---
description: Discover the best Contact Centre Quality Assurance Software in Ireland. Compare top Contact Centre Quality Assurance Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Contact Centre Quality Assurance Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)

# Contact Centre Quality Assurance Software

Canonical: https://www.softwareadvice.ie/directory/4478/quality-assurance/software

Page: 1 / 5\
Next: [Next page](https://www.softwareadvice.ie/directory/4478/quality-assurance/software?page=2)

-----

## Products

1. [Hiya Connect](https://www.softwareadvice.ie/software/183013/hiya-connect) (0 reviews) — Your customers stopped answering the phone. We're changing that. Hiya helps businesses get recognized, trusted, and a...
2. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
4. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1206 reviews) — RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core featu...
5. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage cal...
6. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
7. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
8. [GoTo Connect](https://www.softwareadvice.ie/software/2766/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class ph...
9. [NiCE CXone](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (582 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
10. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (487 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
11. [CloudTalk](https://www.softwareadvice.ie/software/71871/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
12. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (269 reviews) — Genesys Cloud CX is a cloud-based contact center platform that helps businesses of all sizes — from small companies t...
13. [Calabrio ONE](https://www.softwareadvice.ie/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabri...
14. [XM for Customer Experience](https://www.softwareadvice.ie/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) — Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesse...
15. [Insightful](https://www.softwareadvice.ie/software/171184/Insightful) — 4.8/5 (253 reviews) — Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across peopl...
16. [Convin](https://www.softwareadvice.ie/software/404632/convin) — 4.9/5 (232 reviews) — Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic envir...
17. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (225 reviews) — JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging...
18. [ServiceNow Customer Service Management](https://www.softwareadvice.ie/software/356274/servicenow) — 4.4/5 (153 reviews) — ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless cust...
19. [Squaretalk](https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer) — 4.8/5 (127 reviews) — Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and s...
20. [Nextiva Contact Center](https://www.softwareadvice.ie/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
21. [Playvox](https://www.softwareadvice.ie/software/214699/playvox) — 4.8/5 (109 reviews) — Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with p...
22. [Bright Pattern](https://www.softwareadvice.ie/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
23. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (96 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
24. [Zingtree](https://www.softwareadvice.ie/software/161767/zingtree-agent-scripting) — 4.4/5 (95 reviews) — Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users ca...
25. [Sprinklr](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) — 4.2/5 (94 reviews) — Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brand...

-----

Page: 1 / 5\
Next: [Next page](https://www.softwareadvice.ie/directory/4478/quality-assurance/software?page=2)

