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description: Page 7 - Discover the best Customer Experience Software in Ireland. Compare top Customer Experience Software tools with customer reviews, pricing and free demos.
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title: Page 7 - Best Customer Experience Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) > [Page 7](https://www.softwareadvice.ie/directory/4574/customer-experience/software?page=7)

# Customer Experience Software

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Page: 7 / 24\
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## Products

1. [Endear](https://www.softwareadvice.ie/software/325964/endear) — 4.5/5 (44 reviews) — Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships. Organize c...
2. [CallPage](https://www.softwareadvice.ie/software/351415/callpage) — 4.5/5 (44 reviews) — CallPage is a call tracking software designed to help businesses track, manage and analyze phone calls. The platform ...
3. [Scorebuddy](https://www.softwareadvice.ie/software/154795/scorebuddy) — 4.5/5 (43 reviews) — Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monit...
4. [Collect.chat](https://www.softwareadvice.ie/software/476752/Collect-chat) — 4.6/5 (43 reviews) — Collect.chat is a conversational form tool designed to turn traditional data collection into interactive chatbot expe...
5. [Heap](https://www.softwareadvice.ie/software/240492/heap) — 4.5/5 (42 reviews) — Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys,...
6. [Screeb](https://www.softwareadvice.ie/software/335937/screeb) — 4.5/5 (42 reviews) — Understand, Ask, Engage, and Guide Your Users, All In One Place. Screeb brings everything you need to elevate the pro...
7. [GatherUp](https://www.softwareadvice.ie/software/333590/gatherup) — 4.6/5 (41 reviews) — GatherUp is one platform that scales all aspects of your reputation management from listening to customers to underst...
8. [Conversational Cloud](https://www.softwareadvice.ie/software/13840/liveengage) — 4.3/5 (41 reviews) — LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging...
9. [Kapture CX](https://www.softwareadvice.ie/software/23771/Kapture) — 4.2/5 (40 reviews) — Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every oper...
10. [Key Survey](https://www.softwareadvice.ie/software/139339/key-survey) — 4.6/5 (40 reviews) — Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offli...
11. [SendX](https://www.softwareadvice.ie/software/46465/sendx) — 4.6/5 (39 reviews) — We’re not here to police what you send to your list. We're here for the good guys building legitimate subscriber base...
12. [ThriveDesk](https://www.softwareadvice.ie/software/333563/thrivedesk) — 4.7/5 (37 reviews) — ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to strea...
13. [SmartKarrot](https://www.softwareadvice.ie/software/88639/smartkarrot) — 4.4/5 (37 reviews) — SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Ret...
14. [Quiq](https://www.softwareadvice.ie/software/173542/quiq) — 4.5/5 (37 reviews) — Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on b...
15. [InputKit](https://www.softwareadvice.ie/software/356350/inputkit) — 4.9/5 (37 reviews) — InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their ...
16. [Uberall](https://www.softwareadvice.ie/software/177190/uberall-corex) — 4.6/5 (37 reviews) — Uberall is a multi-location marketing platform that helps businesses get found, be chosen, and drive engagement. Our ...
17. [Desku](https://www.softwareadvice.ie/software/371788/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io ...
18. [Process360 Live](https://www.softwareadvice.ie/software/177319/igrafx) — 4.7/5 (36 reviews) — iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a co...
19. [Feedbackly](https://www.softwareadvice.ie/software/270255/tapin-feedback) — 4.2/5 (36 reviews) — Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey....
20. [SmileBack](https://www.softwareadvice.ie/software/145171/smileback) — 4.9/5 (35 reviews) — SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engag...
21. [ReviewInc](https://www.softwareadvice.ie/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...
22. [Gupshup](https://www.softwareadvice.ie/software/323217/gupshup) — 4.3/5 (35 reviews) — Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsAp...
23. [Verified Reviews](https://www.softwareadvice.ie/software/436322/verified-reviews) — 4.0/5 (34 reviews) — Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail in...
24. [Totango](https://www.softwareadvice.ie/software/240462/totango) — 3.7/5 (33 reviews) — Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer suc...
25. [Medallia Experience Cloud](https://www.softwareadvice.ie/software/140518/medallia) — 4.5/5 (33 reviews) — Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee an...

