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description: Page 8 - Discover the best Customer Satisfaction Software in Ireland. Compare top Customer Satisfaction Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 8 - Best Customer Satisfaction Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Customer Satisfaction Software

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## Products

1. [Tesseron](https://www.softwareadvice.ie/software/352124/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundens...
2. [STAMP](https://www.softwareadvice.ie/software/309242/stamp) — 4.9/5 (8 reviews) — STAMP is an employee engagement software designed to help businesses collect and analyze customer feedback, company d...
3. [Merren](https://www.softwareadvice.ie/software/368986/merren) — 4.6/5 (8 reviews) — Merren is a customer engagement and survey platform that reaches as wide a sample size as possible, on the back of ea...
4. [Pypestream](https://www.softwareadvice.ie/software/185017/pypestream) — 4.8/5 (8 reviews) — Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to i...
5. [Hello Customer](https://www.softwareadvice.ie/software/232327/hello-customer) — 4.3/5 (8 reviews) — Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale...
6. [Staffino](https://www.softwareadvice.ie/software/396197/staffino) — 5.0/5 (8 reviews) — Staffino is a cloud-based solution for customer experience management that offers businesses a comprehensive way to c...
7. [WorkHub Tasks](https://www.softwareadvice.ie/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
8. [MFour Studio](https://www.softwareadvice.ie/software/403792/mfour-studio) — 5.0/5 (8 reviews) — MFour Studio is a mobile data collection platform. It enables companies to conduct surveys and market research via mo...
9. [Refiner](https://www.softwareadvice.ie/software/180271/refiner) — 4.6/5 (8 reviews) — Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets e...
10. [Ochatbot](https://www.softwareadvice.ie/software/444270/ochatbot) — 4.8/5 (8 reviews) — Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It ...
11. [ServiceGuru Kiosk](https://www.softwareadvice.ie/software/179317/serviceguru-kiosk) — 4.9/5 (7 reviews) — ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback...
12. [Upvoty](https://www.softwareadvice.ie/software/263475/upvoty) — 5.0/5 (7 reviews) — Upvoty is a feedback management platform for SaaS businesses to help with product optimization. Customers can submit ...
13. [RaveCapture](https://www.softwareadvice.ie/software/230500/RaveCapture) — 4.4/5 (7 reviews) — RaveCapture is a review and UGC platform designed to help businesses do more with customer feedback. Instead of just ...
14. [Helprace](https://www.softwareadvice.ie/software/20692/helprace) — 4.7/5 (7 reviews) — Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions w...
15. [ServiceTonic](https://www.softwareadvice.ie/software/32396/service-tonic) — 4.7/5 (7 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
16. [Confirmit](https://www.softwareadvice.ie/software/76113/confirmit) — 3.8/5 (6 reviews) — Confirmit is a market research platform that gathers essential business data regarding customers, markets and employe...
17. [Industrytics](https://www.softwareadvice.ie/software/324748/industrytics) — 4.3/5 (6 reviews) — Make better business decisions, automate your data process and optimise your business with Decision Intelligence. Wit...
18. [Enterpret](https://www.softwareadvice.ie/software/386552/enterpret) — 4.8/5 (6 reviews) — Enterpret is an analytics platform that helps customers to get actionable insights from product feedback. It does thi...
19. [WeHelp](https://www.softwareadvice.ie/software/260147/wehelp) — 5.0/5 (6 reviews) — With WeHelp's NPS software, you can understand each step of your customer's journey. Understand how your customers ac...
20. [Howazit](https://www.softwareadvice.ie/software/299613/howazit) — 4.5/5 (6 reviews) — Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journ...
21. [Opinaê](https://www.softwareadvice.ie/software/507909/Opina) — 4.8/5 (6 reviews) — Opinaê is an application designed to conduct customer satisfaction surveys and measure Net Promoter Score (NPS). This...
22. [Target CRM](https://www.softwareadvice.ie/software/450151/Target-CRM) — 4.8/5 (6 reviews) — Target CRM is a customer relationship management software designed to help businesses manage and organize customer re...
