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description: Page 16 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 16 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing & Demos
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Breadcrumb: [Home](/) > [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) > [Page 16](https://www.softwareadvice.ie/directory/4588/call-center/software?page=16)

# Call Centre Software

Canonical: https://www.softwareadvice.ie/directory/4588/call-center/software

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## Products

1. [Go4Clients](https://www.softwareadvice.ie/software/368302/go4clients) (0 reviews) — Go4Clients is a digital communication platform that allows companies to automate their interaction with their custome...
2. [Dialpad Ai Contact Center](https://www.softwareadvice.ie/software/249832/dialpad-contact-center) (0 reviews) — Dialpad Ai Contact Center provides a cloud-based call center with access to real-time customer insights. Key features...
3. [iCallify](https://www.softwareadvice.ie/software/505917/iCallify) (0 reviews) — iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enha...
4. [Aladino by Digevo](https://www.softwareadvice.ie/software/451036/Aladino-by-Digevo) (0 reviews) — Aladino by Digevo is a cloud-based contact center solution that helps businesses of all sizes manage customer calls a...
5. [DialLink](https://www.softwareadvice.ie/software/524969/DialLink) (0 reviews) — DialLink is a business phone system built specifically for SMBs and startups. It brings calling, messaging, and AI vo...
6. [Landis Attendant Console](https://www.softwareadvice.ie/software/525899/Landis-Attendant-Console) (0 reviews) — Landis Attendant Console for Microsoft Teams is a receptionist console designed to streamline call management. It ena...
7. [Call Optix](https://www.softwareadvice.ie/software/526714/Call-Optix) (0 reviews) — Call Optix is an AI-enabled platform designed to transform voice calls into valuable business insights. By providing ...
8. [Call Agent AI](https://www.softwareadvice.ie/software/524848/Call-Agent-Ai) (0 reviews) — Call Agent AI is a virtual call assistant designed to help small businesses automate phone support and capture leads....
9. [KingAsterisk Contact Center Software](https://www.softwareadvice.ie/software/521205/KingAsterisk-Call-Center-Dialer) (0 reviews) — KingAsterisk Technologies is recognized worldwide as the top firm for developing Asterisk-based solutions and Contact...
10. [Operata](https://www.softwareadvice.ie/software/420662/operata) (0 reviews) — Operata is a cloud-based CX (Customer Experience) observability platform built for cloud contact centers. Using AI-po...
11. [GoContact](https://www.softwareadvice.ie/software/484742/Contact-Center-Platform) (0 reviews) — GoContact is a cloud-based contact center software that offers a comprehensive range of features to enhance operation...
12. [comdesk](https://www.softwareadvice.ie/software/462450/CallOne-Call-Center-Software) (0 reviews) — comdesk is a cloud-based telephone system and call center software. It features a voice bot powered by ChatGPT. The p...
13. [Belsmart](https://www.softwareadvice.ie/software/514985/Beltalk-Contact-Center-Software) (0 reviews) — Beltalk Contact Center Software is a comprehensive solution designed to enhance the efficiency and productivity of sa...
14. [CallPOP](https://www.softwareadvice.ie/software/425574/call-p-o-p) (0 reviews) — CallPOP is a cloud-based solution that allows users to manage call tracking and VoIP softphone. This platform allows ...
15. [ID Cloud](https://www.softwareadvice.ie/software/367846/id-cloud) (0 reviews) — ID CLOUD, A top-class cloud contact center solution that helps to streamline all your business communication and cust...
16. [Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/software/501349/AI-Mediated-Conversations-AI-MC) (0 reviews) — Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data...
17. [TCdial](https://www.softwareadvice.ie/software/533382/Tcdial) (0 reviews) — Tcdial is a call center solution designed to improve communication using artificial intelligence algorithms. It suppo...
18. [Wiserep](https://www.softwareadvice.ie/software/534064/Wiserep) (0 reviews) — Wiserep is an AI-powered call center software platform that transforms customer service operations with conversationa...
19. [novofon.ai](https://www.softwareadvice.ie/software/535714/novofon) (0 reviews) — novofon.ai is an AI-powered telephone assistant designed to handle calls with natural-sounding human responses. It op...
20. [OptimusCall](https://www.softwareadvice.ie/software/535555/OptimusCall) (0 reviews) — OptimusCall is an artificial intelligence-powered voice agent platform designed to manage business telecommunications...
