---
description: Page 7 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 7 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) > [Page 7](https://www.softwareadvice.ie/directory/4588/call-center/software?page=7)

# Call Centre Software

Canonical: https://www.softwareadvice.ie/directory/4588/call-center/software

Page: 7 / 16\
Prev: [Previous page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=6)\
Next: [Next page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=8)

-----

## Products

1. [Cloudya](https://www.softwareadvice.ie/software/199675/nfon) — 4.0/5 (19 reviews) — NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, custome...
2. [Sagicc](https://www.softwareadvice.ie/software/352539/sagicc) — 4.4/5 (19 reviews) — Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (sof...
3. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
4. [Eloquant](https://www.softwareadvice.ie/software/417304/eloquant) — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
5. [Alvaria Cloud](https://www.softwareadvice.ie/software/34038/via) — 4.3/5 (18 reviews) — Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and na...
6. [Greenlight CRM](https://www.softwareadvice.ie/software/34510/greenlight-crm) — 4.9/5 (18 reviews) — Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blend...
7. [Adversus](https://www.softwareadvice.ie/software/87920/adversus) — 4.8/5 (18 reviews) — Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help sma...
8. [Ring4](https://www.softwareadvice.ie/software/149899/ring4) — 4.1/5 (18 reviews) — Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, internatio...
9. [Evolux](https://www.softwareadvice.ie/software/364010/evolux) — 4.8/5 (18 reviews) — We know that managing a Call Center sector that offers customers a good experience is not an easy task. The team can ...
10. [TalkChief](https://www.softwareadvice.ie/software/204802/talkchief) — 4.9/5 (18 reviews) — TalkChief isn't just a business phone system; it's your partner in enhancing communication for call centers, startups...
11. [Medallia Agent Connect](https://www.softwareadvice.ie/software/219604/stella-connect) — 4.9/5 (18 reviews) — Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution desi...
12. [Yodel](https://www.softwareadvice.ie/software/91207/yodel) — 4.0/5 (18 reviews) — Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts....
13. [Microcall](https://www.softwareadvice.ie/software/426429/microcall) — 4.6/5 (18 reviews) — Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by...
14. [Calilio](https://www.softwareadvice.ie/software/517054/Calilio) — 4.3/5 (18 reviews) — Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication need...
15. [DeepCall](https://www.softwareadvice.ie/software/504998/DeepCall) — 4.9/5 (18 reviews) — DeepCall by Sarv is an enterprise-grade cloud communication platform designed for organizations that require secure, ...
16. [EasyCall Cloud](https://www.softwareadvice.ie/software/276085/easycall-cloud) — 4.4/5 (17 reviews) — EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This soluti...
17. [Vocalcom Hermes360](https://www.softwareadvice.ie/software/340225/vocalcom-hermes360) — 4.9/5 (17 reviews) — Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increas...
18. [CallShaper](https://www.softwareadvice.ie/software/166423/call-shaper) — 4.9/5 (16 reviews) — CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features in...
19. [Nectar Desk](https://www.softwareadvice.ie/software/348480/nectar-desk) — 4.6/5 (16 reviews) — Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center f...
20. [Apizee](https://www.softwareadvice.ie/software/383984/apizee) — 4.8/5 (16 reviews) — A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialist...
21. [Samespace](https://www.softwareadvice.ie/software/142945/samespace) — 3.6/5 (16 reviews) — Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, inc...
22. [Intradiem](https://www.softwareadvice.ie/software/147847/intradiem) — 4.4/5 (16 reviews) — Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and...
23. [Vodia PBX](https://www.softwareadvice.ie/software/51857/vodia) — 4.7/5 (16 reviews) — Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call cent...
24. [ICR Evolution](https://www.softwareadvice.ie/software/361026/icr-evolution) — 4.6/5 (16 reviews) — ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It ha...
25. [Ringba](https://www.softwareadvice.ie/software/180796/ringba) — 4.9/5 (16 reviews) — Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing,...

