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description: Page 5 - Discover the best Issue Tracking Software in Ireland. Compare top Issue Tracking Software tools with customer reviews, pricing and free demos.
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title: Page 5 - Best Issue Tracking Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Issue Tracking Software

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## Products

1. [Simplify360](https://www.softwareadvice.ie/software/344684/simplify360) — 4.4/5 (15 reviews) — Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all...
2. [Iteration X](https://www.softwareadvice.ie/software/438248/iteration-x) — 4.7/5 (15 reviews) — Iteration X is an AI-based project management and issue tracking application that aims to enhance team productivity a...
3. [EV Service Manager](https://www.softwareadvice.ie/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
4. [C2](https://www.softwareadvice.ie/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
5. [ProProfs Help Desk](https://www.softwareadvice.ie/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
6. [PractiTest](https://www.softwareadvice.ie/software/79740/practitest) — 4.9/5 (14 reviews) — PractiTest is a cloud-based test management solution that helps businesses maintain quality assurance and reduce prod...
7. [Capacity](https://www.softwareadvice.ie/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
8. [PICC Software](https://www.softwareadvice.ie/software/201883/picc-software) — 4.9/5 (14 reviews) — PICC Software is a turnkey augmented intelligence solution which makes individual, collective and artificial intellig...
9. [flowdit](https://www.softwareadvice.ie/software/442172/flowdit) — 5.0/5 (14 reviews) — flowdit is an inspection software that helps businesses with quality management, maintenance, commissioning, regulato...
10. [Rely](https://www.softwareadvice.ie/software/399744/rely) — 4.8/5 (13 reviews) — Rely helps businesses capture, manage and report on workplace issues, guiding the team through a fair and compliant p...
11. [Wowdesk](https://www.softwareadvice.ie/software/75405/wowdesk) — 4.7/5 (11 reviews) — WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channe...
12. [Trac](https://www.softwareadvice.ie/software/47537/trac) — 4.1/5 (10 reviews) — Trac is an open-source, cloud-based, project management and bug tracking solution written in the Python programming l...
13. [Alcea IssueTrack](https://www.softwareadvice.ie/software/135181/alcea-issuetrack) — 4.2/5 (10 reviews) — Alcea IssueTrack is an issue management solution that helps organizations view, monitor, manage and report issues acr...
14. [Intelocate](https://www.softwareadvice.ie/software/145540/intelocate) — 4.9/5 (10 reviews) — Intelocate is a comprehensive operations platform designed for multi-location organizations, featuring task managemen...
15. [Taqtics](https://www.softwareadvice.ie/software/380779/taqtics) — 4.6/5 (10 reviews) — Taqtics is a digital workplace software that helps businesses streamline daily operations such as task management, fi...
16. [VisionFlow](https://www.softwareadvice.ie/software/158632/visionflow) — 4.3/5 (9 reviews) — VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help d...
17. [Squadcast](https://www.softwareadvice.ie/software/147019/squadcast) — 4.6/5 (9 reviews) — Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliab...
18. [iWorQ](https://www.softwareadvice.ie/software/360246/iworq) — 4.1/5 (9 reviews) — iWorQ is a cloud-based application for tracking employees, equipment, projects, and activities for public works and c...
19. [Mission Control](https://www.softwareadvice.ie/software/267921/mission-control) — 4.8/5 (9 reviews) — Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one plac...
20. [ServiceWise](https://www.softwareadvice.ie/software/30481/servicewise) — 4.6/5 (8 reviews) — ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes...
21. [Tesseron](https://www.softwareadvice.ie/software/352124/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundens...
22. [WorkHub Tasks](https://www.softwareadvice.ie/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
23. [IncidentMonitor](https://www.softwareadvice.ie/software/27724/incidentmonitor) — 4.1/5 (7 reviews) — IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other busines...
24. [ServiceNow HR Service Delivery](https://www.softwareadvice.ie/software/300536/servicenow-hr-service-management) — 4.4/5 (7 reviews) — ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they ...
