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description: Page 2 - Discover the best Virtual Assistant Platforms in Ireland. Compare top Virtual Assistant Platforms tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Virtual Assistant Platforms in Ireland - 2026 Reviews, Pricing & Demos
---

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# Virtual Assistant Platforms

Canonical: https://www.softwareadvice.ie/directory/4488/virtual-assistant/software

Page: 2 / 5\
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Next: [Next page](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software?page=3)

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## Products

1. [Exceed.ai](https://www.softwareadvice.ie/software/262536/exceed-ai) — 4.8/5 (13 reviews) — Exceed.ai helps businesses engage, nurture, follow up, qualify every inbound opportunity, and schedule meetings for s...
2. [Leena AI](https://www.softwareadvice.ie/software/163150/leena-ai) — 4.5/5 (13 reviews) — Leena AI is an artificial intelligence (AI)-enabled conversational platform designed to help organizations deploy an ...
3. [STAN AI](https://www.softwareadvice.ie/software/445808/stan-ai) — 4.7/5 (13 reviews) — Feeling overwhelmed by resident inquiries and repetitive tasks? STAN AI, a top-rated solution on Software Advice, is ...
4. [isLucid](https://www.softwareadvice.ie/software/372001/islucid) — 4.7/5 (12 reviews) — isLucid is a meeting management software that provides real-time transcription, marks tasks, bookmarks, and meeting m...
5. [Forethought](https://www.softwareadvice.ie/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
6. [Outfindo](https://www.softwareadvice.ie/software/430070/outfindo) — 4.8/5 (11 reviews) — Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are dr...
7. [watsonx Assistant](https://www.softwareadvice.ie/software/401140/watsonx-assistant) — 4.4/5 (10 reviews) — watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with...
8. [Inxide](https://www.softwareadvice.ie/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
9. [Enterprise Bot](https://www.softwareadvice.ie/software/338815/chatbot2go) — 4.5/5 (10 reviews) — Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they des...
10. [HiperMe\!](https://www.softwareadvice.ie/software/416977/hiperme) — 4.8/5 (10 reviews) — HiperHiperMe\! is a unified communications and contact center platform designed to meet the needs of businesses in ter...
11. [CoSupport AI](https://www.softwareadvice.ie/software/435833/cosupport-ai) — 5.0/5 (10 reviews) — CoSupport AI is a fully customizable platform built to automate and transform customer support at scale. Designed for...
12. [Ambivo](https://www.softwareadvice.ie/software/408008/ambivo) — 4.9/5 (8 reviews) — Ambivo is a cloud-based customer relationship management software that helps businesses automate lead capture, send a...
13. [Microsoft Copilot Studio](https://www.softwareadvice.ie/software/401161/microsoft-power-virtual-agents) — 4.4/5 (7 reviews) — Introducing Microsoft Copilot Studio, a low-code platform that enables you to create your own copilots or customize M...
14. [BeforeSunset AI](https://www.softwareadvice.ie/software/434813/beforesunset) — 5.0/5 (6 reviews) — BeforeSunset AI is a web-based application designed to help teams and busy professionals with daily planning and time...
15. [Ervy](https://www.softwareadvice.ie/software/367832/intervy) — 5.0/5 (5 reviews) — Ervy is an AI-powered microlearning solution for Microsoft Teams. Upload your documents—Ervy's AI turns them into int...
16. [Mosaicx](https://www.softwareadvice.ie/software/367101/mosaicx) — 3.8/5 (5 reviews) — Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experien...
17. [Upfirst](https://www.softwareadvice.ie/software/527098/Upfirst) — 5.0/5 (5 reviews) — Upfirst is an AI-powered answering service designed for small businesses. It provides call coverage to ensure no call...
18. [Quidget](https://www.softwareadvice.ie/software/449752/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient...
19. [AllinWriter](https://www.softwareadvice.ie/software/525549/AllinWriter) — 5.0/5 (4 reviews) — AllinWriter is an AI-powered content creation and marketing automation platform. It is designed to help businesses cr...
