---
description: Discover the best Issue Tracking Software in Ireland. Compare top Issue Tracking Software tools with customer reviews, pricing and free demos.
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title: Best Issue Tracking Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)

# Issue Tracking Software

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## Products

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
2. [SpiraTest](https://www.softwareadvice.ie/software/194296/spiratest) — 4.0/5 (104 reviews) — SpiraTest is a cloud-based software that helps users streamline software developmetn and testing operations. Business...
3. [Kualitee](https://www.softwareadvice.ie/software/445958/kualitee) — 4.3/5 (20 reviews) — Kualitee is a test management solution that helps businesses streamline the entire testing lifecycle. It offers reusa...
4. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (770 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
5. [BugHerd](https://www.softwareadvice.ie/software/23703/bugherd) — 4.7/5 (65 reviews) — It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. There's no need f...
6. [AuditFindings.com](https://www.softwareadvice.ie/software/76830/auditfindings) — 4.9/5 (7 reviews) — AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provide...
7. [Jira](https://www.softwareadvice.ie/software/4315/jira) — 4.4/5 (15367 reviews) — Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from st...
8. [GitHub](https://www.softwareadvice.ie/software/397820/github) — 4.8/5 (6170 reviews) — GitHub is a project management and code sharing platform that allows users to share their codes with others and creat...
9. [ClickUp](https://www.softwareadvice.ie/software/123064/clickup) — 4.6/5 (4583 reviews) — ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams ...
10. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
11. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2988 reviews) — Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and S...
12. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
13. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
14. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
15. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
16. [Zoho Projects](https://www.softwareadvice.ie/software/392421/zoho-projects) — 4.5/5 (861 reviews) — Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, a...
17. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
18. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
19. [Spiceworks Cloud Help Desk](https://www.softwareadvice.ie/software/365499/spiceworks-network-management-software) — 4.4/5 (584 reviews) — Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administ...
20. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
21. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
22. [Salesforce Platform](https://www.softwareadvice.ie/software/319631/salesforce-platform) — 4.4/5 (395 reviews) — Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and ...
23. [Shortcut](https://www.softwareadvice.ie/software/164467/clubhouse) — 4.6/5 (363 reviews) — Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamli...
24. [Quickbase](https://www.softwareadvice.ie/software/100934/quick-base) — 4.4/5 (329 reviews) — Quickbase is a work management and application platform designed to help organizations centralize and manage complex ...
25. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) — Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available...

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## Related Categories

- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software)
- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)

## Links

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4318/issue-tracking/software> |
| en | <https://www.softwareadvice.com/issue-tracking/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4318/issue-tracking/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4318/issue-tracking/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software> |
| fr | <https://www.softwareadvice.fr/directory/4318/issue-tracking/software> |

