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description: Page 2 - Discover the best Qualitative Data Analysis Software in Ireland. Compare top Qualitative Data Analysis Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Qualitative Data Analysis Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Qualitative Data Analysis Software

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## Products

1. [UpMetrics](https://www.softwareadvice.ie/software/242671/upmetrics) — 4.8/5 (36 reviews) — Impact reporting doesn't have to be a headache. UpMetrics is a purpose-built platform that supports the complete impa...
2. [LiveSession](https://www.softwareadvice.ie/software/240473/livesession) — 4.6/5 (28 reviews) — LiveSession redefines product analytics for all types of teams. Offering essential tools you can expect from leading ...
3. [KPI6](https://www.softwareadvice.ie/software/362902/kpi6) — 4.5/5 (27 reviews) — KP16 is market research software that helps businesses with gathering, visualizing, and strategizing using consumer i...
4. [Chattermill](https://www.softwareadvice.ie/software/384200/customer-experience-analytics-platform) — 4.5/5 (25 reviews) — The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chatterm...
5. [Intellicus](https://www.softwareadvice.ie/software/372611/intellicus) — 4.4/5 (19 reviews) — Intellicus is a Business Intelligence and Analytics platform. It offers an end-to-end BI solution, covering the compl...
6. [Keatext](https://www.softwareadvice.ie/software/163243/keatext) — 3.8/5 (19 reviews) — Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up wit...
7. [LivingLens](https://www.softwareadvice.ie/software/198925/livinglens) — 4.4/5 (17 reviews) — LivingLens is a market research solution designed to help businesses capture customer experiences and insights via vi...
8. [Zoho PageSense](https://www.softwareadvice.ie/software/434317/zoho-pagesense) — 4.5/5 (17 reviews) — Zoho PageSense is a web-based conversion optimization and personalization solution designed to help businesses across...
9. [Clootrack](https://www.softwareadvice.ie/software/389628/clootrack) — 5.0/5 (16 reviews) — Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why C...
10. [evasys](https://www.softwareadvice.ie/software/477925/EvaSys) — 4.6/5 (16 reviews) — evasys is a web-based survey platform that automates all phases of the survey process, from preparation and execution...
11. [Remesh](https://www.softwareadvice.ie/software/90598/remesh) — 4.5/5 (15 reviews) — Remesh is an innovative platform for engaging and understanding large groups of people online and in real-time, allow...
12. [Thematic](https://www.softwareadvice.ie/software/164347/thematic) — 4.9/5 (15 reviews) — Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sourc...
13. [EnjoyHQ](https://www.softwareadvice.ie/software/325453/enjoyhq) — 4.8/5 (14 reviews) — EnjoyHQ enables organizations of all sizes to centralize and share customer experience data with stakeholders \& t...
14. [Aurelius](https://www.softwareadvice.ie/software/285722/aurelius) — 4.3/5 (13 reviews) — Aurelius is a research repository and analysis platform that lets you aggregate, search, share and manage all your re...
15. [Marvin](https://www.softwareadvice.ie/software/358694/marvin) — 4.8/5 (12 reviews) — HeyMarvin is the \#1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge in...
16. [Cauliflower](https://www.softwareadvice.ie/software/198580/cauliflower) — 4.9/5 (12 reviews) — Cauliflower – AI-Powered Text Analytics for Research, CX, and UX Teams Cauliflower is an AI-driven platform designed ...
17. [CallFinder](https://www.softwareadvice.ie/software/144949/callfinder) — 4.7/5 (12 reviews) — CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance,...
18. [Voxpopme](https://www.softwareadvice.ie/software/204808/voxpopme) — 4.4/5 (12 reviews) — At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. I...
19. [riyo.ai](https://www.softwareadvice.ie/software/335018/traek) — 4.7/5 (12 reviews) — riyo.ai is an all-in-one sales and marketing tool incorporating multiple features in three suites: Connect, Analyze &...
20. [AddMaple](https://www.softwareadvice.ie/software/515823/AddMaple) — 4.9/5 (12 reviews) — AddMaple creates instant chart dashboards that let users analyze survey data visually. It also helps conduct AI-enabl...
21. [Quirkos](https://www.softwareadvice.ie/software/291743/quirkos) — 4.6/5 (11 reviews) — Quirkos is a qualitative data analysis software that provides users with the tools to tag and code qualitative text d...
22. [Apteco Orbit](https://www.softwareadvice.ie/software/419150/apteco-orbit) — 4.7/5 (10 reviews) — Apteco Orbit is a marketing insights platform that helps businesses collect, monitor, and manage data. The software e...
