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description: Page 3 - Discover the best Customer Experience Software in Ireland. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 3 - Best Customer Experience Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) > [Page 3](https://www.softwareadvice.ie/directory/4574/customer-experience/software?page=3)

# Customer Experience Software

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Page: 3 / 24\
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## Products

1. [Influitive](https://www.softwareadvice.ie/software/124792/advocatehub) — 4.7/5 (247 reviews) — Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. I...
2. [SAP Customer Experience](https://www.softwareadvice.ie/software/416356/sap-customer-experience) — 4.3/5 (245 reviews) — SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size busi...
3. [Grade.us](https://www.softwareadvice.ie/software/136912/grade-us) — 4.8/5 (244 reviews) — Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers f...
4. [Pendo](https://www.softwareadvice.ie/software/165586/pendo) — 4.5/5 (238 reviews) — Pendo is a product management solution that helps businesses in educational technology, healthcare and financial serv...
5. [KnowledgeOwl](https://www.softwareadvice.ie/software/28525/knowledgeowl) — 4.8/5 (236 reviews) — Knowledge base software you'll enjoy using\! If you're a documentation manager, customer success leader, or IT profess...
6. [Solutionreach](https://www.softwareadvice.ie/software/318574/solutionreach-dental) — 3.8/5 (236 reviews) — For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technol...
7. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
8. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews) — Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing...
9. [NiceJob](https://www.softwareadvice.ie/software/67333/nicejob) — 4.9/5 (202 reviews) — NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales....
10. [Drift](https://www.softwareadvice.ie/software/44897/drift) — 4.5/5 (199 reviews) — Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to w...
11. [Kommo](https://www.softwareadvice.ie/software/3142/amocrm) — 4.3/5 (195 reviews) — Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With mes...
12. [TapMango](https://www.softwareadvice.ie/software/53533/tapmango) — 4.8/5 (186 reviews) — TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promo...
13. [Reputation](https://www.softwareadvice.ie/software/171769/reputation-com) — 4.4/5 (184 reviews) — Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback acros...
14. [livepro](https://www.softwareadvice.ie/software/48737/livepro) — 4.8/5 (182 reviews) — livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the...
15. [Vivantio](https://www.softwareadvice.ie/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
16. [CustomerHero](https://www.softwareadvice.ie/software/317743/startquestion) — 4.9/5 (175 reviews) — Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, ed...
17. [Kayako](https://www.softwareadvice.ie/software/27060/kayako) — 4.0/5 (174 reviews) — Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat a...
18. [ReviewTrackers](https://www.softwareadvice.ie/software/402178/reviewtrackers) — 4.7/5 (172 reviews) — ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key fe...
19. [Zoho Creator](https://www.softwareadvice.ie/software/392416/zoho-creator) — 4.3/5 (169 reviews) — Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage da...
20. [Productboard](https://www.softwareadvice.ie/software/97373/productboard) — 4.7/5 (153 reviews) — Productboard is the customer-driven product management system that empowers teams to get the right products to market...
21. [Ignition](https://www.softwareadvice.ie/software/270172/practice-ignition) — 4.7/5 (151 reviews) — Ignition automates proposals, billing, payments and workflows in a single AI-powered platform – empowering firms and ...
22. [CheckMarket](https://www.softwareadvice.ie/software/128758/checkmarket) — 4.5/5 (149 reviews) — CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government a...
23. [GetMoreReviews](https://www.softwareadvice.ie/software/175738/getmorereviews) — 4.7/5 (148 reviews) — GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate...
24. [Crisp](https://www.softwareadvice.ie/software/162277/crisp) — 4.6/5 (147 reviews) — Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with we...
