---
description: Page 8 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) > [Page 8](https://www.softwareadvice.ie/directory/4588/call-center/software?page=8)

# Call Centre Software

Canonical: https://www.softwareadvice.ie/directory/4588/call-center/software

Page: 8 / 16\
Prev: [Previous page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=7)\
Next: [Next page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=9)

-----

## Products

1. [55PBX](https://www.softwareadvice.ie/software/335980/55pbx) — 5.0/5 (15 reviews) — 55PBX is a cloud-based telephony solution that enables businesses to manage communication via carrier or VOIP, SMS, W...
2. [OXON](https://www.softwareadvice.ie/software/167278/oxon) — 4.9/5 (14 reviews) — OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound su...
3. [Dialing Innovations Call Center Application Suite](https://www.softwareadvice.ie/software/67857/dialing-innovations) — 4.8/5 (14 reviews) — Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and...
4. [Infobip](https://www.softwareadvice.ie/software/146179/infobip) — 4.6/5 (14 reviews) — Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for ...
5. [Cyara](https://www.softwareadvice.ie/software/331025/cyara) — 4.5/5 (14 reviews) — Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort,...
6. [BeInContact](https://www.softwareadvice.ie/software/330047/beincontact) — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
7. [Contivio Contact Center](https://www.softwareadvice.ie/software/2720/contivio) — 3.4/5 (13 reviews) — Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The...
8. [Intalk.io](https://www.softwareadvice.ie/software/244062/intalk-io) — 4.1/5 (13 reviews) — intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service,...
9. [LeadDesk](https://www.softwareadvice.ie/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
10. [VoApps](https://www.softwareadvice.ie/software/469445/VoApps) — 4.9/5 (13 reviews) — VoApps is a web-based platform that allows businesses across finance, healthcare, insurance, real estate and more ind...
11. [SiDial](https://www.softwareadvice.ie/software/339052/sidial) — 5.0/5 (12 reviews) — SiDial is a cloud-based software designed for managing phone conversations and creating digital interactions with liv...
12. [Doocti](https://www.softwareadvice.ie/software/263464/doocti) — 4.8/5 (12 reviews) — Doocti in an IVR and predictive dialer solution that allows businesses to seamlessly integrate the platform with seve...
13. [contactSPACE](https://www.softwareadvice.ie/software/53537/contactspace) — 4.8/5 (11 reviews) — contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and ...
14. [MegaDialer](https://www.softwareadvice.ie/software/93274/megadialer) — 4.9/5 (11 reviews) — MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or pr...
15. [Avaya Experience Platform](https://www.softwareadvice.ie/software/126442/avaya-experience-platform) — 4.7/5 (11 reviews) — Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, ...
16. [Balto](https://www.softwareadvice.ie/software/69781/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust...
17. [Viewabo](https://www.softwareadvice.ie/software/342011/viewabo) — 4.5/5 (11 reviews) — Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for...
18. [Upcall](https://www.softwareadvice.ie/software/166234/upcall) — 4.6/5 (11 reviews) — Upcall is a lead generation platform that enables businesses to streamline processes related to sales, marketing, cus...
19. [Kiamo](https://www.softwareadvice.ie/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...
20. [Placetel](https://www.softwareadvice.ie/software/436379/placetel) — 4.3/5 (11 reviews) — Placetel with Webex is tailored to small start-ups with big plans, medium-sized companies embracing the digital trans...
21. [AgentCubed](https://www.softwareadvice.ie/software/124696/agentcubed) — 4.4/5 (10 reviews) — AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users aut...
22. [Inxide](https://www.softwareadvice.ie/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
23. [PhoneIQ](https://www.softwareadvice.ie/software/221224/phoneiq) — 4.8/5 (10 reviews) — Next-Gen CTI \& Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voi...
24. [InfiniTalk](https://www.softwareadvice.ie/software/358385/infinitalk) — 4.5/5 (10 reviews) — InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text ...
25. [Help Lightning](https://www.softwareadvice.ie/software/240221/help-lightning) — 5.0/5 (10 reviews) — Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-b...