23. [Wonderflow](https://www.softwareadvice.ie/software/88582/wonderflow) — 4.0/5 (5 reviews) — Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and t...
24. [NinjaChat](https://www.softwareadvice.ie/software/346930/ninjachat) — 4.6/5 (5 reviews) — NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support vi...
25. [Feefo](https://www.softwareadvice.ie/software/318961/feefo) — 3.8/5 (5 reviews) — Feefo is the world’s largest verified-customer reviews platform. It helps empower businesses worldwide to collect gen...

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## Related Categories

- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Data Analysis Software](https://www.softwareadvice.ie/directory/535/data-analysis/software)

## Links

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Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebe1a4c9-63e9-45d2-a2c5-92c67eb23e6e.png","url":"https://www.softwareadvice.ie/software/352124/tesseron-asm","@type":"ListItem"},{"name":"STAMP","position":2,"description":"STAMP is an employee engagement software designed to help businesses collect and analyze customer feedback, company data and industry dynamics to retain customers. The platform enables managers to quantify gaps across statement metrics according to categories.\n\nOperators can use artificial intelligence to track business performances over time and systematize the retention process. Additionally, STAMP allows teams to benchmark against peers and competitors and spot trends in customer satisfaction on a unified interface.\n\nPricing is available on request.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a19cd96c-fd1b-4f28-8b9b-8ca88bad20df.png","url":"https://www.softwareadvice.ie/software/309242/stamp","@type":"ListItem"},{"name":"Merren","position":3,"description":"Merren is a customer engagement and survey platform that reaches as wide a sample size as possible, on the back of easy messaging apps that users love. You can even send recorded questions and messages to an audience that cannot read. \n\nFirst, instead of unwieldy formats, the surveys are hosted on apps that customers are very comfortable with. Second, the conversational survey format ensures swifter and better responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aeb3946-8ec2-4164-b1d8-f7a5e3599633.png","url":"https://www.softwareadvice.ie/software/368986/merren","@type":"ListItem"},{"name":"Pypestream","position":4,"description":"Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments. \n\n\nCustomers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa.\n\n\nPypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08ae44b2-6a5f-4eb9-9ec8-708f1d3abd97.png","url":"https://www.softwareadvice.ie/software/185017/pypestream","@type":"ListItem"},{"name":"Hello Customer","position":5,"description":"Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale and turn it into clear, actionable insights.\n\nMany organizations collect large volumes of customer feedback through surveys, reviews, or open comments, but analyzing that feedback manually is time-consuming and difficult. Hello Customer automatically analyzes open-text feedback using artificial intelligence, detecting sentiment and categorizing comments into meaningful topics such as product quality, service experience, delivery, pricing, or digital interactions.\n\nInstead of reading thousands of responses, teams can instantly see what customers appreciate and where problems occur.\n\nThe platform connects feedback directly to key customer experience metrics such as NPS and CSAT. With built-in analytics and visualization tools, organizations can identify the key drivers behind customer satisfaction and dissatisfaction and understand which areas have the greatest impact on loyalty.\n\nInteractive dashboards make it easy to explore insights and trends across the organization.\n\nKey capabilities include:\n\n1. Customer feedback categorization\nAutomatically group customer comments into clear feedback categories and themes.\n\n2. AI-powered sentiment analysis\nUnderstand whether feedback is positive, neutral, or negative without manual analysis.\n\n3. Key driver analysis\nIdentify the factors that most strongly influence customer satisfaction and loyalty.\n\n4. Customer experience dashboards\nVisualize trends, feedback categories, and experience metrics in intuitive dashboards.\n\n5. Trend and performance monitoring\nTrack how sentiment and feedback topics evolve over time.\n\n6. Location and segment comparison\nCompare feedback across stores, regions, products, or customer segments.\n\nHello Customer transforms unstructured feedback into structured insights that teams across customer experience, marketing, and operations can act on. By understanding what drives customer satisfaction, organizations can prioritize improvements, resolve issues faster, and strengthen the overall customer experience.