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description: Page 4 - Discover the best Customer Experience Software in Ireland. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Customer Experience Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) > [Page 4](https://www.softwareadvice.ie/directory/4574/customer-experience/software?page=4)

# Customer Experience Software

Canonical: https://www.softwareadvice.ie/directory/4574/customer-experience/software

Page: 4 / 24\
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## Products

1. [UJET](https://www.softwareadvice.ie/software/344338/ujet) — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
2. [Gladly](https://www.softwareadvice.ie/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
3. [Bookafy](https://www.softwareadvice.ie/software/325994/bookafy) — 4.7/5 (137 reviews) — Bookafy has one of the most robust feature sets in the market. From a complete white label version for resellers and ...
4. [Smartlook](https://www.softwareadvice.ie/software/172537/smartlook) — 4.7/5 (136 reviews) — Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user b...
5. [OnceHub](https://www.softwareadvice.ie/software/50377/scheduleonce) — 4.6/5 (135 reviews) — OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment schedu...
6. [Creatio CRM](https://www.softwareadvice.ie/software/5948/marketingcreatio-international) — 4.7/5 (133 reviews) — Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Sa...
7. [facelift](https://www.softwareadvice.ie/software/83880/facelift-cloud) — 4.4/5 (131 reviews) — facelift is a cloud-based social media marketing solution that helps businesses automate processes for publishing con...
8. [UserTesting](https://www.softwareadvice.ie/software/336417/usertesting) — 4.5/5 (130 reviews) — UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched p...
9. [SurveySparrow](https://www.softwareadvice.ie/software/116049/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experienc...
10. [Medallia Concierge](https://www.softwareadvice.ie/software/171319/zingle) — 4.5/5 (117 reviews) — Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message...
11. [Faveo Helpdesk](https://www.softwareadvice.ie/software/27516/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
12. [Contentsquare](https://www.softwareadvice.ie/software/317780/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extr...
13. [TeamSupport Messaging & Live Chat](https://www.softwareadvice.ie/software/372181/teamsupport-messaging-and-live-chat) — 4.6/5 (114 reviews) — TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing...
14. [SmartSurvey](https://www.softwareadvice.ie/software/156523/smartsurvey) — 4.6/5 (114 reviews) — SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes r...
15. [Nextiva Contact Center](https://www.softwareadvice.ie/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
16. [Oktopost](https://www.softwareadvice.ie/software/361364/oktopost) — 4.5/5 (110 reviews) — Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on ...
17. [Preferred Patron Loyalty](https://www.softwareadvice.ie/software/152578/preferred-patron) — 4.9/5 (109 reviews) — Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growi...
18. [Bright Pattern](https://www.softwareadvice.ie/software/20023/servicepattern) — 4.8/5 (104 reviews) — Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service i...
19. [AskNicely](https://www.softwareadvice.ie/software/37463/asknicely) — 4.6/5 (100 reviews) — AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real t...
20. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) — Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on th...
21. [Crewhu](https://www.softwareadvice.ie/software/197188/crewhu) — 4.9/5 (98 reviews) — Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation...
22. [Dovetail](https://www.softwareadvice.ie/software/345899/dovetail) — 4.6/5 (97 reviews) — Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming cus...
23. [Kenect](https://www.softwareadvice.ie/software/254872/kenect) — 4.6/5 (93 reviews) — Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clien...
24. [CxEngage](https://www.softwareadvice.ie/software/341598/lifesize) — 4.4/5 (91 reviews) — Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and externa...
