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description: Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Best Call Centre Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

# Call Centre Software

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## Products

1. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (468 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [CommPeak Dialer](https://www.softwareadvice.ie/software/432430/commpeak-dialer) (0 reviews) — CommPeak Dialer: Better Reach and Performance through Predictive Dialing CommPeak Dialer gives contact centers the co...
4. [VINSI](https://www.softwareadvice.ie/software/549482/VINSI) — 5.0/5 (10 reviews) — VINSI is an AI platform that integrates voice agents, customer relationship management, and operational automation in...
5. [Newfies-Dialer](https://www.softwareadvice.ie/software/28433/newfies-dialer) — 5.0/5 (4 reviews) — Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage conc...
6. [DialerAI](https://www.softwareadvice.ie/software/442886/dialerai) — 4.8/5 (5 reviews) — DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with proce...
7. [Webex Suite](https://www.softwareadvice.ie/software/430596/webex) — 4.4/5 (7416 reviews) — Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industr...
8. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
9. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
10. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
11. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1206 reviews) — RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core featu...
12. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
13. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage cal...
14. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
15. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
16. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
17. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (693 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
18. [GoTo Connect](https://www.softwareadvice.ie/software/2766/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class ph...
19. [ActivTrak](https://www.softwareadvice.ie/software/76251/activtrak) — 4.5/5 (591 reviews) — ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the syst...
20. [NiCE CXone](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (582 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
21. [Dialpad](https://www.softwareadvice.ie/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
22. [Agile CRM](https://www.softwareadvice.ie/software/6827/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....
23. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (512 reviews) — Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized co...
24. [HubSpot Sales Hub](https://www.softwareadvice.ie/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) — HubSpot Sales Hub is a cloud-based sales platform that supports businesses of all sizes — from solo founders and star...
25. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (487 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...

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## Related Categories

- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)

## Links

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4588/call-center/software> |
| en | <https://www.softwareadvice.com/call-center/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4588/call-center/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4588/call-center/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4588/call-center/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4588/call-center/software> |
| fr | <https://www.softwareadvice.fr/directory/4588/call-center/software> |

