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description: Page 2 - Discover the best Complaint Management Software in Ireland. Compare top Complaint Management Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best Complaint Management Software in Ireland - 2026 Reviews, Pricing & Demos
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# Complaint Management Software

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## Products

1. [Missive](https://www.softwareadvice.ie/software/299830/missive) — 4.9/5 (175 reviews) — Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their exist...
2. [GetMoreReviews](https://www.softwareadvice.ie/software/175738/getmorereviews) — 4.7/5 (148 reviews) — GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate...
3. [Hiver](https://www.softwareadvice.ie/software/60479/hiver) — 4.7/5 (147 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
4. [Gladly](https://www.softwareadvice.ie/software/168565/gladly) — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
5. [Daruma](https://www.softwareadvice.ie/software/398052/daruma) — 4.6/5 (137 reviews) — Daruma is a software solution that supports and strengthens quality management in organizations through the automatio...
6. [Avochato](https://www.softwareadvice.ie/software/167383/avochato) — 4.7/5 (135 reviews) — Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer re...
7. [Gorgias](https://www.softwareadvice.ie/software/162532/gorgias) — 4.6/5 (134 reviews) — Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout t...
8. [QT9 QMS](https://www.softwareadvice.ie/software/152728/qt9) — 4.8/5 (119 reviews) — QT9 QMS is a web-based quality management solution used by companies to comply with ISO and FDA quality standards. Th...
9. [Supportbench](https://www.softwareadvice.ie/software/37159/supportbench) — 4.9/5 (116 reviews) — The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically f...
10. [TOPdesk](https://www.softwareadvice.ie/software/64429/topdesk) — 4.4/5 (111 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
11. [Cority](https://www.softwareadvice.ie/software/440912/medgate) — 4.4/5 (111 reviews) — Cority is an integrated software platform designed for managing environmental, health, safety, and sustainability (EH...
12. [Preferred Patron Loyalty](https://www.softwareadvice.ie/software/152578/preferred-patron) — 4.9/5 (109 reviews) — Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, aut...
13. [InvGate Service Management](https://www.softwareadvice.ie/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
14. [HappyFox Help Desk](https://www.softwareadvice.ie/software/26972/happyfox) — 4.6/5 (92 reviews) — HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions t...
15. [Efficy CRM](https://www.softwareadvice.ie/software/38575/efficy) — 4.0/5 (90 reviews) — At last, a CRM solution that truly adapts to your needs\! Our mission is to help each company or organisation succeed ...
16. [Dot Compliance](https://www.softwareadvice.ie/software/239986/dot-compliance) — 4.4/5 (90 reviews) — Dot Compliance is an electronic quality management system (eQMS) designed for the life sciences industry. It supports...
17. [A1 Tracker](https://www.softwareadvice.ie/software/76056/a1-tracker) — 4.9/5 (79 reviews) — A1 Tracker Contract Management Software is a cloud-based contract management \& lifecycle platform. A1 Tracker's f...
18. [servis.ai](https://www.softwareadvice.ie/software/113880/freeagent) — 4.6/5 (71 reviews) — Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organ...
19. [Qualityze Suite](https://www.softwareadvice.ie/software/342094/qualityze-eqms-suite) — 4.9/5 (67 reviews) — Qualityze is a cloud-based Quality Management System (QMS) built on Salesforce that transforms quality processes into...
20. [CivicPlus SeeClickFix 311 CRM](https://www.softwareadvice.ie/software/428411/seeclickfix) — 4.4/5 (46 reviews) — The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by...
21. [SALUS](https://www.softwareadvice.ie/software/341011/salus-pro) — 4.6/5 (41 reviews) — With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built ...
22. [Kapture CX](https://www.softwareadvice.ie/software/23771/Kapture) — 4.2/5 (40 reviews) — Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every oper...
23. [NABD System](https://www.softwareadvice.ie/software/142438/nabd) — 4.6/5 (38 reviews) — NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industr...
24. [UseResponse](https://www.softwareadvice.ie/software/3685/useresponse) — 4.6/5 (36 reviews) — UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tool...
