---
description: Discover the best Conversational AI Platforms in Ireland. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Conversational AI Platforms in Ireland - 2026 Reviews, Pricing & Demos
---

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# Conversational AI Platforms

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## Products

1. [SAS Viya](https://www.softwareadvice.ie/software/396214/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native platform designed for data analytics, machine learning and data management. It supports or...
2. [Qiscus](https://www.softwareadvice.ie/software/345457/qiscus) — 4.4/5 (7 reviews) — Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omni...
3. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24219 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
4. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16475 reviews) — WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer qu...
5. [ClickUp](https://www.softwareadvice.ie/software/123064/clickup) — 4.6/5 (4635 reviews) — ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing depart...
6. [Zapier](https://www.softwareadvice.ie/software/163639/zapier) — 4.7/5 (3082 reviews) — Zapier is a cloud-based workflow automation platform that serves individuals, small businesses, and large enterprises...
7. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2834 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
8. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
9. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (809 reviews) — Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, pro...
10. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
11. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
12. [Dialpad](https://www.softwareadvice.ie/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
13. [Discord](https://www.softwareadvice.ie/software/336108/discord) — 4.6/5 (542 reviews) — Discord is a web-based communication tool designed to help teams and individuals create communities and collaborate w...
14. [Podium](https://www.softwareadvice.ie/software/172279/podium) — 4.2/5 (526 reviews) — Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize busi...
15. [1min.AI](https://www.softwareadvice.ie/software/446299/1min-ai) — 4.7/5 (496 reviews) — 1min.AI is an all-in-one AI platform that serves individuals, freelancers, small and medium-sized businesses, and ent...
16. [Apollo.io](https://www.softwareadvice.ie/software/428803/apollo-io) — 4.5/5 (398 reviews) — Apollo.io is a cloud-based B2B sales intelligence and engagement platform serving startups, small businesses, and ent...
17. [Simplified](https://www.softwareadvice.ie/software/326447/simplified) — 4.7/5 (310 reviews) — Simplified is an all-in-one content creation platform that serves individual creators, freelancers, agencies, and sma...
18. [ContactPigeon](https://www.softwareadvice.ie/software/449834/ContactPigeon) — 5.0/5 (308 reviews) — ContactPigeon is an omnichannel customer engagement platform built for retail and ecommerce brands of all sizes. The ...
19. [Qlik Sense](https://www.softwareadvice.ie/software/5845/qlik-sense) — 4.5/5 (262 reviews) — Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases....
20. [Salesloft](https://www.softwareadvice.ie/software/169741/Salesloft) — 4.3/5 (232 reviews) — Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and...
21. [HelpCrunch](https://www.softwareadvice.ie/software/26583/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-comm...
22. [livepro](https://www.softwareadvice.ie/software/48737/livepro) — 4.8/5 (182 reviews) — livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the...
23. [DigitalOcean](https://www.softwareadvice.ie/software/248046/digitalocean) — 4.6/5 (159 reviews) — DigitalOcean is a cloud platform that helps developers, startups, and small-to-medium-sized businesses build and scal...
24. [Comm100](https://www.softwareadvice.ie/software/129616/comm100) — 4.7/5 (108 reviews) — Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, ...
25. [WaitWell](https://www.softwareadvice.ie/software/322615/waitwell) — 4.8/5 (104 reviews) — WaitWell is a cloud-based queue management and appointment booking platform serving small businesses through large en...