-----

Page: 7 / 16\
Prev: [Previous page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=6)\
Next: [Next page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=8)

## Related Categories

- [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [All Categories](https://www.softwareadvice.ie/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Ireland","url":"https://www.softwareadvice.ie/","@id":"https://www.softwareadvice.ie/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.ie/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Centre Software","description":"Page 7 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7","about":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#breadcrumblist"},"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","mainEntity":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#itemlist"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"https://www.softwareadvice.ie/directory/4588/call-center/software","@type":"ListItem"},{"name":"Page 7","position":3,"item":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 7 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=7#itemlist","@type":"ItemList","itemListElement":[{"name":"Cloudya","position":1,"description":"NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.\n\n*Microsoft Teams is a trademark of the Microsoft group of companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba5bb6d0-0c07-4e19-af41-e4acd1966824.png","url":"https://www.softwareadvice.ie/software/199675/nfon","@type":"ListItem"},{"name":"Sagicc","position":2,"description":"Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.\n\nSagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.softwareadvice.ie/software/352539/sagicc","@type":"ListItem"},{"name":"inconnect","position":3,"description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center","@type":"ListItem"},{"name":"Eloquant","position":4,"description":"Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. \n\nKey differentiators are: \n- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)\n- Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701\n- CSR-engaged: Eloquant has a CSR approach in development.\n\nEloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : \nVoice telephony (PABX & VoIP)\nDigital channels (Email, Livechat, Messaging, Social media)\nVideo, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI\nQuality Management\nRecording\nOpen solution - API-based\nCRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.softwareadvice.ie/software/417304/eloquant","@type":"ListItem"},{"name":"Alvaria Cloud","position":5,"description":"Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.\n\nUsers can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.\n\nPersonalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1c3e53-a10e-42b6-842c-ede07136302b.png","url":"https://www.softwareadvice.ie/software/34038/via","@type":"ListItem"},{"name":"Greenlight CRM","position":6,"description":"Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite.\n\n\nGreenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.\n\n\nThe solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions.\n\n\nGreenlight CRM features \"mystery shopper\" functionality, which allows users to design test calls for monitoring agent performance. The responses can be forwarded to a QA team for review.\n\n\nThe product offers integration with Greenlight’s CRM platform which enables users to pass leads directly to the call center solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef6f5e77-f9ec-48d4-bca0-9fe8dd534a5b.png","url":"https://www.softwareadvice.ie/software/34510/greenlight-crm","@type":"ListItem"},{"name":"Adversus","position":7,"description":"Adversus Dialer is a cloud-based auto-dialer and customer relationship management (CRM) solution designed to help small and medium telemarketing, fundraising and appointment scheduling businesses. Key features include appointment scheduling, automated workflows, lead tracking, data security, reporting and lead management.\n\n\nAdversus Dialer enables businesses to track campaign performance, agents’ activities and active calls across departments, employees and projects to generate customizable reports. It helps users automate recurring tasks related to call recording, email distribution, lead updates and more. Its lead management capabilities allow enterprises to import contacts from various sources and create custom data fields to locate specific details about clients.\n\n\nAdversus Dialer facilitates integration with various third-party applications such as Zapier, Slack, Salesforce, Zendesk, Office 365 and more. Pricing is available on monthly subscriptions and support is extended via live chat, email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51412d1-10ac-488c-a1a2-c1fe25b958ba.png","url":"https://www.softwareadvice.ie/software/87920/adversus","@type":"ListItem"},{"name":"Ring4","position":8,"description":"Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emojis, number porting and anti-spamming.\n\n\nRing4 comes with an admin console, which allows businesses to manage and organize phone lines across multiple locations. Professionals can utilize the recording, texting and customizable voicemail functionalities to collaborate and communicate with teams or customers. Additionally, users can generate phone numbers using area codes of cities in the USA.