---
description: Discover the best Cloud Communication Platforms in Ireland. Compare top Cloud Communication Platforms tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Cloud Communication Platforms in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)

# Cloud Communication Platforms

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## Products

1. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (468 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
2. [CommPeak Dialer](https://www.softwareadvice.ie/software/432430/commpeak-dialer) (0 reviews) — CommPeak Dialer: Better Reach and Performance through Predictive Dialing CommPeak Dialer gives contact centers the co...
3. [Qiscus](https://www.softwareadvice.ie/software/345457/qiscus) — 4.4/5 (7 reviews) — Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omni...
4. [Google Workspace](https://www.softwareadvice.ie/software/344998/google-workspace) — 4.7/5 (17727 reviews) — Google Meet: secure video meetings for your business. Keep your team connected with enterprise-grade video conferenci...
5. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14687 reviews) — Zoom Workplace is a cloud-based collaboration platform that serves small teams, mid-market organizations, and large e...
6. [Webex Suite](https://www.softwareadvice.ie/software/430596/webex) — 4.4/5 (7416 reviews) — Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industr...
7. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (3042 reviews) — Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in ...
8. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
9. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
10. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
11. [GoTo Connect](https://www.softwareadvice.ie/software/2766/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class ph...
12. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (512 reviews) — Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized co...
13. [Aircall](https://www.softwareadvice.ie/software/77031/aircall) — 4.2/5 (466 reviews) — Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps a...
14. [Zenvia Customer Cloud](https://www.softwareadvice.ie/software/390410/zenvia-conversion) — 4.1/5 (359 reviews) — Zenvia Customer Cloud is a cloud-based customer communication platform that helps small, medium, and large businesses...
15. [Textedly](https://www.softwareadvice.ie/software/156367/textedly) — 4.5/5 (352 reviews) — Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text ...
16. [Kixie PowerCall & SMS](https://www.softwareadvice.ie/software/28441/kixie-powercall) — 4.6/5 (295 reviews) — Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business devel...
17. [MiVoice Business](https://www.softwareadvice.ie/software/25391/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience ...
18. [CloudTalk](https://www.softwareadvice.ie/software/71871/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
19. [Ooma Office](https://www.softwareadvice.ie/software/143509/ooma-office) — 4.4/5 (248 reviews) — Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a ful...
20. [Zoom Phone](https://www.softwareadvice.ie/software/123022/zoom-phone) — 4.5/5 (246 reviews) — Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors co...
21. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (225 reviews) — JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging...
22. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
23. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (207 reviews) — Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, a...
24. [Telnyx Suite](https://www.softwareadvice.ie/software/66273/telnyx-suite) — 4.7/5 (196 reviews) — Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS,...
25. [Dotdigital](https://www.softwareadvice.ie/software/21850/dotmailer) — 4.3/5 (188 reviews) — Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams cre...

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## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)
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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4386/cloud-communication/software> |
| en | <https://www.softwareadvice.com/cloud-communication/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4386/cloud-communication/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4386/cloud-communication/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software> |
| fr | <https://www.softwareadvice.fr/directory/4386/cloud-communication/software> |

