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description: Discover the best Incident Management Software in Ireland. Compare top Incident Management Software tools with customer reviews, pricing and free demos.
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title: Best Incident Management Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Incident Management Software

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## Products

1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (802 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
2. [Mitti (by SafetyCulture)](https://www.softwareadvice.ie/software/113670/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) is the operations system for every site, shift and standard. Trusted by over 80,000 organisa...
3. [VelocityEHS](https://www.softwareadvice.ie/software/160087/velocityehs) — 4.5/5 (166 reviews) — VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify co...
4. [GoAudits](https://www.softwareadvice.ie/software/200005/goaudits) — 4.8/5 (145 reviews) — GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklis...
5. [Xurrent IMR](https://www.softwareadvice.ie/software/535611/Xurrent-IMR) (0 reviews) — Xurrent IMR is an incident management and response platform built for SRE, DevOps, and IT operations teams at organiz...
6. [Incident Tracker](https://www.softwareadvice.ie/software/111390/incident-tracker) — 4.6/5 (25 reviews) — Incident Tracker is a cloud-based incident reporting and management platform purpose-built for organizations operatin...
7. [Workday HCM](https://www.softwareadvice.ie/software/390210/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analys...
8. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
9. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
10. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
11. [Site24x7](https://www.softwareadvice.ie/software/360425/site24x7) — 4.7/5 (382 reviews) — Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor we...
12. [Datadog](https://www.softwareadvice.ie/software/101405/datadog) — 4.6/5 (369 reviews) — Datadog is a cloud-based observability and security platform that helps technology, financial services, e-commerce, h...
13. [Pulseway](https://www.softwareadvice.ie/software/36599/pulseway) — 4.7/5 (312 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
14. [NinjaOne](https://www.softwareadvice.ie/software/349671/ninjarmm) — 4.7/5 (298 reviews) — NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizati...
15. [Splunk Enterprise](https://www.softwareadvice.ie/software/234262/splunk-enterprise) — 4.6/5 (267 reviews) — The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includ...
16. [SiteDocs](https://www.softwareadvice.ie/software/29525/sitedocs) — 4.8/5 (255 reviews) — SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes ...
17. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
18. [Pirani](https://www.softwareadvice.ie/software/122791/pirani-riskment-suite) — 4.5/5 (225 reviews) — Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure ...
19. [PagerDuty](https://www.softwareadvice.ie/software/143953/pagerduty) — 4.6/5 (221 reviews) — PagerDuty is a cloud-based operations platform that helps businesses of all sizes detect, respond to, and resolve IT ...
20. [Issuetrak](https://www.softwareadvice.ie/software/318585/issuetrak) — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
21. [New Relic](https://www.softwareadvice.ie/software/142684/new-relic-one) — 4.5/5 (201 reviews) — New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimiz...
22. [Vivantio](https://www.softwareadvice.ie/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond ...
23. [Zoho Creator](https://www.softwareadvice.ie/software/392416/zoho-creator) — 4.3/5 (170 reviews) — Zoho Creator is a low-code application development platform that serves businesses of all sizes, from small teams to ...
24. [Mattermost](https://www.softwareadvice.ie/software/404256/mattermost) — 4.4/5 (168 reviews) — As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboratio...
25. [OpsGenie](https://www.softwareadvice.ie/software/438957/opsgenie) — 4.6/5 (156 reviews) — Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategi...