21. [Axialys](https://www.softwareadvice.ie/software/482004/Centrex) (0 reviews) — Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operatio...

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Page: 16 / 16\
Prev: [Previous page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=15)

## Related Categories

- [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4588/call-center/software)
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The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), seamless Theme Customization for a personalized and brand-consistent interface, and integration capabilities for CRM and third-party systems. It also ensures secure and compliant communication with built-in TCPA Compliance features.\n\nWith both cloud and on-premise deployment options, iCallify enables businesses across industries to transform their contact center operations into high-performance engagement hubs.\n\nKey Features:\n\nAI-Powered Omnichannel Contact Center\nOptimized for Low Bandwidth Environments\nLow Server Configuration Requirements\nAdvanced Dialer Suite with Multi-Mode Campaign Control\nMulti-Tenant Architecture for BPO & Enterprise Use\nWhatsApp Business Calling Integration\nDedicated WhatsApp Call Center Software with Reporting\nBuilt-in Billing System\nReal-Time Supervisor Control Tools\nScalable Deployment (Cloud & On-Premise)\nMovable Dialer for flexible agent workflows\nTheme Customization for personalized UI/UX\nTCPA Compliance for secure and lawful outreach","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c364e3a1-332d-4f0e-a504-aa5b713bd07d.png","url":"https://www.softwareadvice.ie/software/505917/iCallify","@type":"ListItem"},{"name":"Aladino by Digevo","position":4,"description":"Aladino by Digevo is a cloud-based contact center solution that helps businesses of all sizes manage customer calls and optimize sales processes using artificial intelligence. The solution provides a virtual agent that helps automate customer conversations through communication channels such as WhatsApp and Zoom.\n\n It comes with a sales agent that manages and automates the sales cycle from the initial to the last stages. Aladino by Digevo provides AI-based recommendations to administrators to help optimize customer service operations. The solution also provides an auditorIA module that allows users to conduct audits and maintain compliance with industry and state regulations. \n\nAladino by Digevo can be connected to third-party applications such as ChatGPT and Microsoft Cognitive Search. Support is extended via email and pricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/347e2f3c-05de-404f-9938-38cf4d6ee1ab.png","url":"https://www.softwareadvice.ie/software/451036/Aladino-by-Digevo","@type":"ListItem"},{"name":"DialLink","position":5,"description":"DialLink is a business phone system built specifically for SMBs and startups. It brings calling, messaging, and AI voice agents together in one platform. \n\nMake and receive calls, send SMS, and manage WhatsApp for Business from one centralized workspace. Each contact has a unified thread displaying their complete communication history: calls, texts, and voicemails, so you never lose context.  \n\nСollaborate within the same thread by tagging colleagues, adding private notes, and coordinating follow-ups without switching between apps or platforms. \n\nNever miss an important call again. DialLink's built-in AI voice agents answer calls 24/7, take messages, and even schedule appointments automatically. The AI generates accurate call transcriptions, summaries, and action items after each conversation, while also suggesting contextually relevant message replies to help your team respond faster. \n\nDesigned for today's mobile and distributed teams, DialLink fully supports remote, hybrid, and in-office work environments with complete BYOD (bring your own device) compatibility. Whether using a smartphone, desktop, or desk phone, your team stays connected and productive on any device, from anywhere, giving you the flexibility to work how and where you need. \n\nBest of all, DialLink is simple to set up, easy to use, and requires no IT technicians or developers to get started. The intuitive platform grows seamlessly with your business, allowing you to add users and phone numbers without complexity or disruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19631747-cdaa-46e8-8f60-ecc4803ed207.png","url":"https://www.softwareadvice.ie/software/524969/DialLink","@type":"ListItem"},{"name":"Landis Attendant Console","position":6,"description":"Landis Attendant Console for Microsoft Teams is a receptionist console designed to streamline call management. It enables call handling with features such as call transfers, customizable keyboard shortcuts, and multiple transfer options. Operators can view real-time Microsoft Teams presence statuses, add notes, and set email or chat call-back reminders for follow-ups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/104d7781-bd09-4c0b-a547-1f603d92667c.jpeg","url":"https://www.softwareadvice.ie/software/525899/Landis-Attendant-Console","@type":"ListItem"},{"name":"Call Optix","position":7,"description":"Call Optix is an AI-enabled platform designed to transform voice calls into valuable business insights. By providing deep analytics and actionable data, Call Optix empowers sales and support teams to work more efficiently, leading to higher conversion rates and increased revenue.