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description: Discover the best Cloud PBX Software in Ireland. Compare top Cloud PBX Software tools with customer reviews, pricing and free demos.
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title: Best Cloud PBX Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software)

# Cloud PBX Software

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## Products

1. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
2. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1001 reviews) — Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy...
3. [in2pbx](https://www.softwareadvice.ie/software/372636/in2pbx) (0 reviews) — A cloud-based phone system packed with calling and call management features aimed at sole traders and small to medium...
4. [Webex Suite](https://www.softwareadvice.ie/software/430596/webex) — 4.4/5 (7410 reviews) — Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and ...
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
6. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1205 reviews) — RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core featu...
7. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered ...
8. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (884 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
9. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (733 reviews) — Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneous...
10. [Google Voice](https://www.softwareadvice.ie/software/171496/google-voice) — 4.5/5 (726 reviews) — Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive inter...
11. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews) — VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-fr...
12. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (688 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
13. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (673 reviews) — Weave is a communication platform designed for small businesses that combines a phone system and communication tools ...
14. [GoTo Connect](https://www.softwareadvice.ie/software/2766/GoTo-Connect) — 4.5/5 (670 reviews) — GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class ph...
15. [Dialpad AI Meetings](https://www.softwareadvice.ie/software/75348/uberconference) — 4.5/5 (602 reviews) — Dialpad AI Meetings brings the same Agentic AI that powers Dialpad's broader platform into every video call, reasonin...
16. [Dialpad](https://www.softwareadvice.ie/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
17. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (507 reviews) — Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized co...
18. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (484 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
19. [Aircall](https://www.softwareadvice.ie/software/77031/aircall) — 4.2/5 (465 reviews) — Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and ...
20. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (395 reviews) — Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for orga...
21. [Grasshopper](https://www.softwareadvice.ie/software/77604/grasshopper) — 4.3/5 (360 reviews) — Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication wi...
22. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (330 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
23. [Vonage Business Communications](https://www.softwareadvice.ie/software/3447/vonage) — 4.0/5 (321 reviews) — Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scal...
24. [8x8 Work](https://www.softwareadvice.ie/software/390205/8x8-x-series) — 4.1/5 (309 reviews) — Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and me...
25. [Kixie PowerCall](https://www.softwareadvice.ie/software/28441/kixie-powercall) — 4.6/5 (295 reviews) — Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platf...

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## Related Categories

- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)

## Links

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/4757/cloud-pbx-software/software> |
| en | <https://www.softwareadvice.com/category/4757-cloud-pbx/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software> |
| fr | <https://www.softwareadvice.fr/directory/4757/cloud-pbx-software/software> |

