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description: Discover the best Customer Experience Software in Ireland. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Customer Experience Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

# Customer Experience Software

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## Products

1. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6973 reviews) — Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and ma...
2. [Zoho CRM Plus](https://www.softwareadvice.ie/software/435094/zoho-crm-plus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketin...
3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
4. [ChurnZero](https://www.softwareadvice.ie/software/77862/churnzero) — 4.7/5 (129 reviews) — ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand th...
5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
6. [SurveyLegend](https://www.softwareadvice.ie/software/72231/surveylegend) — 4.6/5 (964 reviews) — SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users...
7. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10455 reviews) — SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across i...
8. [Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3796 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
9. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3050 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
10. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2885 reviews) — Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer resp...
11. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
12. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
13. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
14. [SumUp](https://www.softwareadvice.ie/software/358736/sumup-air) — 4.5/5 (1470 reviews) — SumUp is a payment processing system that allows businesses to accept card payments and manage point-of-sale operatio...
15. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1204 reviews) — Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Fo...
16. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1133 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
17. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
18. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (964 reviews) — Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. ...
19. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
20. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
21. [Sogolytics](https://www.softwareadvice.ie/software/37487/sogosurvey) — 4.7/5 (730 reviews) — Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing custome...
22. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (704 reviews) — Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedule...
23. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (669 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
24. [Lime Connect](https://www.softwareadvice.ie/software/158509/userlike) — 4.6/5 (647 reviews) — Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central...
25. [Sprout Social](https://www.softwareadvice.ie/software/423495/sprout-social) — 4.4/5 (606 reviews) — Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4574/customer-experience/software> |
| en | <https://www.softwareadvice.com/customer-experience/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4574/customer-experience/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4574/customer-experience/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4574/customer-experience/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4574/customer-experience/software> |
| fr | <https://www.softwareadvice.fr/directory/4574/customer-experience/software> |

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The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"ListItem"},{"name":"ChurnZero","position":4,"description":"ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.\n\n\nKey features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   \n\n\nChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29d11551-afdd-45d8-aa9a-3bb3a33bb620.png","url":"https://www.softwareadvice.ie/software/77862/churnzero","@type":"ListItem"},{"name":"Freshdesk","position":5,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"SurveyLegend","position":6,"description":"SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses.\n\nSurveyLegend lets users drag-and-drop field items to design surveys. The solution also offers various field options such as text-based comment boxes and choice-based rating sliders. Customizations like setting the input format, value range, and mandatory, as well as various question logic and branching questions are available.\n\nSurveyLegend lets users collect data and responses, and provide real time analysis in various charts such as bar, pie, NPS, and donut. Users can also export and share the collected data. It also supports sharing of surveys via hosted short-links and on social media platforms.\n\nSurveyLegend is available on a monthly and annual subscription basis and offers customer support via phone, email, live chat, and online tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d40466c-7e3f-42e2-8064-6d772a44c140.png","url":"https://www.softwareadvice.ie/software/72231/surveylegend","@type":"ListItem"},{"name":"SurveyMonkey","position":7,"description":"SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management.\n\nThe platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data.\n\nSurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8a170d5-f00f-4bc4-bb3c-53f779e744b1.jpeg","url":"https://www.softwareadvice.ie/software/157864/surveymonkey","@type":"ListItem"},{"name":"Hootsuite","position":8,"description":"Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one dashboard. The platform is designed to help businesses and organizations of all sizes manage their social media presence more efficiently. Hootsuite caters to a wide range of industries such as small businesses, financial services, government, healthcare, education, real estate, professional services, legal, agencies, and nonprofits.\n\nThe key features of Hootsuite include the ability to schedule social media posts across multiple platforms, create content quickly with an AI caption writer and hashtag generator, and track social media performance with detailed analytics and reporting. The platform also offers a unified inbox for responding to messages and comments, as well as social listening capabilities to monitor brand mentions, keywords, and trending topics. Hootsuite integrates with over 100 other tools, allowing users to manage their social media efforts in one centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.softwareadvice.ie/software/137620/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":9,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.ie/software/321306/pipedrive","@type":"ListItem"},{"name":"Jotform","position":10,"description":"Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.\n\nJotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.\n\nJotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba1007d-abcd-4fe1-aeb3-964fd08702cb.png","url":"https://www.softwareadvice.ie/software/433821/jotform","@type":"ListItem"},{"name":"Zoho Desk","position":11,"description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":12,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":13,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.ie/software/27068/livechat","@type":"ListItem"},{"name":"SumUp","position":14,"description":"SumUp is a payment processing system that allows businesses to accept card payments and manage point-of-sale operations. It is suitable for various small businesses, such as coffee shops, bakeries, boutiques, and pet stores. The system supports multiple payment methods, including portable card readers for in-person transactions, online payment processing, and self-service kiosks. SumUp provides point-of-sale systems with different configurations to meet specific business needs, along with invoicing capabilities and customer engagement tools such as gift cards.\n\nThe platform includes a mobile app that offers business solutions accessible from smartphones and tablets. It also provides financial services, including business checking accounts and wealth management options. SumUp offers next-day payout capabilities when used with a SumUp merchant account.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6a0ea-9f2f-45ef-8fa5-f9122d33a367.jpeg","url":"https://www.softwareadvice.ie/software/358736/sumup-air","@type":"ListItem"},{"name":"Trustpilot","position":15,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.softwareadvice.ie/software/364802/trustpilot","@type":"ListItem"},{"name":"Intercom","position":16,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.ie/software/378292/intercom","@type":"ListItem"},{"name":"Bitrix24","position":17,"description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"Typeform","position":18,"description":"Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. \n\nTypeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective.\n\nOnce your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.softwareadvice.ie/software/324633/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.ie/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.ie/software/2808/teamsupport","@type":"ListItem"},{"name":"Sogolytics","position":21,"description":"Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.  \n\nDesign sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.  \n\nAnd while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.softwareadvice.ie/software/37487/sogosurvey","@type":"ListItem"},{"name":"Birdeye","position":22,"description":"Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors.\n\nThe system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs.\n\nConversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.softwareadvice.ie/software/86768/birdeye","@type":"ListItem"},{"name":"Weave","position":23,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.ie/software/158992/weave","@type":"ListItem"},{"name":"Lime Connect","position":24,"description":"Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. \n \nLime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. \nThe live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. \nFor complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.\n \nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n \nFor Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution.  \n \nSince Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.softwareadvice.ie/software/158509/userlike","@type":"ListItem"},{"name":"Sprout Social","position":25,"description":"Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.\n\nThe solution features a \"Smart Inbox,\" which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.\n\nSprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32682665-d368-42e9-a749-f04c95ec4845.png","url":"https://www.softwareadvice.ie/software/423495/sprout-social","@type":"ListItem"}],"numberOfItems":25}
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