20. [dhee.ai](https://www.softwareadvice.ie/software/258812/dhee-ai) — 4.7/5 (3 reviews) — dhee.ai is a multilingual conversational artificial intelligence (AI) solution, which enables businesses to create cu...
21. [ViaSay](https://www.softwareadvice.ie/software/228469/mindsay) — 5.0/5 (3 reviews) — ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automat...
22. [Evly](https://www.softwareadvice.ie/software/530136/Evly) — 5.0/5 (3 reviews) — Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, ...
23. [PolyAI](https://www.softwareadvice.ie/software/482855/PolyAI) — 5.0/5 (3 reviews) — PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is buil...
24. [Hoory](https://www.softwareadvice.ie/software/506001/Hoorycom) — 5.0/5 (3 reviews) — Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and m...
25. [Squirro](https://www.softwareadvice.ie/software/240056/squirro) — 5.0/5 (2 reviews) — Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation. Squir...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

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This innovative virtual assistant empowers residents with 24/7 support while freeing up your team to focus on what truly matters – building strong resident relationships and tackling strategic initiatives.\n\nHere's how STAN AI transforms property management, making it a Software Advice favorite:\n\nResident Satisfaction at its Peak: Residents get instant answers to common questions about rent, leases, policies, and the community – all through a user-friendly chat interface accessible via SMS, email, phone, or popular platforms like Whatsapp and Facebook. This seamless experience empowers residents and fosters a happier, more engaged community.\n\nBoost Efficiency and Save Time: Say goodbye to repetitive tasks! STAN AI automates everything from sending lease renewals and rent reminders to managing account information and service requests. This frees up valuable time for property managers to focus on high-impact activities like resident outreach, property improvements, and strategic planning.\n\nSeamless Integration: No need to worry about data silos or clunky integrations. STAN AI seamlessly integrates with your existing property management systems, ensuring a smooth workflow and effortless data exchange.\n\nAI-Powered Learning:  STAN AI is more than just a chatbot. It's a powerful AI tool that learns and adapts to your community's unique needs.  Over time, STAN AI becomes even more efficient at answering resident questions and handling tasks specific to your property.\n\nData-Driven Insights: Gain valuable insights into your resident population and property operations with insightful reports generated by STAN AI.  Use this data to make informed decisions, improve resource allocation, and enhance the overall resident experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa30a5f-ab26-4423-816f-ac2b832aedd5.jpeg","url":"https://www.softwareadvice.ie/software/445808/stan-ai","@type":"ListItem"},{"name":"isLucid","position":4,"description":"isLucid is a meeting management software that provides real-time transcription, marks tasks, bookmarks, and meeting minutes for efficient task management, and improves team collaboration by managing all meeting information in a single place. \n\nisLucid meeting management software instantly saves your company time and money. It’s a voice and AI-controlled digital meeting assistant for all your employees that take notes assigns tasks and creates securely sharable meeting summaries. With isLucid online meeting software, the result is fewer, more productive meetings and better-aligned teams with greater outcomes.\n\nisLucid is a centralized platform that helps manage your Microsoft Teams video conferencing software meetings information and transcripts with an inbuilt AI meeting assistant. Call participants can create actionable items like tasks, bookmarks, and meeting minutes instantly from the live transcription as well as leave voice comments. Tasks are being transferred to your preferred management software such as Atlassian Jira, Azure DevOps, MS Planner, or any other project management/CRM software via Zapier. After the meeting, the remote meeting software generates a meeting summary file that you can share with colleagues or use to edit tasks.