25. [ReviewInc](https://www.softwareadvice.ie/software/337190/reviewinc) — 4.8/5 (35 reviews) — ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It...

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## Related Categories

- [Human Resources Software](https://www.softwareadvice.ie/directory/4198/hr/software)
- [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software)
- [EHS Management Software](https://www.softwareadvice.ie/directory/4673/ehs/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)

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Additionally, it comes with reputation monitoring tool, which sends real-time alerts to manage all reviews from across the web on a unified platform.\n\nGetMoreReviews facilitates integration with third-party applications such as Facebook, Google and Twitter, allowing users to automate processes for sharing positive feedback online. Pricing is available on monthly subscriptions and support is extended via phone, chat and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e97aea71-1596-4eb9-b9cc-51f52ef8b1ad.png","url":"https://www.softwareadvice.ie/software/175738/getmorereviews","@type":"ListItem"},{"name":"Hiver","position":3,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.ie/software/60479/hiver","@type":"ListItem"},{"name":"Gladly","position":4,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.ie/software/168565/gladly","@type":"ListItem"},{"name":"Daruma","position":5,"description":"Daruma is a software solution that supports and strengthens quality management in organizations through the automation of management tasks. It positively impacts continuous process improvement, audit management, internal control, risk and incident management, business continuity, and information security. \n\nDaruma offers cloud access and a collaborative environment to facilitate effective management. The software allows organizations to easily define, publish and manage technical guides, policies, procedures and product sheets. Enterprises can also create and handle assessments and manage incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/280a36f5-f170-40ed-bfe3-248bde62cc49.png","url":"https://www.softwareadvice.ie/software/398052/daruma","@type":"ListItem"},{"name":"Avochato","position":6,"description":"Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.\n\nAvochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.\n\nAvochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.softwareadvice.ie/software/167383/avochato","@type":"ListItem"},{"name":"Gorgias","position":7,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.softwareadvice.ie/software/162532/gorgias","@type":"ListItem"},{"name":"QT9 QMS","position":8,"description":"QT9 QMS is a web-based quality management solution used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need for paper records and replaces them with electronic systems. It helps service and manufacturing companies manage day-to-day work and instills full transparency across the system.\n\nQT9 QMS allows users to set up email reminders to keep employees on track to finish project modules within time limits. Users can also track nonconforming products, corrective actions taken by employees, document control, training, and other quality modules electronically through the QMS system.\n\nThe application provides module approval system to quality managers where they can approve, verify, and reject project work done by employees. Quality managers can send project approvals to the teams through a digital signature. QT9 QMS offers a custom reporting engine that can export data in excel format, report format, or even charts. The software offers a web-based portal for supplier, customer, and employee training.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5d6238-cd67-4e9f-9447-309f717882ce.png","url":"https://www.softwareadvice.ie/software/152728/qt9","@type":"ListItem"},{"name":"Supportbench","position":9,"description":"The AI-Powered Helpdesk for Modern B2B Teams\n\nSupportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.\n\nTop Benefits:\n\nReduce support costs by automating repetitive work\n\nImprove resolution times with AI-powered case context and suggestions\n\nIncrease agent productivity with an AI Copilot that guides every reply\n\nGet faster time to value—Supportbench is easy to configure and launch\n\nGain visibility into KPIs and customer health with built-in analytics\n\nKey AI Features:\n\nAI QA Bot that answers questions or raises tickets automatically\n\nAI Copilot that suggests the next best response based on history and KB\n\nAutomatic case summaries when tickets are opened or closed\n\nTurn cases into knowledge base articles instantly\n\nPredictive CSAT and CES scores without needing survey responses\n\nAuto-tagging, auto-prioritization, and issue classification via AI\n\nPowerful Enterprise Functionality:\n\nDynamic SLAs that adapt based on customer and case context\n\nNative Salesforce synchronization to show licensing and contract data\n\nSecure, branded customer portal with full customization\n\nRich email editor that supports inline images and formatting\n\nEscalation management with notes, stages, and auto-escalation rules\n\nInternal and external knowledge bases for both agents and customers\n\nBuilt for B2B Teams That:\n\nNeed to manage complex or high-value accounts\n\nWant fewer support escalations and better visibility\n\nPrefer a platform that doesn't require constant IT involvement\n\nAre scaling fast and need a modern, all-in-one solution\n\nSupportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.softwareadvice.ie/software/37159/supportbench","@type":"ListItem"},{"name":"TOPdesk","position":10,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organization\n- Prioritize incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customizable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.ie/software/64429/topdesk","@type":"ListItem"},{"name":"Cority","position":11,"description":"Cority is an integrated software platform designed for managing environmental, health, safety, and sustainability (EHS) systems. It is used in industries such as manufacturing, chemicals, healthcare, oil and gas, construction, and government, where EHS performance is a critical operational focus.