\n\n\nRing4 provides mobile applications for Android and iOS devices for entrepreneurs to dial or receive calls, block unwanted calls and more, even from remote locations. The solution is available on monthly subscriptions and support is extended via email, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51a0a8b0-9481-417f-8a6d-18ea0811c630.png","url":"https://www.softwareadvice.ie/software/149899/ring4","@type":"ListItem"},{"name":"Evolux","position":9,"description":"We know that managing a Call Center sector that offers customers a good experience is not an easy task. The team can be great, well trained, but if the process and resources are not efficient, and management does not have data, metrics tracking and visibility, the results will not be satisfactory. Evolux can help your company with this management.\n\nOur technology is able to bring the data of all Call Center services in a practical and clear way, allowing the company's management to have a detailed view of productivity, sector results and, mainly, if its customers are satisfied with the services.\n\nIn addition to allowing the integration of the Call Center with CRM and Help Desk tools such as Salesforce and Zendesk, our software provides solutions that contribute to saving time and increasing productivity. Included in the solution are: DAC, Dialer and/or Blended mode, Evolux server, training for managers and operators, regular updates, proactive monitoring and technical support via email, telephone and in person.\n\nEvolux also has Tooke, a module that expands the level of communication in the Call Center by adding the possibility of service via instant messaging applications such as WhatsApp and Telegram. Our commercial policy is simplified, based on the number of workstations, which facilitates the expansion or reduction of the contract. All that we've presented so far is just the “tip of the iceberg” of Evolux's features. So, to learn more about this solution that will transform your company's service, contact us!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67d6a080-e545-48e5-84cd-16384ee0c7f9.jpeg","url":"https://www.softwareadvice.ie/software/364010/evolux","@type":"ListItem"},{"name":"TalkChief","position":10,"description":"TalkChief isn't just a business phone system; it's your partner in enhancing communication for call centers, startups, enterprises, and nonprofits. Designed to simplify interactions across remote teams and with customers, TalkChief focuses on user-friendly features that prioritize your unique needs.\n\nImagine a world where spam numbers and bots are effortlessly blocked, where each agent has their own caller ID, and where welcoming inbound calls is a personalized experience. TalkChief brings this vision to life, making communication smoother and more human.\n\nKey features such as automated notifications, call recording, interactive voice response (IVR), and skill-based routing empower you to navigate communication challenges effortlessly. Dive into detailed reports, track key performance indicators (KPIs) on intuitive dashboards, and use filters to easily find specific conversations. With TalkChief, administrators have the tools to tailor communication strategies for maximum impact.\n\nManagers can take advantage of dynamic call routing, directing calls to team members based on language, location, and other individual traits. This personalized touch ensures that your team operates at its best.\n\nTalkChief doesn't just stop at communication; it integrates seamlessly with third-party helpdesk, collaboration, and customer relationship management (CRM) systems. This interconnected approach ensures that your communication ecosystem aligns perfectly with your existing tools and processes.\n\nAvailable through convenient monthly or annual subscriptions, TalkChief provides robust support via FAQs, live chat, a knowledge base, and various online resources. It's more than a business phone system; it's a personalized communication solution tailored to elevate your business experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4c716c-56a5-426c-8a07-36bbc7464f0d.jpeg","url":"https://www.softwareadvice.ie/software/204802/talkchief","@type":"ListItem"},{"name":"Medallia Agent Connect","position":11,"description":"Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. \n\nTeams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. \n\nMedallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c22aca53-0cea-42fa-9b17-b9fbdafb8d06.png","url":"https://www.softwareadvice.ie/software/219604/stella-connect","@type":"ListItem"},{"name":"Yodel","position":12,"description":"Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments. \n\n\nBusinesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR. \n\n\nYodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Suite, JIRA Software, LinkedIn, and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/153c3cc8-5fb9-40c8-b2b9-1e88c836cd97.png","url":"https://www.softwareadvice.ie/software/91207/yodel","@type":"ListItem"},{"name":"Microcall","position":13,"description":"Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing easy-to-visualize dashboards to improve employee productivity, manage the voice infrastructure, troubleshoot voice issues, reduce expenses, and improve operational efficiency. \n\nMicrocall helps users streamline employee management and the voice infrastructure by providing cradle-to-grave searches and ad-hoc reports, real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, increased expenses, toll fraud, as well as dashboards for employee abuse and misuses.