25. [ServicePRO](https://www.softwareadvice.ie/software/373753/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software)
- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software)
- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)

## Links

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The software also helps businesses with Social Listening, Review Management & ORM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6844be8-ed70-4fb1-b9f9-5208565c6939.png","url":"https://www.softwareadvice.ie/software/344684/simplify360","@type":"ListItem"},{"name":"Iteration X","position":2,"description":"Iteration X is an AI-based project management and issue tracking application that aims to enhance team productivity and expedite product development processes. By leveraging the power of AI, it assists teams in creating and resolving various tasks, ranging from design to development and product management. With AI technology, Iteration X is embedded directly into team workflows, projects, and tasks, helping teams achieve goals and deliver products in a shorter timeframe.\n\nThe features of Iteration X include the ability to read and create documents, retain data from past conversations, perform multiple web searches simultaneously, execute Python code, answer questions through follow-up conversations, analyze images, and assign issues to team members. It also enables users to create labels, update priorities, statuses, and due dates, as well as write and update detailed issue descriptions based on best practices and templates. Additionally, Iteration X offers a Quick Capture Browser extension that facilitates one-click issue creation by allowing users to capture screenshots, record videos, and attach information to issues. It ensures integration with project management applications such as Linear and Jira and provides a browser UI for bug capture and issue resolution. Iteration X prioritizes data security, aligning with GDPR compliance and holding certifications including ISO27001/27701 and SOC II Type 2.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94efd4a7-bab3-45b9-9260-9d32c33d82ad.jpeg","url":"https://www.softwareadvice.ie/software/438248/iteration-x","@type":"ListItem"},{"name":"EV Service Manager","position":3,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.ie/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":4,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.ie/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":5,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.ie/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"PractiTest","position":6,"description":"PractiTest is a cloud-based test management solution that helps businesses maintain quality assurance and reduce product defects. Key features include activity tracking, custom dashboard, projections, traceability and applications management.\n\n\nDesigned for businesses of all sizes, PractiTest comes with automation tools, which enable users to create, organize and manage manual tests with continuous integration (CI) processes. Its reporting module allows enterprises to generate automated reports and share them with external stakeholders. Additionally, the product’s bug tracking solution help users receive notifications when issues in products are detected.\n\n\nPractiTest’s Exploratory Testing module allows businesses to keep track of testing trends and document bug annotations. The product integrates with various third-party applications such as Pivotal Tracker, JIRA, Jenkins and more. It is available on a monthly subscription and support is extended via documentation, phone, email and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2217cf14-5208-407a-96fc-76dc057be2d8.png","url":"https://www.softwareadvice.ie/software/79740/practitest","@type":"ListItem"},{"name":"Capacity","position":7,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.ie/software/183274/capacity","@type":"ListItem"},{"name":"PICC Software","position":8,"description":"PICC Software is a turnkey augmented intelligence solution which makes individual, collective and artificial intelligence work in symbiosis to unlock value creation at all levels of your organization.\n\nWith PICC Software, your people :\nget an easy access to all your company’s knowledge\nare guided in complex problem analysis\nare supported in their decision-making process\nPICC Software gathers all the functionalities of knowledge management softwares, corporate social networks, online collaboration tools, and BPMS completed with IoT device management and deep learning for predictive maintenance, quality improvement, idea management, skill management and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0d5a025-6ca9-4ed9-9ecb-37ddd7faa7a2.png","url":"https://www.softwareadvice.ie/software/201883/picc-software","@type":"ListItem"},{"name":"flowdit","position":9,"description":"flowdit is an inspection software that helps businesses with quality management, maintenance, commissioning, regulatory compliance, and resource allocation. The platform enables teams to automate and track quality processes and receive updates on the latest compliance requirements. Administrators can also keep track of quality and compliance in manufacturing processes, manage stringent healthcare regulations, and ensure quality standards are met in construction projects.\n\nflowdit allows managers to automate quality checks and tracking, ensuring products and services consistently meet industry standards. Administrators can utilize real-time analytics and reporting features to monitor ongoing enhancements in quality processes. Its real-time data insights assist managers in making strategic resource allocation decisions. The software lets stakeholders streamline maintenance processes with digital checklists. The solution allows operators to:\n\n- Turn data into actionable intelligence for strategic decision-making.\n- Monitor and evaluate operational efficiency and quality metrics.\n- Manage operations and access data in real-time with a mobile-responsive design.