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## Related Categories

- [Occupational Health Software](https://www.softwareadvice.ie/directory/439/occupational-health/software)
- [Audit Software](https://www.softwareadvice.ie/directory/4188/audit/software)
- [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [EHS Management Software](https://www.softwareadvice.ie/directory/4673/ehs/software)

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4577/incident-management/software> |
| en | <https://www.softwareadvice.com/incident-management/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4577/incident-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4577/incident-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4577/incident-management/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4577/incident-management/software> |
| fr | <https://www.softwareadvice.fr/directory/4577/incident-management/software> |

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Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. 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Every audit completed, finding raised and action closed out becomes intelligence your teams can use to improve every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7298e0a0-6579-4624-b414-9c8df17b44d4.png","url":"https://www.softwareadvice.ie/software/113670/iauditor","@type":"ListItem"},{"name":"VelocityEHS","position":3,"description":"VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify complex issues to deliver exceptional outcomes. Whether you’re a global enterprise or a smaller organization with big aspirations, a partnership with VelocityEHS provides your team with an approach to EHS & ESG that is smart enough to predict and address your challenges without overwhelming or adding unnecessary complexity. \n\nRelied on by more than 10 million users worldwide, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold standard, delivering best-in-class software solutions for managing Safety, Ergonomics, Chemical Management, and Operational Risk. In addition, Velocity offers world-class applications for Contractor Safety & Permit to Work, Environmental Compliance, and ESG. \n\nThe VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any other EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2025 Green Quadrant Analysis, VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba38214-4091-48b2-89ba-62fd3a0d2845.png","url":"https://www.softwareadvice.ie/software/160087/velocityehs","@type":"ListItem"},{"name":"GoAudits","position":4,"description":"GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklists and automated reporting. It is used across industries such as hospitality, food and beverage, healthcare, retail, manufacturing, facility management, construction, and logistics. The platform supports inspections for purposes such as brand standards compliance, quality control, health and safety checks, food safety, and adherence to standard operating procedures.\n\nThe application includes mobile auditing features compatible with phones, tablets, and computers on Android and iOS platforms. GoAudits functions in offline environments and allows the creation of custom digital checklists with options for photo capture, annotations, and e-signatures. After inspections, it generates reports with smart scores and historical trends, reducing the need for manual reporting.\n\nGoAudits includes a task management system to support communication between frontline staff and management. It enables the assignment of follow-up actions, the creation of custom workflows, and the standardization of processes across locations. A dashboard provides real-time operational insights, helping organizations track performance, identify recurring issues, and monitor trends across teams or sites. The collected data supports efforts to improve standards and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.softwareadvice.ie/software/200005/goaudits","@type":"ListItem"},{"name":"Xurrent IMR","position":5,"description":"Xurrent IMR is an incident management and response platform built for SRE, DevOps, and IT operations teams at organizations of all sizes, across industries such as technology, finance, and healthcare. Xurrent IMR can be deployed as a cloud-based solution, making it accessible from any web browser without local installation. Core features include real-time incident detection, automated alerting, on-call scheduling, escalation workflows, post-incident review tools, and integrations with monitoring and communication tools. Teams can use the on-call scheduling feature to ensure the right people are notified at the right time, reducing response delays. The post-incident review tools help teams document findings and track corrective actions to prevent recurring issues. Support is available via email, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/c9b38c4a69c3a2f73d1f874b32c70380/xurrent-imr.png","url":"https://www.softwareadvice.ie/software/535611/Xurrent-IMR","@type":"ListItem"},{"name":"Incident Tracker","position":6,"description":"Incident Tracker is a cloud-based incident reporting and management platform purpose-built for organizations operating in compliance-driven, high-accountability industries. From healthcare and behavioral health to government agencies, educational institutions, security services, industrial operations, logistics, property management, hospitality, libraries, recreation and parks, and religious organizations — Incident Tracker provides the structure, visibility, and control teams need to manage incidents from first report to final resolution.\nA Single System of Record for Every Incident\nScattered spreadsheets, paper forms, and disconnected email chains create gaps in reporting, slow response times, and expose organizations to compliance risk. Incident Tracker replaces this fragmented approach with a centralized platform where every incident — regardless of type, location, or department — is captured, tracked, escalated, and resolved in one place. Every action is logged and timestamped, creating a complete, auditable trail that stands up to regulatory scrutiny.