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Manage multiple campaigns at once with full control over pacing, routing, and lead priorities.\n\n* Reach Customers Beyond Voice -  Not all leads pick up phone calls. Connect with leads  through integrated SMS, WhatsApp, or Telegram messaging. An omnichannel inbox lets agents continue conversations from different channels from within the dialer, improving response rates and engagement outcomes.\n\n* AI-Driven Call Analysis and Insights -  AI records, transcribes, and summarizes calls, surfacing key takeaways, sentiment trends, and ranked call insights. This intelligence helps managers review conversations faster, spot issues, identify priority calls, and strengthen coaching.\n\n* CRM & API Connectivity - Integrate with your CRM to upload and manage leads, place calls with Click-to-Call, and sync updates automatically through two-way synchronization. Use the API to create integrations that connect directly with your existing systems.\n\nIdeal for:\n- Increasing live connections in contact centers\n- Improving sales and support performance and outreach\n- Managing multiple campaigns or brands\n- Achieving real-time visibility and performance control\n- Integrating messaging into the calling process\n\nKey Features\n* AI-Powered Predictive Dialing – Places multiple calls simultaneously and connects answered calls directly to available agents.\n* Dynamic Ratio Calling – Dynamically regulates dialing pacing to match answer rates and agent availability.\n* Skill-Based Routing – Matches leads with the most qualified agents by language, expertise, or campaign type.\n* High-Intent Lead Indicators – Identifies leads with stronger intent to connect or convert\n* Local Caller ID – Displays local numbers to increase pickup rates.\n* Automatic Number Correction – Detects and fixes formatting errors to ensure proper dialing.\n* Call Availability Detection – Filters out busy or unavailable numbers, connecting agents only to live opportunities.\n* Voicemail Detection – Skips calls that reach voicemail to maximize active calling talk time.\n* Listen, Whisper, and Barge – Monitor, coach, or assist agents during live calls\n* Real-Time Dashboards and Critical Alerts – Track metrics, monitor quality, and receive alerts about critical real-time changes.\n* Reports and Analytics – Access detailed data on call trends, agent performance, and lead flow for better decision-making.\n* Multi-Campaign and Remote Team Management – Manage multiple campaigns or distributed teams from one system.\n* Omnichannel Messaging – Delivers SMS, WhatsApp, and Telegram capabilities within CommPeak Dialer.\n* CRM & API connectivity -  Enables direct connection between the dialer, CRM platforms, and other integrated systems","image":"https://images.g2crowd.com/uploads/vendor/image/111769/0764c970275ce8128b7a42273770fa8b.png","url":"https://www.softwareadvice.ie/software/432430/commpeak-dialer","@type":"ListItem"},{"name":"Qiscus","position":3,"description":"Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omnichannel CRM and customer engagement operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca0dc557-9adc-46a1-b934-fdfe6c6d9b0e.png","url":"https://www.softwareadvice.ie/software/345457/qiscus","@type":"ListItem"},{"name":"Google Workspace","position":4,"description":"Google Meet: secure video meetings for your business. Keep your team connected with enterprise-grade video conferencing built on Google’s robust and secure global infrastructure. Meet is included with Google Workspace and Google Workspace for Education. Take advantage of the same secure-by-design infrastructure, built-in protection and global network that Google uses to secure your information and safeguard your privacy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5179d6b3-aa3f-403b-8cb4-718850815472.png","url":"https://www.softwareadvice.ie/software/344998/google-workspace","@type":"ListItem"},{"name":"Zoom Workplace","position":5,"description":"Zoom Workplace is a cloud-based collaboration platform that serves small teams, mid-market organizations, and large enterprises across industries such as education, healthcare, finance, and technology. Zoom Workplace brings together video meetings, team chat, phone calls, whiteboarding, and file sharing in one place, reducing the need to switch between multiple tools. Core features include HD video conferencing, breakout rooms, meeting recording, real-time messaging, and calendar integration. Businesses can schedule and host meetings, collaborate on documents, and manage internal communications from a single dashboard. Support is available via live chat, email, phone, and an online knowledge base with guides and tutorials.","image":"https://images.g2crowd.com/uploads/product/image/528f622c63c3c11dc3f068e3abe26a0c/zoom-workplace.png","url":"https://www.softwareadvice.ie/software/101384/zoom","@type":"ListItem"},{"name":"Webex Suite","position":6,"description":"Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industries such as education, healthcare, finance, and retail. The software is deployed cloud-based, so teams can access it from any device with an internet connection. Webex Suite brings together video meetings, messaging, calling, webinars, and file sharing in a single platform. Teams can host HD video conferences, send direct or group messages, and share files without switching between apps. The built-in whiteboard and polling tools support interactive meetings, while scheduling integrations help coordinate across time zones. IT administrators can manage users and security settings through a centralized dashboard. Support is available via phone, live chat, email, and an online knowledge base with guides and troubleshooting articles.","image":"https://images.g2crowd.com/uploads/product/image/ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png","url":"https://www.softwareadvice.ie/software/430596/webex","@type":"ListItem"},{"name":"Wrike","position":7,"description":"Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting. Powered by the Wrike Work Intelligence® Graph, AI acts reliably inside the same roles, permissions, and access controls as your people, making AI-driven actions part of the auditable record of how work gets done. More than 20,000 organizations worldwide, including Siemens, Walmart, and NVIDIA, trust Wrike to deliver their most important work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b4158bfc-a55c-4d3a-baf8-b0316f604753.png","url":"https://www.softwareadvice.ie/software/3777/wrike-pm","@type":"ListItem"},{"name":"LiveAgent","position":8,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":9,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"Ringover","position":10,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.ie/software/120988/ringover","@type":"ListItem"},{"name":"GoTo Connect","position":11,"description":"GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.\n\nGoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.softwareadvice.ie/software/2766/GoTo-Connect","@type":"ListItem"},{"name":"Twilio","position":12,"description":"Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. \n\nWhether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.softwareadvice.ie/software/390005/twilio","@type":"ListItem"},{"name":"Aircall","position":13,"description":"Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps across businesses of all sizes. The software integrates with popular CRM and helpdesk tools, keeping call data and customer records in sync without manual entry. Core features include call routing, interactive voice response (IVR), call recording, live call monitoring, analytics dashboards, and shared call inboxes. These features help teams manage high call volumes, track performance, and collaborate on customer interactions. Aircall also offers power dialing for outbound sales teams, reducing time spent between calls. The platform is cloud-based, so no hardware installation is required. Support is available via email, live chat, and a self-service knowledge base, with additional support tiers for larger teams.