-----

Page: 8 / 16\
Prev: [Previous page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=7)\
Next: [Next page](https://www.softwareadvice.ie/directory/4588/call-center/software?page=9)

## Related Categories

- [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [All Categories](https://www.softwareadvice.ie/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Ireland","url":"https://www.softwareadvice.ie/","@id":"https://www.softwareadvice.ie/#website","@type":"WebSite","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.ie/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Centre Software","description":"Page 8 - Discover the best Call Centre Software in Ireland. Compare top Call Centre Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8","about":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#breadcrumblist"},"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","mainEntity":{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#itemlist"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"https://www.softwareadvice.ie/directory/4588/call-center/software","@type":"ListItem"},{"name":"Page 8","position":3,"item":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 8 - Best Call Centre Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.ie/directory/4588/call-center/software?page=8#itemlist","@type":"ItemList","itemListElement":[{"name":"55PBX","position":1,"description":"55PBX is a cloud-based telephony solution that enables businesses to manage communication via carrier or VOIP, SMS, Whatsapp and other channels. The platform enables organizations to streamline operations related to customer service, sales teams, outbound calls, marketing and other areas. \n\n55PBX offers various features such as Whatsapp templates, IVR, productivity reports, an automatic dialer and more. Additionally, it supports integration with numerous third-party applications including Zendesk Support and Sell, Freshdesk, Salesforce, Pipedrive and Hubspot via API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d936fc85-a70b-405a-b685-d887c34ef701.png","url":"https://www.softwareadvice.ie/software/335980/55pbx","@type":"ListItem"},{"name":"OXON","position":2,"description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c84994f1-d1a6-49ae-a3f1-a00231f28a1d.png","url":"https://www.softwareadvice.ie/software/167278/oxon","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":3,"description":"Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer.\n\n\nThe solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications.\n\n\nIt provides other features such as intelligent call routing, on-screen display of caller information and answering machine detection. The solution also helps with multiple campaign management, caller ID mapping and list data management.\n\n\nServices are available on a per month subscription basis with support available via email, phone and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.softwareadvice.ie/software/67857/dialing-innovations","@type":"ListItem"},{"name":"Infobip","position":4,"description":"Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45402ede-cd8f-4d90-afbf-7b60d290cb0f.png","url":"https://www.softwareadvice.ie/software/146179/infobip","@type":"ListItem"},{"name":"Cyara","position":5,"description":"Cyara's automated CX Assurance platform helps brands to deliver flawless customer experiences with less cost, effort, and risk. Cyara supports the complete CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, enabling enterprises to design, build, and maintain optimal customer journeys at scale, across voice and digital channels, all while reducing the risk of customer-facing defects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c566012b-95d2-4e5a-b5ab-78943ece83a9.png","url":"https://www.softwareadvice.ie/software/331025/cyara","@type":"ListItem"},{"name":"BeInContact","position":6,"description":"BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.softwareadvice.ie/software/330047/beincontact","@type":"ListItem"},{"name":"Contivio Contact Center","position":7,"description":"Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.\n\n\nContivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  \n\n\nContivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.\n\n\nServices are offered on per user per month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68d4250f-fa2c-4a86-9f71-0c5805ba0594.png","url":"https://www.softwareadvice.ie/software/2720/contivio","@type":"ListItem"},{"name":"Intalk.io","position":8,"description":"intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7518f9b4-c85f-4203-bb7d-5f70881118e1.png","url":"https://www.softwareadvice.ie/software/244062/intalk-io","@type":"ListItem"},{"name":"LeadDesk","position":9,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.ie/software/450657/LeadDesk","@type":"ListItem"},{"name":"VoApps","position":10,"description":"VoApps is a web-based platform that allows businesses across finance, healthcare, insurance, real estate and more industries to deliver customizable voicemail messages to mobile contacts. The solution helps drive inbound calls and manage collections and sales.