---
description: Discover the best CMDB Software in Ireland. Compare top CMDB Software tools with customer reviews, pricing and free demos.
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title: Best CMDB Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software)

# CMDB Software

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## Products

1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
2. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (772 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
3. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
4. [ServiceNow](https://www.softwareadvice.ie/software/27432/service-now) — 4.5/5 (356 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
5. [Vivantio](https://www.softwareadvice.ie/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond ...
6. [BOSSDesk](https://www.softwareadvice.ie/software/174544/boss-support-central) — 4.7/5 (145 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
7. [TOPdesk](https://www.softwareadvice.ie/software/64429/topdesk) — 4.4/5 (111 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
8. [Device42](https://www.softwareadvice.ie/software/232828/device42) — 4.8/5 (85 reviews) — Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and netw...
9. [Alloy Navigator](https://www.softwareadvice.ie/software/57082/alloy-navigator) — 4.6/5 (67 reviews) — Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage thei...
10. [Deepser](https://www.softwareadvice.ie/software/426975/deepser) — 4.6/5 (57 reviews) — Deepser is the only 100% Italian Service Management platform with native AI capabilities, designed to help organizati...
11. [ChangeGear](https://www.softwareadvice.ie/software/128878/changegear) — 4.0/5 (51 reviews) — ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise w...
12. [Motadata ServiceOps](https://www.softwareadvice.ie/software/356294/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processe...
13. [AWS Config](https://www.softwareadvice.ie/software/390370/aws-config) — 4.6/5 (45 reviews) — AWS Config is a compliance and policy management solution that helps businesses streamline processes related to chang...
14. [HaloITSM](https://www.softwareadvice.ie/software/343984/haloitsm) — 4.7/5 (44 reviews) — HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizat...
15. [GLPI](https://www.softwareadvice.ie/software/419465/glpi) — 4.5/5 (41 reviews) — GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, pro...
16. [AssetSonar](https://www.softwareadvice.ie/software/361034/assetsonar) — 4.6/5 (39 reviews) — Connected IT management software that brings IT asset management (ITAM), software asset management (SAM), IT service ...
17. [Qualys Cloud Platform](https://www.softwareadvice.ie/software/262425/qualysguard-enterprise) — 4.0/5 (33 reviews) — Qualys Cloud is a network security management software designed to help businesses monitor IT assets and prioritize t...
18. [Inserve](https://www.softwareadvice.ie/software/439500/inserve) — 4.7/5 (30 reviews) — Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses...
19. [Aptien](https://www.softwareadvice.ie/software/200440/onesoft-connect) — 4.8/5 (30 reviews) — Aptien is a cloud-based solution designed to manage the work environment. The software allows organizing various work...
20. [Summit](https://www.softwareadvice.ie/software/347167/summitai) — 4.4/5 (27 reviews) — SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management a...
21. [Canfigure](https://www.softwareadvice.ie/software/264673/canfigure) — 4.7/5 (23 reviews) — Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choos...
22. [ky2help](https://www.softwareadvice.ie/software/372047/ky2help) — 4.3/5 (21 reviews) — An easy-to-use all-in-one programme for IT \& enterprise service management is ky2help. The default software is ce...
23. [vScope](https://www.softwareadvice.ie/software/210370/vscope) — 4.7/5 (21 reviews) — Designed for medium to large-sized businesses across industries, vScope is a cloud-based inventory management tool fo...
24. [Faddom](https://www.softwareadvice.ie/software/261756/vnt) — 4.8/5 (20 reviews) — Faddom is the ideal solution for IT leaders, systems architects, and infrastructure professionals who need accurate, ...
25. [ServoDesk](https://www.softwareadvice.ie/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...