\n\nisLucid meeting management software allows you to maximize the efficiency of your online meetings. Instead of writing down notes, spending time creating wrap-up emails, and clarifying tasks, focus on what matters most - communicating. With online meeting software, you can ensure that everyone is on the same page and there are no problems caused by miscommunication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94e159c9-93ad-4f45-8c26-36e17b7f0107.png","url":"https://www.softwareadvice.ie/software/372001/islucid","@type":"ListItem"},{"name":"Forethought","position":5,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.ie/software/203473/forethought","@type":"ListItem"},{"name":"Outfindo","position":6,"description":"Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are driven by profound insights into how customers discover and choose products that meet their needs and expectations\nOutfindo leverages advanced research and data-processing AI models to assist customers in selecting products through a series of questions, aiming to convert potential buyers into actual customers. The platform streamlines the customer journey and aims to outperform traditional filtering systems by providing personalized recommendations based on understandable questions. This process is designed to help customers find the exact product they are looking for. By bridging the gap between merchandise and customer satisfaction, the platform aims to drive sales and enhance the overall shopping experience. \nOutfindo also allows businesses to integrate the platform with various third-party systems such as Altru, Raiser's Edge NXT, RE7, Versai, ACME, Siriusware, Gateway Ticketing System, DonorPerfect, PatronManager, Tessitura, Salesforce, Fundly CRM/Non-Profit Easy, Neon, Salesforce NPSP, Secutix, Bloomerang, Spektrix, eTix, eTapestry, Little Green Light, DonorDock, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60c14241-1b0f-4f0b-83db-b76dc315f926.jpeg","url":"https://www.softwareadvice.ie/software/430070/outfindo","@type":"ListItem"},{"name":"watsonx Assistant","position":7,"description":"watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with customer support, marketing, and sales. The software is cloud-based. The main features of IBM Watson Assistant include natural language processing, intent recognition, automated responses, and query suggestions.\n\nBusinesses can benefit from watsonx Assistant’s analytics, which facilitates monitoring of KPIs and metrics. The platform also helps with training the AI system without the need for coding. \n\nwatsonx Assistant subscriptions are offered on a monthly basis and support is provided via chat, email, phone, and FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3de8259b-4899-4ce1-9e7f-ef0028ec2eff.jpeg","url":"https://www.softwareadvice.ie/software/401140/watsonx-assistant","@type":"ListItem"},{"name":"Inxide","position":8,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.ie/software/325742/inx-app","@type":"ListItem"},{"name":"Enterprise Bot","position":9,"description":"Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why we have created a suite of tools that integrate with your existing platforms to streamline communication and ensure faster incident resolution. Some of the well-known companies that have achieved automation and cost savings through our services include DHL, Generali, SIX (Swiss stock exchange), SwissQuote, SBB, NS, and Esprit with our services powering 27% of the EU rail industry and over 22% of the Swiss Healthcare industry.\n\nYou can choose from a multitude of features that you can activate individually or simultaneously to your enterprise needs including:\n• Live-chat\n• Co-browsing\n• Chat bot\n• Voice bot\n• Email bot\n• Low code process automation\nWe integrate into platforms such as Genesys, Salesforce, BMC, TopDesk, Freshdesk, Zendesk, and more to ensure that we can help you on whichever platform you choose. In addition, our chatbot can be added to your website, while our voice bot can be seamlessly integrated into your call center. You can also leverage our Email response automation tool that works with Outlook or Gmail.\nOne of the advantages of our Omnichannel CX Support Suite is the ability to provide personalized interaction for each customer. By utilizing real-time customer data and leveraging NLP and Meta-Learning, EBCx ensures that your customers can interact with your organization in the way they prefer. With Enterprise Bot's EBCX, you can have a unified view of your customer journey across channels. No more separate logins or generating multiple reports, our comprehensive reports will give you a real picture of every channel utilization.\nTechnology: Our deep learning framework and various AI models, including ChatGPT and GPT3 are available to power your automation journey.\nJoin the many businesses already using Enterprise Bot's Omnichannel CX Support Suite to improve their customer support experience.\n\nInterested in Enterprise Bot's suite of products and want to know more about our case studies? Don't hesitate to contact us at sales@enterprisebot.ai, and we'll be delighted to guide you on how our services can revolutionize your contact center and fulfill your AI and automation requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.softwareadvice.ie/software/338815/chatbot2go","@type":"ListItem"},{"name":"HiperMe!","position":10,"description":"HiperHiperMe! is a unified communications and contact center platform designed to meet the needs of businesses in terms of internal collaboration and customer engagement. With a wide range of advanced features and functionalities, HiperMe! positions itself as a comprehensive and highly efficient solution in the field of enterprise communications.