\n\nVoApps ensures compliance and assists with lead qualification, communication strategy development and more. It also provides tracking and analytics features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d24156ef-7120-49da-bc60-447fc0c1dab6.jpeg","url":"https://www.softwareadvice.ie/software/469445/VoApps","@type":"ListItem"},{"name":"SiDial","position":11,"description":"SiDial is a cloud-based software designed for managing phone conversations and creating digital interactions with live chat. Our CRM capabilities include customer relationship management, outgoing and incoming call integration, system dialer and real-time reporting of work, campaigns, appointment lead outcomes as well as call recording and appointment management. SiDial has the right mix of cost-effectiveness and advanced technologies that make it the best platform for building a strong customer relationship","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b26a558-10fd-4415-9552-5f45372cc65d.jpeg","url":"https://www.softwareadvice.ie/software/339052/sidial","@type":"ListItem"},{"name":"Doocti","position":12,"description":"Doocti in an IVR and predictive dialer solution that allows businesses to seamlessly integrate the platform with several third-party CRMs, helpdesks and other solutions. It allows customer-facing agents to automatically receive an instant overview of all customer records that are available across various communication channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d367428-60a7-403e-a3d0-e16ed43a9fd9.png","url":"https://www.softwareadvice.ie/software/263464/doocti","@type":"ListItem"},{"name":"contactSPACE","position":13,"description":"contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. \n\n\nThe application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.  \n\n\ncontactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2735e299-8ee5-4fda-8441-8b68ad659dce.png","url":"https://www.softwareadvice.ie/software/53537/contactspace","@type":"ListItem"},{"name":"MegaDialer","position":14,"description":"MegaDialer is a business voice-over-internet-protocol (VoIP) solution designed to help enterprises with preview or predictive dialing, enabling them to enhance the performance of campaigns. With its interactive interface, users can view the details of campaigns, track the activity of agents and monitor real-time analytics.\n\n\nMegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and more.\n\n\nMegaDialer can be integrated with various SMS and CRM systems, helping employees manage leads. Pricing is based on usage and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0bfd1817-9f38-4d52-b150-28d5ecf36fb1.png","url":"https://www.softwareadvice.ie/software/93274/megadialer","@type":"ListItem"},{"name":"Avaya Experience Platform","position":15,"description":"Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely.\n\nAvaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82e45738-135c-47e1-9a0f-90a91655fcd8.png","url":"https://www.softwareadvice.ie/software/126442/avaya-experience-platform","@type":"ListItem"},{"name":"Balto","position":16,"description":"Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.\n\nWith Balto, the results are astounding:\n\n- AmTrust improved CSAT scores by 25%\n- Arsenal Business Growth reduced ramp time by 83%\n- Florida Window & Door increased conversion rates and appointments by 30%\n- The Junkluggers decreased call duration by 6%\n\nBalto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.\n\nLearn more at balto.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.softwareadvice.ie/software/69781/balto","@type":"ListItem"},{"name":"Viewabo","position":17,"description":"Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. \n\nViewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app. \n\nViewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e90c85f-4086-44c3-9597-a43ca2a83f74.png","url":"https://www.softwareadvice.ie/software/342011/viewabo","@type":"ListItem"},{"name":"Upcall","position":18,"description":"Upcall is a lead generation platform that enables businesses to streamline processes related to sales, marketing, customer engagement, appointment scheduling and more. It helps professionals convert cold calls into leads and gain real-time insights into activities on a centralized dashboard. Additionally, Upcall provides US-based call representatives to qualify every lead that comes into the sales pipeline.\n\n\nUpcall allows businesses to check lead sources based on various metrics, improving return-on-investment (ROI) across processes. Managers can create marketing campaigns using templates and customizable data fields or call scripts, improving conversion rates. Additionally, administrators can utilize the platform to conduct telephone surveys, collect customer feedback, receive appointment notifications and more.\n\n\nUpcall comes with an application programming interface (API) for businesses to integrate the solution with various third-party systems such as Gmail, Google Sheets, HubSpot, Facebook, Slack, Microsoft Outlook and more. Pricing is available on request and support is extended via phone, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb99053d-8a11-4785-8d4c-f3f4c1784cc9.png","url":"https://www.softwareadvice.ie/software/166234/upcall","@type":"ListItem"},{"name":"Kiamo","position":19,"description":"Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. \n\nKiamo offers a smart distribution engine that selects the right advisers for each new interaction, & an ergonomic interface for the teams. It is accessible on-premise or in the cloud.\n\nThey believe that support is essential for the success of a contact center project (integration, advice, training, etc.).\nThe implementation of off-the-shelf solutions meets a need for an unmarked tool.\n\nThus, they believe in the strategic role of partners and their added value for the user of contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d3a094f-fd53-4769-8921-ba7b7f5f81ff.png","url":"https://www.softwareadvice.ie/software/244884/kiamo","@type":"ListItem"},{"name":"Placetel","position":20,"description":"Placetel with Webex is tailored to small start-ups with big plans, medium-sized companies embracing the digital transformation and multinationals that always want to be two steps ahead. The solution combines the Placetel cloud calling platform with the full collaboration suite from Cisco Webex. Making it an all-in-one solution enabling working from anywhere, anytime on the device of choice.