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description: Page 4 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Call Centre Software

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## Products

1. [Voiptime Cloud](https://www.softwareadvice.ie/software/55594/voiptime-cloud) — 4.8/5 (80 reviews) — Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center ...
2. [Kustomer](https://www.softwareadvice.ie/software/169723/kustomer) — 4.6/5 (79 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
3. [Phonexa](https://www.softwareadvice.ie/software/168067/phonexa-call-logic) — 5.0/5 (75 reviews) — Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite ...
4. [Dialshree](https://www.softwareadvice.ie/software/370837/dialshree) — 4.7/5 (74 reviews) — Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, ...
5. [FluentStream](https://www.softwareadvice.ie/software/165406/fluentstream) — 4.6/5 (71 reviews) — FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized busi...
6. [Vonage Contact Center](https://www.softwareadvice.ie/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
7. [Kavkom](https://www.softwareadvice.ie/software/195772/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents ...
8. [Aspect Unified IP](https://www.softwareadvice.ie/software/41719/aspect-unified-ip) — 4.3/5 (69 reviews) — Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound serv...
9. [Exotel](https://www.softwareadvice.ie/software/262699/exotel) — 4.3/5 (69 reviews) — Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leadi...
10. [RingByName](https://www.softwareadvice.ie/software/44284/ringbyname) — 4.6/5 (69 reviews) — RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, ...
11. [MyOperator](https://www.softwareadvice.ie/software/302555/myoperator) — 4.2/5 (68 reviews) — \*\*MyOperator Overview\*\* MyOperator is a business communication platform that helps businesses automate, manage, and p...
12. [Zadarma](https://www.softwareadvice.ie/software/173719/zadarma) — 3.7/5 (64 reviews) — Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more tha...
13. [AVOXI](https://www.softwareadvice.ie/software/156511/smart-queue) — 4.8/5 (59 reviews) — AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Th...
14. [TCN](https://www.softwareadvice.ie/software/63541/tcn) — 4.5/5 (57 reviews) — TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotiv...
15. [VoIPstudio](https://www.softwareadvice.ie/software/44757/voipstudio) — 4.7/5 (55 reviews) — VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features ...
16. [3CLogic](https://www.softwareadvice.ie/software/19735/3clogic-cloud-contact-center) — 4.3/5 (49 reviews) — 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers....
17. [Sharpen](https://www.softwareadvice.ie/software/32009/sharpen) — 4.4/5 (48 reviews) — Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an a...
18. [8x8 Contact Center](https://www.softwareadvice.ie/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
19. [Call Center Studio](https://www.softwareadvice.ie/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
20. [Zoho Voice](https://www.softwareadvice.ie/software/401932/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced...
21. [Monster VoIP](https://www.softwareadvice.ie/software/93352/monster-voip) — 4.7/5 (44 reviews) — Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP)...
22. [Scorebuddy](https://www.softwareadvice.ie/software/154795/scorebuddy) — 4.5/5 (43 reviews) — Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monit...
23. [SparkTG VCC](https://www.softwareadvice.ie/software/217354/ivr-service) — 4.7/5 (42 reviews) — SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer ...
24. [Ultatel Cloud Business Phone System](https://www.softwareadvice.ie/software/227125/clarity-business-phone-system) — 4.7/5 (41 reviews) — ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. O...
25. [CloudCall](https://www.softwareadvice.ie/software/130069/cloudcall-enterprise) — 4.0/5 (40 reviews) — CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale ...

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Next: [Next page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=5)