23. [Apteco FastStats](https://www.softwareadvice.ie/software/426043/faststats) — 4.8/5 (9 reviews) — FastStats is a data analysis software that allows marketers to gain actionable insights from customer data. The softw...
24. [Hello Customer](https://www.softwareadvice.ie/software/232327/hello-customer) — 4.3/5 (8 reviews) — Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale...
25. [Optimal Workshop](https://www.softwareadvice.ie/software/358891/reframer) — 4.4/5 (7 reviews) — Optimal is a comprehensive user insights and UX research platform that transforms how businesses understand and engag...

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## Related Categories

- [Text Mining Software](https://www.softwareadvice.ie/directory/4785/text-mining-software/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software)
- [Data Analysis Software](https://www.softwareadvice.ie/directory/535/data-analysis/software)
- [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software)

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Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. \n\nChattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. \n\nThe world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. \n\nUnlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.\nHere's why we're different:\n\nWe unify customer data across 50+ integrations.\n\nChattermill’s AI model was built specifically for CX.\n\nOur platform delivers actionable insights to help you make informed decisions.\n\nWe provide exceptional customer support and industry expertise when you need it. \n\nWe make CX a revenue-driving function for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/692827f9-0ca6-4070-91d7-198f28a36b5e.png","url":"https://www.softwareadvice.ie/software/384200/customer-experience-analytics-platform","@type":"ListItem"},{"name":"Intellicus","position":5,"description":"Intellicus is a Business Intelligence and Analytics platform. It offers an end-to-end BI solution, covering the complete spectrum of business intelligence – from Data Extraction and Data Processing to Delivery of Insights. Key features include built-in data science and machine learning, high speed OLAP, real-time analytics, responsive dashboards, self-serve ad hoc reports, print-ready standard reports, report scheduling & delivery, ETL, and mobile BI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef9cb71c-f341-4810-881d-20a42973547f.png","url":"https://www.softwareadvice.ie/software/372611/intellicus","@type":"ListItem"},{"name":"Keatext","position":6,"description":"Customer-centric businesses want to know what issues are hurting their customer journey. 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The HIPAA-compliant platform allows healthcare providers to collect feedback from patients, caregivers or families and search, analyze, share and edit video assets according to requirements.\n\nUsing LivingLens, organizations can add audio, video or image-based questions in customer experience programs or surveys and secure access using single sign-on (SSO). Managers can clip or highlight relevant content, add subtitles and share results with team members and stakeholders. Additionally, businesses can gain insights into object, emotion, speech and context data using artificial intelligence (AI) and machine learning (ML) tools.\n\nLivingLens facilitates integration with various third-party systems such as Zoom, Market Logic and more. 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Professionals can utilize the sentiment analysis tool to identify positive/negative responses and highlight contextual themes in comments.\n\n\nThematic allows businesses to translate received feedback in multiple languages and generate net promoter scores (NPS) based on geographic regions. Managers can segment comments into sub-themes, identify potential issues via loyalty metrics and utilize trend analytics to measure the impact of customer experience (CX) initiatives. Additionally, it lets users share key insights with partners or stakeholders via emails, improving visibility across processes.\n\n\nThematic comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on a monthly subscription and support is extended via live chat, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf48e45-b59d-4dc4-aa7b-ac8034b5e449.png","url":"https://www.softwareadvice.ie/software/164347/thematic","@type":"ListItem"},{"name":"EnjoyHQ","position":13,"description":"EnjoyHQ enables organizations of all sizes to centralize and share customer experience data with stakeholders & team members. By deploying the EnjoyHQ repository, you'll benefit from a simple centralized system for collecting feedback & notes, storing audio recordings and video files of interviews, testing sessions, customer research, and customer journey maps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/679eab19-86d4-4e4e-9bde-bf56d8ca5231.png","url":"https://www.softwareadvice.ie/software/325453/enjoyhq","@type":"ListItem"},{"name":"Aurelius","position":14,"description":"Aurelius is a research repository and analysis platform that lets you aggregate, search, share and manage all your research data in one place.\n\nWith Aurelius, you can gather the research you need to make decisions. You can then make sense of it by creating visualizations of your findings and group related data points together. Finally, you can take action on what you've learned by creating tasks or projects directly from the app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85f8d718-e605-401f-9fcb-604d65a6718b.jpeg","url":"https://www.softwareadvice.ie/software/285722/aurelius","@type":"ListItem"},{"name":"Marvin","position":15,"description":"HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on.