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## Related Categories

- [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software)
- [Audit Software](https://www.softwareadvice.ie/directory/4188/audit/software)
- [Governance, Risk and Compliance (GRC)](https://www.softwareadvice.ie/directory/3843/grc/software)
- [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Links

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| de | <https://www.softwareadvice.de/directory/4249/cmdb/software> |
| en | <https://www.softwareadvice.com/cmdb/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4249/cmdb/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4249/cmdb/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4249/cmdb/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4249/cmdb/software> |
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IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. 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JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.ie/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":3,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.ie/software/30413/samanage","@type":"ListItem"},{"name":"ServiceNow","position":4,"description":"ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.\n\nServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.\n\nWith ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.\n\nServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.softwareadvice.ie/software/27432/service-now","@type":"ListItem"},{"name":"Vivantio","position":5,"description":"You've outgrown your help desk. Step up to real service management.\n\nVivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform.\n\nBuilt for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows.\n\nOrganizations choose Vivantio because it helps them:\n\nMove beyond basic help desk software to real service management\nCentralize IT and business service teams on one platform\nConfigure workflows without developers or custom code\nAutomate routing, approvals, escalations, and service processes\nImprove service quality while increasing team capacity\nDeliver measurable business outcomes through reporting and continual service improvement\n\nKey capabilities include:\n\nIncident, Problem, Change, Request, Asset, Configuration, and Knowledge Management\nWorkflow automation, approvals, business rules, routing, and SLA management\nSelf-service portals and branded service experiences\nEnterprise reporting, dashboards, and analytics\nAI-assisted service capabilities, including sentiment analysis and intelligent recommendations\nFLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API\n\nWith flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.softwareadvice.ie/software/394868/vivantio-pro","@type":"ListItem"},{"name":"BOSSDesk","position":6,"description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.ie/software/174544/boss-support-central","@type":"ListItem"},{"name":"TOPdesk","position":7,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organization\n- Prioritize incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customizable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.ie/software/64429/topdesk","@type":"ListItem"},{"name":"Device42","position":8,"description":"Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management.\n\nThe solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository.\n\nDevice42’s password management module enables organizations to store and manage passwords in a centralized location.\n\nThe solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.softwareadvice.ie/software/232828/device42","@type":"ListItem"},{"name":"Alloy Navigator","position":9,"description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.softwareadvice.ie/software/57082/alloy-navigator","@type":"ListItem"},{"name":"Deepser","position":10,"description":"Deepser is the only 100% Italian Service Management platform with native AI capabilities, designed to help organizations simplify operations, improve service delivery and gain complete visibility across business processes. Trusted by more than 350,000 active users, Deepser combines Help Desk, IT Service Management, Enterprise Service Management, CRM and process automation in a single modular ecosystem that adapts to the unique needs of each organization. Built with a no-code approach and a high level of configurability, it enables companies to digitize and optimize workflows without the complexity, costs and limitations often associated with traditional enterprise platforms. Whether deployed in IT, Customer Service, Human Resources, Facilities Management or Operations, Deepser provides a flexible foundation for managing services through a unified and scalable platform.\n\nMore than a traditional ITSM solution, Deepser was created to break down silos between departments and transform service management into a strategic driver of business performance. Its native AI capabilities support users and teams throughout daily activities by helping them find information faster, automate repetitive tasks and improve decision-making. Through intelligent agents, workflow automation and advanced knowledge management, organizations can reduce manual effort, accelerate response times and deliver a better experience to both employees and customers. The platform includes a comprehensive set of capabilities such as ticket management, asset management, CMDB, service catalog, CRM, SLA management, knowledge base, surveys, workflow orchestration and reporting, all connected through a centralized data model that provides a complete view of operations. This unified approach helps organizations increase efficiency, maintain governance and adapt quickly to changing business requirements.