25. [Hiver](https://www.softwareadvice.ie/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
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Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network.\n\n\nIn addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius.\n\n\nInfluitive is available as an iOS and Android application.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32d31776-808d-42aa-bca8-5ca58df4ee1a.png","url":"https://www.softwareadvice.ie/software/124792/advocatehub","@type":"ListItem"},{"name":"SAP Customer Experience","position":2,"description":"SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Customer Experience offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.softwareadvice.ie/software/416356/sap-customer-experience","@type":"ListItem"},{"name":"Grade.us","position":3,"description":"Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.\n\nUsers can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.\n\nReview reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.\n\nGrade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d0ad33d-077f-421f-9862-8bc4419f6fab.png","url":"https://www.softwareadvice.ie/software/136912/grade-us","@type":"ListItem"},{"name":"Pendo","position":4,"description":"Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.\n\nPendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.\n\nPendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e5c39a4-597b-49b5-90a1-1fb73392ac96.png","url":"https://www.softwareadvice.ie/software/165586/pendo","@type":"ListItem"},{"name":"KnowledgeOwl","position":5,"description":"Knowledge base software you'll enjoy using!\n\nIf you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted.\n\nWho KnowledgeOwl is perfect for:\n\nYou're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two.\n\nWhat makes KnowledgeOwl different:\n\nOur AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest.\n\nWe are documentarians and tech writers who make the kind of software we've always dreamed of. We aren't a software company who just happens to make knowledge base software. All of our features are built to make life better for authors and their readers.\n\nHere are some of our most popular features (but we have loads more!):\n\nReader groups let you control exactly who sees which content at the article and category level. Create public customer help centers, private internal wikis, or hybrid knowledge bases—all in one system. As one customer told us: \"Don't ever change this feature, it sets you apart.\"\n\nYour content can stay fresh without the stress\nArticle versioning lets you stage changes ahead of time, get reviews, and maintain audit histories. Automatic \"Needs Review\" reminders flag outdated content at intervals you choose. No more stale information or scrambling to update everything on release day.\n\nComplete design freedom\nWant to match your brand perfectly? You can customize everything from simple themes to full CSS, HTML, and JavaScript control. Need something that works out of the box? Our templates are beautiful and professional.\n\nThe support experience you've always dreamed of\nOur support team consists of both dedicated reps AND documentation experts who understand your challenges. We don't just answer questions—we can help migrate your content, customize your design, and ensure your transition is as pleasant as possible. One customer wrote: \"Every time I've had a question, I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found.\"\n\nYou can also feel good knowing you're in the hands of folks who care\nWe're a Certified B Corporation with transparent, fair pricing—no long-term commitments, no hidden surprises. We offer a 25% discount for nonprofits, B Corps, and purpose-driven organizations because we believe business should be a force for good. Our happiness guarantee means we stand behind our product and our service.\n\nStart with our generous 30-day free trial—no credit card required. Experience what it's like to work with software built by people who understand your knowledge management needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.softwareadvice.ie/software/28525/knowledgeowl","@type":"ListItem"},{"name":"Solutionreach","position":6,"description":"For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af2ddc76-eca5-4844-9641-85dd9893e24f.png","url":"https://www.softwareadvice.ie/software/318574/solutionreach-dental","@type":"ListItem"},{"name":"JustCall","position":7,"description":"JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.\nNo more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.\n\nToday, 6,000+ businesses worldwide trust JustCall to:\n✅ Manage every customer conversation in one place\n✅ Automate repetitive tasks and workflows \n✅ Get real-time AI insights that make conversations smarter\n✅ Provide 24/7 coverage with inbound AI Voice Agents \n\nWhat you get with JustCall\n✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers\n✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox\n✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent\n✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.softwareadvice.ie/software/75453/justcall","@type":"ListItem"},{"name":"Wati","position":8,"description":"Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.softwareadvice.ie/software/430256/wati","@type":"ListItem"},{"name":"NiceJob","position":9,"description":"NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more.\n\n\nNiceJob features automated emails and text messages that trigger customers to leave reviews. Reminders are sent if customers don’t leave a review. Users can create customer stories using photos, comments and tags in the reviews. Customer stories can be published to the website and selected stories can be shared to Facebook, Twitter and LinkedIn as well. \n\n\nNiceJob distributes reviews on sites with the help of a review funnel. The solution automates marketing by integrating with apps such as JOBBER, FieldPulse, Zendesk, Quickbooks, Zapier and Housecall Pro.\n\n\nNiceJob provides its services on a monthly subscription basis. Support is provided via email, live chat, online documents and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d11a7e9-3cd5-4cf9-897d-42b21153bfca.jpeg","url":"https://www.softwareadvice.ie/software/67333/nicejob","@type":"ListItem"},{"name":"Drift","position":10,"description":"Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.\n\n\nDrift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.\n\n\nDrift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.\n\n\nDrift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.softwareadvice.ie/software/44897/drift","@type":"ListItem"},{"name":"Kommo","position":11,"description":"Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities\n\n\nLead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses.\n\n\nWith workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android.\n\n\nThe setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c5c666c-8d48-4e9d-ac31-e43229769881.png","url":"https://www.softwareadvice.ie/software/3142/amocrm","@type":"ListItem"},{"name":"TapMango","position":12,"description":"TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and voucher management.\n\n\nThe application’s marketing portal enables users to manage campaigns and send promotions and offers to customers via SMS, push notifications and email. Customers can use the mobile application or in-store tablet to share images on their social media channels and add Yelp/Google reviews via automated surveys. Additionally, marketers can store customer information, define flexible reward structures and allot redeemable points to customers.