## Related Categories

- [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4588/call-center/software)
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Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. \n\n\nKustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.softwareadvice.ie/software/169723/kustomer","@type":"ListItem"},{"name":"Phonexa","position":3,"description":"Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead and call lifecycle, helping performance marketing teams drive ROI for brands across affiliate, partner, and paid channels. Phonexa prioritizes outcomes-based marketing across customer interactions like clicks, calls, form submissions, website behavior, and more. Through its single operating solution, the Phonexa Suite gives D2C publishers, networks, agencies, and brands unprecedented access and control to campaigns, eliminates lack of transparency across lead generation, and automates processes. The Phonexa Suite allows clients to optimize frictionless customer acquisition efforts and analyze the sources that drive qualified pipeline. Phonexa’s global headquarters are based in Los Angeles with additional offices in the United Kingdom, Ukraine, and Canada. The company employs a staff of over 200. For more information, visit www.Phonexa.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e597fa8-3e5a-4c01-939e-16525f1cc3ed.png","url":"https://www.softwareadvice.ie/software/168067/phonexa-call-logic","@type":"ListItem"},{"name":"Dialshree","position":4,"description":"Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, and more. It offers a wide range of features which include appointment scheduling, lead management and follow-ups, email marketing, lead nurturing, social media monitoring and engagement, customer surveys and feedback, analytics dashboards and reporting tools, website visitor tracking and conversion tracking among others.\n\nDialshree automates various tasks related to sales funnels such as lead generation, lead nurturing through email marketing automation platforms like MailChimp or Salesforce Marketing Cloud and social media channels like Facebook Messenger. The software can be deployed on any web browser or mobile device with an internet connection. \n\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.softwareadvice.ie/software/370837/dialshree","@type":"ListItem"},{"name":"FluentStream","position":5,"description":"FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.\n\nKey Features:\n\n\n●\tCloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.\n●\tIntuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. \n●\tAnalytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.\n●\tMobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.\n●\tAdvanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24f18e95-239c-4af6-985c-17875ed0d52c.png","url":"https://www.softwareadvice.ie/software/165406/fluentstream","@type":"ListItem"},{"name":"Vonage Contact Center","position":6,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.ie/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"Kavkom","position":7,"description":"Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set up dialing rates for different telephone numbers.\n\nKavkom Predictive Dialer enables professionals to make manual calls and detect answering machines, faxes and false numbers. It provides a host of features such as an activity dashboard, user management, call recording, analytics, reporting, and more. Additionally, managers can use the application to run campaigns, view the availability of agents and track their performance.\n\nKavkom Predictive Dialer comes with an application programming interface (API), which facilitates integration with various third-party applications such as Salesforce, Dropbox, Click2Call and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4926ef8c-c02a-4dae-86a9-085eb1a2484b.png","url":"https://www.softwareadvice.ie/software/195772/predictive-dialer-pbx","@type":"ListItem"},{"name":"Aspect Unified IP","position":8,"description":"Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13a56c89-9c79-41a9-a5c5-fcd1a8ce3a9b.png","url":"https://www.softwareadvice.ie/software/41719/aspect-unified-ip","@type":"ListItem"},{"name":"Exotel","position":9,"description":"Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences.\n\nExotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements.\n\nExotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021.\n\nBusinesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even use sentiment analysis to automatically triage customer queries based on urgency or priority.\n\nRemote contact centre solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, and listen-whisper-barge for supervisors are just a few of Exotel's core capabilities. Furthermore, its cloud communications solution integrates seamlessly with your business stack, helpdesk, or CRM software, allowing you to unify information and create a single source of truth.\n\nThe following are Exotel's best-selling products:\n\n• Omnichannel Contact Center Software: Route and manage calls efficiently and intelligently, especially during high-volume periods. Maintain customer context across communication channels, automate routine responses, and track call performance across inbound and outgoing conversations using this software.\n\n• Lead Assist: When drivers or delivery agents connect with customers, hide their contact information. Reduce costs by managing call volume across a broad pool of virtual numbers instead of renting a single number.\n\n• Business SMS & Authentication: Lower latency with industry-leading delivery rates at a low cost. Schedule business SMS updates to your leads and customers all over the world with only a few clicks. Exotel has patented nOTP, a zero-touch, fully secure authentication mechanism that goes beyond two-factor authentication modes.\n\n• Conversational AI: Fill conversational gaps that can't be filled by traditional or even new-age channels. With chatbot and live chat features, you may cut response time, automate less-complex enquiries, have smooth bot-agent handoffs, and provide AI insights for customised engagement.\n\n• Field Workforce Management Solution: Manage and simplify field operations from anywhere with a simple yet effective communication solution. To increase performance over time, generate actionable insights.\n\n• VoIP Phone System: Make calls directly over the internet utilising Exotel's platform's standard protocols. Comply with regional VoIP legislation as well to better manage your communication costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6958615-76dc-4072-b8fd-94ca2f371f27.png","url":"https://www.softwareadvice.ie/software/262699/exotel","@type":"ListItem"},{"name":"RingByName","position":10,"description":"RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.\n\n\nInteractive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.\n\n\nOther features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps.\n\n\nPricing is per user per month. Support is offered via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/718ebe2a-a548-4854-84d7-4ebce3a8272b.png","url":"https://www.softwareadvice.ie/software/44284/ringbyname","@type":"ListItem"},{"name":"MyOperator","position":11,"description":"**MyOperator Overview**\n\nMyOperator is a business communication platform that helps businesses automate, manage, and personalise customer interactions across WhatsApp, calls, and AI-powered bots.  \nIt unifies communication, removes tool fragmentation, and enables teams to deliver 24/7 instant support at scale.\n\nThe company defines itself as a **Business AI Operator**, a category that brings together WhatsApp, calls, AI automation, and workflow integration in one intelligent stack.  \nThis helps businesses reduce response times, improve resolution rates, and scale customer engagement without increasing headcount.\n\n---\n\n**Platform Includes:**\n\n- **WhatsApp Marketing Suite**  \n  Official WhatsApp Business API integration for campaigns, broadcasts, chat flows, Click-to-WhatsApp ads, and transactional notifications.\n\nCall Centre System\n\n  IVR, intelligent and sticky call routing, call recording, call tracking, analytics, and caller ID.\n\nGenAI Chatbots & Voicebots\n\n  AI-powered bots trained on company data to handle FAQs, multilingual support, lead qualification, and smart query routing — available 24/7.\n\nCorporate Line (Dialer App)\n\n  Virtual business numbers for remote teams, with WhatsApp access, call recording, and CRM integration — no SIM cards or hardware required.\n\nCampaign Management Suite\n\n  Automates promotions, reminders, and updates across WhatsApp, calls, and SMS, with CRM sync and real-time tracking.\n\nMulti-Store Communication Solution  \n\n  Centralises calls and messages across multiple branches or franchise locations with routing, monitoring, and branch-wise reporting.\n\n---\n\n**Integrations & Dashboard**\n\nWith a **no-code dashboard**, AI-driven automation, and integrations with tools like **Zoho CRM, HubSpot, Salesforce, LeadSquared, Freshworks, and Truecaller for Business**, MyOperator makes it easy for businesses to manage customer journeys from one place.\n\nAs customer expectations shift to **messaging-first and always-on service**, MyOperator provides a scalable solution for businesses to deliver faster responses, ensure data privacy, and drive growth through personalised, AI-enabled communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a3abf21-1a0a-4b09-81b8-af1342c12315.png","url":"https://www.softwareadvice.ie/software/302555/myoperator","@type":"ListItem"},{"name":"Zadarma","position":12,"description":"Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform.\n\nFrom flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits.\n\nWhat You Get with Zadarma:\n\nGlobal Virtual Numbers\nInstantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required.\n\nCloud PBX with Visual Editor\nBuild your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes.\n\nAI Voice Agents\nHandle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data.\n\nIntegrated CRM or Seamless Sync with Popular Platforms\nUse Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context.\n\nCall Analytics and Performance Monitoring\nTrack call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports.\n\nHigh-Quality VoIP Calls\nEnterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are.\n\nRecordings and Transcripts\nAutomatically record calls and generate transcriptions — perfect for compliance, training, or quality control.\n\nFree Cross-Platform Softphones\nMake and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows.\n\nFlexible Billing\nChoose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees.\n\nDeveloper-Friendly API\nAdd telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations.\n\nWhy Choose Zadarma:\n\n18 years of proven expertise in VoIP and cloud telephony\n\nOver 2 million users worldwide\n\nFully GDPR-compliant and secure\n\nLocalized service and multilingual support\n\nTrusted by businesses, startups, and developers across the globe\n\nWhether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience.\n\nGet started today and join thousands of companies that rely on Zadarma for smarter communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/88ddc86a-d6f7-4699-8a6e-42739cd22839.png","url":"https://www.softwareadvice.ie/software/173719/zadarma","@type":"ListItem"},{"name":"AVOXI","position":13,"description":"AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc09efe-f32c-419e-b450-84df0c45f237.png","url":"https://www.softwareadvice.ie/software/156511/smart-queue","@type":"ListItem"},{"name":"TCN","position":14,"description":"TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting.\n\nTCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visually impaired.\n\nReporting and analytics, notifications and promotions, feedback, and survey tools are also included.\n\nTCN is priced on a per-minute basis and provides multi-channel functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.softwareadvice.ie/software/63541/tcn","@type":"ListItem"},{"name":"VoIPstudio","position":15,"description":"VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.\n\nThe solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.\n\n\nThe pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.\n\nLearn about our review policy: voipstudio.com/review-transparency-policy/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d27fa623-4636-4888-bb15-924967bfaf57.png","url":"https://www.softwareadvice.ie/software/44757/voipstudio","@type":"ListItem"},{"name":"3CLogic","position":16,"description":"3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.softwareadvice.ie/software/19735/3clogic-cloud-contact-center","@type":"ListItem"},{"name":"Sharpen","position":17,"description":"Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.\n\n\nSharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.\n\n\nCoaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.softwareadvice.ie/software/32009/sharpen","@type":"ListItem"},{"name":"8x8 Contact Center","position":18,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5160c6b7-7830-4d8e-924a-a86c7dcd90e3.png","url":"https://www.softwareadvice.ie/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"Call Center Studio","position":19,"description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.softwareadvice.ie/software/70301/call-center-studio","@type":"ListItem"},{"name":"Zoho Voice","position":20,"description":"Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency.\n\nWith advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. \n\nDiscover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.\n\nSeamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.softwareadvice.ie/software/401932/zoho-voice","@type":"ListItem"},{"name":"Monster VoIP","position":21,"description":"Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.\n\n\nMonster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. \n\n\nKey features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.softwareadvice.ie/software/93352/monster-voip","@type":"ListItem"},{"name":"Scorebuddy","position":22,"description":"Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.\n\n\nTo assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.\n\n\nScorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.softwareadvice.ie/software/154795/scorebuddy","@type":"ListItem"},{"name":"SparkTG VCC","position":23,"description":"SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports & call recording functionality.\n\nManagers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.softwareadvice.ie/software/217354/ivr-service","@type":"ListItem"},{"name":"Ultatel Cloud Business Phone System","position":24,"description":"ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are.\n\nOur cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device.\n\nWe  are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12e63107-bc37-41ff-818d-ae2dfd5b94e4.jpeg","url":"https://www.softwareadvice.ie/software/227125/clarity-business-phone-system","@type":"ListItem"},{"name":"CloudCall","position":25,"description":"CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.softwareadvice.ie/software/130069/cloudcall-enterprise","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=4#itemlist","numberOfItems":25}
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