\nFully Customizable Without IT Involvement\nNo two organizations handle incidents the same way, and Incident Tracker is built with that in mind. Administrators can configure custom intake forms tailored to specific incident types — workplace injuries, behavioral health events, security breaches, facility issues, policy violations, and more. Escalation rules, approval workflows, role-based routing, and automated reminders can all be defined without writing a single line of code. As your organization grows or your processes evolve, the platform adapts with you.\nBuilt for Regulated and High-Risk Industries\nIncident Tracker was designed with the unique needs of regulated industries in mind. Healthcare and behavioral health organizations can document clinical incidents, near-misses, and patient safety events while maintaining HIPAA-conscious workflows. Government and education clients benefit from structured reporting processes that support policy compliance and public accountability. Security services and industrial operations teams can manage workplace safety incidents and OSHA-relevant reporting efficiently. Whatever your regulatory environment, Incident Tracker helps you stay ahead of requirements rather than scrambling to meet them.\nReal-Time Analytics and Reporting\nUnderstanding patterns in your incident data is just as important as capturing the data itself. Incident Tracker's built-in analytics dashboard gives administrators and leadership real-time visibility into incident volume, response times, resolution rates, recurring trends, and team performance. Filter and segment data by location, department, incident type, date range, or any custom field — so you're always looking at the metrics that matter most to your organization. Scheduled reports and exports keep stakeholders informed without requiring manual effort.\nSeamless Integration With Your Existing Tools\nIncident Tracker's robust API enables deep integration with the platforms your organization already relies on — including EHR and EMR systems, HR platforms, facility management tools, and enterprise communication software. Data flows where it needs to go, eliminating duplicate entry and keeping your broader operational ecosystem in sync.\nFast to Deploy, Easy to Adopt\nOne of the most common barriers to software success is low staff adoption. Incident Tracker addresses this with an intuitive, role-appropriate interface that requires minimal training. Field staff, managers, and administrators each see only what's relevant to their role, reducing friction and encouraging consistent use. Cloud-based deployment means there's no infrastructure to manage, and organizations can be up and running quickly regardless of their internal IT capacity.\nFrom a small nonprofit managing facility safety to a large healthcare network coordinating incident response across dozens of locations, Incident Tracker scales to meet your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0d3c487-f9c0-4883-b7f0-9e11b6cd064a.png","url":"https://www.softwareadvice.ie/software/111390/incident-tracker","@type":"ListItem"},{"name":"Workday HCM","position":7,"description":"Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analysis, and execution. Workday delivers user and administrative tools such as financial management, HR planning, talent sourcing, payroll processing, reporting and more from a unified portal.\n\nWorkday HCM includes human resource management, workforce planning, recruiting, compensation, benefits, time and attendance, learning and more. Workday also offers a module for educational institutions that includes recruiting and admissions, curriculum management, records, advising and financial aid tracking.\n\nWith Workday HCM, recruiters and managers can build new teams by finding skilled workers through integrated talent searching and job profiles. The built-in HR component allows users to manage time-off and absences through a self-service employee interface that includes time-off requests and reporting, time-tracking, and policy automation. Users can also visualize organizational structures, manage both full-time employees and temporary employees, as well as configure workflows and define end-to-end business processes.\n\nWorkday HCM is mainly used by CHROs within midsize to large enterprises across the telecommunication, education, financial services, healthcare, manufacturing, non-profit, retail and technology industry verticals. Additionally, Workday HCM provides mobile applications for both iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.softwareadvice.ie/software/390210/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":8,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"JIRA Service Management","position":9,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.ie/software/116349/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":10,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.ie/software/30413/samanage","@type":"ListItem"},{"name":"Site24x7","position":11,"description":"Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks.\n\n\nPrime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more.\n\n\nSite24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone, email and an online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.softwareadvice.ie/software/360425/site24x7","@type":"ListItem"},{"name":"Datadog","position":12,"description":"Datadog is a cloud-based observability and security platform that helps technology, financial services, e-commerce, healthcare, media, telecommunications, pharma, and public sector organizations monitor their full technology stack. It serves businesses of all sizes, from startups to large enterprises.