---
description: Discover the best Live Chat Software in Ireland. Compare top Live Chat Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Live Chat Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

# Live Chat Software

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## Products

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24216 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
3. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16474 reviews) — WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer qu...
4. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews) — HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey....
5. [Brevo](https://www.softwareadvice.ie/software/18887/brevo) — 4.6/5 (3523 reviews) — Brevo Marketing Platform is an all-in-one marketing solution serving individuals, small businesses, and large enterpr...
6. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
7. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3062 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
8. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
9. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
10. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
11. [Appy Pie](https://www.softwareadvice.ie/software/433955/appy-pie) — 4.6/5 (1394 reviews) — Appy Pie is a no-code, AI-powered platform that helps individuals, small businesses, startups, and enterprise organiz...
12. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS pla...
13. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
14. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage cal...
15. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
16. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
17. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
18. [SendPulse](https://www.softwareadvice.ie/software/31209/sendpulse) — 4.6/5 (773 reviews) — SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing eff...
19. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
20. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (707 reviews) — Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small...
21. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.4/5 (697 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
22. [Lime Connect](https://www.softwareadvice.ie/software/158509/userlike) — 4.6/5 (649 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
23. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
24. [GetResponse](https://www.softwareadvice.ie/software/343786/getresponse) — 4.2/5 (527 reviews) — GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue ...
25. [Podium](https://www.softwareadvice.ie/software/172279/podium) — 4.2/5 (526 reviews) — Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize busi...

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## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [All Categories](https://www.softwareadvice.ie/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4569/live-chat/software> |
| en | <https://www.softwareadvice.com/live-chat/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4569/live-chat/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4569/live-chat/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4569/live-chat/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4569/live-chat/software> |
| fr | <https://www.softwareadvice.fr/directory/4569/live-chat/software> |

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Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. \n\nWhatsApp is available as a free solution. Support is provided via an online help center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8724004-ac46-4c30-9892-64b1ab9bf54e.png","url":"https://www.softwareadvice.ie/software/285733/whatsapp","@type":"ListItem"},{"name":"HubSpot CRM","position":4,"description":"HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others.\n\nHubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights. \n\nHubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers.\n\nHubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f94dcf3a-e9ef-4673-80a0-d25bd50a393d.png","url":"https://www.softwareadvice.ie/software/1854/hubspot","@type":"ListItem"},{"name":"Brevo","position":5,"description":"Brevo Marketing Platform is an all-in-one marketing solution serving individuals, small businesses, and large enterprises across a wide range of industries. The software is deployed via the cloud, making it accessible from any web browser without installation. Brevo Marketing Platform includes email marketing, SMS campaigns, marketing automation, CRM, live chat, and landing page tools. Email and SMS tools let businesses reach customers directly, while automation features handle repetitive tasks like follow-ups and contact segmentation. The built-in CRM helps teams track customer relationships in one place, and live chat tools support real-time website visitor engagement. Landing page builders allow businesses to create targeted campaign pages without coding. Small businesses benefit from the free plan and straightforward setup, while larger organizations can scale with advanced automation and transactional messaging features. Support is available through email, phone, live chat, and a self-service knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/3546a99a47ca08dac662d31254fb64a9/brevo-brevo.png","url":"https://www.softwareadvice.ie/software/18887/brevo","@type":"ListItem"},{"name":"Freshdesk","position":6,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"Pipedrive","position":7,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.ie/software/321306/pipedrive","@type":"ListItem"},{"name":"Zoho Desk","position":8,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":9,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":10,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.ie/software/27068/livechat","@type":"ListItem"},{"name":"Appy Pie","position":11,"description":"Appy Pie is a no-code, AI-powered platform that helps individuals, small businesses, startups, and enterprise organizations build native mobile apps, websites, and automated workflows without any coding. It serves a wide range of industries including restaurants, healthcare, fitness, e-commerce, education, real estate, hospitality, and media.\n\nThe software is cloud-based, with hosting and backend infrastructure included. No server setup is required. Enterprise app distribution via EMM systems is also supported.\n\nCore features include an AI app generator that converts plain-language prompts into native Android and iOS apps, a drag-and-drop editor, 200-plus built-in modules covering payments, bookings, push notifications, e-commerce, and real-time tracking, and an AI website builder that produces complete sites in approximately 60 seconds. Appy Pie Automate connects 300-plus apps through no-code workflow automation.\n\nBusinesses benefit from built-in user accounts, content management, analytics dashboards, role-based access control, and multi-user collaboration. A white-label option is available for agencies and enterprises. The platform meets GDPR, CCPA, HIPAA, SOC 2 Type II, and PCI DSS compliance standards.\n\nSupport is available around the clock via chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.softwareadvice.ie/software/433955/appy-pie","@type":"ListItem"},{"name":"Text Request","position":12,"description":"Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and SMS API. \n\nOur 5-star customer service includes a simple 10DLC registration process and white-glove support, no matter your plan. \n\nWe know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.ie/software/306855/text-request","@type":"ListItem"},{"name":"Bitrix24","position":13,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":14,"description":"Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It serves industries such as healthcare, retail, finance, and professional services. Nextiva includes tools for voice calling, video meetings, team chat, and contact center management, helping teams handle customer conversations across multiple channels. Businesses can track customer history, manage support tickets, and monitor performance through built-in analytics and reporting. The platform connects with popular third-party tools like CRM and helpdesk software to keep workflows organized. Support is available via phone, live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.ie/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":16,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.ie/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":17,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"SendPulse","position":18,"description":"SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business.\n\nSendPulse features include:\n- bulk email and SMS service;\n- sales pipeline automation;\n- transactional emails;\n- Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder;\n- web push notification service;\n- website builder;\n- live chat builder;\n- CRM system;\n- online course builder and LMS.\n\nNo matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines.\n\nSendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. \n\nSendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere.\n\nOnline courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training.\n\nSendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. \n\nWith SendPulse, you can efficiently:\n- Build and segment your audience.\n- Manage all your sales and marketing activities from a single platform.\n- Track and analyze the effectiveness of your deals.\n- Make data-driven decisions based on actionable insights.\n- Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel.\n\nWith SendPulse, you will get access to unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while our paid subscriptions start at just $9.85 per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc103341-90fc-4a5a-873f-1b7fbf6c08b5.png","url":"https://www.softwareadvice.ie/software/31209/sendpulse","@type":"ListItem"},{"name":"Talkdesk","position":19,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.ie/software/20039/talkdesk","@type":"ListItem"},{"name":"Birdeye","position":20,"description":"Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries.\n\nThe platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations.\n\nBirdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps.\n\nSupport is available through a knowledge base, live chat, email, and phone.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.softwareadvice.ie/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":21,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.ie/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":22,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.ie/software/158509/userlike","@type":"ListItem"},{"name":"Tidio","position":23,"description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.ie/software/157633/tidio-chat","@type":"ListItem"},{"name":"GetResponse","position":24,"description":"GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey.\n\nWe help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey\n\nWith built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system.\n\nNo disconnected tools. No campaign chaos. Just one system designed to move customers forward.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5418ffe3-908a-4410-b1f8-71f47144a598.png","url":"https://www.softwareadvice.ie/software/343786/getresponse","@type":"ListItem"},{"name":"Podium","position":25,"description":"Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.\n\nCore features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, recording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp.\n\nPodium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.softwareadvice.ie/software/172279/podium","@type":"ListItem"}],"numberOfItems":25}
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