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description: Discover the best Review Management Software in Ireland. Compare top Review Management Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Review Management Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Review Management Software

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## Products

1. [Webbosaurus Review Monitoring](https://www.softwareadvice.ie/software/400898/webbosaurus-review-monitoring) — 5.0/5 (14 reviews) — Webbosaurus Review Monitoring is a reputation management solution that helps businesses utilize a centralized platfor...
2. [Okendo](https://www.softwareadvice.ie/software/353128/okendo) — 4.9/5 (239 reviews) — Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews...
3. [Housecall Pro](https://www.softwareadvice.ie/software/7729/housecall) — 4.7/5 (2748 reviews) — Housecall Pro is a business solution for home service professionals. Available on web and mobile, Housecall Pro helps...
4. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1487 reviews) — Jobber is a cloud-based field service management platform that helps home service businesses run their operations in ...
5. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1207 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
6. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS pla...
7. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
8. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.4/5 (697 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
9. [Klaviyo](https://www.softwareadvice.ie/software/63589/klaviyo) — 4.6/5 (539 reviews) — Klaviyo is the all-in-one platform built to help B2C brands drive revenue and relationships by integrating SMS and em...
10. [Thryv](https://www.softwareadvice.ie/software/66581/thryv) — 4.2/5 (538 reviews) — Thryv is AI-powered small business software that helps businesses get found online, win more customers, and drive rep...
11. [Podium](https://www.softwareadvice.ie/software/172279/podium) — 4.2/5 (526 reviews) — Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize busi...
12. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (500 reviews) — FieldPulse is a web-based field service management solution that creates synergy between office and field teams throu...
13. [Alchemer](https://www.softwareadvice.ie/software/90244/surveygizmo) — 4.5/5 (393 reviews) — Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect...
14. [Yotpo](https://www.softwareadvice.ie/software/40815/yotpo) — 4.5/5 (377 reviews) — Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-genera...
15. [SpotOn](https://www.softwareadvice.ie/software/96536/spoton-restaurant) — 4.2/5 (371 reviews) — SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to ...
16. [Swell](https://www.softwareadvice.ie/software/178288/swell-cx) — 4.6/5 (358 reviews) — Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online repu...
17. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews) — Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other ind...
18. [Superchat](https://www.softwareadvice.ie/software/252687/superchat) — 4.8/5 (316 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
19. [GoReminders](https://www.softwareadvice.ie/software/162679/goreminders) — 4.8/5 (295 reviews) — GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedul...
20. [Nicereply](https://www.softwareadvice.ie/software/75813/nicereply) — 4.7/5 (283 reviews) — Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES ...
21. [Brand24](https://www.softwareadvice.ie/software/24347/brand24) — 4.7/5 (256 reviews) — Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on ...
22. [XM for Customer Experience](https://www.softwareadvice.ie/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
23. [SOCi](https://www.softwareadvice.ie/software/87719/soci) — 4.5/5 (251 reviews) — SOCi is a cloud-based local marketing platform built for multi-location enterprises, franchise brands, and national c...
24. [Influitive](https://www.softwareadvice.ie/software/124792/advocatehub) — 4.7/5 (247 reviews) — Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. I...
25. [Grade.us](https://www.softwareadvice.ie/software/136912/grade-us) — 4.8/5 (244 reviews) — Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers f...