25. [Sprinklr](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Links

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-----

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Try Bookafy today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d54054e5-da1d-4588-afca-3e7efdaa3f07.png","url":"https://www.softwareadvice.ie/software/325994/bookafy","@type":"ListItem"},{"name":"Smartlook","position":4,"description":"Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps.\n\n\nSmartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads.\n\n\nPrimarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c2d4cdbc-006c-4fc4-9a93-e05fdc7cb5e6.png","url":"https://www.softwareadvice.ie/software/172537/smartlook","@type":"ListItem"},{"name":"OnceHub","position":5,"description":"OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. \n\nFormerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. \n\nFreelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. \n\nScreen and weight opportunities, automatically route them to appropriate personnel, manage resource pools for team collaboration, and reserve rooms or equipment as you go. When the time is right, jump on a call, switch to video, or chat live. \n\nStart free, then upgrade your plan. \n\nStart simple. Close incredible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5753ce1-3b95-495e-8f1b-b49ac721913d.png","url":"https://www.softwareadvice.ie/software/50377/scheduleonce","@type":"ListItem"},{"name":"Creatio CRM","position":6,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.\n\nCreatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\nCreatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\nAnd Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.softwareadvice.ie/software/5948/marketingcreatio-international","@type":"ListItem"},{"name":"facelift","position":7,"description":"facelift is a cloud-based social media marketing solution that helps businesses automate processes for publishing content across digital channels to increase customer engagement. Key features include contact management, post scheduling, customer targeting, conversion tracking, automated publishing and keyword filtering.\n\n\nDesigned for businesses of all sizes, facelift comes with a consolidated inbox comprising interactions recorded from multiple social media channels and provide a quick overview of customer activities on websites. Using the advertising module, media professionals can promote digital campaigns on Facebook and Instagram, ensuring increased conversion rates. Additionally, the application provides tools to monitor blogs, websites and social channels to gain insight into trending topics and generate engaging content. \n\n\nfacelift benchmarking solution allows firms to analyze the social activities of competitor websites and facilitate decision making to boost website clicks. Pricing is available on request and support is extended via documentation, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfb26e70-e381-4d9f-bfa2-981f6b7cd029.png","url":"https://www.softwareadvice.ie/software/83880/facelift-cloud","@type":"ListItem"},{"name":"UserTesting","position":8,"description":"UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface, add multiple questions/tasks and streamline follow-up processes through one-on-one video interviews.\n\n\nWith UserTesting's dashboard, enterprises can measure audiences' experience using multiple-choice questions (MCQs) or rating scales and export performance reports in Excel format. It allows managers to schedule live interviews with customers, record videos and share screens during ongoing discussions. Additionally, users can capture test results in video and utilize the built-in chat functionality to communicate with clients.\n\n\nUserTesting provides pre-formatted tests, which can be used by businesses to collect feedback about sales campaigns from marketing teams. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a169fed0-463f-479c-8bcc-cbdfc0479a2d.png","url":"https://www.softwareadvice.ie/software/336417/usertesting","@type":"ListItem"},{"name":"SurveySparrow","position":9,"description":"SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. \n\nSurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels.\n\nSurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback.\n\nSurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b9df90a-8a8b-4d57-b659-64e51c71ebc6.png","url":"https://www.softwareadvice.ie/software/116049/surveysparrow","@type":"ListItem"},{"name":"Medallia Concierge","position":10,"description":"Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.\n\n\nKey features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.\n\n\nUsers can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.\n\n\nAdditional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59f8f09c-637e-43a1-9d90-b53e5bb4c010.png","url":"https://www.softwareadvice.ie/software/171319/zingle","@type":"ListItem"},{"name":"Faveo Helpdesk","position":11,"description":"Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.\n\n\nFaveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.\n\n\nThis solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.\n\n\nFaveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.\n\n\nFaveo offers a perpetual license for a one-time fee that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.softwareadvice.ie/software/27516/faveo-helpdesk","@type":"ListItem"},{"name":"Contentsquare","position":12,"description":"Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.\n\nOur cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. \n\nFrom optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. \n\nFeatures include \n- Session Replay\n- Customer Journey Analysis\n- Zone-based Heatmaps\n- Merchandising Analysis\n- Mobile App Analysis \n- Impact Quantification \n- AI Insights\n- Struggle and Error Analysis \n- Web Performance Monitoring\n& more.