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title: Page 4 - Best Complaint Management Software in Ireland - 2026 Reviews, Pricing & Demos
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# Complaint Management Software

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## Products

1. [Neocase HR](https://www.softwareadvice.ie/software/417188/neocase-hr) — 4.3/5 (7 reviews) — Neocase's HR Case Management System is a comprehensive software solution designed to streamline and simplify HR opera...
2. [QAlert](https://www.softwareadvice.ie/software/162361/qalert) — 4.5/5 (6 reviews) — QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage...
3. [AccessE11](https://www.softwareadvice.ie/software/244041/accesse11) — 4.8/5 (6 reviews) — Transform your municipality with AccessE11\! Our state-of-the-art, cloud-based software is tailored specifically for s...
4. [Stames](https://www.softwareadvice.ie/software/438978/stames) — 4.8/5 (5 reviews) — Stames is a cloud-based customer support and team communication platform that helps businesses manage customer querie...
5. [Sabio Virtual](https://www.softwareadvice.ie/software/243104/sabio-virtual) — 4.8/5 (5 reviews) — Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' produ...
6. [Support.cc](https://www.softwareadvice.ie/software/318352/support-cc) — 5.0/5 (3 reviews) — Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer su...
7. [EAMbrace](https://www.softwareadvice.ie/software/132880/eambrace) — 4.5/5 (2 reviews) — EAMbrace is a facility management software platform available for either cloud-based or on-premise deployment. It is ...
8. [Compliance Star](https://www.softwareadvice.ie/software/115821/compliance-star) — 5.0/5 (2 reviews) — Compliance Star is a technology-enabled compliance platform that enables businesses to control and monitor compliance...
9. [Complaints Pro](https://www.softwareadvice.ie/software/274337/complaints-pro) — 4.5/5 (2 reviews) — Compliants Pro is a cloud-based complaint management platform, which enables businesses to handle customer and qualit...
10. [EthicsPoint](https://www.softwareadvice.ie/software/111321/ethicspoint) — 2.5/5 (2 reviews) — EthicsPoint by NAVEX is a cloud-based solution, which assists risk and compliance teams with incident management and ...
11. [dls | eQMS](https://www.softwareadvice.ie/software/387168/eqms-suite) — 4.5/5 (2 reviews) — Digital Life Sciences GmbH recognizes the critical importance of a reliable and efficient quality management system, ...
12. [SAP Service Cloud](https://www.softwareadvice.ie/software/184678/sap-service-cloud) — 4.5/5 (2 reviews) — SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size ...
13. [HCSGI](https://www.softwareadvice.ie/software/427343/hcsgi) — 5.0/5 (2 reviews) — HCSGI is an integrated software for managing technical standards. It contains all mandatory controls and many complem...
14. [gocrew](https://www.softwareadvice.ie/software/380569/gocrew) — 5.0/5 (2 reviews) — gocrew is a robust, all-in-one platform designed to manage housekeeping and janitorial tasks in facilities such as ho...
15. [ServiceTonic](https://www.softwareadvice.ie/software/32396/service-tonic) — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
16. [Everest](https://www.softwareadvice.ie/software/188683/everest) — 5.0/5 (1 reviews) — Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizati...
17. [TPSC Cloud](https://www.softwareadvice.ie/software/344024/tpsc-cloud) — 5.0/5 (1 reviews) — TPSC Cloud is an easy-to-use solution for improving the safety and quality of your healthcare organization. It offers...
18. [ManualMaster](https://www.softwareadvice.ie/software/447094/manualmaster) — 4.0/5 (1 reviews) — At ManualMaster, we understand that navigating software solutions can be overwhelming. That's why we provide personal...
19. [ConSol CM/Complaint](https://www.softwareadvice.ie/software/201070/consol-cm-complaint) — 5.0/5 (1 reviews) — ConSol CM/Complaint is a powerful and flexible complaint management solution that helps businesses of all sizes manag...