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## Related Categories

- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Social Media Management Tools](https://www.softwareadvice.ie/directory/1666/social-media/software)
- [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software)
- [Text Mining Software](https://www.softwareadvice.ie/directory/4785/text-mining-software/software)
- [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4285/review-management/software)
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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4285/review-management/software> |
| en | <https://www.softwareadvice.com/review-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4285/review-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4285/review-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4285/review-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4285/review-management/software> |
| fr | <https://www.softwareadvice.fr/directory/4285/review-management/software> |

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Operators can drive repeat business with service plans and let customers book online via a business website or Google.\n\nHousecall Pro allows customers to pay online, in the field or over the phone. Managers can accept cards, bank transfers, mobile wallets and checks and collect secure payments with mobile card readers and instant payouts. The platform enables operators to automate routine tasks, such as scheduling, dispatching and invoicing. Leaders can track leads, estimates and jobs with a workflow management board and enhance communication among team members and customers with real-time alerts. \n\nSupervisors can sync data through integrations with third-party tools, including QuickBooks and track time, run payroll as well as offer employee benefits. It allows administrators to scale smarter with detailed analytics and reporting on key business metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd6ad857-8506-4472-a257-27953e488179.jpeg","url":"https://www.softwareadvice.ie/software/7729/housecall","@type":"ListItem"},{"name":"Jobber","position":4,"description":"Jobber is a cloud-based field service management platform that helps home service businesses run their operations in one place. From scheduling and dispatching to invoicing and customer communication, Jobber keeps work organized for both small teams and growing multi-crew operations—whether you’re in the office or on the job.\n\nDesigned for service industries like cleaning, landscaping, HVAC, plumbing, and contracting, Jobber brings key tools together in one system. Businesses can manage client details with an integrated CRM, schedule and dispatch crews in real time, track expenses, send professional quotes and invoices, and accept online bookings. Features like a self-serve client hub, automated reminders, and email follow-ups help businesses stay responsive and deliver a professional customer experience.\n\nWith AI-powered tools like Jobber Copilot, teams get recommendations and insights based on their business activity. Copilot acts as a built-in advisor, helping teams spot opportunities, handle routine tasks faster, and make informed decisions as their workload grows.\n\nJobber also includes marketing tools that help businesses stay connected with customers and bring in new work. Automated email campaigns, referral programs, and review requests help keep schedules full while strengthening relationships with existing clients.\n\nFor day-to-day job management, Jobber provides flexible scheduling, dispatching, quoting, invoicing, and follow-up tools to help teams stay on top of every job. Customer experience tools include online booking, a client hub for approvals and payments, customizable job forms, and built-in communication tools that keep clients informed.\n\nThe platform also supports business performance with reporting, credit card processing, marketing tools, and AI-powered insights. Businesses can manage recurring work, track job progress in real time, assign crews, and create professional invoices using customizable templates.\n\nJobber’s mobile app for iOS and Android keeps teams connected in the field, while integrations with payment platforms help streamline invoicing and electronic payments.\n\nBeyond software, Jobber supports service businesses with educational resources like Jobber Blueprint, along with community initiatives including events, grants, and industry insights to help businesses succeed at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad18d6d9-96a7-429c-af65-8beb3926ec4e.jpeg","url":"https://www.softwareadvice.ie/software/3660/jobber-lawncare","@type":"ListItem"},{"name":"Trustpilot","position":5,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.ie/software/364802/trustpilot","@type":"ListItem"},{"name":"Text Request","position":6,"description":"Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and SMS API. \n\nOur 5-star customer service includes a simple 10DLC registration process and white-glove support, no matter your plan. \n\nWe know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.ie/software/306855/text-request","@type":"ListItem"},{"name":"Birdeye","position":7,"description":"Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries.\n\nThe platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations.\n\nBirdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps.\n\nSupport is available through a knowledge base, live chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.softwareadvice.ie/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":8,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.ie/software/158992/weave","@type":"ListItem"},{"name":"Klaviyo","position":9,"description":"Klaviyo is the all-in-one platform built to help B2C brands drive revenue and relationships by integrating SMS and email marketing, full-funnel analytics, and customer service in one solution.\n\nBy capturing every event — like clicks, purchases, and chats — in a unified customer profile, Klaviyo powers marketing automation that drives personalized customer experiences at scale across every channel. Klaviyo AI uses real-time signals and past behavior to ensure the right message is sent at the right time automatically. It not only predicts spend, churn, and the next-best action, but Klaviyo AI can also build the audience segment, write subject lines and copy, and optimize delivery.\n\nKlaviyo makes it easy to get set up with 400+ native integrations, 160+ templates, and 80+ pre-built flows — no code, developers, or engineers required. Out-of-the-box dashboards and funnels make it easy to see what's working, where to optimize, and how to grow.\n\nTrusted by more than 170,000 businesses, Klaviyo can grow your business while keeping operations simple and customer relationships strong.