\n\nContentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a15d6be5-9beb-4a71-81d6-f82a1ae3b62f.png","url":"https://www.softwareadvice.ie/software/317780/contentsquare","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":13,"description":"TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. \n\nWith powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. \n\nBy using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.softwareadvice.ie/software/372181/teamsupport-messaging-and-live-chat","@type":"ListItem"},{"name":"SmartSurvey","position":14,"description":"SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with participants.\n\n\nSmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys.\n\n\nSmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files.\n\n\nThe basic version of SmartSurvey is available for free, while users pay a monthly subscription for premium features. Along with private companies, this solution also finds its application in education, government, healthcare and not-for-profit organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2aba5e1-6095-445e-b750-5e355fc691a9.png","url":"https://www.softwareadvice.ie/software/156523/smartsurvey","@type":"ListItem"},{"name":"Nextiva Contact Center","position":15,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.ie/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Oktopost","position":16,"description":"Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business. Oktopost's social media management, social listening, and employee advocacy solutions are built for B2B, allowing marketers to engage with customers and prospects on social media, get actionable insights, and prove ROI. \n\nIntegrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth.\n\nOktopost also has a built-in employee advocacy board, enabling the marketer to promote social content across the organization with zero overhead. When employees share social content, everything is automatically tracked and measured, so just like conventional marketing channels, ROI can also be established for advocacy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d37adeb1-cabd-4a7a-91b1-b1360ef666a6.png","url":"https://www.softwareadvice.ie/software/361364/oktopost","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":17,"description":"Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growing multi-location brands and established enterprises. Our customers span independent retailers, specialty services, health & wellness, automotive, professional services, entertainment, and membership-driven organizations. What they share is a commitment to community: they want programs that feel local, reward loyalty fairly, and scale without adding operational drag.\n\nWho we serve:\n\nSmall businesses & independents choose us for quick setup, built-in messaging, and simple pricing. Owners and GMs can launch a polished loyalty program in hours, not weeks—no developer required.\n\nMid-market & multi-location brands use our deeper automation, segmentation, and analytics to drive consistency across stores while leaving room for local nuance. HQ sets guardrails; locations personalize offers, events, and partnerships.\n\nFranchises rely on our role-based access, location hierarchies, and templated campaigns so franchisees can execute proven playbooks without reinventing the wheel.\n\nEnterprises leverage our APIs, KPIs, data exports, and governance controls to integrate with existing stacks, BI tools, and data policies.\n\nWhat we offer:\n\nLoyalty program engine – Run stamp, cashback or points-based rewards, tiers, and member perks. Configure earning rules, redemptions, expirations, and bonuses. Support for auto-issue, replenishment, and scheduled offers.\n\nCommunity-style programs – Spotlight local events, fundraisers, and partner perks. Reward referrals, birthdays, and milestones that matter in your neighborhood.\n\nMessaging built-in – Email and SMS are included out of the box for welcomes, birthdays, win-backs, “miss-you,” and targeted promos. \n\nUse mobile wallet & in-app messaging to nudge visits without heavy discounting.\n\nSegmentation & campaigns – Build audiences by visit recency, spend, product mix, store, or cohort. Schedule one-off blasts or always-on journeys that react to behavior in real time.\n\nAnalytics & insights – Dashboards show lift in repeat visits, average spend, and reward liability. Cohort, SKU, and store-level reporting highlight what’s working and where to tune.\n\nMulti-location controls – Central templates, brand standards, shared assets, and approval workflows. Location overrides for local calendars, partners, and inventory realities.\n\nKiosk & POS options – Support for store-front check-ins and redemption flows, with kiosk enhancements and integrations.\n\nAPIs & integrations – Connect loyalty data with ecommerce, CRM, and analytics. Export securely to your BI stack for deeper analysis.\n\nCompliance & deliverability – Fully TCPA and CTIA compliant. Consent capture, opt-in management, quiet hours/time-zone handling, and best-practice messaging help protect brand reputation and ROI\n\nDesign & branding – Launch with a branded template, then iterate. Support for digital card art, e-mail designs, and campaign creatives.\n\nEditions that scale with you:\n\nSmall Business – Essential features for 1 to 3 locations: launch fast, keep members engaged, and measure results with straightforward reporting.\n\nGrowth – Advanced automation, larger messaging allowances, and deeper segmentation for brands expanding to multiple stores.\n\nFranchise – Multi-location governance, role-based permissions, shared assets, and analytics rolled up by region or network.\n\nEnterprise – APIs, KPI, Analytics and enterprise data controls for high-volume programs.\n\nServices that ensure success:\n\nOnboarding & migration to move existing members and offers cleanly. Strategic support for program design, calendar planning, and testing. Training for staff and franchisees. Ongoing success to review KPIs, seasonal opportunities, and new feature adoption.\n\nWhether you’re a single shop proving product-market fit or an enterprise standardizing across hundreds of locations, Preferred Patron gives you a customer retention platform that is practical and brand-right","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.softwareadvice.ie/software/152578/preferred-patron","@type":"ListItem"},{"name":"Bright Pattern","position":18,"description":"Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.\n\n\nBright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.