\n\nThe platform includes tools for compliance management, safety monitoring, risk assessment, and sustainability reporting. It incorporates applied AI technology to support decision-making and risk detection, reporting and analytics features, and mobile functionality through myCority for task completion from various locations. Specialized modules address areas such as environmental compliance, workforce health, safety management, sustainability tracking, and quality assurance. The system is built with FedRAMP-authorized security protocols.\n\nCority includes document control features for version management, a learning management system for workforce compliance, and tools for tracking organizational changes while maintaining risk oversight. It consolidates EHS data into a single system to support streamlined management processes and integrated environmental, health, safety, and ESG initiatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dec9a0d8-dc42-4113-90b8-582dc190a733.png","url":"https://www.softwareadvice.ie/software/440912/medgate","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":12,"description":"Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform.\n\nBuilt for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value.\n\nWho Preferred Patron is built for:\n\nSmall businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting.\n\nMulti-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions.\n\nFranchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks.\n\nEnterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems.\n\nKey capabilities:\n\nLoyalty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns.\n\nBuilt-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys.\n\nSegmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity.\n\nAnalytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve.\n\nMulti-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities.\n\nKiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences.\n\nAPIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting.\n\nCompliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI.\n\nDesign and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives.\n\nEditions that scale with you:\n\nSmall Business – Loyalty, messaging, and reporting for 1 to 3 locations.\nGrowth – Advanced automation, larger messaging allowances, and deeper segmentation.\nFranchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics.\nEnterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs.\n\nServices that support success:\n\nPreferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support.\n\nWhether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.softwareadvice.ie/software/152578/preferred-patron","@type":"ListItem"},{"name":"InvGate Service Management","position":13,"description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.softwareadvice.ie/software/19043/invgate-service-desk","@type":"ListItem"},{"name":"HappyFox Help Desk","position":14,"description":"HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.\n\n\nHappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.\n\n\nHappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.\n\n\nHappyFox is available on a monthly subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.softwareadvice.ie/software/26972/happyfox","@type":"ListItem"},{"name":"Efficy CRM","position":15,"description":"At last, a CRM solution that truly adapts to your needs!\n\nOur mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  \n\nOur CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   \n\nDon’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.softwareadvice.ie/software/38575/efficy","@type":"ListItem"},{"name":"Dot Compliance","position":16,"description":"Dot Compliance is an electronic quality management system (eQMS) designed for the life sciences industry. It supports pharmaceutical, biotechnology, and medical device organizations in managing quality processes and meeting regulatory requirements. The system includes features such as document management, change management, audit management, training management, CAPA management, complaint management, quality event management, risk management, and supplier quality management.\n\nAn AI assistant, \"Dottie,\" is integrated into the platform to assist with quality and compliance workflows. Dot Compliance offers solutions tailored to organizational needs, ranging from core processes to advanced analytics. The system is pre-built and pre-validated with industry workflows to support faster implementation. It complies with 21 CFR Part 11, EU Annex 11, and ISO standards such as 9001, 13485, 14971, and 27001. The platform is designed to help life sciences companies manage regulatory compliance and make informed decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01680a7-0b59-483d-9565-3bac07dd130e.png","url":"https://www.softwareadvice.ie/software/239986/dot-compliance","@type":"ListItem"},{"name":"A1 Tracker","position":17,"description":"A1 Tracker Contract Management Software is a cloud-based contract management & lifecycle platform.