\n\nMost companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly.\n\nNeed to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation.\n\nWhen insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy.\n\nEnterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries.\n\nTrusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital.\n\nReady to put your customer knowledge to work? Learn more at HeyMarvin.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83a75ea7-0f3d-4f35-b75e-d9afb02d8694.png","url":"https://www.softwareadvice.ie/software/358694/marvin","@type":"ListItem"},{"name":"Cauliflower","position":16,"description":"Cauliflower – AI-Powered Text Analytics for Research, CX, and UX Teams\n\nCauliflower is an AI-driven platform designed to help research, CX, and UX teams analyze open-ended responses—quickly, transparently, and without manual coding. From survey feedback to reviews and interviews, Cauliflower transforms unstructured text into clear, structured insights in just minutes.\n\n⸻\n\nWho is Cauliflower for?\n\nCauliflower is built for anyone working with qualitative feedback:\n\t•\tMarket research agencies running concept, brand, or tracking studies\n\t•\tCX professionals analyzing NPS or CSAT feedback\n\t•\tUX teams evaluating user comments\n\t•\tInternal insights teams in large organizations\n\t•\tAcademics or non-profits working with open survey data\n\nWhether you handle 500 responses or 50,000, Cauliflower scales with your needs—without sacrificing control or quality.\n\n⸻\n\nWhat sets Cauliflower apart?\n\t•\tFast, no-code setup – Upload your data and get results in minutes\n\t•\tAI-generated topics – Automatically clusters similar answers with editable labels\n\t•\tSentiment analysis – Clear breakdowns for each topic (positive, neutral, negative)\n\t•\tDriver analysis – Identify which topics drive KPIs like satisfaction or purchase intent\n\t•\tMultilingual – 100+ languages supported with optional translation\n\t•\tInteractive dashboards – Visualize, filter, and explore your results\n\t•\tExport options – Download summaries, charts, or raw data for reporting\n\t•\tTeam-friendly – Share projects, collaborate, and stay aligned\n\n⸻\n\nSupport and Experience\n\nCauliflower was designed with researchers in mind—no black-box outputs, no generic BI dashboards. You can adjust topic labels, filter results, and generate summary texts with just a few clicks. We offer:\n\t•\tPersonal onboarding for teams\n\t•\tEmail support by real people (no bots)\n\t•\tGDPR-compliant EU hosting\n\t•\tAV/data processing contracts available\n\nWhether you’re a researcher, CX lead, or analyst, Cauliflower helps you extract meaningful insights from open feedback—quickly and reliably.\n\n⸻\n\nMake your qualitative data count.\nWith Cauliflower, open-ended feedback becomes actionable, measurable, and easy to communicate. It’s built for people who care about insights, not just data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5722632c-6334-48b7-95f1-45a20b722c07.png","url":"https://www.softwareadvice.ie/software/198580/cauliflower","@type":"ListItem"},{"name":"CallFinder","position":17,"description":"CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. \n\n\nCallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments.\n\n\nCallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7260efe6-fcef-4f01-84b9-e2c8c2ed6e99.png","url":"https://www.softwareadvice.ie/software/144949/callfinder","@type":"ListItem"},{"name":"Voxpopme","position":18,"description":"At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial business questions with limited resources. We can help.\n\nVoxpopme transforms insights teams by collecting, centralizing, and analyzing qualitative data. Voxpopme's Qualitative Insights Platform combines the speed of Video Surveys, our complete video survey tool, with the depth of Live Interviews, our IDI and focus group product, and the power of AI Insights for 60x faster analysis. More brands trust Voxpopme to enrich their research studies and fundamentally transform how they build better products and shape visionary companies.\n\nWant to learn how we help solve these problems? Visit www.voxpopme.com today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2cd8fca-adf1-4030-861c-9f48914989ae.png","url":"https://www.softwareadvice.ie/software/204808/voxpopme","@type":"ListItem"},{"name":"riyo.ai","position":19,"description":"riyo.ai is an all-in-one sales and marketing tool incorporating multiple features in three suites: Connect, Analyze & Convert. \n\nriyo.ai Connect: Instant and prompt engagement with website visitors through an AI-powered live chat tool. Improve the chances of conversions by offering real-time support and assistance.\n\nriyo.ai Analyze: A perfect analytics tool for websites to analyze user behavior and optimize the website performance through heatmap, session recording, visitors journey, and more. This data helps businesses identify the most engaging parts of their website and optimize their sales funnel accordingly. \n\nriyo.ai Convert:  An impressive lead-generation tool that easily captures valuable leads. Manage lead and sales data with a single platform. riyo.ai includes real-time notifications, which instantly alert businesses to new leads, sales, and other important events. This feature lets companies stay on top of their sales and marketing efforts.\n\nriyo.ai helps businesses optimize their sales and marketing efforts with a strategic approach. \n\n> Improves User Engagement: This is an effective approach to engage with website visitors and reduce the bounce rate. Instant and real-time user engagement improves brand value among users.