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Users can individually preset call routing based on their schedule, or location.\n\nBring together voice, presence, messaging, and call centre together as one.\n\nin2pbx integrates seamlessly with third-party\nsystems and technologies such as SIP endpoints, CRM platforms, collaboration tools, and more, delivering a consistent experience with exceptional simplicity and new possibilities.\n\nThe system is available across Windows, Android and Apple devices and allows users to seamlessly switch from device to device.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8755e15-f61f-426b-be11-d599b8dc4e02.png","url":"https://www.softwareadvice.ie/software/372636/in2pbx","@type":"ListItem"},{"name":"Webex Suite","position":4,"description":"Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.\n\nSeamless collaboration across devices, locations and organizations\n•\tUse any computer, tablet, phone, browser or Cisco devices to connect\n•\tCollaborate with people outside your organization as easily as those inside\n•\tMinimize app switching with bi-direction integrations with other popular business apps\n\nMake collaboration more interactive and engaging\n•\tReduce disruptions with background noise removal and voice enhancement\n•\tEnable audiences to share their reactions with animated emojis and gesture recognition\n•\tImprove audience engagement with next-gen dynamic polling and Q&A by Slido\n•\tCustomized the stage layout to focus on the content and people that matters most\n\nMake collaboration more inclusive\n•\tRemove language barriers with real-time language translation into 100+ languages\n•\tEnsure everyone’s voice can be heard with anonymous polling/Q&A by Slido\n•\tEncourage everyone to participate with breakout rooms that enable smaller group discussions\n\nLet Webex help you work smarter\n•\tMake meetings more productive with automatic transcriptions, notes and highlights\n•\tUtilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access\n•\tMonitor and manage your work-life balance and professional relationships with personal insights","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e60c0fa1-f0d4-40ac-a412-0b2261b1f9a0.png","url":"https://www.softwareadvice.ie/software/430596/webex","@type":"ListItem"},{"name":"LiveAgent","position":5,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"RingEX","position":6,"description":"RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.\n\n\nRingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.\n\n\nThe RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.\n\n\nRingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.softwareadvice.ie/software/173497/officeuk","@type":"ListItem"},{"name":"Nextiva","position":7,"description":"Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.\n\nNextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support.  Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.softwareadvice.ie/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"Ringover","position":8,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.ie/software/120988/ringover","@type":"ListItem"},{"name":"Talkdesk","position":9,"description":"Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.\n\n\nTalkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.\n\n\nThe system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72ec2bfb-5f9c-4760-a4db-4091d12e1d3f.png","url":"https://www.softwareadvice.ie/software/20039/talkdesk","@type":"ListItem"},{"name":"Google Voice","position":10,"description":"Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console.\n\n\nKey features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices.\n\n\nGoogle Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18d6a0a9-1dd2-4d23-b27d-4be4b790c3de.png","url":"https://www.softwareadvice.ie/software/171496/google-voice","@type":"ListItem"},{"name":"VoIP.ms","position":11,"description":"VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling.\n\n\nTeams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. \n\n\nVoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. \n\n\nWIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb3a1ce-4664-442a-945d-d1c3d5975192.png","url":"https://www.softwareadvice.ie/software/185743/voipms","@type":"ListItem"},{"name":"CallHippo","position":12,"description":"CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.\n\nKey features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. The platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. Additionally, it integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.softwareadvice.ie/software/80310/callhippo","@type":"ListItem"},{"name":"Weave","position":13,"description":"Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.\n\nBusinesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible payment options, including text to pay, online bill pay, buy now pay later, and payment plans, to help businesses get paid faster. Additionally, Weave provides AI-powered insights, automated scheduling reminders, and comprehensive analytics to improve customer retention and drive consistent growth. The platform can be accessed from a web browser or desktop app, and users can adjust the interface to fit the workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.softwareadvice.ie/software/158992/weave","@type":"ListItem"},{"name":"GoTo Connect","position":14,"description":"GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.\n\nGoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.softwareadvice.ie/software/2766/GoTo-Connect","@type":"ListItem"},{"name":"Dialpad AI Meetings","position":15,"description":"Dialpad AI Meetings brings the same Agentic AI that powers Dialpad's broader platform into every video call, reasoning through the conversation in real time rather than simply recording it for later. Where traditional video conferencing tools treat AI as an add-on transcription feature, Dialpad was built as an AI-native platform from the ground up, so intelligence runs through the meeting itself instead of sitting on top of it after the fact.\n\nDuring a live meeting, Agentic AI generates real-time transcripts, running summaries, and action items as the conversation unfolds, not a static recording that someone has to scrub through afterward to find what mattered. Key decisions, follow-ups, and next steps surface automatically, so teams spend less time on manual note-taking and more time acting on what was actually discussed. For teams juggling back-to-back meetings, that means walking away with a clear record of what happened without needing to have caught every word live.\n\nMeetings don't exist in isolation within Dialpad, they connect directly into the same AI-native platform as calling and messaging. That means context from a video meeting can carry into a follow-up call, a chat thread, or a CRM record without getting stuck in a separate conferencing tool. Instead of switching between disconnected apps for phone, chat, and video, teams work from one connected system where every interaction, voice or video, feeds into the same shared intelligence.