\n- Employ data encryption and secure protocols to protect sensitive information.\n- Adhere to GDPR and other global data protection standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e3b705e-c8e6-4c8c-b13a-d9132bd65dc8.webp","url":"https://www.softwareadvice.ie/software/442172/flowdit","@type":"ListItem"},{"name":"Rely","position":10,"description":"Rely helps businesses capture, manage and report on workplace issues, guiding the team through a fair and compliant process, eliminating the guesswork and saving time. By using powerful analytics and data collection, Rely pinpoints trends and hotspots, giving valuable insights into the organization's dynamics and enabling teams to address underlying issues effectively.\n\nRely also lets administrators learn from past incidents and near misses. Leaders can share these valuable insights with the team, fostering a culture of continuous improvement. \n\nRely provides a safe platform for employees to report concerns, promoting open communication and trust. The system guides teams through the process, ensuring that they follow the organization's policies every step of the way. With certified guides, tasks, and integrations, you can conduct thorough investigations with confidence, ensuring fairness and consistency throughout.\n\nBy staying compliant with policies, Rely helps supervisors manage risks and protect the organization from legal and reputational pitfalls. Rely brings data, processes, policies, reports, and more into a centralized interface, making it easy to access and collaborate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2358599-c23b-4cc3-a3d8-620c62edb8f2.png","url":"https://www.softwareadvice.ie/software/399744/rely","@type":"ListItem"},{"name":"Wowdesk","position":11,"description":"WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries.\n\n\nKey features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements.\n\n\nWowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/511a8aa9-1c97-43f0-a4c3-35f54e5b2676.png","url":"https://www.softwareadvice.ie/software/75405/wowdesk","@type":"ListItem"},{"name":"Trac","position":12,"description":"Trac is an open-source, cloud-based, project management and bug tracking solution written in the Python programming language. Trac provides a simple interface to Subversion and Git, a host of reporting tools and an integrated Wiki.\n\n\nTrac allows users to track the progress of resolving bugs, issues and features requests with ticket numbers. These ticket numbers can be searched and filter by severity, project component, owner and version.\n\n\nTrac provides additional features through plugins such as anti-spam, code documentation, file management, project time management, user feedback and discussions. It supports a number of databases, such as SQLite, MySQL, PostgreSQL and MS-SQL.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0811c74f-9930-4516-ad2f-87e619be4b57.png","url":"https://www.softwareadvice.ie/software/47537/trac","@type":"ListItem"},{"name":"Alcea IssueTrack","position":13,"description":"Alcea IssueTrack is an issue management solution that helps organizations view, monitor, manage and report issues across workflows, departments and processes. The platform includes search functionality, which enables administrators to view and find tickets by agent name, ticket ID, subject, or date on a unified portal.\n\nAlcea IssueTrack allows enterprises to handle prioritization and status of incidents, track available resources and evaluate employees' productivity. Users can append supporting files to tickets and share them with members across teams for reference. Additionally, supervisors can view tickets by dates or months, create custom access rules, define role-based permissions, and send notifications about the status of incidents to submitters and assigners via emails.\n\nAlcea IssueTrack enables managers to generate reports to monitor metrics related to projects, resolutions and issues in real-time. It is available on monthly subscriptions and support is extended via email, FAQs, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6310f8f9-6eca-4873-b18b-0fb4182aaac1.png","url":"https://www.softwareadvice.ie/software/135181/alcea-issuetrack","@type":"ListItem"},{"name":"Intelocate","position":14,"description":"Intelocate is a comprehensive operations platform designed for multi-location organizations, featuring task management, issue resolution, communication, and in-depth reporting in an intuitive dashboard.\n\nBy consolidating various tools and promoting collaboration across all levels of the organization, Intelocate streamlines operations. It can be customized to any organizational structure, automating task and issue routing while giving full control over user access.\n\nManagers can easily create detailed reports for different regions using the dashboard's extensive filters, saving time and ensuring data accuracy. The platform's API allows integration with third-party systems, establishing a single source of truth.\n\nIntelocate provides a centralized communication hub for discussing tasks, issues, assets, or locations, with separate threads for each item. Confidential channels are available for sensitive discussions, limiting access to relevant participants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a6b270d-a350-4560-bc9c-22ade0490c00.png","url":"https://www.softwareadvice.ie/software/145540/intelocate","@type":"ListItem"},{"name":"Taqtics","position":15,"description":"Taqtics is a digital workplace software that helps businesses streamline daily operations such as task management, file sharing, announcements, and more. It includes an issue ticketing system to log and track support tickets. It offers task and process management capabilities to create, assign and manage tasks and workflows. \n\nTaqtics includes an attendance management module to log employee hours and time off. It provides a virtual machine execution environment to run automation scripts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dbbbf1e0-7ba1-4b70-b099-b4daec1d6faf.png","url":"https://www.softwareadvice.ie/software/380779/taqtics","@type":"ListItem"},{"name":"VisionFlow","position":16,"description":"VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help desks, asset lifecycles, customer relationships, inventory, contracts and workflows. VisionFlow can be deployed on-premise or in the cloud.