\n\n Reduce Customer Efforts: Reduce customer support efforts by allowing the AI-powered live chat tool to fetch the website content and use it as a knowledge base for customer queries.\n\nIn-depth analytics: riyo.ai provides users with detailed analytics that help them identify areas for optimization and improvement. From heatmaps to session recordings, this data allows businesses to gain insight into their customers' behavior and pain points, making it easier to optimize their conversion rate.\n\nReal-time alerts and notifications: riyo.ai's real-time notifications allow businesses to stay on top of their sales and marketing efforts anywhere, anytime. This feature ensures that businesses never miss an important event or opportunity, leading to faster, more efficient decision-making.\n\nEffectively Manage Lead Data: riyo.ai's lead dashboard allows businesses to see their lead data in one convenient location. This feature gives them a complete overview of their lead generation, making it easier to prioritize leads.\n\nStreamlined Lead Generation: With riyo.ai's lead generation tools, businesses can capture valuable leads. This enables businesses to build relationships and communicate with prospects more effectively, leading to better customer retention and increased sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d495ffc-a4d5-4177-9eda-d4f9b7f48f64.jpeg","url":"https://www.softwareadvice.ie/software/335018/traek","@type":"ListItem"},{"name":"AddMaple","position":20,"description":"AddMaple creates instant chart dashboards that let users analyze survey data visually. It also helps conduct AI-enabled thematic analysis of open-ended results. It is a data exploration and analysis tool that eliminates the need for coding or formulas. It combines a calculation and statistics engine with chart visualizations that are ready to be added to reports or shared instantly. Users can summarize several columns with multiple rows into pivot tables and charts. With data already summarized, users can start uncovering insights, comparing columns and cross-tabulating. The statistics engine will highlight correlation in data.\n\nAddMaple assists with key driver analysis and relationship discovery. The reporting tool allows users to add charts and generate AI explanations of charts and tables. The 'Add to Report' feature helps compile the reports. The tool assists researchers with text analysis. It allows users to quantify themes and other useful insights. It is also augmented with semantic models that help quantify patterns in the text data. The generative AI research assistant helps analyze text and segment codes by themes, sentiment, emotions and parts of speech. The platform supports open and closed coding that allows users to refine the codes with the AI partner.\n\nAddMaple supports exploration via charts, stacked, bar, single pivot and multi-pivot. All charts are interactive, and they all come with table toggles so users can view data in a chart or table in parallel. It also offers word clouds that enable users to click on one word and see all associated words. The word clouds come with word frequency graphs. It also helps bin numeric columns such as salaries into ordered buckets. The tool detects the distribution of each column and runs the appropriate statistical test to show a connection between units.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1fdc7c-d006-4ac0-be22-bec6f5317f7b.png","url":"https://www.softwareadvice.ie/software/515823/AddMaple","@type":"ListItem"},{"name":"Quirkos","position":21,"description":"Quirkos is a qualitative data analysis software that provides users with the tools to tag and code qualitative text data in a more engaging and intuitive way. The codes can be seen being written in real-time allowing for trends and patterns to be identified by users. \n\nQuirkos is compatible and identical across Mac, Windows and Linux. The software is specifically designed for researchers and students in academia, non-profit, government and market research. It was developed for users that are looking to quickly start analyzing qualitative text data, without spending lots of time and resources on learning the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e84956e8-4285-47a1-80a4-cd55fac9169e.png","url":"https://www.softwareadvice.ie/software/291743/quirkos","@type":"ListItem"},{"name":"Apteco Orbit","position":22,"description":"Apteco Orbit is a marketing insights platform that helps businesses collect, monitor, and manage data. The software enables companies to visualize data, build audiences, automate campaigns, and activate channels via an intuitive interface. It caters to marketers across industries looking to optimize the impact of their campaigns.\n\nThe platform provides formidable analytics capabilities through Apteco FastStats to explore first-party data. Users can create interactive dashboards to identify insights, with the ability to filter, build lists, and drill down from visualizations. Dashboards can be branded by uploading logos and selecting color themes to share insights across the organization. Visualizations update automatically to reflect the latest data.\n\nApteco Orbit also features campaign automation with Apteco PeopleStage. Users can build and orchestrate multi-channel, multi-stage campaigns and gather responses from all marketing channels. The software allows for integrating communication history to engage prospects and customers in near real-time. Users can continually test, monitor, and optimize messaging and offers with the help of integrated AI.