\n\nDeployed as SaaS, Datadog also supports public cloud, private cloud, hybrid, on-premises, and bring-your-own-cloud environments.\n\nCore features include infrastructure monitoring, application performance monitoring with distributed tracing, log management, network monitoring, database query-level visibility, real user monitoring with session replay, synthetic testing, and cloud security with threat detection and CI/CD pipeline observability. Over 1,000 out-of-the-box integrations allow teams to monitor existing tools without replacing them. Automated anomaly detection and root cause analysis help reduce time spent diagnosing incidents. A low-code workflow automation builder with over 1,750 actions supports operational tasks, and AI-assisted investigation tools help teams query telemetry and identify issues using natural language.\n\nShared dashboards and alerting support collaboration across development, operations, security, and business teams.\n\nSupport is available via a knowledge base, documentation, and customer support channels.","image":"https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png","url":"https://www.softwareadvice.ie/software/101405/datadog","@type":"ListItem"},{"name":"Pulseway","position":13,"description":"Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.\n\nPulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.\n\nPulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.\n\nKey Pulseway features: \n- Monitoring and Management\n- Discovery and Deployment\n- Server Management and Monitoring\n- Automation like Never Before\n- Out-of-the-box OS & 3rd Party Patching\n- Unlimited Remote Control for macOS and Windows\n- Custom Reporting\n\nPulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.softwareadvice.ie/software/36599/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":14,"description":"NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.softwareadvice.ie/software/349671/ninjarmm","@type":"ListItem"},{"name":"Splunk Enterprise","position":15,"description":"The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includes data indexing tools, which enable users to locate specific data across large data sets.\n\n\nThe software is designed to serve users with limited technical expertise. A key selling point is the platform's scalability, which allows it to grow with the amount of data it is needed to process; up to at least 100 terabytes per day. To ensure users always have access to their data, even in the event of a system disruption, this platform features built-in failover and disaster recovery capabilities.\n\n\nDeployment options include both on-premise and SaaS (Software as a Service). Subscription pricing is based on the amount of data indexed per day, and pricing decreases as the amount of data indexed increases. There are perpetual and term license pricing options as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.softwareadvice.ie/software/234262/splunk-enterprise","@type":"ListItem"},{"name":"SiteDocs","position":16,"description":"SiteDocs, a GoCanvas solution, is a cloud-based safety management solution designed for businesses of multiple sizes in the construction and maintenance industries. Users can run their safety programs through mobile apps and web browsers. Key features include digital documentation, compliance management and dashboard. The solution helps users track worker certifications and monitor safety in real time.\n\nSiteDocs features digital documentation that allows users to store their documents in a central repository. Users can organize their documents and tag them appropriately so that they can be searched during audits. It helps users convert paper forms to digital using drag and drop form builder. With the help of the compliance management and worker certification module, users do not miss legal regulations and documentation requirements. Users can also upload safety documents such as safety manual, toolbox talks and material safety data sheets.\n\nSiteDocs offers live phone support during business hours. Pricing is based on company size and users are billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.softwareadvice.ie/software/29525/sitedocs","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":17,"description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Pirani","position":18,"description":"Pirani is an all-in-one risk and compliance management platform that helps organizations control, govern, and ensure compliance across corporate processes. With Pirani, teams can define evaluation criteria, identify risks across processes, products, areas, and projects, and implement effective controls in a simple and structured way.\n\nThe platform supports the entire risk lifecycle, from assessment and workflow planning to incident reporting, AML monitoring, and audit management. It enables organizations to assign responsibilities, track progress, and receive automated alerts for pending or overdue tasks, while also providing real-time dashboards and reporting to support informed decision-making.