\n  \nMicrocall integrates with all on-premises and cloud-based voice solutions including Cisco, Microsoft Teams, Avaya, Webex and all Session Border Controllers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f4e53e91-d175-4b1e-b5fa-527857678f19.jpeg","url":"https://www.softwareadvice.ie/software/426429/microcall","@type":"ListItem"},{"name":"Calilio","position":14,"description":"Calilio is a AI powered cloud phone system that leverages VoIP technology to integrate a company's communication needs into a centralized interface. The platform includes features such as number sharing, which allows multiple users to handle calls on a single business phone number. Calilio also provides an interactive voice response system that guides customers to the right agent or department. Additionally, the solution offers call monitoring capabilities and voicemail transcription, which turns voice messages into text for easy review.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c2d4ec-1d0c-4daa-853a-9854f8117bf3.jpeg","url":"https://www.softwareadvice.ie/software/517054/Calilio","@type":"ListItem"},{"name":"DeepCall","position":15,"description":"DeepCall by Sarv is an enterprise-grade cloud communication platform designed for organizations that require secure, intelligent, and scalable customer engagement. The platform offers a comprehensive suite of tools, including voice broadcasting, SMS, and WhatsApp Business API, to facilitate omnichannel communication. Its AI-powered features, such as conversational AI agents and speech-to-text, help speed up issue resolution by pre-profiling calls before they reach a live agent. Key capabilities for advanced call handling include sticky agent routing, number masking, and multi-layer dispositions, while customizable dashboards allow decision-makers to monitor performance with real-time analytics. DeepCall also provides pre-built integrations with popular CRM systems like Salesforce, along with open APIs for custom integrations.\n\nThe primary benefits of using DeepCall include enabling omnichannel engagement, improving first-contact resolution with AI-assistance, and ensuring resilience and scalability to handle millions of interactions seamlessly. The platform is ideal for a wide range of clients, including enterprises and SMBs in sectors like banking, healthcare, and e-commerce, as well as government and public safety bodies managing emergency helplines. It is also well-suited for tech-driven organizations and companies across India, APAC, and other global emerging markets that need a secure and compliant communication infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9232036c-5b9e-4f9a-9789-3ff52e3bbdaf.png","url":"https://www.softwareadvice.ie/software/504998/DeepCall","@type":"ListItem"},{"name":"EasyCall Cloud","position":16,"description":"EasyCall Cloud is a cloud-based solution designed to help call centers manage inbound and outbound calls. This solution is available in multiple languages including English, Italian, and Spanish. EasyCall Cloud provides various features for international call and contact venters including a predictive dialer, call recording, appointment management, real-time reporting, and more. Additionally, EasyCall Cloud is GDPR-compliant and provides data security and encryption in the cloud. The EasyCall Agents mobile app is available for iOS and Android devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d3001f7e-cd78-4085-b3d8-94e3aa0d6d78.jpeg","url":"https://www.softwareadvice.ie/software/276085/easycall-cloud","@type":"ListItem"},{"name":"Vocalcom Hermes360","position":17,"description":"Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and support through all communication channels. the platform offers a real-time dashboard of all contact center activity. The software also allows companies to oversee their agents' performance and productivity which helps them supervise and optimize their performance.\n\nThe software offers features such as:\n\n- Inbound and Outbound calls\n- Omnichannel contact center solution\n- AI-Ready contact center \n- Easy CRM Integration \n- Native reports and analytics \n- CCaaS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0b9b1f1-60a3-45a4-9acc-880078f230ad.jpeg","url":"https://www.softwareadvice.ie/software/340225/vocalcom-hermes360","@type":"ListItem"},{"name":"CallShaper","position":18,"description":"CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.\n\n\nCallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files.\n\n\nCallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data.\n\n\nOther features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3835d790-6351-45aa-b588-eec504048e4f.png","url":"https://www.softwareadvice.ie/software/166423/call-shaper","@type":"ListItem"},{"name":"Nectar Desk","position":19,"description":"Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics.\n\nNectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing.\n\nNectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms.\n\nPricing is per user per month. Support is available online, via email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07515ecd-becf-494e-87f0-0fbfacb43e17.png","url":"https://www.softwareadvice.ie/software/348480/nectar-desk","@type":"ListItem"},{"name":"Apizee","position":20,"description":"A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, tablet, linked device, or external device are shared by field users with the expert.