\n\n\nBright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.softwareadvice.ie/software/20023/servicepattern","@type":"ListItem"},{"name":"AskNicely","position":19,"description":"AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.\n\n\nAskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.\n\n\nDashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.\n\n\nAskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/054cf152-6aae-4b30-b6ec-fca7301b0c82.png","url":"https://www.softwareadvice.ie/software/37463/asknicely","@type":"ListItem"},{"name":"Survicate","position":20,"description":"Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence.\n\nWith advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn raw feedback into actionable strategies that boost customer satisfaction, reduce churn, refine products, and sharpen marketing efforts.\n\nConnect Survicate seamlessly with various native integrations and act on the collected insights instantly. \n\nKey features include:\n- Run highly targeted surveys via email, link, website, in-product, and mobile apps\n- Connect 40+ native integrations, like HubSpot, Braze, Slack, Salesforce, and more\n- Visualize real-time data with customizable Dashboards & widgets\n- Analyze & categorize feedback & sentiment faster with the AI-powered Insights Hub\n- Instantly uncover trends and customer needs with the Research Assistant AI chat\n- Collect feedback in multiple languages to automatically reach a global audience\n\nCommon use cases include:\n- Identify feature requests, uncover usability issues, and validate ideas directly with users. Prioritize roadmaps based on real feedback gathered via in-product, mobile, and web surveys.\n- Run post-interaction CSAT and NPS® surveys to understand customer satisfaction and improve performance. Spot detractors early and respond before they churn.\n- Collect insights to improve messaging, conversion, and brand positioning. Test landing page effectiveness or campaign recall with targeted surveys & analyze results quickly with AI. Then, connect with 40+ native integrations to automate workflows & personalize communications effortlessly.\n- Understand user experience inside mobile & web apps. Catch negative feedback before it hits review sites by triggering contextual surveys based on app behavior​​. Aggregate reviews from external sites and easily categorize, extract insights, and analyze with AI.\n- Reach audiences in multiple languages through multilingual surveys with personalized logic. Capture consistent feedback globally while centralizing data for efficient analysis.\n- Use the AI-powered Research Assistant to summarize qualitative responses and trends at scale. Run continuous research with targeted surveys and surface unexpected insights through the Insights Hub​.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3ea9811-0efe-4142-a73c-dc185941a50d.png","url":"https://www.softwareadvice.ie/software/31821/survicate","@type":"ListItem"},{"name":"Crewhu","position":21,"description":"Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity tracking, negative feedback management, performance metrics, peer-to-peer recognition and goal setting/tracking.\n\nTeams using Crewhu can collect transactional feedback daily, receive notifications about customer feedback and send automated relational surveys to clients to optimize customer satisfaction. The application enables managers to choose metrics that align with their organization's goals, create gamification programs and launch contests to improve employee engagement. Additionally, it allows employees to recognize team members, set up automated company anniversary and birthday badges and facilitate collaboration and communication using various core value badges. \n\nCrewhu offers a personalized store, which lets organizations reward their employees with prizes, gain insights into the number of bucks rewarded via a dashboard and redeem prizes from any devices using accumulated points. It is available on monthly as well as annual subscriptions and support is extended via FAQs, phone and inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4aacb9d4-4eb1-41dc-b321-774ad80736a8.png","url":"https://www.softwareadvice.ie/software/197188/crewhu","@type":"ListItem"},{"name":"Dovetail","position":22,"description":"Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable intelligence. It helps product, design, and development teams centralize, analyze, and share critical customer knowledge at scale.\n\nThe platform allows teams to analyze customer feedback from surveys, interviews, support tickets, and other sources of unstructured data. Users can generate decision-ready intelligence rapidly with the help of natural language processing (NLP), sentiment analysis, and machine learning, ensuring speed and accuracy.\n\nDovetail enables users to share high-value insights directly with stakeholders across the organization via an intuitive interface, promoting enterprise alignment and accelerating decision-making processes. It includes a streamlined interface to assemble data and convert raw customer input into structured, manageable information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd5d466c-2194-4147-858e-20ee0ce16ae5.png","url":"https://www.softwareadvice.ie/software/345899/dovetail","@type":"ListItem"},{"name":"Kenect","position":23,"description":"Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. \n\nKenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message. \n\nKenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5be12039-b695-49ba-b4cb-55a03cd5a0cf.jpeg","url":"https://www.softwareadvice.ie/software/254872/kenect","@type":"ListItem"},{"name":"CxEngage","position":24,"description":"Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.\n\n\nLifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.\n\n\nLifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98289597-9672-4b18-9507-bab48bd73912.webp","url":"https://www.softwareadvice.ie/software/341598/lifesize","@type":"ListItem"},{"name":"Sprinklr","position":25,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.ie/software/86501/sprinklr-marketing","@type":"ListItem"}],"numberOfItems":25}
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