\n\nThe platform is used by mid-sized and enterprise organizations across Europe that collect customer feedback at scale and want to turn Voice of Customer data into measurable business impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e1e8fb7-162c-4dcc-bdd9-34ac6d463306.png","url":"https://www.softwareadvice.ie/software/232327/hello-customer","@type":"ListItem"},{"name":"Staffino","position":6,"description":"Staffino is a cloud-based solution for customer experience management that offers businesses a comprehensive way to connect CX data with their overall business goals and revenue objectives.\n\nThe online platform is user-friendly and designed to provide businesses of all sizes with valuable insights into their customers' journeys. With the use of advanced technology, businesses can collect, analyze, and take action on customer feedback in real time, which allows them to make data-driven decisions and enhance the overall customer experience.\n\nThe team of professionals provides exceptional customer support and works closely with our clients to ensure that they receive maximum benefits from our platform. They believe that delivering exceptional customer experiences can have a positive impact on their clients' bottom line and contribute to their overall success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cfd2a1b-094f-46b6-a791-b0c53e42933d.png","url":"https://www.softwareadvice.ie/software/396197/staffino","@type":"ListItem"},{"name":"WorkHub Tasks","position":7,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.ie/software/356972/workhub-tasks","@type":"ListItem"},{"name":"MFour Studio","position":8,"description":"MFour Studio is a mobile data collection platform. It enables companies to conduct surveys and market research via mobile devices. MFour Studio caters to market research firms, survey research companies, and brands looking to gain insights into their target audiences.\n\nMFour Studio offers an intuitive survey builder with drag-and-drop functionality to create mobile-optimized surveys. It includes question types like open text, multiple choice, ranking, and more. Surveys can include logic to customize the experience for each respondent. The platform also provides a survey library to reuse existing questions and surveys.\n\nMFour Studio handles the entire process, from survey creation to data reporting. It recruits targeted respondents, distributes surveys via its mobile panel, and provides real-time results and reporting. The platform integrates with analytics tools to uncover key insights. MFour Studio offers dedicated support and consulting services to help companies conduct impactful research.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c79fba2-dfff-4b64-9b20-f2b9207bbab1.png","url":"https://www.softwareadvice.ie/software/403792/mfour-studio","@type":"ListItem"},{"name":"Refiner","position":9,"description":"Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets enable SaaS businesses to easily track customer satisfaction, profile and segment their users, or research what to build next.\n\nRefiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others.\n\nRefiner facilitates integration with various third-party systems such as Zapier, Slack, Segment and more, helping organizations set up automated triggers and workflows. The product is available on monthly subscriptions and support is extended via email, FAQs, live chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b29ebd3-fe90-4c5e-81f6-a02f1d991b72.png","url":"https://www.softwareadvice.ie/software/180271/refiner","@type":"ListItem"},{"name":"Ochatbot","position":10,"description":"Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It serves online retailers from various sectors, aiming to enhance shopping experiences and customer support.\n\nThis platform utilizes natural language processing and machine learning to facilitate natural conversations with shoppers. It offers a range of features, including order tracking, cart addition, abandoned cart recovery, and round-the-clock customer service. It also provides product suggestions based on customer interactions.\n\nOchatbot offers analytical tools and reports, providing insights into chatbot conversations and performance. These reports track various metrics to help ecommerce businesses gauge the effectiveness of the chatbot and identify areas for improvement. By harnessing Ochatbot's advanced AI capabilities and its suite of ecommerce features, online retailers have the potential to increase sales, reduce support costs, and foster enduring customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04a90968-aae3-4945-b60a-5caf09646700.png","url":"https://www.softwareadvice.ie/software/444270/ochatbot","@type":"ListItem"},{"name":"ServiceGuru Kiosk","position":11,"description":"ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reporting, virtual keyboard, wireless internet access and touch screen functionality.