20. [Customer Complaint Management Software](https://www.softwareadvice.ie/software/230308/complaint-management-software) — 5.0/5 (1 reviews) — Complaint Management is a web-based tool that provides businesses with an effective platform to manage customer feedb...
21. [Quantivate](https://www.softwareadvice.ie/software/78381/quantivate) — 5.0/5 (1 reviews) — Quantivate is a web-based solution, which assists banks, credit unions, insurance, manufacturing and retail businesse...
22. [Saho Complaint Desk](https://www.softwareadvice.ie/software/364222/saho-complaint-desk) — 5.0/5 (1 reviews) — Telegram and Web based Internal Complaint management system that features unique telegram complaint posting and notif...
23. [Rock Solid](https://www.softwareadvice.ie/software/90688/rock-solid) (0 reviews) — Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local government...
24. [EffexEHS](https://www.softwareadvice.ie/software/222220/effexehs) (0 reviews) — EffexEHS is an environmental health and safety (EHS) SaaS software platform that includes regulatory compliance, corp...
25. [Intrafox](https://www.softwareadvice.ie/software/317257/intrafox) (0 reviews) — Intrafox is a cloud-based and on-premise quality management solution, which enables healthcare facilities to streamli...

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## Related Categories

- [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software)
- [Investigation Management Software](https://www.softwareadvice.ie/directory/4635/investigation-management/software)
- [Human Resources Software](https://www.softwareadvice.ie/directory/4198/hr/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)

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Team members can store all case-related documents in one place, ensuring that they are easily accessible and organized. Neocase's HR Case Management System provides robust reporting and analytics capabilities. Users can generate reports on case volume, resolution times, and other key metrics, helping businesses identify trends and areas for improvement.\n\nNeocase can integrate with your HRIS system, allowing for seamless data exchange between systems. This helps ensure that employee data is up-to-date and accurate.\n\nBy streamlining workflows and automating notifications, communications, and reminders, Neocase helps increase efficiency throughout the HR team. This reduces costs and time spent on issues, allowing HR team members to focus on more strategic tasks. Neocase helps keep employee relations investigations and case data organized and accessible. This allows for quicker resolution of cases and better tracking of trends and patterns. This can help identify potential issues before they become larger problems.\n\nAutomated notifications and reminders help ensure that cases are resolved in a timely manner. This can help increase employee satisfaction and reduce the risk of legal action. Neocase's HR Case Management System provides robust reporting and analytics capabilities. This allows HR teams to make data-driven decisions based on key metrics and trends. This can help identify areas for improvement and help HR teams make more informed decisions.\n\nNeocase's HR Case Management System is a powerful tool that can help improve HR operations. With customizable workflows, automated notifications and reminders, secure document storage and management, and robust reporting and analytics capabilities, our software can help increase efficiency, improve case management, and drive data-driven decision making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b1fdfb4-46b4-4588-9dbe-0b7e8840142d.png","url":"https://www.softwareadvice.ie/software/417188/neocase-hr","@type":"ListItem"},{"name":"QAlert","position":2,"description":"QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emergency requests, work orders and other complaints. It allows citizens to communicate and engage with municipalities using various channels such as calls, texts, tweets, emails and more.\n\n\nFeatures of QAlert include automated notifications, searchable knowledgebase, resident account creation, reporting and more. It comes with a self-service web portal for residents to submit requests, check the status of complaints and browse through knowledgebase for solutions. Additionally, staff members can utilize the platform to automate processes for routing, escalations and custom communications.\n\n\nQAlert provides a companion mobile application for iPad devices, which lets field agents receive, document and generate requests even from remote locations. Users can gain real-time insights into data and generate reports on various activities. Pricing is available on request and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd5fd559-c332-486d-9917-4e79dcfadda7.png","url":"https://www.softwareadvice.ie/software/162361/qalert","@type":"ListItem"},{"name":"AccessE11","position":3,"description":"Transform your municipality with AccessE11! Our state-of-the-art, cloud-based software is tailored specifically for small and medium-sized municipalities, and guarantees to simplify your issue management procedures, enhance analytics reporting to stakeholders, and strengthen your relationship with citizens.