\n\nPirani integrates seamlessly with business tools such as Active Directory, Gmail, Google Drive, Dropbox, and Power BI, ensuring risk management is connected to the organization’s existing ecosystem. Designed to be intuitive, scalable, and AI-powered through Pirani Copilot, the platform makes risk management simple, practical, and effective for organizations of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.softwareadvice.ie/software/122791/pirani-riskment-suite","@type":"ListItem"},{"name":"PagerDuty","position":19,"description":"PagerDuty is a cloud-based operations platform that helps businesses of all sizes detect, respond to, and resolve IT incidents faster. Suited for industries such as technology, finance, healthcare, and retail, PagerDuty centralizes alerts from monitoring tools, routes them to the right team members, and tracks resolution progress in real time. Core features include on-call scheduling, automated incident routing, escalation policies, and post-incident reporting. On-call scheduling ensures the correct personnel are notified at the right time, reducing response delays. Escalation policies automatically alert backup responders when issues go unacknowledged. Post-incident reports help teams identify root causes and prevent future disruptions. The platform integrates with a wide range of third-party tools, including monitoring, ticketing, and communication applications. Support is available via email, phone, live chat, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png","url":"https://www.softwareadvice.ie/software/143953/pagerduty","@type":"ListItem"},{"name":"Issuetrak","position":20,"description":"Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries and usages, including IT help desk, customer support, project management, and more. Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.\n\nThe product’s features include a task manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.\n\nUsers can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub. Issuetrak offers full-time support, as well as guided implementation and onboarding to assist users in configuring the site exactly how it’s needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.softwareadvice.ie/software/318585/issuetrak","@type":"ListItem"},{"name":"New Relic","position":21,"description":"New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. \n\nThe solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. \n\nNew Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.softwareadvice.ie/software/142684/new-relic-one","@type":"ListItem"},{"name":"Vivantio","position":22,"description":"You've outgrown your help desk. Step up to real service management.\n\nVivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform.\n\nBuilt for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows.\n\nOrganizations choose Vivantio because it helps them:\n\nMove beyond basic help desk software to real service management\nCentralize IT and business service teams on one platform\nConfigure workflows without developers or custom code\nAutomate routing, approvals, escalations, and service processes\nImprove service quality while increasing team capacity\nDeliver measurable business outcomes through reporting and continual service improvement\n\nKey capabilities include:\n\nIncident, Problem, Change, Request, Asset, Configuration, and Knowledge Management\nWorkflow automation, approvals, business rules, routing, and SLA management\nSelf-service portals and branded service experiences\nEnterprise reporting, dashboards, and analytics\nAI-assisted service capabilities, including sentiment analysis and intelligent recommendations\nFLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API\n\nWith flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.softwareadvice.ie/software/394868/vivantio-pro","@type":"ListItem"},{"name":"Zoho Creator","position":23,"description":"Zoho Creator is a low-code application development platform that serves businesses of all sizes, from small teams to large enterprises, across industries such as retail, healthcare, education, and logistics. The software is deployed cloud-based, so no installation is required. Zoho Creator allows users to build custom business applications using a drag-and-drop interface, automate workflows, manage data with structured forms, and generate reports to track business performance. Teams can connect their apps to third-party tools through built-in integrations. These features help businesses replace manual processes and spreadsheets with tailored digital solutions without needing a dedicated development team. Support is available via email, phone, live chat, and an online knowledge base with guides and tutorials.","image":"https://images.g2crowd.com/uploads/product/image/e025495629467c034988b39be1f3803d/zoho-creator.png","url":"https://www.softwareadvice.ie/software/392416/zoho-creator","@type":"ListItem"},{"name":"Mattermost","position":24,"description":"As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds of integrations, team members can resolve issues, deploy items, and collaborate on any specific task by connecting files and third-party systems. Mattermost includes secure 1-1 and group messaging, searchable message history, video and voice conferencing, screen sharing, notifications and alerts, DevOp tools, reporting and compliance, security options, system monitoring, and many more.\n\n\nMattermost is primarily designed for DevOp teams, IT security teams, and governmental organizations. DevOp teams can accelerate workflows by using Mattermost's integrated developmental tools such as incoming and outgoing webhooks, custom command slash commands, plugins and extensions, a robust API library, and more. Mattermost let enterprises have full control over all data with eDiscovery and compliance reporting, data retention policies, AD/LDAP authentication, performance monitoring, command line and database management tools, and more. \n\n\nMattermost can be deployed from behind a firewall and accessed via a VPN, securing data when at rest or in transit. Enterprises can enforce multi-factor authentication or deploy SAML SSO for all users.\n\n\nMattermost is available for mobile devices via an iOS and Android app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83818d5f-7118-419a-895a-ab7e7b0134cd.jpeg","url":"https://www.softwareadvice.ie/software/404256/mattermost","@type":"ListItem"},{"name":"OpsGenie","position":25,"description":"Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.\n\n\nOpsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.\n\n\nOpsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.softwareadvice.ie/software/438957/opsgenie","@type":"ListItem"}],"numberOfItems":25}
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