softwareadvice.ie/software/75204/upland-altify","@type":"ListItem"},{"name":"Cisco Unified Intelligent Contact Management Enterprise","position":18,"description":"Cisco Unified Intelligent Contact Management Enterprise (Cisco Unified ICM) is a cloud-based contact management solution designed for midsize and large companies. It assists users in contact routing, network-to-desktop telephony integration and multi-channel contact management from within a unified solution.\n\n\nCisco Unified ICM's contact routing feature allows calls to be cued and then routed to the appropriate resources to effectively handle customer inquiries. Multi-channel contact management allows customer service representatives to handle inquiries from various sources, such as telephone, email, real-time chat and social media using a single solution.\n\n\nAdditionally, Cisco Unified ICM allows companies to integrate the contact center solution with third-party customer relationship management (CRM) systems. It performs a lookup in a customer database and makes routing decisions, where information from third-party CRM can help expand the data available to the agent, allowing that agent to help and guide the customers.\n\n\nWith Cisco Unified ICM's reports and a custom dashboard to monitor contacts and activities, organizations can make informed decisions regarding contact handling procedures. Support is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2a1cdbc5-3863-4416-b794-7f3d78b313e4.jpeg","url":"https://www.softwareadvice.ie/software/435613/cisco-unified-intelligent-contact-management-enterprise","@type":"ListItem"},{"name":"Hybrid.Chat","position":19,"description":"Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates for chatbots with a range of purposes, such as lead capture, hotel booking and appointment booking.\n\n\nThe chatbots can be created using pre-built templates which can then be connected to a variety of messengers. Hybrid.Chat supports integrations with services such as Slack, MatterMost, HipChat, Telegram, WhatsApp and WeChat.\n\n\nHybrid.Chat automates conversations by routing chats to suitable departments. The solution offers multiple in-chat widgets, and users can monitor chat logs and automate answers for frequently asked questions. Chatbots with pre-built natural language processing can assist in routing questions to appropriate staff members. Additionally, Hybrid.Chat lets users create common channels through which anyone on the team can take up the chat with customers.\n\n\nHybrid.Chat offers services on a monthly subscription basis and support is provided via live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b677703-619a-4ecf-bf72-7e80dbc86c3f.png","url":"https://www.softwareadvice.ie/software/68794/hybrid-chat","@type":"ListItem"},{"name":"Click2Coach","position":20,"description":"Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities.\n\n\nClick2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company.\n\n\nThe Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions. In addition to the cloud solution, Envision also offers an on-premise version of Click2Coach that is conveniently accessible from any desktop or PC.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72a47402-0c84-4d0a-8add-e9863e72a0df.png","url":"https://www.softwareadvice.ie/software/373688/click2coach","@type":"ListItem"},{"name":"Experiture","position":21,"description":"Experiture is an integrated hybrid marketing automation and customer engagement solution that caters to small and midsize businesses across various industry verticals and helps them to create and manage marketing programs across email, web, mobile and more. The solution also offers sales automation capabilities and social customer relationship management (CRM) functionality.\n\n\nExperiture can be deployed on-premise or hosted in the cloud. Experiture offers a \"Marketing Data Warehouse\" and supports integrate with Salesforce, Microsoft Dynamics and Sugar CRM. It also provides marketing resource management, marketing analytics, lead management, lead nurturing and more.\n\n\nExperiture enables clients to create, deploy, measure and enhance their marketing efforts across all channels while using a single browser-based interface. Users can create personalized one-on-one communications across channels including email, direct mail, web, mobile messages and more. Experiture also offers users segmentation and personalization tools.\n\n\nServices are offered on a monthly subscription basis that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efa1b933-0f4c-42e0-83bf-28157798c2c5.png","url":"https://www.softwareadvice.ie/software/23194/experiture","@type":"ListItem"},{"name":"Bizns CRM","position":22,"description":"Bizns Tool is a cloud-based customer relationship management (CRM) solution for small businesses and freelancers in a variety of industries. The solution enables users to track and manage calendars, leads, accounts, opportunities, campaigns and reports. \n\n\nBizns Tool enables users to manage and track leads and opportunities assigned to any team member. It maintains a complete record of leads and business contacts, as well as meetings and documents that are associated with them.\n\n\nThe solution is able to generate daily, weekly, monthly and annual reporting of leads, customers, sales and marketing activities and marketing campaigns. It also offers integration with services such as QuickBooks Online, MailChimp, Gmail and Outlook.\n\n\nUsers can send estimates and monitor sales progress all the way through the entire sales cycle, as well as automatically convert quotes into invoices. The solution enables users to create orders, track invoices and update relevant information such as total amounts, taxes and discounts applied.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/704fff96-eca3-4a04-9fb3-2482bd534660.png","url":"https://www.softwareadvice.ie/software/170842/bizns-tool","@type":"ListItem"},{"name":"Infer","position":23,"description":"Infer is a predictive sales and marketing tool that combines artificial intelligence (AI) and custom algorithms to deliver the industry’s most accurate lead scores. It analyzes the data collected in CRM and marketing automation systems and discovers the signals that reveal a propensity to buy.\n\n\nInfer’s algorithms provide a detailed roadmap that helps marketing teams to determine which prospects to connect with and which will not convert. For leads requiring additional nurture, Infer maps leads to the appropriate funnel stage and nurture process.\n\n\nBrands can use Infer to improve win rates, optimize account-based marketing (ABM) programs and enable certainty and predictability in their demand generation and lead qualification efforts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06c38645-684d-4071-b98b-67abd6ce6e50.png","url":"https://www.softwareadvice.ie/software/105576/infer","@type":"ListItem"},{"name":"ServiceTonic","position":24,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.ie/software/32396/service-tonic","@type":"ListItem"},{"name":"LevelEleven","position":25,"description":"LevelEleven is an on-premise sales force automation software that helps understand consumer behaviors and improve the performance and productivity of sales representatives accordingly. Designed for sales managers and midsize businesses, the software platform takes a gamification-based approach to manage daily, weekly and monthly goals of individuals and enhance conversions.\n\n\nPrimary features of LevelEleven include sales behavior analytics, historical trends, real-time leaderboards, personalized agent analytics, agent scorecards, peer-to-peer comparison, sales campaign management, automated emails and updates in users' client relationship management systems. Additionally, the software provides an intuitive interface, which can be accessed on mobile and comes with features such as real-time pop-ups and mobile notifications.\n\n\nLevelEleven allows native Salesforce and other third-party CRM software integrations and provides subscriptions on a monthly basis. The software platform extends support via email, phone, documentation and other online methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b659966a-ae98-4d43-902c-503a58642535.png","url":"https://www.softwareadvice.ie/software/139366/leveleleven","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/3825/manufacturing/software?page=11#itemlist","numberOfItems":25}
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