\n\nThat intelligence compounds over time. Every meeting adds to an intelligence layer already built on more than 775 million AI-generated recaps and counting, which means the platform's ability to summarize accurately, surface relevant action items, and understand context continues to sharpen the more it's used, rather than remaining static after initial setup.\n\nSecurity and governance are built into the platform rather than treated as an afterthought. Dialpad's Guardian layer oversees AI behavior across meetings just as it does across calling and contact center interactions, giving IT and compliance teams the visibility and control they need to trust AI-generated transcripts and summaries at enterprise scale.\n\nDialpad AI Meetings also includes core video conferencing capabilities, screen sharing, web conferencing, and reliable video calling, but layers Agentic AI throughout each of them, so a shared screen or a web conference contributes to the same connected record as the rest of the conversation, rather than existing as an isolated, unsearchable moment.\n\nDialpad AI Meetings is built for teams and organizations that want their meetings to generate real follow-through, sales teams that need accurate call notes without manual entry, project teams that want action items tracked automatically, and IT and CX leaders looking to consolidate video conferencing into the same secure, AI-native platform that already runs their phone system and contact center. Rather than adding another disconnected video tool to an already fragmented stack, Dialpad AI Meetings gives teams one place where conversations, video, and AI-driven follow-through all work together.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/546a439f-aa0d-4ff1-bfba-51ef79702742.png","url":"https://www.softwareadvice.ie/software/75348/uberconference","@type":"ListItem"},{"name":"Dialpad","position":16,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.ie/software/74028/dialpad","@type":"ListItem"},{"name":"Twilio","position":17,"description":"Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. \n\nWhether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.softwareadvice.ie/software/390005/twilio","@type":"ListItem"},{"name":"Five9","position":18,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.ie/software/20063/five9","@type":"ListItem"},{"name":"Aircall","position":19,"description":"Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. \n\nFeatures of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with various third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.softwareadvice.ie/software/77031/aircall","@type":"ListItem"},{"name":"Convoso","position":20,"description":"Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs.\n\nConvoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents.\n\nIntelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.softwareadvice.ie/software/2799/safesoft-contact","@type":"ListItem"},{"name":"Grasshopper","position":21,"description":"Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps.\n\n\nThe software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in.\n\n\nGrasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via emails. It is available on a monthly subscription basis and extends customer support via documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fafc6dfd-8553-4c87-b09f-166b7c92095c.png","url":"https://www.softwareadvice.ie/software/77604/grasshopper","@type":"ListItem"},{"name":"DialedIn CCaaS","position":22,"description":"DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.\n\nTailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. \n\nDialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.softwareadvice.ie/software/20027/chasedata","@type":"ListItem"},{"name":"Vonage Business Communications","position":23,"description":"Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f3e9e0-d40d-45fc-a1d5-7bd28b6a54ff.png","url":"https://www.softwareadvice.ie/software/3447/vonage","@type":"ListItem"},{"name":"8x8 Work","position":24,"description":"Experience seamless collaboration with 8x8 Work. \n8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46c0dfbb-a04f-46a4-a2ac-44633e25dc55.png","url":"https://www.softwareadvice.ie/software/390205/8x8-x-series","@type":"ListItem"},{"name":"Kixie PowerCall","position":25,"description":"Kixie: AI-Powered Revenue Communication for High-Performing Teams\n\nKixie is a next-generation revenue engagement platform that helps teams connect with leads and customers effortlessly. By combining AI, automation, and seamless CRM integration, Kixie transforms the way businesses handle calling and texting—enhancing productivity while keeping conversations personal and impactful.\n\n\nEffortless CRM Integration for Maximum Efficiency\n\n\nKixie works natively with top CRMs, allowing teams to get up and running in seconds. No complicated setup, just an intuitive system that enhances workflows, improves response times, and helps teams engage with prospects and customers at scale.\n\n\nOutbound Sales: More Conversations, More Deals\n\n\nBoost outbound sales productivity with Kixie’s powerful dialing and texting automation. Designed to increase connection rates by up to 400%, Kixie equips your team with:\n\n✔️ AI-Powered Local Presence Dialing for better answer rates\n✔️ Multi-Line PowerDialer with AI-driven Human Voice Detection\n✔️ Spam Risk Reduction to keep calls reaching the right people\n\nWith Kixie, reps spend less time dialing and more time closing deals.\n\n\nMarketing: Engage and Nurture Leads at Scale\n\n\nSpeed matters in marketing outreach. Kixie ensures your team connects with leads instantly and nurtures them effectively through:\n\n📞 Automated calling and texting for immediate follow-up\n📩 Personalized, scalable outreach without added manual effort\n\nMarketing teams can accelerate conversions while maintaining meaningful engagement.\n\n\nInbound Sales & Customer Success: Handle High Volumes with Ease\n\n\nKeeping up with inbound calls and messages shouldn’t slow your team down. Kixie streamlines inbound workflows with:\n\n🔹 Intelligent CRM-Based Call Routing for seamless customer connections\n🔹 Shared SMS Inboxes & Auto-Responses for faster team collaboration\n🔹 Call Queues & IVR to improve customer experience and reduce wait times\n\nBy automating the busywork, Kixie helps Inbound Sales & CS teams triple productivity while maintaining a human touch.\n\n\nRevOps & Leadership: Gain Insights, Optimize, and Scale\n\nRevenue Operations and Sales Leaders can track performance in real time with advanced analytics, including:\n\n\n📊 AI-powered Conversation Intelligence for coaching and strategy refinement\n🎧 Live Call Monitoring & Coaching to support reps in the moment\n📈 Data-Driven Reporting to identify growth opportunities\n\nWith Kixie, leaders get the tools they need to build, scale, and refine high-performing teams.\n\n🚀 Ready to take your revenue team to the next level? Get started today with a free trial at kixie.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.softwareadvice.ie/software/28441/kixie-powercall","@type":"ListItem"}],"numberOfItems":25}
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