\n\nOne of the standout features of HiperMe! is its focus on unified communication. The platform integrates multiple communication channels, such as phone calls and real-time chats, into a single user-friendly interface. This allows users to access all their communication tools from one place, enhancing productivity and efficiency in the workplace. HiperMe! also stands out for its focus on customization and scalability. The platform adapts to the specific needs of each company, allowing customization of workflows, configuration of routing rules, and creation of customer service scripts. Furthermore, HiperMe! is a scalable solution that can grow alongside the business, accommodating changing demands and supporting increased communication volume.\n\nHiperMe! Contact Center offers a variety of tools to effectively manage customer interactions. The platform enables the setup of call queues, intelligent call routing, call recordings, performance metric tracking, and analytical reporting. The platform integrates various channels, including phone calls, emails, chat, social media, and SMS, into a centralized system. This multichannel approach allows customers to engage with the contact center through their preferred communication method, providing flexibility and convenience. These functionalities ensure efficient and high-quality customer support, enhancing customer satisfaction and optimizing contact center management.\n\nHiperMe! is a comprehensive unified communications and contact center platform designed to enhance internal collaboration and customer support in businesses. With its extensive set of features and advanced functionalities, HiperMe! helps organizations optimize their communications, increase productivity, and deliver exceptional customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.softwareadvice.ie/software/416977/hiperme","@type":"ListItem"},{"name":"CoSupport AI","position":11,"description":"CoSupport AI is a fully customizable platform built to automate and transform customer support at scale.\n\nDesigned for modern support teams, CoSupport AI combines speed, precision, and flexibility in one powerful solution. It unites three advanced tools under one platform:\n\n– AI Agent: Resolves up to 90% of repetitive customer inquiries autonomously with 99% response accuracy, enabling 24/7 service without increasing headcount.\n\n– AI Assistant: Empowers human agents with real-time, context-aware reply suggestions, reducing ticket resolution time by up to 80% while boosting productivity.\n\n– AI Business Intelligence: Converts customer conversations into actionable insights, helping teams make data-driven decisions, track trends, and optimize operations.\n\nCoSupport AI is built on a patented message-generation architecture that eliminates hallucinations and guarantees reliable, brand-consistent communication. Every model can be customized to reflect your company’s tone, and response style.\n\nWith omnichannel support across chat, email, and social media in over 40 languages, the platform is ideal for global customer service teams. It integrates effortlessly with industry-leading platforms like Zendesk, Freshdesk, Intercom, Salesforce, Zoho, and more — including custom tools via API.\n\nSetup takes less than 10 minutes, and the self-service interface lets your team configure, test, and deploy models independently — giving you full control without ongoing support costs. CoSupport AI also includes unlimited user access and transparent pricing with no hidden fees.\n\nSecurity and compliance are core to the platform: ISO 27001 certified, GDPR and CCPA compliant, with data anonymization, encryption, and dedicated servers ensuring enterprise-level protection.\n\nCoSupport AI helps cut costs, increase resolution speed, and deliver consistently exceptional customer experiences.\n\nFree trial available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c459785b-73c0-455e-8974-3c753e24dc76.jpeg","url":"https://www.softwareadvice.ie/software/435833/cosupport-ai","@type":"ListItem"},{"name":"Ambivo","position":12,"description":"Ambivo is a cloud-based customer relationship management software that helps businesses automate lead capture, send appointment reminders, import contact lists, and more on a unified platform. Key features include task allocation, customer engagement, and social media integration.