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d70b8191-9d4f-4371-8f75-fdaaab9b6584.png","url":"https://www.softwareadvice.ie/software/63589/klaviyo","@type":"ListItem"},{"name":"Thryv","position":10,"description":"Thryv is AI-powered small business software that helps businesses get found online, win more customers, and drive repeat business. Instead of managing multiple disconnected tools, Thryv brings customer communication, CRM, online scheduling, payments, websites, local listings, reputation management, social media, email and SMS marketing, automation, and AI into one connected platform. Whether you're building your online presence, managing customer relationships, or growing your business, Thryv helps streamline daily operations, improve visibility across traditional and AI-powered search, and save time with intelligent automation. With flexible plans, guided onboarding, and dedicated support, Thryv gives small businesses everything they need to grow with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.softwareadvice.ie/software/66581/thryv","@type":"ListItem"},{"name":"Podium","position":11,"description":"Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.\n\nCore features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, recording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp.\n\nPodium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.softwareadvice.ie/software/172279/podium","@type":"ListItem"},{"name":"FieldPulse","position":12,"description":"FieldPulse is a web-based field service management solution that creates synergy between office and field teams through automation and integration, capturing customer service data for personalized communications. It streamlines operations for field service businesses and manages workflows efficiently.\n\nFieldPulse's estimates module allows for on-site proposal and invoice generation. The tool's advanced analytics and dashboards help users plan for growth by projecting revenue and managing capacity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc7db629-f83f-478c-9e4d-8f697f15e439.webp","url":"https://www.softwareadvice.ie/software/109782/fieldpulse","@type":"ListItem"},{"name":"Alchemer","position":13,"description":"Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel.\n\nBeyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring separate tools for each.\n\nAI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution.\n\nAlchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly.\n\nAlchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform.\n\nKey competitive advantages:\n\nEnterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites.\n\nFast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner.\n\nReal human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone.\n\nA unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice.\n\nFlexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26df9a35-eee1-41ff-b7c2-a809629fc110.png","url":"https://www.softwareadvice.ie/software/90244/surveygizmo","@type":"ListItem"},{"name":"Yotpo","position":14,"description":"Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.\n\nYotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.\n\nIntegrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.softwareadvice.ie/software/40815/yotpo","@type":"ListItem"},{"name":"SpotOn","position":15,"description":"SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.\n\n\nSpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.\n\n\nSpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e42e6a9-9a3c-49eb-9da9-226172f89aa1.png","url":"https://www.softwareadvice.ie/software/96536/spoton-restaurant","@type":"ListItem"},{"name":"Swell","position":16,"description":"Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. \n\nSwell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4294a40c-1b50-4d1f-be8d-296cae95fb68.png","url":"https://www.softwareadvice.ie/software/178288/swell-cx","@type":"ListItem"},{"name":"Broadly","position":17,"description":"Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. \n\n\nBroadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. \n\n\nBroadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.softwareadvice.ie/software/336003/broadly","@type":"ListItem"},{"name":"Superchat","position":18,"description":"Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.ie/software/252687/superchat","@type":"ListItem"},{"name":"GoReminders","position":19,"description":"GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedule emails and text messages to be sent to clients before the appointment, in order to reduce the number of no-shows and missed appointments.\n\n\nThe system features tools like customizable reminder texts, automatic calendar sync, recurring appointments and scheduling. The software can be operated from a desktop or any Android or iOS device. Clients can request new appointments by filling out a form online, which then adds the appointment to the calendar of the business owner. Businesses can even specify the intervals at which they want appointments to recur. For better communication between client and business owners, Go Reminders provides multilingual messages that are triggered to keep clients updated about the upcoming appointment.\n\n\nGoReminders helps ensure that clients respond to reminders and confirm the date and time of the appointment. Customers can reply with a \"C\" to \"confirm\" or reply with an \"R\", which stands for \"reschedule\". The responses are automatically updated in the system’s calendar. All appointments made on GoReminders calendar can be synchronized with Google Calendar, Outlook and iCal.","image":"https://images.g2crowd.com/uploads/product/image/bf49a40b8775dcbf2425365f304f880f/goreminders%282%29.png","url":"https://www.softwareadvice.ie/software/162679/goreminders","@type":"ListItem"},{"name":"Nicereply","position":20,"description":"Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.\n\nNicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. \n\n- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide\n- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.\n- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.\n- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.\n- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.\n- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.\n- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.\n- See your data in your CRM software and set automation based on the scores & feedback.\n- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.\n- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.\n- Recognize your best agents with leaderboards and drill-downs stats per team and agent.\n- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.\n- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.\n- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51f56d26-c891-4987-af44-2c5fd0a5087b.png","url":"https://www.softwareadvice.ie/software/75813/nicereply","@type":"ListItem"},{"name":"Brand24","position":21,"description":"Brand24 is a social listening platform that gathers and analyzes all publicly available mentions of your keywords on the Internet. They're all accessible from a single dashboard.