\n\nDeveloped and supported entirely in Italy, Deepser offers organizations a different approach to digital transformation. Instead of forcing companies to adapt to rigid software structures, the platform is designed to adapt to the way each business works. Its modular architecture allows teams to start with the functionalities they need today and expand over time without replacing systems or disrupting existing processes. Combined with rapid implementation, dedicated local support and continuous innovation, Deepser enables organizations to achieve measurable results faster while maintaining full control over their data, processes and service strategy. The result is a modern Service Management platform that empowers organizations to work smarter, improve collaboration across teams and create long-term operational value without the overhead and complexity of traditional enterprise solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.softwareadvice.ie/software/426975/deepser","@type":"ListItem"},{"name":"ChangeGear","position":11,"description":"ChangeGear is a premier IT Service Management solution. \n\nChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. \n\nChangeGear is available in both on-premise and cloud deployment for users’ convenience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.softwareadvice.ie/software/128878/changegear","@type":"ListItem"},{"name":"Motadata ServiceOps","position":12,"description":"Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b976c83-97b6-40fa-8000-996a2cdb154e.png","url":"https://www.softwareadvice.ie/software/356294/motadata","@type":"ListItem"},{"name":"AWS Config","position":13,"description":"AWS Config is a compliance and policy management solution that helps businesses streamline processes related to change management, continuous compliance, troubleshooting, and security analysis. With AWS Config, users can continuously monitor and record AWS resource configurations and determine overall compliance against the configurations specified in internal business guidelines. \n\nAWS Config automates scans, monitors configurations, and resources, and notifies users when policy violations are found. It allows employees to track changes to configurations, review detailed resource configuration histories, and workload migrations over time to identify trends and recognize potential anomalies quickly. Additionally, it provides you with a complete view of the current resource structure that helps in day-to-day monitoring procedures, compliance certification, and overall administration.\n\nAWS Config's pricing is available on request and support is extended via documentation, FAQs, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f9f087b-3a9a-43b0-a1ce-9ef2f59358d4.png","url":"https://www.softwareadvice.ie/software/390370/aws-config","@type":"ListItem"},{"name":"HaloITSM","position":14,"description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.softwareadvice.ie/software/343984/haloitsm","@type":"ListItem"},{"name":"GLPI","position":15,"description":"GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.softwareadvice.ie/software/419465/glpi","@type":"ListItem"},{"name":"AssetSonar","position":16,"description":"Connected IT management software that brings IT asset management (ITAM), software asset management (SAM), IT service management (ITSM), patch management, and CMDB capabilities into one system. It is built for growing mid-market and enterprise IT teams that need more than spreadsheets, disconnected service desks, and siloed point tools. At the center is the IT Graph, a live relationship model of the IT environment that connects assets, users, software, licenses, contracts, vendors, locations, tickets, and service activity into one operational map. Instead of maintaining a static CMDB by hand, teams see ownership, dependencies, software usage, patch status, linked tickets, and service impact in context. The ITSM capabilities cover incidents, service requests, approvals, SLAs, self-service, knowledge articles, and workflow automation from a centralized workspace. Employees submit requests through a self-service portal, email, Slack, or Microsoft Teams, while IT teams manage every request in one queue. Because tickets are linked to asset and software data, technicians can diagnose issues with full context, route work accurately, reduce back-and-forth, and resolve requests with confidence. Onboarding and offboarding are standardized end to end. Teams can assign devices, provision software, approve requests, recover assets, revoke access, reclaim license seats, trigger service tasks, notify stakeholders, and maintain an audit trail, which reduces the risk of missed devices, lingering access, unused licenses, and compliance gaps. For hardware and software management, teams track laptops, desktops, peripherals, mobile devices, applications, licenses, renewals, entitlements, custody, maintenance, warranties, audits, and stock levels. Agent-based and integration-based discovery, along with SaaS discovery, surface application usage, underused licenses, and upcoming renewals so software spend stays under control. Patch and vulnerability visibility helps teams identify critical risks, affected software, impacted assets, CVEs, and remediation status. Workflow automation and the Zoe AI Copilot turn that data into execution, building workflows for approvals, offboarding, license reclamation, asset updates, notifications, recurring services, and knowledge creation. Native integrations connect identity providers including Okta, Microsoft Entra ID, Google Workspace, and JumpCloud, endpoint and device tools such as Microsoft Intune, Jamf Pro and Cisco Meraki, and service desks including Jira Service Management and Zendesk. By combining ITAM, ITSM, software governance, patch visibility, automation, AI, and the IT Graph in one system, teams improve service delivery, strengthen lifecycle governance, reduce manual work, control risk, and run reliable IT operations. Common buyers include IT managers, IT asset managers, service desk managers, IT directors and CIOs, and procurement, finance, and security stakeholders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aad4db06-137a-4780-9ed1-5e3822f3738a.png","url":"https://www.softwareadvice.ie/software/361034/assetsonar","@type":"ListItem"},{"name":"Qualys Cloud Platform","position":17,"description":"Qualys Cloud is a network security management software designed to help businesses monitor IT assets and prioritize threats in real-time. Administrators can receive alerts regarding vulnerabilities, suspicious activities and attacks and address potential threats.\n\nThe platform allows managers to track expired licenses, application versions and out-of-date operating systems to maintain asset inventory. Qualys Cloud enables teams to evaluate files in accordance with payment card industry data security standard (PCI DSS) and health insurance portability and accountability act (HIPAA) compliance protocols. Additionally, operators can access endpoints to quarantine files, fix misconfigurations and remove exploits on a unified interface.\n\nQualys Cloud offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Amazon Web Services, Microsoft Azure and Google Cloud Platform. Pricing is available on request and support is extended via knowledge base, phone, chat, email, FAQs and forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/296fda38-71c2-40bb-91b2-b8813c1a7c14.png","url":"https://www.softwareadvice.ie/software/262425/qualysguard-enterprise","@type":"ListItem"},{"name":"Inserve","position":18,"description":"Inserve is online service software specifically made for Dutch Managed Service Providers and other service businesses that want to run a smooth business.