\n\n\nDesigned for service-based businesses of all sizes, ServiceGuru Kiosk lets users upload staff images for customers to post reviews and comments against the services provided by them. It allows firms to build surveys for assigning attributes against employees to evaluate service quality and improve the efficiency of workers. Additionally, the solution enables enterprises to develop performance benchmarks and generate reports for providing weekly updates about location comparison, satisfaction ratings and employee feedback. \n\n\nMobile application for iOS devices is also offered by ServiceGuru Kiosk that allows users to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01c55057-25a5-49e8-9db8-545d1d5630da.png","url":"https://www.softwareadvice.ie/software/179317/serviceguru-kiosk","@type":"ListItem"},{"name":"Upvoty","position":12,"description":"Upvoty is a feedback management platform for SaaS businesses to help with product optimization.\n\nCustomers can submit their feedback easily and product owners can then prioritize future features based on user data. This platform can be used as an internal or public tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59197a61-8d13-4090-ab33-820997ea6ac6.png","url":"https://www.softwareadvice.ie/software/263475/upvoty","@type":"ListItem"},{"name":"RaveCapture","position":13,"description":"RaveCapture is a review and UGC platform designed to help businesses do more with customer feedback. Instead of just collecting reviews, RaveCapture helps brands uncover key themes, improve products, and refine marketing strategies based on real customer experiences.\n\nWith seamless integrations for ecommerce platforms like Shopify, BigCommerce, and Magento, businesses can automate review requests, import and manage existing reviews, and display trust-building elements like UGC galleries and shoppable reviews. Our AI-driven insights feature identifies trends in feedback, helping teams make smarter decisions across marketing, customer service, and product development.\n\nWhether you’re an ecommerce brand looking to boost conversions or a service-based business aiming for deeper customer insights, RaveCapture helps you collect, analyze, and act on customer feedback—turning real experiences into meaningful business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b993297-d660-4f13-bd67-acc5eced09c4.png","url":"https://www.softwareadvice.ie/software/230500/RaveCapture","@type":"ListItem"},{"name":"Helprace","position":14,"description":"Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.\n\n\nHelprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.\n\n\nIn Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.\n\n\nHelprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.\n\n\nHelprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cba82bf-1fa9-4cca-a2a7-269e6a492e49.png","url":"https://www.softwareadvice.ie/software/20692/helprace","@type":"ListItem"},{"name":"ServiceTonic","position":15,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.softwareadvice.ie/software/32396/service-tonic","@type":"ListItem"},{"name":"Confirmit","position":16,"description":"Confirmit is a market research platform that gathers essential business data regarding customers, markets and employees and helps businesses to grow.\n\n\nConfirmit’s market research helps businesses increase productivity, reporting and maintain competitive edge by incorporating new techniques, such as text analytics and mobile engagement. It also researches data gathered from CRM and other business systems. Its voice of customer helps in increasing revenue, reducing costs and promoting cultural changes by retaining existing customers. It also assists in better identifying up-sell and cross-sell opportunities, growing customer base and providing actionable feedback at key customer touch points. It also helps in improving retention and performance by pulse surveys, employee engagement surveys, employee lifecycle surveys, 360 surveys and upward feedback.\n\n\nConfirmit offers products including Confirmit horizons, fast track, survey design, panel management, data collection, data integration, text analytics and action management.\n\n\nConfirmit provides its services to industries including business-to-business, retail, insurance, financial services and market research.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ff171ae-cdb5-4516-9f85-197b6718a795.png","url":"https://www.softwareadvice.ie/software/76113/confirmit","@type":"ListItem"},{"name":"Industrytics","position":17,"description":"Make better business decisions, automate your data process and optimise your business with Decision Intelligence.\n\nWith industrytics, you can connect, analyse and visualise all the metrics and data about your business and the feedback from your stakeholders in an intelligent 360° business dashboard and get data-driven and AI-powered improvement suggestions for your SME business.\n\nUse Industrytics and get more out of your data. Automate your data process and use AI to analyse and understand your data.\nThis enables you as a decision-maker to identify problems, correlations and trends in your data at an early stage and optimise your company in a data-driven way.\n\nYour Benefits:\n360º overview of the key figures, feedback and data relevant to you from all areas of the company.\n \nIntelligent and automated linking, analysis and visualisation of all data collected in different systems.\n\nAI-supported and custom-fit recommendations for data-driven business optimisation and automation.