\n\n\nTapMango comes with an open API and facilitates integration with third-party POS applications such as Clover, Square, Lightspeed, Shopify, Mindbody, Vend, and more. It is available on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/793a03b1-a068-45f8-bf9c-ef579762a940.jpeg","url":"https://www.softwareadvice.ie/software/53533/tapmango","@type":"ListItem"},{"name":"Reputation","position":13,"description":"Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. \n\nProfessionals can utilize Reputation to create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.\n\nReputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/812810e2-0ed9-4ec0-8527-ff2d0f8365a7.jpeg","url":"https://www.softwareadvice.ie/software/171769/reputation-com","@type":"ListItem"},{"name":"livepro","position":14,"description":"livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners.\n\n\nDeep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times.\n\n\nBusinesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.softwareadvice.ie/software/48737/livepro","@type":"ListItem"},{"name":"Vivantio","position":15,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.ie/software/394868/vivantio-pro","@type":"ListItem"},{"name":"CustomerHero","position":16,"description":"Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools.\n\n\nTeams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. \n\n\nStartquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6baed50c-6556-40d2-8750-2c7a4187024c.png","url":"https://www.softwareadvice.ie/software/317743/startquestion","@type":"ListItem"},{"name":"Kayako","position":17,"description":"Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. \n\nKayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status.\n\nAgents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.softwareadvice.ie/software/27060/kayako","@type":"ListItem"},{"name":"ReviewTrackers","position":18,"description":"ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets, and email and SMS review requests.\n\n\nReviewTrackers collects online reviews from over 100 third-party review websites such as Google, Facebook, and TripAdvisor. Users receive a notification whenever a customer leaves a new review. The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback.\n\n\nReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.softwareadvice.ie/software/402178/reviewtrackers","@type":"ListItem"},{"name":"Zoho Creator","position":19,"description":"Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with easy integrations and built-in analytics.\n\nWith Zoho Creator, teams can create forms, collect data, automate workflows, generate reports, and build dashboards. The platform enables managers to combines AI assistance, business intelligence, and advanced analytics to turn data into meaningful insights. Its unified data model and auto-scaling infrastructure ensure performance and reliability as your business grows.\n\nWith multiplatform builder, teams can design applications that run natively across web, mobile, and tablet devices, all from a single build. Administrators can also integrate apps with existing systems, such as ERPs, accounting software, inventory platforms, IoT devices, and other cloud tools, to create a connected ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.softwareadvice.ie/software/392416/zoho-creator","@type":"ListItem"},{"name":"Productboard","position":20,"description":"Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.\n\nKey features of Productboard include idea collaboration, resource management, prioritization, road mapping, feedback collection, milestone tracking, monitoring of requirements and workflows. It also allows businesses to engage with the customer community and generate anonymous feedback from colleagues. Moreover, it provides white-label solutions to set up product portals, which help share, review and launch ideas among colleagues and customers.\n\nProductboard allows integration with development, notification tracking, email, project planning and other third-party software. The product is available on monthly subscription and support is extended via online chat, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d793f79-0d7f-4e7e-a572-b442e283d3c6.png","url":"https://www.softwareadvice.ie/software/97373/productboard","@type":"ListItem"},{"name":"Ignition","position":21,"description":"Ignition automates proposals, billing, payments and workflows in a single AI-powered platform – empowering firms and agencies to sell, bill and get paid faster.\n\nMore than 8,500 businesses worldwide - from solopreneurs to Top 100 firms - trust Ignition to accelerate cash flow, reduce accounts receivable and grow revenue. \n\nIgnition helps you:\n*Capture leads and manage your sales pipeline.\n*Fast track revenue with branded online proposals.\n*Get paid on time with automated invoicing and payments.\n*Reduce business risk with templated contracts.\n*Automate data collection with online forms.\n*Centralize and manage client billing in one place.\n*Keep track of projected revenue and cash flow.\n*Connect apps to automate workflows.\n\nIgnition powers over 2.4 million client relationships and has helped firms generate more than $13 billion in revenue to date. With 91% of payments collected automatically, Ignition customers get predictable cash flow and revenue at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ceb9a8df-897c-48e2-95a6-8430b1d3ddae.png","url":"https://www.softwareadvice.ie/software/270172/practice-ignition","@type":"ListItem"},{"name":"CheckMarket","position":22,"description":"CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.\n\n\nThe survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.\n\n\nUsers can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.\n\n\nCheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5685c95c-7c8c-47be-8b4b-606fe81b50d7.png","url":"https://www.softwareadvice.ie/software/128758/checkmarket","@type":"ListItem"},{"name":"GetMoreReviews","position":23,"description":"GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on negative feedback and resolving it offline directly with customers.\n\nKey Features of GetMoreReviews include, review reminders, bad review blocker, automated social posting and website/email management. It enables enterprises to generate reviews by adding capture tool in email signatures or tag solution code on website. Additionally, it comes with reputation monitoring tool, which sends real-time alerts to manage all reviews from across the web on a unified platform.\n\nGetMoreReviews facilitates integration with third-party applications such as Facebook, Google and Twitter, allowing users to automate processes for sharing positive feedback online. Pricing is available on monthly subscriptions and support is extended via phone, chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e97aea71-1596-4eb9-b9cc-51f52ef8b1ad.png","url":"https://www.softwareadvice.ie/software/175738/getmorereviews","@type":"ListItem"},{"name":"Crisp","position":24,"description":"Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.\n\n\nFeatures of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.\n\n\nCrisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.softwareadvice.ie/software/162277/crisp","@type":"ListItem"},{"name":"Hiver","position":25,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.ie/software/60479/hiver","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4574/customer-experience/software?page=3#itemlist","numberOfItems":25}
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