\n\n\nVisionFlow’s issue and case tracking features allow businesses to manage processes by tracking, recording and then communicating issues to the relevant team or individuals within an organization. Businesses can also track ideas or suggestions internally for creating a knowledge base of innovative ideas and best practices to be shared across the organization.\n\n\nVisionFlow generates unique ticket numbers for every customer service and technical support request received in order to help track the status at different stages.\n\n\nVisionFlow offers a scalable pricing model in which users pay per module selected within the suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/498dced3-8d65-476a-b3c3-2be7a6908467.png","url":"https://www.softwareadvice.ie/software/158632/visionflow","@type":"ListItem"},{"name":"Squadcast","position":17,"description":"Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.\nOur goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response the SRE way.\nOver the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.\nThrough our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.\nOur mission is to democratize SRE and become the central Reliability Workflow Platform for organizations of all sizes - be it a hyper-growth startup or a large-scale enterprise.\n\nBenefits:\n\n4x faster Time to Recovery : Reduce noise using deduplication. Make incidents context-rich with event tagging. Decrease response times with clear diagnosis of impacted services and automated actions.\n\nFewer SLO Breaches : Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively.\n\nImproved Pace of Engineering Delivery : Ship without worries of breaking the system. Track Error Budgets and accelerate your speed of innovation without compromising on availability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abde26f8-59f8-4e0b-9ccd-1357a4a3ef16.png","url":"https://www.softwareadvice.ie/software/147019/squadcast","@type":"ListItem"},{"name":"iWorQ","position":18,"description":"iWorQ is a cloud-based application for tracking employees, equipment, projects, and activities for public works and community development. It assists with work, asset, stormwater and fleet management, code enforcement and more. \n\nIt also includes permit and license management, planning and zoning, rental property management, fire inspections, and more features. iWorQ's mobile capabilities allow staff to access real-time data from the field using tablets or smartphones.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac8a803d-0d1c-4959-9370-b1020cbe4381.png","url":"https://www.softwareadvice.ie/software/360246/iworq","@type":"ListItem"},{"name":"Mission Control","position":19,"description":"Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and Gantt charts, organize work your way. \nWe're natively integrated with Salesforce and are the go-to solution for thousands of businesses globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a31dc1cf-d35b-45ae-a0dd-6fff75750c29.png","url":"https://www.softwareadvice.ie/software/267921/mission-control","@type":"ListItem"},{"name":"ServiceWise","position":20,"description":"ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.\n\n\nServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.\n\n\nThe solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management.\n\n\nServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.\n\n\nServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports..\n\n\nServiceWise is available on a monthly subscription basis.\n\n\nSupport is available via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.softwareadvice.ie/software/30481/servicewise","@type":"ListItem"},{"name":"Tesseron","position":21,"description":"Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebe1a4c9-63e9-45d2-a2c5-92c67eb23e6e.png","url":"https://www.softwareadvice.ie/software/352124/tesseron-asm","@type":"ListItem"},{"name":"WorkHub Tasks","position":22,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.ie/software/356972/workhub-tasks","@type":"ListItem"},{"name":"IncidentMonitor","position":23,"description":"IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.\n\n\nThe service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.\n\n\nKey features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners.\n\n\nIncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.softwareadvice.ie/software/27724/incidentmonitor","@type":"ListItem"},{"name":"ServiceNow HR Service Delivery","position":24,"description":"ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work. \n\nServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences.\n\nManager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey. \n\nServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere.\n\nJourney designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘\n\nListening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience. \n\nLearning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time. \n\nServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time. \n\nHR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.\n\nHR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace. \n\nEmployee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/904ae3b1-dc55-4b99-9958-051310e14ce9.jpeg","url":"https://www.softwareadvice.ie/software/300536/servicenow-hr-service-management","@type":"ListItem"},{"name":"ServicePRO","position":25,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.  \n\nFrom support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.ie/software/373753/servicepro","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4318/issue-tracking/software?page=5#itemlist","numberOfItems":25}
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