\n\nWe take over all steps during the onboarding phase.\nLittle additional internal effort in implementing the system and support and advice in optimisation and automation.\n\nNo data silos, data-based business decisions, optimisations and development through artificial intelligence.\n\nSave time and costs through AI and the automation of your data processes, create independence and facilitate decision-making processes.\n\nSupport in the selection of suitable software for data-driven business optimisation.\n\nWonderful customer experiences, productive and satisfied employees, effective business relationships and optimised internal processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e793db82-be10-4fbd-be3e-9b002c9a22db.jpeg","url":"https://www.softwareadvice.ie/software/324748/industrytics","@type":"ListItem"},{"name":"Enterpret","position":18,"description":"Enterpret is an analytics platform that helps customers to get actionable insights from product feedback. It does this by letting users build roadmaps and dashboards, collecting and visualizing data in real-time, finding patterns in customer comments with natural language processing algorithms, applying machine learning to those patterns to automatically detect recurring issues before they happen, and generating reports about the status of products and user experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0db2d82a-d816-4919-ac76-bb1929d1fa46.jpeg","url":"https://www.softwareadvice.ie/software/386552/enterpret","@type":"ListItem"},{"name":"WeHelp","position":19,"description":"With WeHelp's NPS software, you can understand each step of your customer's journey. Understand how your customers act while talking on the phone, going to the e-commerce shopping cart, browsing your tool or even how they are served at the reception of your business. No matter which touchpoints they hit, you'll get the information you need to improve your business in our software. You'll be able to turn customer detractors into promoters who help grow your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/819fcfc2-5364-4f8a-88c9-5e7b3c9e8539.png","url":"https://www.softwareadvice.ie/software/260147/wehelp","@type":"ListItem"},{"name":"Howazit","position":20,"description":"Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journey, by enabling simple, smart and relevant communication. Howazit enable companies to collect feedback from customers at relevant touchpoints, measure their satisfaction, and act accordingly in a personal, tailored manner.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfa242e4-1d1e-4066-b264-31f2c690d254.png","url":"https://www.softwareadvice.ie/software/299613/howazit","@type":"ListItem"},{"name":"Opinaê","position":21,"description":"Opinaê is an application designed to conduct customer satisfaction surveys and measure Net Promoter Score (NPS). This tool allows businesses to gather valuable feedback from their customers and patients. Customers can provide feedback through tablets, kiosks, and smartphones.\n\nThe app is suitable for customer satisfaction research in various industries, such as clinics, laboratories, hospitals, medical and dental offices, pharmacies, hotels, and retail establishments. Opinaê provides real-time monitoring of the customer or patient experience, enabling businesses to stay informed about how their clients perceive their services.\n\nOpinaê offers a user-friendly survey builder. Businesses can create customized surveys with multiple-choice questions, NPS assessments, satisfaction level ratings (using stars or emojis), and open-ended questions. The app also features offline data collection capabilities, making it suitable for environments with unstable internet connectivity. Users can collect survey responses offline and synchronize the data when an internet connection is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/919abf0a-3241-4c0a-906a-770910cb749e.png","url":"https://www.softwareadvice.ie/software/507909/Opina","@type":"ListItem"},{"name":"Target CRM","position":22,"description":"Target CRM is a customer relationship management software designed to help businesses manage and organize customer relationships through a centralized system. It is suitable for businesses of various sizes and industries, providing tools to track leads, manage customer data, and streamline interactions throughout the customer lifecycle. The platform supports sales processes, marketing efforts, customer support operations, and project management workflows by maintaining comprehensive customer databases and offering insights into customer progress within the buying process.\n\nThe software includes marketing automation features for lead generation, lead nurturing, and campaign management. Sales automation tools enable tracking of customer details such as email addresses, customer types, purchase history, and sales pipeline stages. It also supports the creation and distribution of quotes and proposals. Support management features include ticket management, knowledge management, customer self-service portals, and support statistics. Additional features include project management with task tracking and milestone monitoring, inventory management, and analytics tools for measuring business performance against goals.