\n\nThe platform's key features include AI-enabled call summaries, automated sales funnel management, customer persona development, revenue insights and tracking, sentiment analysis, and task automation. These capabilities enable businesses to maximize agent performance, capture customer emotions and drive data-driven decision making. It helps track leads and revenue at every stage for data-driven strategies.\n\nCustomer persona profiles give insights into behavior, preferences, and issues for personalized engagement. Call Optix seamlessly integrates with leading VOIP systems and CRMs, ensuring a smooth workflow and up-to-date information across the organization. Revenue tracking feature helps monitor the financial impact of sales efforts for targeted strategies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eaaea330-42d0-42dd-9f3c-d5a52de70b98.jpeg","url":"https://www.softwareadvice.ie/software/526714/Call-Optix","@type":"ListItem"},{"name":"Call Agent AI","position":8,"description":"Call Agent AI is a virtual call assistant designed to help small businesses automate phone support and capture leads. 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The system is designed for industries, such as wellness, legal, home services, and healthcare,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d5b8124-fe70-4ac1-b959-1617582222a9.jpeg","url":"https://www.softwareadvice.ie/software/524848/Call-Agent-Ai","@type":"ListItem"},{"name":"KingAsterisk Contact Center Software","position":9,"description":"KingAsterisk Technologies is recognized worldwide as the top firm for developing Asterisk-based solutions and Contact Center Software. We provide a full range of call center services. This includes the Vicidial platform, an advanced PBX system, IVR tools, and voice broadcasting, plus our exclusive browser-based mobile dialer and a unique Avatar Dialer. \n\nOur expertise extends to seamless CRM Integration for a CRM Dialer, Cluster Dialer Setup, Multi-Language Dialer solution, and Custom Product Development which includes VOIP Development to provide tailored, up-to-date answers using the latest technology, though we do not deal in VoIP routes, DIDs, servers, or rental-based dialers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3e8cc53-a5cd-447a-92ff-e7c8873f36cf.jpeg","url":"https://www.softwareadvice.ie/software/521205/KingAsterisk-Call-Center-Dialer","@type":"ListItem"},{"name":"Operata","position":10,"description":"Operata is a cloud-based CX (Customer Experience) observability platform built for cloud contact centers. Using AI-powered monitoring capabilities, Operata ensures businesses achieve optimal contact center performance by providing real-time visibility into every second, call, and agent. With end-to-end performance benchmarking, load testing, and proactive recommendations for agent experience (AX) and customer experience (CX), Operata guarantees that every aspect of a contact center is monitored and optimized.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d2992ce-d742-4f21-83d8-21c0719746af.jpeg","url":"https://www.softwareadvice.ie/software/420662/operata","@type":"ListItem"},{"name":"GoContact","position":11,"description":"GoContact is a cloud-based contact center software that offers a comprehensive range of features to enhance operational efficiency and customer service delivery. The platform provides a complete software for efficiently manage daily operations. With solutions such as omnichannel communication, artificial intelligence, business intelligence analytics, and workforce management, GoContact empowers businesses to streamline their contact center operations and improve customer interactions.\n\nGoContact provides the ability to automate processes and responses through artificial intelligence, allowing agents to focus on more complex tasks and providing a seamless customer experience. By leveraging the power of AI and efficient reporting tools, GoContact enables businesses to reduce costs and increase overall operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eec8760d-2795-447a-a044-4d0bb36e625e.png","url":"https://www.softwareadvice.ie/software/484742/Contact-Center-Platform","@type":"ListItem"},{"name":"comdesk","position":12,"description":"comdesk is a cloud-based telephone system and call center software. It features a voice bot powered by ChatGPT. The platform is designed for call centers, customer service departments, IT departments, telecommunications companies, and enterprises using Microsoft Teams.\n\ncomdesk provides various real-time statistics for business insights. It offers targeted call routing to agents through pre-qualification with the voice bot. The platform also enables streamlined Microsoft Teams telephony with customizable functions. comdesk features a softphone, phone numbers, queues, real-time analytics, an ROI calculator, and a dedicated project team. The voice bot is GDPR-compliant and tailored for service hotlines. \n\nIt handles cases automatically using natural language understanding and company-specific information. comdesk offers live statistics and custom dashboards for in-depth business intelligence. The platform is configurable for any use case. Additional features include simple routing interfaces, live call monitoring, omnichannel support, CRM integration, real-time dashboards, and comprehensive analysis tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb0116f-a801-4a21-8c86-f4e4d42070da.png","url":"https://www.softwareadvice.ie/software/462450/CallOne-Call-Center-Software","@type":"ListItem"},{"name":"Belsmart","position":13,"description":"Beltalk Contact Center Software is a comprehensive solution designed to enhance the efficiency and productivity of sales and support teams. This software supports omni-channel communication, enabling seamless customer experiences across multiple channels such as voice, email, chat, and social media.