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With personalized dashboards for testers, developers, and managers, the platform lets team members gain visibility and access to relevant information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fee1418d-7192-4d6d-8ed1-328eaa50cb87.png","url":"https://www.softwareadvice.ie/software/445958/kualitee","@type":"ListItem"},{"name":"JIRA Service Management","position":4,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.ie/software/116349/jira-service-management","@type":"ListItem"},{"name":"BugHerd","position":5,"description":"It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. \n\nThere's no need for clients to set up an account or login. They're just sent a link and they can start providing feedback immediately. The simply point, click and pin their feedback to the exact spot on a web page where the issue occurs.  They can provide feedback via simple comments, annotated screenshots, video recording and they can even attach a document in order to provide more detailed information.\n\nBugHerd automatically grabs a screenshot, as well as user technical details so there's no need for any back and forth chasing down the extra information\n\nEvery piece of feedback is automatically turned into a task for your team to track and action. \n \nIf you're already using a project management tool, you can integrate BugHerd into your existing workflow, and send tasks there with one click. \n\nBugHerd integrates with Asana, ClickUp, Trello, monday.com, Jira, Slack, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. \n\nTry BugHerd free today with a 7-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16033ec3-7541-4660-b839-c35fc4eed0cb.png","url":"https://www.softwareadvice.ie/software/23703/bugherd","@type":"ListItem"},{"name":"AuditFindings.com","position":6,"description":"AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provides easy access to key information. Various widgets on it help users to view audit related information. Some of these widgets include: Issue by Audit, Issues Assigned to Me, RecentlyModified, Issue Aging/Past Due and Issues I Follow.\n\n\nAuditFindings.com features issue tagging that allows auditors to flag specific issues for customized reporting. The platform provides a social commenting option which allows multiple users to discuss and share resolution ideas. To minimize the time in informing auditors about outstanding audit items or uncorrected items, AuditFindings.com has an automatic notification function which notifies auditors on a regular basis. AuditFindings.com makes it easy to import and export files in Microsoft Excel or PDF format. One of the many convenient functions includes web-based access that provides information to an entire team through a web-link, without any requirement of installing and maintaining a software. The software makes it easy to share and upload documents like audit reports in supported formats.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bb3a66c-26b7-4a0c-b81f-aa01e8e10ef5.png","url":"https://www.softwareadvice.ie/software/76830/auditfindings","@type":"ListItem"},{"name":"Jira","position":7,"description":"Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease.\nUsers can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work.\nJira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.\nA mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1b492c5-8a97-4b86-a422-d317b2480afa.png","url":"https://www.softwareadvice.ie/software/4315/jira","@type":"ListItem"},{"name":"GitHub","position":8,"description":"GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments including personal, open-source and business codes. It is available both on-premise and via cloud-based deployment.\n\n\nUsers can save all versions of their code and collaborate with other users by inviting them or tagging them with @mentions. Developers can join communities wherein they can follow open-source projects, leverage already-created codes for experiments, make suggestions and contribute to a project. All the contributions in open-source projects are recorded in developers’ profiles.\n\n\nBusinesses of all sizes use GitHub as an integrated tool for code development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0cfa614-0cde-454f-b5f0-aed4c83f6a76.png","url":"https://www.softwareadvice.ie/software/397820/github","@type":"ListItem"},{"name":"ClickUp","position":9,"description":"ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams and industries, including marketing, product development, engineering, IT, HR, and leadership, by helping organizations streamline workflows and reduce reliance on multiple applications.\n\nThe platform includes features such as tasks, sprints, Gantt charts, and kanban boards for project management. It incorporates AI-based tools, including ClickUp Brain and AI super agents, which assist with task delegation, event updates, and document creation. Collaboration tools include built-in docs, wikis, whiteboards, chat functionality, and time tracking.\n\nClickUp offers security measures such as SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance. It provides customization options through custom fields, statuses, and templates to align with specific workflows. The platform is compatible with iOS, Android, Mac, Windows, and Chrome, allowing teams to maintain productivity across devices and operating systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60da54ff-60b7-4bec-9ece-19887f60a886.png","url":"https://www.softwareadvice.ie/software/123064/clickup","@type":"ListItem"},{"name":"Freshdesk","position":10,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"Wrike","position":11,"description":"Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. It allows for structuring via folders, projects, and tasks as well as auto-assignment based on task statuses. \n\nWrike for Marketers is a separate product with tailored templates, proofing tools and an Adobe extension. Wrike integrates with a variety of tools including Salesforce, Dropbox, Slack, and Adobe Creative Cloud and offers an open API. Wrike is suitable for marketing, operations, creative, and large to midsize IT teams.\n\nThe solution is priced per-user and is on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b4158bfc-a55c-4d3a-baf8-b0316f604753.png","url":"https://www.softwareadvice.ie/software/3777/wrike-pm","@type":"ListItem"},{"name":"Zoho Desk","position":12,"description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":13,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":14,"description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.ie/software/83835/engagebay","@type":"ListItem"},{"name":"Zoho Projects","position":16,"description":"Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, allocating tasks, recording time logs, relaying project updates, effective team collaboration, gathering analytical insights via reports and monitoring bugs are some of the salient benefits that one can derive from this dynamic project management solution.\n\nBespoke features like industry-specific project templates that act as a launchpad for your projects, the List View that makes navigation convenient, Blueprints and Workflow Rules that assist in automating routine tasks, Gantt chart that visually represents your work items, and Reports that throw analytical insights, make Zoho Projects a robust project management solution for team members that are dispersed or sitting in one room.\n\nThird-party and in-house applications are tightly integrated with Zoho Projects, making it a flexible project management platform, befriending all of your favorite apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90500a0b-eb4b-4bd0-a547-9b65bcc63bf5.png","url":"https://www.softwareadvice.ie/software/392421/zoho-projects","@type":"ListItem"},{"name":"TeamSupport","position":17,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.ie/software/2808/teamsupport","@type":"ListItem"},{"name":"Freshservice","position":18,"description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":19,"description":"Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.\n\n\nThe self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.\n\n\nSpiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.softwareadvice.ie/software/365499/spiceworks-network-management-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":20,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.ie/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":21,"description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.softwareadvice.ie/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Salesforce Platform","position":22,"description":"Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.\n\n\nUsers can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. \n\n\nSalesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.\n\n\nUsers can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db76f63d-1634-4a52-97fa-4342a6a36ae9.png","url":"https://www.softwareadvice.ie/software/319631/salesforce-platform","@type":"ListItem"},{"name":"Shortcut","position":23,"description":"Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communication between team members. It enables users to create Stories that comprise of features, bugs or chores, and add attachments or descriptions in tasks.\n\nKey features of Shortcut include customizable templates, collaboration, reporting, labeling, an activity feed and feedback management. Managers can use Kanban boards to view live updates on tasks and add new stories on the board using a drag-and-drop interface. \n\nShortcut has seamless integrations with various third-party applications such as Figma, Slack, GitHub, Bitbucket Cloud, Marker.io, Clockify and more. Pricing is available on monthly and annual subscriptions and support is extended via documentation, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64ba40c7-c88d-4447-9112-4f637c688bc8.png","url":"https://www.softwareadvice.ie/software/164467/clubhouse","@type":"ListItem"},{"name":"Quickbase","position":24,"description":"Quickbase is a work management and application platform designed to help organizations centralize and manage complex projects and processes. It is used across industries such as construction, manufacturing, government, and solar to coordinate workflows and stakeholders. The platform addresses challenges in project management, resource allocation, field service coordination, compliance tracking, and workflow automation.\n\nIt features a low-code development environment that allows users to create custom applications without requiring traditional coding skills. Quickbase includes automation tools to reduce manual tasks, mobile applications for field and remote work, and administrative controls for governance and security. It also provides analytics tools for data visualization and extensions for additional functionality. An artificial intelligence assistant, Quincy, is available to answer system-related questions.\n\nThe platform’s architecture supports various use cases, enabling organizations to manage projects, optimize resources, automate workflows, and coordinate field operations. It includes pre-built applications for tasks such as contract management, compliance management, and hazard identification. Quickbase offers real-time visibility into operations, helping teams track progress, manage budgets and equipment, and maintain communication between office and field personnel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d0157b8b-f072-4509-bd88-9963aa9b3fdf.jpeg","url":"https://www.softwareadvice.ie/software/100934/quick-base","@type":"ListItem"},{"name":"Milvus","position":25,"description":"Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.softwareadvice.ie/software/246233/milvus","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4318/issue-tracking/software#itemlist","numberOfItems":25}
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