\n\nThe tool lets users view shipments, new subscribers, and revenue details on a centralized dashboard. Managers can gain real-time insights into the team's performance via auto-generated reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/454b4b7f-14a2-42c1-918c-db1cadb5fda1.jpeg","url":"https://www.softwareadvice.ie/software/408008/ambivo","@type":"ListItem"},{"name":"Microsoft Copilot Studio","position":13,"description":"Introducing Microsoft Copilot Studio, a low-code platform that enables you to create your own copilots or customize Microsoft Copilot to meet your specific needs. This platform includes custom GPTs, AI plugins, and manual topics, providing complete lifecycle management from the development phase to deployment, all in a single interface. You can instantly use it as a SaaS and it easily integrates with Microsoft Azure OpenAI Studio and other AI technologies for seamless functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c1d74802-9515-426b-921b-94a73c70943c.png","url":"https://www.softwareadvice.ie/software/401161/microsoft-power-virtual-agents","@type":"ListItem"},{"name":"BeforeSunset AI","position":14,"description":"BeforeSunset AI is a web-based application designed to help teams and busy professionals with daily planning and time management. \n\nHOW IT WORKS:\n\nWith BeforeSunset AI’s workspace, you can plan your day through the calendar and to-do list, by reviewing yesterday’s achievements, and unfinished tasks. \n\nYou can stay on schedule throughout the day by keeping track of time for each task and focusing on one task at a time. \n\nAlso, by estimating the time required for each task, you can ensure that your work is progressing as planned and make adjustments as needed. \n\nClose the day with the analytics provided by BeforeSunset AI to review and reflect on the progress you made.\n\nFEATURES:\n\nLet AI plan your day for you: BeforeSunset AI creates the perfect schedule by syncing your calendar and to-do list without you worrying about it.\n\nAI optimizes your to-do list for the perfect schedule: AI assistant creates subtasks for you and turns your to-dos into actionable tasks.\n\nHave the best plan for your routine: For effective daily planning, ask yourself: what's the task, how long it will take, and how much time is available. BeforeSunset helps with all steps.\n\nSet goals by tags: Use tags to enhance your daily planning through AI assistance, track your progress using analytics, and effectively set goals and categorize your to-dos.\n\nWeekly Analytics: Get a bird's eye view of your weekly accomplishments and plan for even greater success.\n\nBookmarks: Easily access your favorite tasks and notes in an instant.\n\nWork todos in one workspace: Your teammate won’t know about your grocery list or your private matters, we promise. You can separate your work/team to-dos by dragging and dropping in your to-dos.\n\nStay connected with the Team Feed: You can share your progress if you want and see real-time updates from your team. You can also learn about your teammate’s mood and what they like and dislike.\n\nGet to know your teammates: Want to break the ice, but don’t know how? Just check their information, what do they like or dislike?—and get to know them better. Never miss a birthday, and trust us, you’ll know the basics to start that first conversation without making it awkward.\n\nSet location: See how your workplace affects your daily planning and performance on the analytics page.\n\nSet your mood and write about it: Learn about your teammate's moods without even asking them. Check on them if needed.\n\nSet tags for each area: You can now set tags to know what each team member is working.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9044da05-07be-43a5-aacb-7187da43f20b.png","url":"https://www.softwareadvice.ie/software/434813/beforesunset","@type":"ListItem"},{"name":"Ervy","position":15,"description":"Ervy is an AI-powered microlearning solution for Microsoft Teams. Upload your documents—Ervy's AI turns them into interactive 2-3 minute courses in 5 minutes. Gamification drives actual completion of compliance and onboarding training. Real-time analytics track progress for audit requirements. No separate platform needed—training happens directly in Teams where employees already work. Built for mid-sized organizations that need training done, not ignored.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a94994a5-1ea3-423a-80d6-b4f86f60c7fe.png","url":"https://www.softwareadvice.ie/software/367832/intervy","@type":"ListItem"},{"name":"Mosaicx","position":16,"description":"Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty.\n\nIntelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools.\n\nMosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA can also operate simultaneously, allowing customers to communicate by phone and text at the same time.\n\nMosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx.\n\nMosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved.\n\nLiving in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d49967cd-db04-48e2-868c-a1e45414a9df.jpeg","url":"https://www.softwareadvice.ie/software/367101/mosaicx","@type":"ListItem"},{"name":"Upfirst","position":17,"description":"Upfirst is an AI-powered answering service designed for small businesses. It provides call coverage to ensure no call is missed. The service allows users to customize the AI receptionist with details about their business, write a custom greeting, and set call handling preferences. This enables the AI agent to provide a positive experience for callers and gather important information like email addresses or phone numbers. The AI can then forward important calls directly to the user, avoiding missed opportunities. Users also receive detailed call summaries to stay informed.\n\nUpfirst is a solution for small businesses across industries such as law, real estate, accounting, restaurants, insurance, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53aa8bc2-0e9e-475d-9630-c9cc4a6699e1.jpeg","url":"https://www.softwareadvice.ie/software/527098/Upfirst","@type":"ListItem"},{"name":"Quidget","position":18,"description":"Quidget is a no-code AI platform built to handle up to 80% of Tier-1 customer inquiries, giving you a fast, efficient way to provide support without extra resources. With Quidget, you can set up an AI assistant in minutes. Your AI assistant will quickly learn from your own data, FAQs, or website, so it’s ready to provide accurate, on-brand answers 24/7.\n\nQuidget offers powerful support for both customer service and sales teams. With the AI Sales Agent, you can capture leads and even schedule meetings via Calendly, turning inquiries into opportunities.\n\nIntegrations with platforms like Zendesk and Euphoric.ai help streamline customer service, allowing the AI to hand off complex issues to a human when needed. Plus, Quidget’s multi-language support makes it easy to connect with a global audience—your AI will automatically respond in the language your customer uses.\n\nWhy Quidget?\n1. Quick, No-Code Setup: Deploy in minutes without coding.\n\n2. Personalized Answers: Delivers responses based on your real data for accurate, reliable support.\n\n3. Seamless Handover: Sends complex requests to human agents through Zendesk or Euphoric.ai.\n\n4. Global Reach: Multi-language support adapts to each user’s language.\n\n5. Sales-Friendly: Integrates with Calendly to help capture leads and schedule meetings.\n\n6. 24/7 Availability: Supports customers anytime with consistent, instant responses.\n\n7. Secure & Compliant: GDPR and PSI DSS standards ensure data safety.\n\n8. With Quidget, you can simplify customer support, save time, and increase efficiency—all with a customized AI that fits your brand. \n\n9. From small businesses to large teams, Quidget gives you the tools to boost service, streamline sales, and scale effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e671d6e-798c-42de-be2b-7c47ffc003ca.png","url":"https://www.softwareadvice.ie/software/449752/Quidget","@type":"ListItem"},{"name":"AllinWriter","position":19,"description":"AllinWriter is an AI-powered content creation and marketing automation platform. It is designed to help businesses create, schedule, and publish content more efficiently. The platform caters to a wide range of industries, from small businesses to large enterprises, by offering a comprehensive solution for their content marketing needs.\n\nThe platform utilizes advanced AI algorithms to streamline the content creation process. Users can create a variety of content, such as blog posts, SEO articles, marketing copy, social media posts, product descriptions, voiceovers, and custom images. AllinWriter's multichannel integration capabilities allow users to publish their content across various platforms, ensuring a consistent brand presence.\n\nAllinWriter's collaborative features enable teams to work together on content review and approval. The platform's multilingual capabilities also allow users to create content in multiple languages, enabling them to reach a global audience. Additionally, the platform's SEO-optimized content generation feature ensures that the content produced is effective in boosting search engine rankings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/079fb557-f0c8-40fc-a7f1-c3a1106810a0.png","url":"https://www.softwareadvice.ie/software/525549/AllinWriter","@type":"ListItem"},{"name":"dhee.ai","position":20,"description":"dhee.ai is a multilingual conversational artificial intelligence (AI) solution, which enables businesses to create custom chatbots and engage with customers using natural language processing (NLP) technology. Professionals can gain visibility into clients' conversations, delegations, archives, languages and other activities from within a centralized admin panel.\n\nKey features of dhee.ai include sentiment analysis, reports, dashboard and transliteration. Businesses can deploy chatbots across multiple channels including social media platforms, mobile devices, websites, email, self-launching widgets and URLs. Additionally, managers can use the Indic optical character recognition (OCR) platform to transform images into searchable text via APIs.