\n\nThe software includes a range of features. It integrates with a variety of business applications and systems, which can improve workflow efficiency and enhance customer experiences. Beltalk's contact center software can be deployed in cloud-based, hybrid, or on-premise configurations to suit the unique needs and resources of each business.\n\nThe software also features a smart dialer platform with integrations and automations such as predictive dialing, efficient AMD, and smart data connectors. This platform is scalable, catering to teams of all sizes, from small agents to large teams, with options like single-server dialers and cluster server configurations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0376fcb5-93ae-42e6-a962-6f8cec56dbb2.png","url":"https://www.softwareadvice.ie/software/514985/Beltalk-Contact-Center-Software","@type":"ListItem"},{"name":"CallPOP","position":14,"description":"CallPOP is a cloud-based solution that allows users to manage call tracking and VoIP softphone. This platform allows businesses to connect calls, texts, chats, and forms to both online and offline campaigns, providing valuable insights into campaign performance. \n\nWith CallPOP, users can effortlessly track interactions and gain a deeper understanding of the effectiveness of their marketing efforts. The software offers features such as interactive voice menus, voIP softphone capabilities for seamless communication on the go, smart dialers for increased productivity, and customizable triggers and workflows. Businesses can optimize their call tracking, automate processes, and elevate the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/afe4e745-5dad-417c-a055-86bd8e8b3538.jpeg","url":"https://www.softwareadvice.ie/software/425574/call-p-o-p","@type":"ListItem"},{"name":"ID Cloud","position":15,"description":"ID CLOUD, A top-class cloud contact center solution that helps to streamline all your business communication and customer interactions through multiple communications channels e.g. voice, video, chat, email, social media & messaging. It offers organizations the ability to scale up effortlessly & pay as per use. ID CLOUD effortlessly integrates with all of your current applications & CRM. Make your regular client conversations smooth & enhance efficiency and drive business growth with ID CLOUD.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e6207e2-8f00-40bf-a58a-2e7841c35fe5.png","url":"https://www.softwareadvice.ie/software/367846/id-cloud","@type":"ListItem"},{"name":"Personalized Agent Intelligent Routing (PAIR)","position":16,"description":"Personalized Agent Intelligent Routing (PAIR) is an automated call routing system that uses emotion AI and voice data to match customers with agents suited for specific interactions. It is designed for call centers, financial institutions, debt collection agencies and sales organizations to improve conversation outcomes through behavioral matching. PAIR uses algorithms based on research in Natural Language Processing and Behavioral Signal Processing to optimize customer-agent pairings.\n\nPersonalized Agent Intelligent Routing (PAIR) evaluates behavioral and emotional compatibility to guide interactions, aiming to improve call outcomes and reduce handling times. Additionally, it predicts customer-agent matches that are likely to result in successful conversations across various scenarios, such as collections, sales, or customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81a3e4eb-f5c9-4d44-9c14-5e95a61853c9.jpeg","url":"https://www.softwareadvice.ie/software/501349/AI-Mediated-Conversations-AI-MC","@type":"ListItem"},{"name":"TCdial","position":17,"description":"Tcdial is a call center solution designed to improve communication using artificial intelligence algorithms. It supports inbound and outbound call management for call centers, sales departments, and customer service teams, aiming to enhance agent productivity and streamline customer interactions.\n\nThe AI Predictive Dialer determines optimal calling times based on various parameters, reducing idle time between calls. It includes intelligent call distribution to classify leads and assign them to appropriate dialing processes. Interactive voice response systems are included to tailor customer interactions. Queue management features help reduce waiting times, and SMS functionality allows for automatic confirmations. The platform supports multiple data import formats without requiring pre-formatting.