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## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Links

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And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7927ee97-c883-468b-8fd5-0e7546955b84.png","url":"https://www.softwareadvice.ie/software/325964/endear","@type":"ListItem"},{"name":"CallPage","position":2,"description":"CallPage is a call tracking software designed to help businesses track, manage and analyze phone calls. The platform allows teams to identify and monitor customers as well as measure the effectiveness of marketing campaigns.\n\nAdministrators can create call reports, view call activity and even analyze phone conversations. 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Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.\n\n\nTo assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.\n\n\nScorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.softwareadvice.ie/software/154795/scorebuddy","@type":"ListItem"},{"name":"Collect.chat","position":4,"description":"Collect.chat is a conversational form tool designed to turn traditional data collection into interactive chatbot experiences on websites. It is used by businesses in various industries to engage with website visitors and gather information without requiring technical expertise.\n\nThe platform includes a drag-and-drop builder for creating personalized chatbots without coding. It supports automated data collection, meeting scheduling, and lead generation to help maintain visitor interaction. Deployment options include website widgets, dedicated chatbot pages, and embedded forms. Pre-designed templates are available to simplify chatbot creation.\n\nThe system uses a conversational interface, presenting questions one at a time in a chat format instead of displaying all fields simultaneously. The format helps create a more interactive experience while collecting data. Notifications are sent through email, dashboard alerts, and connected applications when visitors interact with the chatbot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bf2e512b-578c-4915-9827-01f6e8390aa4.png","url":"https://www.softwareadvice.ie/software/476752/Collect-chat","@type":"ListItem"},{"name":"Heap","position":5,"description":"Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight.\n\nGet complete data with a single snippet that automatically captures the entire digital experience of every user on your product or site — no engineering needed. You'll get the most complete dataset on the market, governed and organized for maximum usage.\n\nOur advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following. It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.\n\nGet full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. Fully understand why users do what they do & instantly see what the fix is.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1cdbe2e-1d45-4fee-833f-356677cbf71e.webp","url":"https://www.softwareadvice.ie/software/240492/heap","@type":"ListItem"},{"name":"Screeb","position":6,"description":"Understand, Ask, Engage, and Guide Your Users, All In One Place.\n\nScreeb brings everything you need to elevate the product experience — observe user behavior through session replays, gather insights with surveys, analyze data with AI, and guide users with product tours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0befc8ed-4258-4d78-ac42-ea27b360f6d8.png","url":"https://www.softwareadvice.ie/software/335937/screeb","@type":"ListItem"},{"name":"GatherUp","position":7,"description":"GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. \n\nListen: Gather customer feedback from first party to third party reviews to NPS scores and surveys\n- Email requests\n- SMS requests\n- TextBack\n- Web-to-Text Widget \n- Monitor reviews on the most important sites\n- Monitor Google Business Profile Q&A \n\nUnderstand: Analyze customer feedback for actionable insights\n- Tag customers by theme or topic\n- Auto-tagging reviews\n- Performance reporting\n- Smart Insights\n- Filter reports by tag or keyword\n- Feedback and review notifications\n\nEngage: Leverage insights to attract, engage, and retain customers\n- AI-assisted review responses\n- SMS Marketing\n- Two-Way SMS Conversations\n- Display reviews on website using widgets\n- Location or tag-specific review widget \n- Social sharing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7b9753f-f184-4197-a4fa-4a6e90a617a5.jpeg","url":"https://www.softwareadvice.ie/software/333590/gatherup","@type":"ListItem"},{"name":"Conversational Cloud","position":8,"description":"LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.\n\n\nThe Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.\n\n\nConversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. 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With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.softwareadvice.ie/software/23771/Kapture","@type":"ListItem"},{"name":"Key Survey","position":10,"description":"Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.\n\n\nKey Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.\n\n\nKey Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ff0e685-d7ea-4098-b27c-18ba3555bd68.png","url":"https://www.softwareadvice.ie/software/139339/key-survey","@type":"ListItem"},{"name":"SendX","position":11,"description":"We’re not here to police what you send to your list.\n\nWe're here for the good guys building legitimate subscriber bases — regardless of which industry you're in, including ones who get unfairly banned like cryptocurrency & blockchain, gambling, cannabis, supplements, affiliate marketing and so many others. \n\nSendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. It enables users to send unlimited email campaigns, build email lists, design emails using a drag-and-drop editor, email automation and sequences. SendX also provides 24x7 Live Support, a free migration service from any ESP, a bundle of responsive email templates and half a million stock free images for your email campaigns.\n\n\nYearly and monthly pricing plans are available. Support is offered via email, online chat and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd9171f3-d117-4587-ae7f-b275083aa43a.jpeg","url":"https://www.softwareadvice.ie/software/46465/sendx","@type":"ListItem"},{"name":"ThriveDesk","position":12,"description":"ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard.\n\nKey features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more. \n\nBusinesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d18ef494-fc90-42f5-86cd-bff510f012eb.png","url":"https://www.softwareadvice.ie/software/333563/thrivedesk","@type":"ListItem"},{"name":"SmartKarrot","position":13,"description":"SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).\n\n1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.\n2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.\n3. Our New Age Design with a PLG mindset allows for a great experience for users.