\n\nPlacetel’s cloud calling platform is entirely virtual and offers over 150 features. Set up the phone system through the personal web porta and choose between porting numbers or simply order new ones. Decide on which device to receive calls on or forward calls from landline to smartphone and back again in a matter of seconds. Thanks to individual routing plans, never miss a call again. Include professional call center options to offer customers a best-in-class user experience.\n\nCommunicate in real-time with manager, colleagues or customers. Open 1:1 chats or create a group or project space for key stakeholders. Share content through drag and drop and never lose track of briefings, presentations, links or videos as those are all saved in the thread. Alternatively, use the search function to find content within a dedicated chat or search through all chats to find what is needed. \n\nThese days, team and customer meetings are no longer held in company conference rooms but rather in the personal online meeting room provided by Placetel and Cisco Webex. In real time and amazing streaming quality. Get ready for the latest Webex technology and connect with colleagues in online meetings direct from home, co-working space or on the road. Two clicks are all it takes to set up a personal conference room – with access for all invited participants via meeting link. Guest can simply join the meeting without having to register beforehand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec3b0a8d-24c9-4420-b598-2407ac45f638.png","url":"https://www.softwareadvice.ie/software/436379/placetel","@type":"ListItem"},{"name":"AgentCubed","position":21,"description":"AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users automate workflows, manage the relationship and generate leads by skills-based routing. The solution is cloud-based and offers sales automation, customer service and support, quoting tools, calendars, web self-service, call center, field service, and knowledge management. It connects with lead providers and aggregators to provide updated information on potential clients. Lead management module integrates inside sales with field sales and lead distribution.\n\n\nAgentCubed provides customer report builder feature that allows users to analyze hundreds of data points in multiple combinations to improve sales efforts. It also provides down-line analytics for tracking brokers, affiliates, regions and satellite offices. The activity dashboards provide a view of key performance metrics for all down-lines. Line-of-sight access can also be granted to down-line users so that those users only see the data that is relevant to their sub group. The solution is a fit for medium to large sized insurance companies. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1381fd8d-6c71-4b08-a908-9dd895de09fd.png","url":"https://www.softwareadvice.ie/software/124696/agentcubed","@type":"ListItem"},{"name":"Inxide","position":22,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.ie/software/325742/inx-app","@type":"ListItem"},{"name":"PhoneIQ","position":23,"description":"Next-Gen CTI & Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voicemail drop, Salesforce call routing, call recording, native reporting, and more with our all-in-one communication solution.\n\nREPORTING & ANALYTICS\nLeverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation.\n\nSALESFORCE CALL ROUTING\nAutomatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners.\n\nADVANCED CALL CENTER FEATURES\nProgressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost.\n\nGLOBAL REACH\nInstantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59ac7c0e-bf8f-4267-a206-dae6abf2c6f7.jpeg","url":"https://www.softwareadvice.ie/software/221224/phoneiq","@type":"ListItem"},{"name":"InfiniTalk","position":24,"description":"InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text analysis and more. It is a call center that provides cloud services and on-premises functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e89f969-85ec-46f8-8ea9-9360ef526af0.png","url":"https://www.softwareadvice.ie/software/358385/infinitalk","@type":"ListItem"},{"name":"Help Lightning","position":25,"description":"Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. \n\nThe company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. \n\nHelp Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. \n\nIt provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nWith Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.\n\nAbout Remote Visual Assistance Software: \n\nRemote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for\nmany years before COVID. \n\nAt first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. \n\nThese obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service.\n\nThe ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. \n\nThe best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time.\n\nService organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. \n\nUsing Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. \n\nWith Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.\n\nLearn more at helplightning.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.softwareadvice.ie/software/240221/help-lightning","@type":"ListItem"}],"numberOfItems":25}
</script>