\n\nTarget CRM is a customizable and secure platform that organizes customer data in one location. It includes email tracking, notifications for monitoring customer engagement, prospect tracking for managing leads, and meeting scheduling tools. The system collects and centralizes customer activity data, helping teams make informed decisions and streamline customer relationship management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d4c52b81-a467-4153-b536-5bc404225693.jpeg","url":"https://www.softwareadvice.ie/software/450151/Target-CRM","@type":"ListItem"},{"name":"Wonderflow","position":23,"description":"Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions.\n\nUnified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS.\n\nWonderflow's AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures. \n\nDid you know that a higher rating equals higher revenue?\n\nWith Wonderflow's Artificial Intelligence you can easily find the hundreds of different topics mentioned by your customers. The prescriptive and predictive engine can then find out what product characteristics are most relevant when trying to increase your star rating.\n\nCustomer Experience and Competitor insights as seen by the buyers\n\nCustomers don't talk exclusively about you, but about your competitors too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights on your competitors' lineups and gain an advantage.\n\nWonderflow is Simple, Accurate, Integrated, Predictive\n\nThis is why it has been chosen by Fortune 500 companies as the leading tool to become customer-centric and stay ahead of the competition.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b32eac78-e767-46c1-9854-9c74f4496a7c.png","url":"https://www.softwareadvice.ie/software/88582/wonderflow","@type":"ListItem"},{"name":"NinjaChat","position":24,"description":"NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. \n\nManage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.\n\nIntegrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.\n\nProduct features\nMulti-Channel Support : Single bot for all your social media platforms\nUnlimited Department : Create different department to manage \nUI Theming:Customize your text, colors, themes, and designs\nAgent Dashboard: Manage your agent status, information, and set up\nApp Integration: Automate your CRM process, reduce issues, manage tasks\nConversation History: Keep track of all the customer chat details\nAdvance Reports: Monitor your support agents' performance and export detailed chat reports\nVideo Conferencing:Create custom video conference interactions with built-in features\nChatbot Software:Manage customer support, improve marketing efforts instantly.\n\n\n\n\n500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.\n\nOur Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. \n\nMarketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities.\n\nOur HR & Ops suite helps HR professionals along the entire employee life cycle -  Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance.\n\nOur Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. \n\nOur Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. \n\nCollaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat.\n\nOur Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more.\n\nWe’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. \n\nCome, Join the 500apps now.\n\nThank you for your time!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c2d283f-437f-483b-a7ee-50f82a711b5f.png","url":"https://www.softwareadvice.ie/software/346930/ninjachat","@type":"ListItem"},{"name":"Feefo","position":25,"description":"<p>Feefo is the world’s largest verified-customer reviews platform.\n<p>It helps empower businesses worldwide to collect genuine, verified customer reviews and insights, allowing you to improve your products and customer experiences.\n<p>With its advanced software and first-rate support, it helps businesses of all sizes connect with their customers, improve their brand reputation and grow sales.\n\n<p>Feefo's cloud-based ratings and reviews platform allows you to manage your feedback requests, sending review requests by both email and SMS, as well as display your ratings and reviews in a way that suits you, via its flexible feedback displays. \n<p>Key features  include: \n\n<li> Product and service review collection\n</li><li> Visual UGC\n</li><li> Eco-labels\n</li><li> Sampling\n</li><li> Syndication\n</li><li> Sentiment analysis\n</li><li> SMS\n</li><li> NPS\n</li><li> Social sharing\n</li><li> Insight labels\n</li><li> Q&A\n</li><li> And more...\n<p>\nReviews matter. Feefo verified reviews matter more.</p></li></p></p></p></p></p>","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9ade8e0-8bd0-4321-9f97-213e58ab06b0.png","url":"https://www.softwareadvice.ie/software/318961/feefo","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software?page=8#itemlist","numberOfItems":25}
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