\n\nThe Connect module enables users to link all their data sources and design a unified data view. Data can then be integrated seamlessly across preferred applications and channels. Apteco Orbit empowers users to understand their audiences for more targeted campaigns. The data exploration and visualization tools help create and export audience segments that can be activated across channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/473719e8-4c6c-421c-b18e-181a8df70e28.png","url":"https://www.softwareadvice.ie/software/419150/apteco-orbit","@type":"ListItem"},{"name":"Apteco FastStats","position":23,"description":"FastStats is a data analysis software that allows marketers to gain actionable insights from customer data. The software unifies all customer information into a single view for intelligent data exploration, visualization, and mining.\n\nFastStats is designed for marketing and analytics teams who need to segment audiences, identify new opportunities, and personalize customer experiences. The software can analyze millions of records in seconds to uncover hidden patterns and relationships in transactional and behavioral data. Users can perform profiling, predictive modeling, basket analysis, and geographical analysis to understand their customers.\n\nKey features include powerful and intuitive data visualization tools to create interactive charts, maps, and dashboards from the data. FastStats also enables audience building by allowing users to segment, filter, and export data for use in marketing campaigns and channels. Integration with Python and R provides access to advanced analytics capabilities. The software makes it easy for users to move from data to insight to action.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c6a2032-59af-4f1d-ae90-de96144a008d.png","url":"https://www.softwareadvice.ie/software/426043/faststats","@type":"ListItem"},{"name":"Hello Customer","position":24,"description":"Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale and turn it into clear, actionable insights.\n\nMany organizations collect large volumes of customer feedback through surveys, reviews, or open comments, but analyzing that feedback manually is time-consuming and difficult. Hello Customer automatically analyzes open-text feedback using artificial intelligence, detecting sentiment and categorizing comments into meaningful topics such as product quality, service experience, delivery, pricing, or digital interactions.\n\nInstead of reading thousands of responses, teams can instantly see what customers appreciate and where problems occur.\n\nThe platform connects feedback directly to key customer experience metrics such as NPS and CSAT. With built-in analytics and visualization tools, organizations can identify the key drivers behind customer satisfaction and dissatisfaction and understand which areas have the greatest impact on loyalty.\n\nInteractive dashboards make it easy to explore insights and trends across the organization.\n\nKey capabilities include:\n\n1. Customer feedback categorization\nAutomatically group customer comments into clear feedback categories and themes.\n\n2. AI-powered sentiment analysis\nUnderstand whether feedback is positive, neutral, or negative without manual analysis.\n\n3. Key driver analysis\nIdentify the factors that most strongly influence customer satisfaction and loyalty.\n\n4. Customer experience dashboards\nVisualize trends, feedback categories, and experience metrics in intuitive dashboards.\n\n5. Trend and performance monitoring\nTrack how sentiment and feedback topics evolve over time.\n\n6. Location and segment comparison\nCompare feedback across stores, regions, products, or customer segments.\n\nHello Customer transforms unstructured feedback into structured insights that teams across customer experience, marketing, and operations can act on. By understanding what drives customer satisfaction, organizations can prioritize improvements, resolve issues faster, and strengthen the overall customer experience.\n\nThe platform is used by mid-sized and enterprise organizations across Europe that collect customer feedback at scale and want to turn Voice of Customer data into measurable business impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e1e8fb7-162c-4dcc-bdd9-34ac6d463306.png","url":"https://www.softwareadvice.ie/software/232327/hello-customer","@type":"ListItem"},{"name":"Optimal Workshop","position":25,"description":"Optimal is a comprehensive user insights and UX research platform that transforms how businesses understand and engage with their customers. Whether you're designing new products, optimizing existing experiences, or validating strategic decisions, Optimal helps teams create exceptional user experiences that drive business growth. \n\nWith Optimal, you can gather real user insights to test, validate, and optimize your products, prototypes, designs, and digital experiences.  From usability testing to concept validation, our platform makes UX research fast, accessible, and impactful – so your team can uncover actionable insights in days, not weeks.\n\nJoin thousands of teams and industry leaders like Apple, Netflix, Amazon, Spotify, Nike, and Lego who rely on Optimal to make confident, user-centered decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ab0b4e2-f22d-4874-a31b-dfc4e55bd9e9.png","url":"https://www.softwareadvice.ie/software/358891/reframer","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/4695/qualitative-data-analysis/software?page=2#itemlist","numberOfItems":25}
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