\n\nMonitoring and reporting tools provide real-time insights into call volumes, agent performance, and customer interaction metrics. Campaign creation is designed to be straightforward and quickly accessible to teams. The cloud-based system does not require software installation, simplifying deployment for organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a529437-01ac-4724-929f-898ac1b7c348.jpeg","url":"https://www.softwareadvice.ie/software/533382/Tcdial","@type":"ListItem"},{"name":"Wiserep","position":18,"description":"Wiserep is an AI-powered call center software platform that transforms customer service operations with conversational AI agents. The system supports many languages, including English, French, and Arabic, while its NLP engine enables natural, context-aware interactions. Wiserep features real-time analytics, seamless integration with CRMs and communication platforms, and multilingual support with appropriate pronunciation and cultural context. \n\nSOC 2 certified and GDPR compliant, the platform ensures security and data protection. Wiserep offers deployment options across cloud, on-premise, or hybrid models with uptime and scalability for concurrent calls. The AI agents handle inquiries while maintaining customer satisfaction rates, and agent handoffs facilitate transitions to live agents with conversation context.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/639ce7d3-0789-4b68-81b9-df41e6f24d60.png","url":"https://www.softwareadvice.ie/software/534064/Wiserep","@type":"ListItem"},{"name":"novofon.ai","position":19,"description":"novofon.ai is an AI-powered telephone assistant designed to handle calls with natural-sounding human responses. It operates continuously, providing consistent customer service across industries such as healthcare, legal, automotive, eCommerce, retail, beauty salons, and hospitality.\n\nThe system includes novoSync technology, enabling real-time responses and natural voice interactions that can be interrupted during conversations. It offers ten voice options and performs tasks such as call answering, appointment scheduling, call forwarding, and sharing information based on company knowledge stored in its RAG system. novofon.ai complies with GDPR regulations, with all data securely stored within the European Union. The system can be configured without programming expertise, allowing businesses to customize the assistant's personality and responses to align with the brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee4b182e-4c0b-42a6-b73e-dd1ee7e62324.png","url":"https://www.softwareadvice.ie/software/535714/novofon","@type":"ListItem"},{"name":"OptimusCall","position":20,"description":"OptimusCall is an artificial intelligence-powered voice agent platform designed to manage business telecommunications. It combines an intelligent virtual switchboard, conversational voice agent, and multi-channel chatbot capabilities within a single interface. The platform is suitable for businesses in sectors such as law, healthcare, automotive, consulting, education, hospitality, food service, and real estate that require efficient call handling and customer communication management.\n\nThe platform includes an AI voice agent that is individually trained for each client, avoiding generic responses. It manages inbound and outbound calls using natural language processing, automatic call routing based on team availability, and real-time sentiment analysis to identify customer emotions during conversations. OptimusCall features an integrated CRM with a commercial pipeline to track leads from initial contact to conversion. It supports automated campaign management for outbound calls using CSV files and includes a knowledge base system that allows the AI to access uploaded documents during live calls. The WhatsApp intelligent chatbot operates across multiple messaging platforms and includes tools for appointment scheduling, lead evaluation, and automated follow-ups.\n\nThe platform operates on European Union-based servers in Germany and complies with GDPR regulations. It uses AES-256 encryption for data protection. OptimusCall provides automatic call transcription and analysis, generating executive summaries with opportunity detection and urgency classification. Additional features include anti-fraud verification protocols, automatic redialing with intelligent time slot alternation, and a responsive dashboard accessible from any device. All calls are recorded with audio enhancement technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1c46feb-e3b9-4196-85c4-a4bd9a67c471.png","url":"https://www.softwareadvice.ie/software/535555/OptimusCall","@type":"ListItem"},{"name":"Axialys","position":21,"description":"Axialys is a cloud-based telephony and artificial intelligence platform designed to support customer service operations in contact centers and support teams. It is used by businesses in sectors such as insurance, tourism, retail, transportation, logistics, and energy. The platform provides a unified communication system for managing customer interactions.\n\nFeatures include tools for real-time call supervision, automated call handling with AI voice agents, and access to knowledge base information during calls. It offers automatic call transcription, AI-powered tagging, and sentiment analysis to assess customer interactions. The system includes VoIP cloud telephony accessible through web browsers, customizable interactive voice response systems for call routing, and computer telephony integration with customer relationship management tools.\n\nThe platform operates under French data sovereignty, hosting data in France and adhering to GDPR requirements. It is designed for quick deployment and supports remote work capabilities. Supervisors can monitor operations through real-time dashboards to track performance metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e123122-bb4e-4953-adf2-d6d2903865b3.png","url":"https://www.softwareadvice.ie/software/482004/Centrex","@type":"ListItem"}],"numberOfItems":21}
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