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## Related Categories

- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

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| en-AU | <https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software> |
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Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. \n\nWhatsApp is available as a free solution. Support is provided via an online help center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8724004-ac46-4c30-9892-64b1ab9bf54e.png","url":"https://www.softwareadvice.ie/software/285733/whatsapp","@type":"ListItem"},{"name":"ClickUp","position":5,"description":"ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, collaborate, and track goals in a single workspace. It is cloud-based and accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. Core features include task management with 15-plus view types such as List, Board, Gantt, and Calendar; custom workflows and automations; collaborative Docs and Wikis; real-time Chat; Goals and OKR tracking; built-in Time Tracking; Dashboards; Whiteboards; Sprints for agile teams; and Forms for intake requests. An AI layer called Brain is embedded throughout the workspace, offering writing assistance, summarization, automated workflows, and autonomous AI agents that can execute multi-step tasks. Over 1,000 integrations connect ClickUp to tools like Google Workspace, Slack, GitHub, and Salesforce. A free plan is available with unlimited tasks and members. 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An embedded automation option lets software companies add automation to their own products without building integrations.\n\nEnterprise features include SSO, SCIM, advanced admin permissions, centralized access control, connection event logs, and compliance with SOC 2 Type II, SOC 3, GDPR, and CCPA standards. Teams can collaborate through shared workspaces, granular folder permissions, and approval flows for workflow changes.\n\nZapier is accessible via any web browser. A free plan is available, with paid tiers covering Professional, Team, and Enterprise needs. Support is provided through a knowledge base, email, and community resources.","image":"https://images.g2crowd.com/uploads/product/image/db4c97d6a091779bee99b5765660281e/zapier.png","url":"https://www.softwareadvice.ie/software/163639/zapier","@type":"ListItem"},{"name":"Notion","position":7,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.ie/software/123247/notion-remote-work","@type":"ListItem"},{"name":"LiveAgent","position":8,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Fathom","position":9,"description":"Fathom is an AI meeting assistant designed for small and mid-sized businesses across sales, customer success, HR, product, and operations teams. The software is cloud-based, so no installation is required. Fathom automatically records, transcribes, and summarizes video meetings, letting teams focus on conversations rather than note-taking. Key features include automatic meeting summaries, action item detection, and searchable transcripts, which help teams stay aligned and reduce time spent on follow-ups. Fathom also integrates with popular CRM and productivity tools, making it straightforward to sync meeting notes directly into existing workflows. Support is available via email and a self-serve knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png","url":"https://www.softwareadvice.ie/software/423207/fathom","@type":"ListItem"},{"name":"Birdeye","position":10,"description":"Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries.\n\nThe platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations.\n\nBirdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps.\n\nSupport is available through a knowledge base, live chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.softwareadvice.ie/software/86768/birdeye","@type":"ListItem"},{"name":"Tidio","position":11,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.ie/software/157633/tidio-chat","@type":"ListItem"},{"name":"Dialpad","position":12,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.ie/software/74028/dialpad","@type":"ListItem"},{"name":"Discord","position":13,"description":"Discord is a web-based communication tool designed to help teams and individuals create communities and collaborate with members. Key features include emojis, personal profiles, video backgrounds, profile badges, custom status, live streaming, server discovery, and screen sharing. \n\nTeams using Discord can organize servers into topic-based channels where members can share various types of media and collaborate. The platform enables users to build and interact with chat bots with Slash Commands. The desktop and browser app offers full keyboard navigation, allowing individuals to navigate through messages and jump across sections using keyboard shortcuts. \n\nDiscord provides a Reduced Motion functionality, which is an accessibility feature that limits the amount and intensity of animations within the platform. The app is available for free and a paid option for Discord Nitro is available that offers additional features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a85b36ef-ff72-49be-8c06-c385860eecd0.jpeg","url":"https://www.softwareadvice.ie/software/336108/discord","@type":"ListItem"},{"name":"Podium","position":14,"description":"Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.\n\nCore features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, recording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp.\n\nPodium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.softwareadvice.ie/software/172279/podium","@type":"ListItem"},{"name":"1min.AI","position":15,"description":"1min.AI is an all-in-one AI platform that serves individuals, freelancers, small and medium-sized businesses, and enterprise teams across a wide range of industries. The software is deployed cloud-based, so no installation is required. Core features include AI-powered text generation, image creation, audio transcription, video processing, and document analysis, all accessible from a single dashboard. 1min.AI brings together multiple AI capabilities in one place, reducing the need to switch between separate tools for different tasks. Teams can collaborate on projects, manage assets, and run AI workflows without technical expertise. Support is available via email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/0ed912ff8d71866533013f67afb91bd9/1min-ai.png","url":"https://www.softwareadvice.ie/software/446299/1min-ai","@type":"ListItem"},{"name":"Apollo.io","position":16,"description":"Apollo.io is a cloud-based B2B sales intelligence and engagement platform serving startups, small businesses, and enterprise teams across industries such as technology, marketing, and professional services. The platform provides access to a large database of business contacts and companies, helping sales and marketing teams find, reach, and convert prospects.\n\nCore features include contact and account search with detailed filters, email sequencing, call dialing, and CRM integrations. Apollo.io also offers engagement tracking, pipeline management, and data enrichment tools that help teams keep contact records accurate and up to date. Built-in analytics give managers visibility into outreach performance across their teams.\n\nThe software connects with popular CRM platforms and productivity tools, reducing the need to switch between applications. Small and mid-sized businesses benefit from the prospecting and outreach tools, while larger organizations can use advanced workflow automation to manage high-volume sales activity. Support is available via live chat, email, and a knowledge base with guides and documentation.","image":"https://images.g2crowd.com/uploads/product/image/99c4bd25dc044ae603ad32e419e76983/apollo-io.png","url":"https://www.softwareadvice.ie/software/428803/apollo-io","@type":"ListItem"},{"name":"Simplified","position":17,"description":"Simplified is an all-in-one content creation platform that serves individual creators, freelancers, agencies, and small to mid-sized businesses across industries such as marketing, e-commerce, and social media. The software is deployed cloud-based, so users can access it from any browser without installing anything. Simplified brings together tools for graphic design, video editing, AI-assisted writing, and social media scheduling in one place. Teams can collaborate on projects, manage brand assets, and publish content directly to social channels from a single dashboard. The AI writing tool helps users draft copy for ads, blogs, and social posts, while the design editor offers templates for quick visual content creation. Simplified also includes a content calendar to help plan and organize publishing schedules. Support is available via live chat and a knowledge base with guides and tutorials. Small businesses and solo creators looking to manage multiple content tasks without switching between tools will find Simplified a practical, centralized option.","image":"https://images.g2crowd.com/uploads/product/image/1595044afa3d2f8ae6acc0640a73f6ac/simplified-simplified.jpeg","url":"https://www.softwareadvice.ie/software/326447/simplified","@type":"ListItem"},{"name":"ContactPigeon","position":18,"description":"ContactPigeon is an omnichannel customer engagement platform built for retail and ecommerce brands of all sizes. The software is deployed cloud-based, making it accessible without on-premises setup. ContactPigeon helps businesses manage email, SMS, push notifications, and on-site messaging from a single dashboard, so teams can reach customers across multiple channels without switching tools. Core features include audience segmentation, automated campaign workflows, and real-time analytics, which help businesses target the right customers at the right time and measure campaign performance. Ecommerce and brick-and-mortar retailers can use built-in templates and behavioral triggers to send personalized messages based on customer actions, such as cart abandonment or past purchases. Support is provided via email, phone, and a knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/faaec41428484038e1f87810e471406b/contactpigeon.png","url":"https://www.softwareadvice.ie/software/449834/ContactPigeon","@type":"ListItem"},{"name":"Qlik Sense","position":19,"description":"Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. Built on Qlik’s unique Associative Engine, it supports a full range of users and use-cases across the life-cycle from data to insight – with self-service analytics, interactive dashboards, conversational analytics, custom and embedded analytics, mobile analytics, and reporting. The solution comes in three different editions - Qlik Sense Enterprise, Business, and Team. Qlik Sense can be deployed in the cloud or on-premises.\n\n\nQlik Sense sets the benchmark for third-generation analytics platforms, empowering everyone in organizations to make data-driven decisions.  People of all skill levels get unmatched analytical power, with unique associative exploration and search, AI-powered insight suggestions, AI-accelerated creation and data prep, advanced analytics integration, and natural-language, conversational interaction. They can easily share and communicate the insights they discover and get answers anywhere they work – with fully interactive and secure online and offline mobility. And for the enterprise, you get a true platform with open and standard APIs for customization and extension, powerful data integration and connectivity, centralized management and governance, and a Kubernetes based SaaS / multi-cloud architecture driving scalability across combinations of on-premise, private, and public cloud environments.