\n\nHow Brand24 Can Positively Impact Your Business?\n\n1. Public Relations\n\nWebsites, blogs, online media, press releases, news sites, discussion boards, social media platforms, podcasts, newsletters, and video platforms are all covered by Brand24.\n\nWith Brand24, many PR professionals can monitor their brand on the web and stay on top of industry news. You'll also be able to create PR clippings, evaluate target audiences, acquire insights to improve PR strategy and measure the results of a PR campaign.\n\nBrand24 will provide you with a lot of information about your brand, how it is perceived online and where and what people say about it. \n\nIn addition to collecting mentions, Brand24 offers a plethora of analyzes to help you measure the performance of your online presence and the effectiveness of your PR activities.\n\nSome of the most important features include: \n— Presence score\n— Metrics of volume\n— Metrics of engagement\n— Metrics of reach \n— Metrics of sentiment \n— Metrics of influence\n— Custom Reports \n\n2. Competitor Analysis\n\nWith Brand24, you can keep tabs on your competitors' business and industry trends.\n\nYou'll also be able to track their customer feedback, new product launches in recent weeks/months, and any competitive analysis from other brands that may compete against you!\n\n3. Customer Insights\n\nMonitoring discussions about your brand may provide you with many valuable customer insights.\n\nFinding online opinions, suggestions, and feedback has never been more accessible, cheaper, or faster, thanks to solutions like Brand24.\n\nA significant benefit of using a media monitoring tool is real-time data tracking and analysis. There's no need to waste time on surveys or interviews.\n\n4. Sentiment Analysis\n\nThanks to sentiment analysis, you can track your brand on the Internet and determine the sentiment towards the brand.\n\nIt can be used in the various tabs of the tool's dashboard. Brand24 uses machine learning algorithms and natural language processing to analyze text data in real-time.\n\nWith Brand24, you can quickly check whether the mentions are positive, negative or neutral.\n\nPR specialists can receive real-time notifications about any harmful content that appears on the web by using such a tool. By seeing a mention of negative customer sentiment, a company can react quickly and nip the problem in the bud before it turns into a social media crisis.\n\n5. Influencer Marketing\n\nBrand24 will allow you to find the most prominent influencers within your niche. You can collaborate with people who already love your brand! \n\nBrand24 provides data, such as sentiment analysis, influencer score, and the number of followers (for social media posts). This is exactly what you need to follow online influencers if you want to start an influencer campaign.\n\n6. Customer Service\n\nBrand24 gives brands instant access to their mentions in real-time on all social media platforms, including statements from influencers and individual comments. It allows brands to engage immediately and respond to positive and negative comments.\n\nOur tool helps brands identify and interact with customers dissatisfied with their services or products. This allows brands to deal with dissatisfied customers more efficiently and effectively.\n\nOur Slack integration can help keep track of all the highlights on the Slack channel while collaborating with your teammates.\n\nAs you can see, Brand24 delivers business intelligence that positively impacts many areas of your business. It’s a powerful source of knowledge helping you make more informed business decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bc7ff91c-dafb-461f-a86b-996d14b1fa87.png","url":"https://www.softwareadvice.ie/software/24347/brand24","@type":"ListItem"},{"name":"XM for Customer Experience","position":22,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.ie/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"SOCi","position":23,"description":"SOCi is a cloud-based local marketing platform built for multi-location enterprises, franchise brands, and national chains. It helps businesses manage their online presence, social media, and reputation across hundreds or thousands of locations from a single dashboard. Core features include localized social media publishing, review monitoring and response, local listings management, and performance analytics. The listings management tool keeps business information accurate and consistent across directories, while the review monitoring feature helps teams track and respond to customer feedback at scale. Social media tools allow corporate teams to create content that individual locations can customize and publish. Analytics give marketing teams visibility into how each location is performing. SOCi is deployed in the cloud, making it accessible from any internet-connected device without on-premises installation. It is best suited for mid-size to large businesses operating across multiple locations or regions. Support is available through a knowledge base, email, and phone, with live chat options also provided to help users get assistance when needed.","image":"https://images.g2crowd.com/uploads/product/image/d69dc48d622b22a835448d79c4f1d0ec/soci.png","url":"https://www.softwareadvice.ie/software/87719/soci","@type":"ListItem"},{"name":"Influitive","position":24,"description":"Influitive is an engagement and advocacy software that helps organizations manage a group of \"on-demand\" advocates.\n\n\nInfluitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, exclusivity, recognition and rewards, building a community and experience, referral engine, track and measure, integration and campaign management.\n\n\nInfluitive provides customized challenges to advocates on their preferences, demography and past behavior. These challenges educate advocates, collect feedback, share NPS surveys and give them a mission to complete. Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network.\n\n\nIn addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius.\n\n\nInfluitive is available as an iOS and Android application.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32d31776-808d-42aa-bca8-5ca58df4ee1a.png","url":"https://www.softwareadvice.ie/software/124792/advocatehub","@type":"ListItem"},{"name":"Grade.us","position":25,"description":"Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.\n\nUsers can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.\n\nReview reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.\n\nGrade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d0ad33d-077f-421f-9862-8bc4419f6fab.png","url":"https://www.softwareadvice.ie/software/136912/grade-us","@type":"ListItem"}],"numberOfItems":25}
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