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.softwareadvice.ie/software/77031/aircall","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":14,"description":"Zenvia Customer Cloud is a cloud-based customer communication platform that helps small, medium, and large businesses manage interactions across multiple channels, including SMS, WhatsApp, email, and voice. Businesses in retail, financial services, and other customer-facing industries can use Zenvia Customer Cloud to centralize conversations, automate messaging workflows, and track customer engagement in one place. Core features include multi-channel messaging, contact management, campaign automation, and analytics dashboards that give teams a clear view of communication performance. These tools help businesses send timely, targeted messages and monitor results without switching between separate systems. The platform is deployed via the cloud, so no installation is required. Support is available through email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3f09b42ce001460f5cf52edda25c8cc2/zenvia-customer-cloud.png","url":"https://www.softwareadvice.ie/software/390410/zenvia-conversion","@type":"ListItem"},{"name":"Textedly","position":15,"description":"Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.\n\n\nTextedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have. Textedly is priced on a per-month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b3622a-3ca6-428a-a855-b5cdf736be03.png","url":"https://www.softwareadvice.ie/software/156367/textedly","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":16,"description":"Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business development teams at small and mid-sized businesses manage calls, texts, and outreach workflows. The software is cloud-based, so teams can use it from any location without installing hardware. Kixie PowerCall and SMS includes features such as auto-dialing, local presence dialing, call recording, voicemail drop, SMS messaging, and CRM integrations with tools like HubSpot and Salesforce. These features help sales teams reach more contacts in less time and keep customer data organized in one place. Call recording allows managers to review conversations for coaching and quality purposes. The local presence feature displays a local area code when dialing, which can increase the likelihood of a contact answering. Support is available via live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.softwareadvice.ie/software/28441/kixie-powercall","@type":"ListItem"},{"name":"MiVoice Business","position":17,"description":"MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. \n\nYou choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.softwareadvice.ie/software/25391/MiVoice-Business-Solution","@type":"ListItem"},{"name":"CloudTalk","position":18,"description":"CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.\n\nEnjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.\nTrusted by over 4,000 companies such as Nokia, Glovo, and Valutico.\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.softwareadvice.ie/software/71871/cloudtalk","@type":"ListItem"},{"name":"Ooma Office","position":19,"description":"Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration.\n\nWith Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. \n\nAn easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three.\n\nOoma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cec27933-dd78-4f3f-b481-969de73baee0.png","url":"https://www.softwareadvice.ie/software/143509/ooma-office","@type":"ListItem"},{"name":"Zoom Phone","position":20,"description":"Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality.\n\nThe platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on.\n\nZoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.","image":"https://images.g2crowd.com/uploads/product/image/79e71315820c2ed6d8ef4a9835781827/zoom-zoom-phone.png","url":"https://www.softwareadvice.ie/software/123022/zoom-phone","@type":"ListItem"},{"name":"JustCall","position":21,"description":"JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging from small businesses to large enterprises. It serves industries including insurance, real estate, healthcare, financial services, education, and home services.\n\nCore features include voice calling with IVR, call routing, and queues; power, predictive, and parallel dialers; SMS, MMS, and WhatsApp messaging; and local or toll-free numbers across 70+ countries. AI tools handle inbound and outbound calls around the clock, qualify leads, book meetings, and route inquiries without human involvement. Every call is automatically scored and transcribed, giving managers sentiment data and coaching notes without manual review. A visual workflow builder connects voice, SMS, email, and WhatsApp into automated sequences. Over 70 native integrations sync calls, texts, and notes directly into CRMs and helpdesks including Salesforce, HubSpot, and Zendesk, with no manual logging required.\n\nJustCall is accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. No on-premises deployment is available. The platform meets SOC 2 Type II, HIPAA, ISO 27001, GDPR, and PCI DSS compliance standards. Support is available through a knowledge base, live chat, and email.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.softwareadvice.ie/software/75453/justcall","@type":"ListItem"},{"name":"Wildix","position":22,"description":"Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.\nSold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.\nThe solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.\nWildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.\nWith open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d5041fe-5c16-4b26-a7af-f4f82ec2deef.webp","url":"https://www.softwareadvice.ie/software/208756/wildix","@type":"ListItem"},{"name":"Wati","position":23,"description":"Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\n\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.\n\nWati, the Agentic Customer Engagement Platform for Revenue Growth.\n\n© Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.softwareadvice.ie/software/430256/wati","@type":"ListItem"},{"name":"Telnyx Suite","position":24,"description":"Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The Telnyx Suite includes SIP trunking, messaging API, voice API, lookup API, programmable fax API, and wireless services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd0d2b9e-7a9d-470a-aa6c-42d6e4cf57e4.png","url":"https://www.softwareadvice.ie/software/66273/telnyx-suite","@type":"ListItem"},{"name":"Dotdigital","position":25,"description":"Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. \n\nWith AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. \n\nOver 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7a6b1183-1896-4666-9b03-bcb220657d5a.png","url":"https://www.softwareadvice.ie/software/21850/dotmailer","@type":"ListItem"}],"numberOfItems":25}
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