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The system detects live answers, skips unavailable numbers, and connects leads instantly, helping teams spend more time in conversations and less time waiting.\n\n* Real-Time Visibility and Control -  Managers get complete visibility into call performance, agent activity, and lead flow in real time. Live dashboards and alerts make it easy to track progress, identify issues early, and act fast to keep performance steady and campaigns on track.\n\n* Adapts to Any Campaign or Workflow -  A rule-based engine lets one determine how leads are distributed, and adjust strategies as business goals change. Manage multiple campaigns at once with full control over pacing, routing, and lead priorities.\n\n* Reach Customers Beyond Voice -  Not all leads pick up phone calls. Connect with leads  through integrated SMS, WhatsApp, or Telegram messaging. An omnichannel inbox lets agents continue conversations from different channels from within the dialer, improving response rates and engagement outcomes.\n\n* AI-Driven Call Analysis and Insights -  AI records, transcribes, and summarizes calls, surfacing key takeaways, sentiment trends, and ranked call insights. This intelligence helps managers review conversations faster, spot issues, identify priority calls, and strengthen coaching.\n\n* CRM & API Connectivity - Integrate with your CRM to upload and manage leads, place calls with Click-to-Call, and sync updates automatically through two-way synchronization. Use the API to create integrations that connect directly with your existing systems.\n\nIdeal for:\n- Increasing live connections in contact centers\n- Improving sales and support performance and outreach\n- Managing multiple campaigns or brands\n- Achieving real-time visibility and performance control\n- Integrating messaging into the calling process\n\nKey Features\n* AI-Powered Predictive Dialing – Places multiple calls simultaneously and connects answered calls directly to available agents.\n* Dynamic Ratio Calling – Dynamically regulates dialing pacing to match answer rates and agent availability.\n* Skill-Based Routing – Matches leads with the most qualified agents by language, expertise, or campaign type.\n* High-Intent Lead Indicators – Identifies leads with stronger intent to connect or convert\n* Local Caller ID – Displays local numbers to increase pickup rates.\n* Automatic Number Correction – Detects and fixes formatting errors to ensure proper dialing.\n* Call Availability Detection – Filters out busy or unavailable numbers, connecting agents only to live opportunities.\n* Voicemail Detection – Skips calls that reach voicemail to maximize active calling talk time.\n* Listen, Whisper, and Barge – Monitor, coach, or assist agents during live calls\n* Real-Time Dashboards and Critical Alerts – Track metrics, monitor quality, and receive alerts about critical real-time changes.\n* Reports and Analytics – Access detailed data on call trends, agent performance, and lead flow for better decision-making.\n* Multi-Campaign and Remote Team Management – Manage multiple campaigns or distributed teams from one system.\n* Omnichannel Messaging – Delivers SMS, WhatsApp, and Telegram capabilities within CommPeak Dialer.\n* CRM & API connectivity -  Enables direct connection between the dialer, CRM platforms, and other integrated systems","image":"https://images.g2crowd.com/uploads/vendor/image/111769/0764c970275ce8128b7a42273770fa8b.png","url":"https://www.softwareadvice.ie/software/432430/commpeak-dialer","@type":"ListItem"},{"name":"VINSI","position":4,"description":"VINSI is an AI platform that integrates voice agents, customer relationship management, and operational automation into a single system. It is designed to help businesses manage customer communication, streamline workflows, and oversee AI operations without relying on multiple tools.\n\nThe platform includes AI voice agents that handle inbound calls at all hours, answering promptly and managing tasks such as customer inquiries, appointment scheduling, and call routing. Its CRM system organizes billing, documents, and customer records throughout the customer lifecycle. An automated ticketing and workflow engine manages repetitive tasks using multi-step automation. AI quality assurance tools evaluate calls automatically and provide real-time monitoring through dashboards that display performance metrics and operational insights. Multi-channel communication tools support voice, email, and SMS, with automated follow-ups and confirmation messaging.\n\nThe system is designed for quick deployment and adheres to enterprise-grade security standards, including PCI DSS, HIPAA, and AICPA SOC certifications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d7f7676-fe6d-4212-8403-4125c36dfcfb.png","url":"https://www.softwareadvice.ie/software/549482/VINSI","@type":"ListItem"},{"name":"Newfies-Dialer","position":5,"description":"Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage concurrent calls from a centralized location.\n\n\nNewfies-Dialer features live lead transfer which enables users to pull up contact lists by importing the data directly from users' customer relationship management (CRM) solutions. The Do Not Call (DNC) functionality of the software automatically checks contacts to ensure that blacklisted contacts are not called by the agents. Once a list is created, the solution automatically schedules agents for calls. This functionality ensures that contacts are not reached outside the time they have requested.\n\n\nA key feature of the software is its phone survey module, which allows users to manage key press surveys and RSVPs from a single solution. Users can also design multi-level IVR menus using survey nodes to capture customer data.\n\n\nNewfies-Dialer is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1a1e2b-a330-4988-a1ce-763f1e79152b.png","url":"https://www.softwareadvice.ie/software/28433/newfies-dialer","@type":"ListItem"},{"name":"DialerAI","position":6,"description":"DialerAI is a cloud-based and on-premise predictive dialer software, which assists businesses of all sizes with processes related to live call transfer, interactive voice response (IVR) and voice broadcasting. Its key features include concurrent calling, voicemail detection, text-to-speech conversion and campaign analytics. \n\n\nThe application helps users design phone surveys and capture responses via recorded messages or multi-level IVR technology. Marketing teams can use the solution to auto-dial leads, play pre-recorded advertisements and run campaigns. Further, the system allows agents to detect faulty or silent calls and manage call volumes.    \n\n\nDialerAI comes with a dashboard, which enables managers to measure call performance, calculate the number of abandoned calls and generate reports in real-time. The solution is available on a monthly subscription and support is provided via email, phone, chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a23bd62-479c-4fd9-9fc0-1ebb9935e2fa.png","url":"https://www.softwareadvice.ie/software/442886/dialerai","@type":"ListItem"},{"name":"Webex Suite","position":7,"description":"Webex Suite is an all-in-one collaboration and communication solution serving businesses of all sizes, across industries such as education, healthcare, finance, and retail. The software is deployed cloud-based, so teams can access it from any device with an internet connection. Webex Suite brings together video meetings, messaging, calling, webinars, and file sharing in a single platform. Teams can host HD video conferences, send direct or group messages, and share files without switching between apps. The built-in whiteboard and polling tools support interactive meetings, while scheduling integrations help coordinate across time zones. IT administrators can manage users and security settings through a centralized dashboard. Support is available via phone, live chat, email, and an online knowledge base with guides and troubleshooting articles.","image":"https://images.g2crowd.com/uploads/product/image/ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png","url":"https://www.softwareadvice.ie/software/430596/webex","@type":"ListItem"},{"name":"Freshdesk","position":8,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":9,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":10,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"RingEX","position":11,"description":"RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.\n\n\nRingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.\n\n\nThe RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.\n\n\nRingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.softwareadvice.ie/software/173497/officeuk","@type":"ListItem"},{"name":"Bitrix24","position":12,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":13,"description":"Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It serves industries such as healthcare, retail, finance, and professional services. Nextiva includes tools for voice calling, video meetings, team chat, and contact center management, helping teams handle customer conversations across multiple channels. Businesses can track customer history, manage support tickets, and monitor performance through built-in analytics and reporting. The platform connects with popular third-party tools like CRM and helpdesk software to keep workflows organized. Support is available via phone, live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"Ringover","position":14,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.ie/software/120988/ringover","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":15,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"Talkdesk","position":16,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.ie/software/20039/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":17,"description":"CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.\n\nKey features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. The platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. Additionally, it integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.softwareadvice.ie/software/80310/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":18,"description":"GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.\n\nGoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.softwareadvice.ie/software/2766/GoTo-Connect","@type":"ListItem"},{"name":"ActivTrak","position":19,"description":"ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the system of record for work, its award-winning platform captures behavioral data across people, tools and AI agents, and the workflows that connect them — enabling leaders to measure impact, optimize productivity and improve operational performance. The platform also powers research through the ActivTrak Productivity Lab.\n\nBuilt on a privacy-first data foundation, ActivTrak is trusted by more than 9,500 organizations worldwide and recognized by Deloitte’s Technology Fast 500, Inc. 5000, TrustRadius and G2 for delivering measurable ROI and stronger business outcomes. The company is backed by Elsewhere Partners, Sapphire Ventures and Francisco Partners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.softwareadvice.ie/software/76251/activtrak","@type":"ListItem"},{"name":"NiCE CXone","position":20,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Dialpad","position":21,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.ie/software/74028/dialpad","@type":"ListItem"},{"name":"Agile CRM","position":22,"description":"Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management, a landing-page builder and knowledge base functionalities.\n\n\nThe contact management module lets users record and access customer data such as contact information, interaction records, social-media accounts and lead scores. The software also offers email integration, which allows users to sync data with email services including Gmail, Microsoft Exchange and Office 365 and IMAP services.\n\n\nUsers can track website visitors to analyze customer behavior, and marketing automation tools help users create marketing workflows with a drag-and-drop interface. Users can also send automatic reminders based on time and contact options.\n\n\nAgile CRM also includes task management functionality. Users can drag-and-drop tasks in lists, sort tasks, add notes and update task status.\n\n\nSocial media integrations allow users to publish and respond to posts on social channels such as Facebook, LinkedIn and Twitter. Pricing is per user per month. Phone and email support is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.softwareadvice.ie/software/6827/agile-crm","@type":"ListItem"},{"name":"Twilio","position":23,"description":"Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. \n\nWhether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.softwareadvice.ie/software/390005/twilio","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":24,"description":"HubSpot Sales Hub is a cloud-based sales platform that supports businesses of all sizes — from solo founders and startups to large enterprise sales teams — across industries including retail, technology, and B2B services. It consolidates the full sales cycle into one platform built on a native CRM, covering contact and lead management, deal and pipeline tracking, email automation, quoting, and sales analytics. Teams can automate lead segmentation, email sequences, and task assignments to reduce manual admin work. The meeting scheduler lets prospects book appointments directly from a website or email. AI-powered features include lead scoring, conversation intelligence with automatic call recording and transcription, predictive forecasting, and a prospecting agent that monitors target accounts and drafts personalized outreach. The configure, price, quote tool generates quotes from within the same platform. Managers get dashboards, revenue tracking, and coaching insights drawn from call data. HubSpot Sales Hub is deployed via web browser with mobile access supported and integrates with over 2,000 third-party apps. Plans range from a free tier to Enterprise. Support is available through a knowledge base, email, phone, and live chat.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.softwareadvice.ie/software/21946/hubspot-sales-hub","@type":"ListItem"},{"name":"Five9","position":25,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.ie/software/20063/five9","@type":"ListItem"}],"numberOfItems":25}
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