\n\nBid farewell to tiresome and manual issue management processes. With AccessE11, you can oversee resident complaints, service requests, and code enforcement violations in real-time, resulting in faster resolution times and more satisfied citizens. Our easy-to-use platform facilitates smooth communication between citizens and staff, ensuring that everyone is kept up-to-date on issue progress.\n\nFurthermore, with AccessE11, you'll have access to in-depth analytics reporting, empowering you to make informed decisions that optimize your municipality's performance. By recognizing trends and patterns, you'll be able to tackle issues in a proactive and efficient manner, reducing costs and improving service delivery.\n\nBy adopting AccessE11, your municipality can bridge the gap between staff and citizens, allowing you to foster stronger relationships and build trust. By providing citizens with greater transparency into issue management processes, you'll be able to promote openness and encourage community ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405a6e7f-f0a0-43e5-a2a8-cc225714761e.png","url":"https://www.softwareadvice.ie/software/244041/accesse11","@type":"ListItem"},{"name":"Stames","position":4,"description":"Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfaction, complaint management, data import/export, a self-service portal and more.\n\nStames enables managers to capture and store client data in a centralized repository, monitor team’s activities and manage or block user accounts. It provides a reporting module, which lets supervisors generate reports based on ticket priority, status, date and other criteria. Additionally, the application offers custom branding capabilities, which allow enterprises to personalize the interface using custom logos and colors.\n\nStames comes with an API, which enables organizations to integrate customer support and ticketing features into web or mobile applications. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, knowledge base, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/648800de-5a4a-485a-9878-6027c9484721.png","url":"https://www.softwareadvice.ie/software/438978/stames","@type":"ListItem"},{"name":"Sabio Virtual","position":5,"description":"Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' productivity and access information related to customer support from within a unified platform. Administrators can monitor the status of pending calls through a pie chart and use the search functionality to retrieve required information from the knowledge base.\n\nKey features of Sabio Virtual include permission management, calendar view, data visualization and time tracking. Businesses can organize articles into topics or subtopics and filter calls based on customers, date, technicians, status and other keywords. Additionally, professionals can generate reports in PDF formats and track the evolution of working hours for each client.\n\nSabio Virtual is available for free or on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9911d75e-a104-4cfe-9a35-811dae04fa5c.png","url":"https://www.softwareadvice.ie/software/243104/sabio-virtual","@type":"ListItem"},{"name":"Support.cc","position":6,"description":"Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows businesses to manage customer discussions across email, phone, chat, social media, and instant messaging, boost agent efficiency with smart automation, offer self-service and branded help centers, and measure critical performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.softwareadvice.ie/software/318352/support-cc","@type":"ListItem"},{"name":"EAMbrace","position":7,"description":"EAMbrace is a facility management software platform available for either cloud-based or on-premise deployment. It is intended to help organizations of all sizes, across all industries, manage and track assets, life-cycle costs and performance.\n\n\nThe platform offers an electronic request for quote (RFQ) feature. It automatically distributes requests to vendors and creates a comparison sheet from the responses to help users choose between options and generate a PO.\n\n\nAsset tracking options include barcodes, QR codes, RFID and GPS. Additional modules for asset lifecycle management include maintenance and repairs and a financial module, which supports costing and valuation, depreciation, compliance, CWIP and more.\n\n\nA cloud-based document management system allows users to store and manage documents and access them from anywhere. It also provides version control, scanning, security, indexing and classification.