\n\nExperts can freeze, zoom, and share drawings while taking quick screenshots. Inspection reports are complemented by recorded media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98954e9c-66ff-4b8b-8749-8f4d871b335f.png","url":"https://www.softwareadvice.ie/software/383984/apizee","@type":"ListItem"},{"name":"Samespace","position":21,"description":"Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. \n\nWe seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. \n\nThe solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.\n\nSamespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.\n\nSamespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.\n\nPricing is per user per month. Support is offered via phone, chat and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57794f66-a52c-4982-b6a5-70c608d9bc8d.png","url":"https://www.softwareadvice.ie/software/142945/samespace","@type":"ListItem"},{"name":"Intradiem","position":22,"description":"Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.\n\nIntradiem helps with schedule adherence by communicating end-of-shift and break notifications directly to employees. Other features include automated call and live chat volume notifications, employee coaching reminders, and AUX status alerts regarding agents with low call productivity. Intradiem can help managers identify opportunities for performance improvement by reporting agent call patterns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ee9c997-4b38-4527-9b25-cab9259795d7.png","url":"https://www.softwareadvice.ie/software/147847/intradiem","@type":"ListItem"},{"name":"Vodia PBX","position":23,"description":"Vodia PBX is a hybrid VoIP PBX solution that caters to businesses in industries like healthcare, education, call centers and hospitality. It helps them to manage communications within organizations and with external clients. The solution can be deployed on-premise or hosted in the cloud.\n\n\nFor hosted PBX licenses, Vodia supports multi-tenancy operation which allows users to manage several organizations through a single instance of the software. Users can integrate a number of hardware and software components including softphones, mobile phones, email services and text messaging, as well as a number of extensions.\n\n\nOther features include auto-attendants, call recording, mailboxes, automatic call distribution, conference calling, park orbiting and paging. Communication with Voida PBX is encrypted based on TLS and SRTP. It also supports ZRTP end-to-end encryption.\n\n\nServices offered are priced based on extensions and PBX features. Support is available via phone, email and through an online ticket portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e698125-9af6-48fa-b8f6-13a7853e8b01.png","url":"https://www.softwareadvice.ie/software/51857/vodia","@type":"ListItem"},{"name":"ICR Evolution","position":24,"description":"ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for multiple purposes such as customer care, telesales and debt collections.\n\nInbound channels include voice, email, SMS, live chat, Whatsapp,Twitter, Telegram and Facebook Messenger. Outbound campaigns come with predictive, preview and progressive dialers, agentless mode and dynamic scripts. From reporting and analytics to CRM integration, ICR Evolution is an end-to-end solution for contact centers of all sizes, industries and currently operates across countries.\n\nIn addition to an Agent mode, ICR Evolution offers a Supervisor and a Designer mode. These viewing modes are designed to enable contact center operatives to use the solution based on their roles.\n\nThe product is available in English, Spanish and French and can be white-labeled and personalized to suit client needs. It is sold through a global network of partners who provide implementation, training and technical support services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.softwareadvice.ie/software/361026/icr-evolution","@type":"ListItem"},{"name":"Ringba","position":25,"description":"Ringba is a cloud-based call center solution that enables businesses to streamline processes related to call routing, marketing campaign tracking, customer service management, and more. Professionals can filter, sort or search caller data, handle buyers, sellers or partners and customize the user interface according to organizational requirements.\n\n\nKey features of Ringba include A/B testing, text-to-speech technology, drag-and-drop interface, real-time reporting and call attribution. Marketers can access member profiles with details about credit scores, occupancy, lifestyle habits, demographics, contact information, education, marital status, and more. Additionally, businesses can route calls to various destinations based on area codes, internet service provider (ISP) and keywords, among other details.\n\n\nRingba helps organizations manage buyer or affiliate activities and accounts receivable processes on a centralized platform. The product available is for free or on monthly subscriptions and support is extended via video tutorials, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5ab653-cc5b-4997-80b5-ec85ccff3a62.png","url":"https://www.softwareadvice.ie/software/180796/ringba","@type":"ListItem"}],"numberOfItems":25}
</script>