\n\nWith tracking of time and materials, contract management and automatic invoicing the complete workflow of the service desk can be automated.\n\nIntegrations with Dutch invoicing and bookkeeping software make sure you don't have to enter data twice, and prevent errors by doing so.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/782ff13b-250b-428f-bdd0-8164b003b6bb.png","url":"https://www.softwareadvice.ie/software/439500/inserve","@type":"ListItem"},{"name":"Aptien","position":19,"description":"Aptien is a cloud-based solution designed to manage the work environment. The software allows organizing various work topics such as office and employee equipment, contracts, assets, policies, and more through a single portal. Companies can also handle employee information, engagement, onboarding and related operations across departments. In addition, it allows teams to record meeting minutes, organize contracts, track tasks, and manage projects and documents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c6c32f5-30d4-4ed5-bc0d-f2be65f52ca2.png","url":"https://www.softwareadvice.ie/software/200440/onesoft-connect","@type":"ListItem"},{"name":"Summit","position":20,"description":"SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. \n\nLeveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. \n\nWith SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way.","url":"https://www.softwareadvice.ie/software/347167/summitai","@type":"ListItem"},{"name":"Canfigure","position":21,"description":"Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.\n\nCanfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.\n\nCanfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.softwareadvice.ie/software/264673/canfigure","@type":"ListItem"},{"name":"ky2help","position":22,"description":"An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability required to quickly distribute processes to all business units. Ky2help is incredibly simple to implement into your system environment and is arbitrarily saleable. You gain from quick implementation and little maintenance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b3a562d-33fe-4b0a-84c5-41f0a6386cd3.png","url":"https://www.softwareadvice.ie/software/372047/ky2help","@type":"ListItem"},{"name":"vScope","position":23,"description":"Designed for medium to large-sized businesses across industries, vScope is a cloud-based inventory management tool for IT infrastructure that provides valuable insights to optimize operations, reduce costs, and increase security. With vScope, users can easily manage servers, workstations, network devices, and cloud services with ease. \n\nvScope offers features such as IT Inventory and discovery to detailed history and change tracking. It empowers users with analysis and compliance tools, a CMDB, and advanced reporting capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f143e306-a5cc-4cd9-84d9-82c473b6d3d1.png","url":"https://www.softwareadvice.ie/software/210370/vscope","@type":"ListItem"},{"name":"Faddom","position":24,"description":"Faddom is the ideal solution for IT leaders, systems architects, and infrastructure professionals who need accurate, real-time visibility into their hybrid environments—without complexity, risk, or resource strain. Whether you’re running a financial institution with hundreds of applications or managing cloud migrations for a government agency, Faddom helps you see exactly what’s running where—and how everything connects.\n\nUnlike legacy discovery tools or agent-heavy platforms, Faddom installs in less than 60 minutes and starts producing accurate, live application and infrastructure maps—without needing system credentials, endpoint agents, or access to servers. This makes it the perfect fit for security-sensitive organizations, lean IT teams, and project-based IT initiatives.\n\nFaddom’s unique value lies in its passive approach. It simply listens to traffic and uses advanced analysis to build a continuously updated topology of your environment. That means there’s no performance impact and no operational risk. It works across cloud (AWS, Azure), virtualized infrastructure (VMware), and on-prem systems—making it equally valuable for cloud-first enterprises, hybrid environments, and organizations still undergoing digital transformation.\n\nThe platform supports a wide array of IT use cases, including:\n\nChange Management: Validate impact before executing IT changes and avoid surprises in your production environment.\n\nIT Documentation: Automatically maintain always-current documentation and visual diagrams of your entire stack.\n\nIT Asset Management: Discover, map, and track all assets—even in disconnected or inherited environments.\n\nData Center Modernization: Plan consolidations, migrations, or decommissions with confidence.\n\nCybersecurity: Monitor east-west traffic, detect unauthorized apps, and receive alerts for SSL expiration and known vulnerabilities (CVEs).\n\nCompliance: Export documentation for audits, demonstrate controls, and ensure proper segmentation.\n\nOne of Faddom’s biggest advantages is how easily it integrates into your existing stack. It complements tools like ServiceNow, SolarWinds, and Splunk, and supports exports and integrations via REST API. The insights can be used to enhance CMDB accuracy, fuel observability platforms, or provide visibility to security operations centers.\n\nWhen it comes to deployment, Faddom respects your boundaries. It runs entirely within your infrastructure, does not send data outside your environment, and operates under strict security principles. It supports both online and air-gapped deployments and includes flexible licensing for SMBs through to global enterprises.\n\nFaddom is designed for:\n\nEnterprise IT leaders who want clarity across complex environments.\n\nInfrastructure teams migrating to the cloud or consolidating data centers.\n\nSecurity teams who need visibility without compromising policy.\n\nAuditors and compliance officers who require documentation and system transparency.\n\nIT generalists and sysadmins looking to replace outdated Visio maps or homegrown inventories.\n\nWith world-class customer support, rapid onboarding, and a platform that scales with your environment, Faddom gives IT teams the confidence and clarity to act. Whether you’re preparing for a transformation project or just need visibility into what’s already there, Faddom delivers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04d5a7ce-04e0-4a75-999d-049fe68eb3af.jpeg","url":"https://www.softwareadvice.ie/software/261756/vnt","@type":"ListItem"},{"name":"ServoDesk","position":25,"description":"ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.softwareadvice.ie/software/179890/simplisys-service-desk","@type":"ListItem"}],"numberOfItems":25}
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