## Related Categories

- [Workforce Management Software](https://www.softwareadvice.ie/directory/374/workforce-management-software/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Manufacturing Software](https://www.softwareadvice.ie/directory/4704/manufacturing/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [All Categories](https://www.softwareadvice.ie/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4478/quality-assurance/software> |
| en | <https://www.softwareadvice.com/quality-assurance/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4478/quality-assurance/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4478/quality-assurance/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software> |
| fr | <https://www.softwareadvice.fr/directory/4478/quality-assurance/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SoftwareAdvice Ireland","url":"https://www.softwareadvice.ie/","@id":"https://www.softwareadvice.ie/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.ie/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Contact Centre Quality Assurance Software","description":"Discover the best Contact Centre Quality Assurance Software in Ireland. Compare top Contact Centre Quality Assurance Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software","about":{"@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#breadcrumblist"},"@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#itemlist"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Contact Centre Quality Assurance Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.ie/directory/4478/quality-assurance/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Hiya Connect","position":1,"description":"Your customers stopped answering the phone. We're changing that. \n\nHiya helps businesses get recognized, trusted, and answered by showing their name, logo, and reason for calling on the screen before customers pick up. From inside the world's biggest mobile networks, we analyze 28 billion calls a month, stopping the spam that buries legitimate calls. Businesses like BlueCross BlueShield, DoorDash, and FICO get answered more, and their calls go further: longer conversations, kept appointments, closed deals, with ROI in just over two months. Ten years in. We're just getting started.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3f3e4e8-5bb5-41a2-aa2d-47cfeed6e302.png","url":"https://www.softwareadvice.ie/software/183013/hiya-connect","@type":"ListItem"},{"name":"Zoho Desk","position":2,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":3,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"RingEX","position":4,"description":"RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.\n\n\nRingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.\n\n\nThe RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.\n\n\nRingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.softwareadvice.ie/software/173497/officeuk","@type":"ListItem"},{"name":"Nextiva","position":5,"description":"Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It serves industries such as healthcare, retail, finance, and professional services. Nextiva includes tools for voice calling, video meetings, team chat, and contact center management, helping teams handle customer conversations across multiple channels. Businesses can track customer history, manage support tickets, and monitor performance through built-in analytics and reporting. The platform connects with popular third-party tools like CRM and helpdesk software to keep workflows organized. Support is available via phone, live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":6,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"Talkdesk","position":7,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.ie/software/20039/talkdesk","@type":"ListItem"},{"name":"GoTo Connect","position":8,"description":"GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.\n\nGoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.softwareadvice.ie/software/2766/GoTo-Connect","@type":"ListItem"},{"name":"NiCE CXone","position":9,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Five9","position":10,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.ie/software/20063/five9","@type":"ListItem"},{"name":"CloudTalk","position":11,"description":"CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.\n\nEnjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.\nTrusted by over 4,000 companies such as Nokia, Glovo, and Valutico.\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.softwareadvice.ie/software/71871/cloudtalk","@type":"ListItem"},{"name":"Genesys Cloud CX","position":12,"description":"Genesys Cloud CX is a cloud-based contact center platform that helps businesses of all sizes — from small companies to large enterprises — across industries such as retail, healthcare, and financial services. Genesys Cloud CX supports voice, email, chat, and social media interactions from a single interface, giving teams a unified view of customer conversations. Core features include automatic call distribution, interactive voice response, workforce management, and real-time analytics. These tools help contact center teams manage agent schedules, track performance, and handle customer inquiries across multiple channels. Reporting dashboards give managers visibility into queue activity and agent productivity. Support is available via phone, email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.softwareadvice.ie/software/323407/pureconnect","@type":"ListItem"},{"name":"Calabrio ONE","position":13,"description":"Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.\n\nThe Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.\n\nPowered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/500069fd-0bc8-4df1-ae1b-aa3a752b86dd.webp","url":"https://www.softwareadvice.ie/software/231268/calabrio-one-suite","@type":"ListItem"},{"name":"XM for Customer Experience","position":14,"description":"Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.\n\n\nThe application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. \n\n\nQualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.softwareadvice.ie/software/94382/qualtrics-customerxm","@type":"ListItem"},{"name":"Insightful","position":15,"description":"Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste.\n\nWhen work is spread across people, locations, and tools, small gaps add up fast. Time goes missing. Work slows down. Problems surface late.\n\nInsightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities:\n\n• Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done.\n\n• Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes.\n\n• Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments.\n\nWith a customizable dashboard, users can create a custom layout with configurable widgets to surface the KPIs and insights most relevant to their role. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork.\n\nWith Insightful, you can:\n\n• Understand how work happens across teams, processes, and AI\n• Spot drops in utilization and output early\n• Track AI adoption, usage, and business impact\n• See your most important KPIs and insights at a glance with a customizable homepage\n• Check where work slows, stalls, or creates rework across workflows\n• Compare performance across teams, roles, or locations\n• Use real activity data to review work and resolve disputes\n• Automate time tracking and reporting\n\nThis is not just another monitoring tool. It’s a precision Work Intelligence for actionable bottom line impact.\n\nInsightful helps you run better operations. You get clear data you can use in weekly reviews, planning, and day-to-day decisions.\n\nIt combines automatic time tracking, activity data, and reporting in one place, so you can improve performance without adding overhead.\n\nTeams choose Insightful because it delivers strong visibility and control without the cost or complexity of heavier tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96a0ac5f-e07a-44a0-8fa2-62158a1f14fb.png","url":"https://www.softwareadvice.ie/software/171184/Insightful","@type":"ListItem"},{"name":"Convin","position":16,"description":"Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.\n\nAI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.\n\n\nReal-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.\n\n\nSupervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.\n\n\nAutomated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.\n\n\nAutomated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents.\n\n\nAI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base.\n\n\nConvin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends.\n\n\nConversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes.\n\n\nCustomer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.softwareadvice.ie/software/404632/convin","@type":"ListItem"},{"name":"JustCall","position":17,"description":"JustCall is a cloud-based communication platform designed for sales teams, support teams, and contact centers ranging from small businesses to large enterprises. It serves industries including insurance, real estate, healthcare, financial services, education, and home services.\n\nCore features include voice calling with IVR, call routing, and queues; power, predictive, and parallel dialers; SMS, MMS, and WhatsApp messaging; and local or toll-free numbers across 70+ countries. AI tools handle inbound and outbound calls around the clock, qualify leads, book meetings, and route inquiries without human involvement. Every call is automatically scored and transcribed, giving managers sentiment data and coaching notes without manual review. A visual workflow builder connects voice, SMS, email, and WhatsApp into automated sequences. Over 70 native integrations sync calls, texts, and notes directly into CRMs and helpdesks including Salesforce, HubSpot, and Zendesk, with no manual logging required.\n\nJustCall is accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. No on-premises deployment is available. The platform meets SOC 2 Type II, HIPAA, ISO 27001, GDPR, and PCI DSS compliance standards. Support is available through a knowledge base, live chat, and email.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.softwareadvice.ie/software/75453/justcall","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":18,"description":"ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.\n\nCSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.\n\nWith CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.\n\nThe platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. \n\nThe ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.\n\nIn summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.softwareadvice.ie/software/356274/servicenow","@type":"ListItem"},{"name":"Squaretalk","position":19,"description":"Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams the tools to boost efficiency and productivity.\n\nYou can work effectively from any location and reach customers on their preferred channels - voice, WhatsApp Business messaging, SMS, and email.\n\nThe Power Dialer allows you to automate outbound campaigns, minimize time between calls, and connect with more live prospects without leaving the Squaretalk platform.\n\nYou can swiftly develop and maintain a global presence with access to local, mobile, and toll-free numbers in over 150 countries and 4500 area codes.\n\nSeamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer","@type":"ListItem"},{"name":"Nextiva Contact Center","position":20,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.ie/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Playvox","position":21,"description":"Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.softwareadvice.ie/software/214699/playvox","@type":"ListItem"},{"name":"Bright Pattern","position":22,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.ie/software/20023/servicepattern","@type":"ListItem"},{"name":"Amazon Connect","position":23,"description":"Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency.\n\nAmazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.softwareadvice.ie/software/352892/amazon-connect","@type":"ListItem"},{"name":"Zingtree","position":24,"description":"Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.\n\n\nScripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.\n\n\nAgent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.\n\n\nSupport is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1efc025f-5f36-49a5-a02d-fdb2b79affe2.png","url":"https://www.softwareadvice.ie/software/161767/zingtree-agent-scripting","@type":"ListItem"},{"name":"Sprinklr","position":25,"description":"Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.ie/software/86501/sprinklr-marketing","@type":"ListItem"}],"numberOfItems":25}
</script>