\n4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ed8502d-f981-435a-9761-25d4afcf9872.png","url":"https://www.softwareadvice.ie/software/88639/smartkarrot","@type":"ListItem"},{"name":"Quiq","position":14,"description":"Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.\n\n\nAgents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.\n\n\nQuiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a0810494-df67-459a-ab3b-d9e74e24002d.png","url":"https://www.softwareadvice.ie/software/173542/quiq","@type":"ListItem"},{"name":"InputKit","position":15,"description":"InputKit is a SaaS solution that enhances companies' global customer and employee experiences while bolstering their online reputation. Through the utilization of InputKit, organizations have the ability to create an extraordinary impact that resonates with both their customers and employees.\n\nAt the core of business triumph lies the people who constitute it. Establishing effective methods for listening and collecting feedback is paramount for continuous evolution and innovation within an organization.\n\nToday, delivering an exceptional customer experience is not just an option but a necessity for retaining and attracting new clientele. Equip yourself with the tools for success by integrating InputKit into operations. The technological solution is designed to help users realize customer experience aspirations while placing people at the forefront of strategic decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/556b03b6-3eda-4d7f-949f-23a721cadf38.png","url":"https://www.softwareadvice.ie/software/356350/inputkit","@type":"ListItem"},{"name":"Uberall","position":16,"description":"Uberall is a multi-location marketing platform that helps businesses get found, be chosen, and drive engagement. Our customers drive 140% more branded search and are twice as likely to be chosen by their target customers after partnering with us. The Uberall platform brings together location data, listing and review management, store locator and local pages, messages, local social and social ads all in one intuitive platform. With Uberall, you can manage data across multiple locations and customer interactions through various online channels all from one platform, saving you precious time.\n\nuberall offers an application programming interface (API), which lets businesses integrate the system with several third-party applications. Pricing is available on request and support is extended via phone, email and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75d847fa-37f2-4b4c-b71b-188c36554baa.png","url":"https://www.softwareadvice.ie/software/177190/uberall-corex","@type":"ListItem"},{"name":"Desku","position":17,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.softwareadvice.ie/software/371788/desku","@type":"ListItem"},{"name":"Process360 Live","position":18,"description":"iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. \n\nWith iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/49257b47-ed47-4526-b8c2-7262877004b9.jpeg","url":"https://www.softwareadvice.ie/software/177319/igrafx","@type":"ListItem"},{"name":"Feedbackly","position":19,"description":"Feedbackly is an all-in-one CX tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the a CXM provider enabling Emotional Experience measurement. Furthermore,  it shows which emotions drive sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/038e731d-57e4-47bc-a283-27df9436944c.png","url":"https://www.softwareadvice.ie/software/270255/tapin-feedback","@type":"ListItem"},{"name":"SmileBack","position":20,"description":"SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk, Freshdesk and Autotask.\n\n\nSmileBack allows organizations to receive push alerts for customer testimonials or negative reviews, send emails to marketing teams and re-open tickets to resolve customer queries. It offers a host of features including review management, website widget, white-glove onboarding, automatic notifications and more. Marketers can filter reviews by ticket status, agent or customer and cross-reference data to analyze the performance of agents and customer satisfaction rate.\n\n\nSmileBack allows managers to view recent reviews, comments, monthly trend and other metrics via a dashboard. It also supports integration with various third-party applications including Slack, Dropbox, Zapier and more. Pricing includes annual/monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b16b6b5-ca85-4409-bb3b-6ebc5abc08ee.png","url":"https://www.softwareadvice.ie/software/145171/smileback","@type":"ListItem"},{"name":"ReviewInc","position":21,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.ie/software/337190/reviewinc","@type":"ListItem"},{"name":"Gupshup","position":22,"description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b5b301b-d4d5-4b71-b5cd-daebe7a3e044.png","url":"https://www.softwareadvice.ie/software/323217/gupshup","@type":"ListItem"},{"name":"Verified Reviews","position":23,"description":"Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry collect, publish and moderate customer reviews. Key features include product reviews, photo reviews, website reviews, rich snippets, social sharing, email customization, on-site widgets and review monitoring. \n\nTeams using Verified Reviews can have promoters relay their opinions online through GMB, Facebook and other channels and send review requests to customers to be posted on the sites the business is visible. The platform enables organizations to reach out to consumers to create relevant video content, which is automatically optimized and adapted to increase engagement. Additionally, requests for reviews can be made via SMS or emails to collect reviews from customers and improve the overall satisfaction of clients.\n\nVerified Reviews allows managers to add new and dynamic content on their websites to boost SEO performance and visibility on search engines. It is available on monthly subscriptions and support is extended via phone, email and online inquiry form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc0ab081-5c17-4d3a-878a-33cd0a053bc9.jpeg","url":"https://www.softwareadvice.ie/software/436322/verified-reviews","@type":"ListItem"},{"name":"Totango","position":24,"description":"Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams.\n\n\nTotango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers.\n\n\nTotango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d7d2162-76f3-4042-b88a-f1d7dd6f1b2c.png","url":"https://www.softwareadvice.ie/software/240462/totango","@type":"ListItem"},{"name":"Medallia Experience Cloud","position":25,"description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27f5ec68-c078-4e3d-b644-699cbbe8e804.png","url":"https://www.softwareadvice.ie/software/140518/medallia","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4574/customer-experience/software?page=7#itemlist","numberOfItems":25}
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