\n\n\nA1 Tracker's features include contract approval workflow, documents, vendors, audits, reminder notifications, templates, certificates of insurance, and more. The platform enables users to track contracts of any type, including NDA, buy-side (vendor agreements), and sell-side contracts (sales agreements). Additionally, contract dashboards & forms allow users to run analytical reports, batch update renewals, import & export data, and prioritize activity. The portal gives limited access for users to submit updates or documents.\n\n\nBoth on-site and cloud-hosted options available with SSL, VPN, & data encryption security features. A1 Tracker can integrate with CRM, manufacturing, and ERP software. Pricing is available on request. Professional training is provided. Support is available via email, phone, and online help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/861f65a4-1a65-4cd4-92bd-dea7ba2e4fe0.jpeg","url":"https://www.softwareadvice.ie/software/76056/a1-tracker","@type":"ListItem"},{"name":"servis.ai","position":18,"description":"Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. \n\nWork smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. \nLift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.softwareadvice.ie/software/113880/freeagent","@type":"ListItem"},{"name":"Qualityze Suite","position":19,"description":"Qualityze is a cloud-based Quality Management System (QMS) built on Salesforce that transforms quality processes into intelligent, data-driven workflows. Designed for regulated industries, it streamlines compliance, reduces risk, and improves operational efficiency with AI-powered automation and real-time visibility.\n\nQualityze centralizes key quality processes including Nonconformance Management, CAPA, Document Control, Audit Management, Supplier Quality Management, Training, and Change Management. Automated workflows reduce manual effort, improve accountability, and accelerate issue resolution.\n\nAligned with global standards such as ISO, FDA, and GxP, Qualityze helps organizations maintain compliance while enhancing product safety and continuous improvement. With enterprise-grade security, seamless integrations, and advanced analytics dashboards, Qualityze empowers teams to proactively manage risk and drive smarter quality decisions — all on a scalable, Salesforce-native platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b096138-5c00-49f2-a3a2-8a5627dd9572.png","url":"https://www.softwareadvice.ie/software/342094/qualityze-eqms-suite","@type":"ListItem"},{"name":"CivicPlus SeeClickFix 311 CRM","position":20,"description":"The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.\n\nBy automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.\n\nActive communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8cda93c-1064-4bda-85ef-c838d11c170d.png","url":"https://www.softwareadvice.ie/software/428411/seeclickfix","@type":"ListItem"},{"name":"SALUS","position":21,"description":"With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built with field workers in mind, SALUS is 100% dedicated to safety and mimics existing workflows to simplify use and accelerate adoption. Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a67847d-533b-484b-8d24-0fc3fa365001.jpeg","url":"https://www.softwareadvice.ie/software/341011/salus-pro","@type":"ListItem"},{"name":"Kapture CX","position":22,"description":"Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.softwareadvice.ie/software/23771/Kapture","@type":"ListItem"},{"name":"NABD System","position":23,"description":"NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.\n\n\nNABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.\n\n\nThe software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.    \n\n\nNABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.softwareadvice.ie/software/142438/nabd","@type":"ListItem"},{"name":"UseResponse","position":24,"description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.softwareadvice.ie/software/3685/useresponse","@type":"ListItem"},{"name":"ReviewInc","position":25,"description":"ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, legal, veterinary, and professional services. The platform is suitable for businesses of all sizes, from single-location operations to large enterprises with multiple locations.\n\nThe software includes tools for monitoring reviews on platforms such as Google, Facebook, and industry-specific sites. It provides real-time alerts and detailed reporting. Features for collecting reviews include AI-assisted requests, QR code functionality, and NFC tag support. It also offers business listings management to centralize information across major platforms, improving local search visibility. Reviews can be shared across multiple platforms using amplification tools.\n\nCommunication tools include email and text messaging, contactless check-in options, and web-based contact forms. Smart AI technology automates tasks related to reviews, listings, and customer engagement. The platform provides analytics and reporting features, offering insights into reputation metrics and local search performance to help businesses evaluate their online presence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.softwareadvice.ie/software/337190/reviewinc","@type":"ListItem"}],"numberOfItems":25}
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