\n\ndhee.ai helps organizations view conversation statistics and maintain logs for audit trails according to requirements. The product is available for free, on monthly subscriptions or on request and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65d10c4a-01af-4bce-851c-43c56425e141.png","url":"https://www.softwareadvice.ie/software/258812/dhee-ai","@type":"ListItem"},{"name":"ViaSay","position":21,"description":"ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automation. Our chatbots are pre-trained using 100,000s of industry-specific conversations so they can answer your most frequently asked questions from day 1. Our platform allows business teams (not just tech people) to manage and handle an entire bot project from beginning to end, allowing companies to be agile and scale quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0a79ace-e531-48ee-852e-31106491baa3.png","url":"https://www.softwareadvice.ie/software/228469/mindsay","@type":"ListItem"},{"name":"Evly","position":22,"description":"Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, conversational responses. It is used by businesses in industries such as eCommerce, hospitality, travel, logistics, healthcare, and real estate to manage customer inquiries and reduce ticket backlogs.\n\nThe platform automates a significant portion of common requests without human involvement through direct API connections. It supports multiple languages and provides 24/7 coverage across various communication channels. Its AI-powered classification system identifies customer inquiries and routes complex issues to human agents with summarized details. \n\nEvly includes analytics tools that provide performance data and highlight trends in support requests. It adapts over time by learning from processed tickets and updating as content changes. Sentiment-based routing prioritizes inquiries based on customer emotions and interaction history. A knowledge gap identification feature highlights missing information in knowledge bases to improve coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a43add3c-9c35-482d-bb1c-0d47d60058fc.png","url":"https://www.softwareadvice.ie/software/530136/Evly","@type":"ListItem"},{"name":"PolyAI","position":23,"description":"PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare.\n\nPolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value.\n\nThe platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d35450f-d05d-46ce-814e-922c19b5581a.jpeg","url":"https://www.softwareadvice.ie/software/482855/PolyAI","@type":"ListItem"},{"name":"Hoory","position":24,"description":"Hoory is a conversational AI platform that automates customer support processes and helps businesses streamline and manage customer requests at scale. The platform serves a wide range of industries that require efficient customer support, such as e-commerce, software-as-a-service, and customer service-oriented businesses.\n\nThe platform offers several key features to enhance customer support operations. It provides an omni-channel inbox that centralizes user interactions across multiple channels, enabling businesses to reach more customers. Hoory also features automation capabilities, allowing users to define rules and execute automated tasks to improve workflow. Additionally, the platform includes a macro feature that enables users to build personalized action sequences and execute them with a single click.\n\nHoory's knowledge-based AI assistant can handle high-volume queries and ensure quick resolutions, leveraging AI-powered responses. The rule-based AI assistant is designed to guide users through personalized interactions by following a structured approach using dynamic flow charts. These AI-driven capabilities empower businesses to deliver efficient and personalized customer support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1376a2ef-b1b2-4486-9e33-bc62e30c874f.png","url":"https://www.softwareadvice.ie/software/506001/Hoorycom","@type":"ListItem"},{"name":"Squirro","position":25,"description":"Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation.  Squirro develops top-notch Retrieval Augmented Generation (RAG) and Semantic Search technology with access to an unlimited universe of data and connectors. Squirro's features include advanced search & chat while browsing, document summarization, chats with results, knowledge graphs, among others. Squirro offers the implementation of stringent access control lists (ACLs), the flexibility of public cloud and on-premise deployments with open-source models like Mixtral, ensuring full data sovereignty, adapted for the most regulated industries. Squirro is trusted by central banks and over 30 industry leaders. Recognized by Gartner as a visionary company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12800847-86af-4d59-b29d-449a936f34ac.png","url":"https://www.softwareadvice.ie/software/240056/squirro","@type":"ListItem"}],"numberOfItems":25}
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