\n\n\nThe Qlik Sense system offers data visualization and discovery for individuals and teams. The software's data discovery tool helps businesses of all sizes explore simple and complex data and find all possible associations in their datasets. With the drag and drop interface, users can create interactive data visualizations to present the outcome in a story form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76cb11aa-aaa5-425b-b763-b1b2fc58dbd3.jpeg","url":"https://www.softwareadvice.ie/software/5845/qlik-sense","@type":"ListItem"},{"name":"Salesloft","position":20,"description":"Salesloft is an AI-powered revenue orchestration platform built for B2B organizations, with a focus on mid-market and enterprise sales teams across industries such as technology, financial services, and professional services. The software is deployed cloud-based, so no installation is required. Salesloft core features include sales cadence automation, pipeline management, conversation intelligence, forecasting, and buyer engagement tracking. Sales teams can use cadence automation to run consistent outreach across email, phone, and social channels, while conversation intelligence helps managers review calls and coach representatives. Forecasting tools give revenue leaders visibility into pipeline health and deal progress. Support is available via email, phone, live chat, and an online knowledge base, giving Salesloft users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/e23b68d4b4537c74be947bb2f8ad5803/salesloft.png","url":"https://www.softwareadvice.ie/software/169741/Salesloft","@type":"ListItem"},{"name":"HelpCrunch","position":21,"description":"HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides.","image":"https://images.g2crowd.com/uploads/product/image/3f92f8be3c222b8c1d1022b253b472fe/helpcrunch.png","url":"https://www.softwareadvice.ie/software/26583/helpcrunch","@type":"ListItem"},{"name":"livepro","position":22,"description":"livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners.\n\n\nDeep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times.\n\n\nBusinesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.softwareadvice.ie/software/48737/livepro","@type":"ListItem"},{"name":"DigitalOcean","position":23,"description":"DigitalOcean is a cloud platform that helps developers, startups, and small-to-medium-sized businesses build and scale applications. The software is deployed via the cloud, making it accessible from any web browser without local installation. DigitalOcean offers core features including cloud servers (Droplets), managed databases, object storage, Kubernetes container management, and app hosting. These tools allow technical and non-technical teams to deploy infrastructure quickly, manage resources from a central dashboard, and scale capacity as business needs grow. Monitoring and alerting tools help teams track performance and respond to issues. Support is available through a ticketing system, an extensive online knowledge base, and community forums with tutorials and guides suited for users at all experience levels.","image":"https://images.g2crowd.com/uploads/product/image/eac43ae9da3beac6c5a469447c3b17c6/digitalocean.jpg","url":"https://www.softwareadvice.ie/software/248046/digitalocean","@type":"ListItem"},{"name":"Comm100","position":24,"description":"Comm100 is an omnichannel customer engagement platform that helps small to enterprise-level businesses in education, financial services, government, healthcare, e-commerce, and telecommunications manage customer support across multiple digital channels. The software is available as a cloud-based solution or as an on-premises deployment for organizations with data security or compliance requirements.\n\nCore features include live chat, AI-powered chatbots, a ticketing system, email management, social media messaging, co-browsing, video and audio chat, a knowledge base, and reporting and analytics dashboards. Automated routing directs incoming conversations to the right agent or bot, while canned responses help teams reply to common questions quickly. A bot-to-agent handoff feature ensures complex queries are escalated to a live agent when needed. Visitor monitoring and proactive chat invitations allow teams to engage customers before they reach out.\n\nComm100 also integrates with CRM and third-party tools, helping businesses connect their existing workflows. Reporting and analytics dashboards give managers visibility into team performance and customer interactions. Support options include email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/2fe533f5662adac589c8c65295cadbe1/comm100-network-corporation-comm100.png","url":"https://www.softwareadvice.ie/software/129616/comm100","@type":"ListItem"},{"name":"WaitWell","position":25,"description":"WaitWell is a cloud-based queue management and appointment booking platform serving small businesses through large enterprises across industries such as retail, healthcare, government, and education. WaitWell allows customers to join virtual queues or book appointments remotely, reducing physical wait times and helping staff manage visitor flow more efficiently. Core features include real-time queue monitoring, automated SMS and email notifications, appointment scheduling, reporting and analytics, and multi-location management. Businesses can use the reporting tools to identify peak periods and adjust staffing accordingly. The platform integrates with existing workflows and supports branded customer-facing experiences. Support is available via email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/dd41f8a83c49c71947c43dd4dab0d918/waitwell.png","url":"https://www.softwareadvice.ie/software/322615/waitwell","@type":"ListItem"}],"numberOfItems":25}
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