\n\n\nEAMbrace is priced either on a perpetual license per-server basis for on-premise deployment or on a subscription basis per number of users, number of assets and number of locations for cloud-based deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6eac25e0-008e-4a1e-93bb-43035825abdd.png","url":"https://www.softwareadvice.ie/software/132880/eambrace","@type":"ListItem"},{"name":"Compliance Star","position":8,"description":"Compliance Star is a technology-enabled compliance platform that enables businesses to control and monitor compliance management, workflows, and monitoring of firms authorized by the Financial Conduct Authority (FCA). Compliance Star allows access for both directly authorized firms who monitor branches or agents – and for principal firms to monitor and supervise their Appointed Representatives (ARs). T Managed by a team of compliance experts, the Compliance Star platform is applicable for firms across many sectors of the financial services industry\n\n\nStrengthened by a calendar-based task management system, allowing for automatic and manual setting of tasks, the platform features include notifying actions, automatically populating deadlines into a calendar, issuing reminders and the monitoring of tasks for completion.\n\n\nThe platform enables comprehensive tracking of internal regulatory processes, ultimately reducing compliance and administrative burden. It provides up-to-date, single-point data access and the ability to turn this data into reports required by the FCA and evidence robust compliance arrangements and controls.\n\n\nManagement information is also available to facilitate management and board oversight and efficient FCA Gabriel returns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa67858f-b4f8-4846-a79a-d6dcd66509ba.png","url":"https://www.softwareadvice.ie/software/115821/compliance-star","@type":"ListItem"},{"name":"Complaints Pro","position":9,"description":"Compliants Pro is a cloud-based complaint management platform, which enables businesses to handle customer and quality assurance issues. \n\nUsing Complaints Pro, organizations can identify the root cause of complaints and access communications including sent/received emails, logged phone calls and SMS from within a unified platform. Managers can collaborate with team members, suppliers and partners to facilitate quick resolution across issues.\n\nComplaints Pro is available on monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cc83c4f-2cfd-445e-ba10-c255a3b0b246.png","url":"https://www.softwareadvice.ie/software/274337/complaints-pro","@type":"ListItem"},{"name":"EthicsPoint","position":10,"description":"EthicsPoint by NAVEX is a cloud-based solution, which assists risk and compliance teams with incident management and reporting. Key features include forms management, issue tracking, policy management, and compliance reporting.\n\nThe EthicsPoint platform comes with a centralized portal, which enables administrators to consolidate reports from hotline, open-door, web-intake, and customized forms. It allows managers to identify areas of concern, create organization-wide policies, run training programs, modify code of conduct, provide role-based access to team members, and customize incident management workflows. Additionally, compliance professionals can customize the case management software in accordance with local laws and cultural mandates.\n\nEthicsPoint comes with a dashboard, which displays analytics, ad-hoc reporting, and benchmarking metrics, enabling teams to identify threats across the organization. Pricing is available on request and support is provided via phone, email, and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8eb0e229-abd0-4ac0-93a6-4d2c3125e1bf.png","url":"https://www.softwareadvice.ie/software/111321/ethicspoint","@type":"ListItem"},{"name":"dls | eQMS","position":11,"description":"Digital Life Sciences GmbH recognizes the critical importance of a reliable and efficient quality management system, especially in the life sciences industry. For this reason, we have developed the life sciences eQMS Suite - a comprehensive, integrated solution that can be tailored precisely to the individual requirements of your company.\n\nOur eQMS Suite is based on an integrated ECM/DMS system and ensures full GxP compliance through modular software solutions. This flexibility allows you to select the software modules that are relevant to your business, including\n\n» Document control\n» Training management\n» E-learning\n» Complaint and deviation management\n» CAPA (corrective and preventive actions)\n» Change management\n» Technical documentation\n» Contract management\n» Digital personnel file\n\nThe eQMS suite from Digital Life Sciences GmbH is ideal for any company looking for a flexible yet comprehensive quality management system. Whether you are a large company or a small start-up, our solution can be customized to your specific needs, making the implementation process much easier for you and your employees.\n\nWe pride ourselves on our first-class customer support and are committed to making your software purchase as smooth as possible. Our team of experts are always on hand to answer your questions and guide you through the implementation process to ensure the success of our eQMS Suite. In addition, our maintenance services provide comprehensive updates and associated support services, so you can always be confident that your system remains at the cutting edge of technology.\n\nAt Digital Life Sciences GmbH, we are committed to developing software solutions that meet the exact needs of our customers. For this reason, we actively consider your feedback in our product management in order to continuously optimize our eQMS Suite.\n\nThank you for considering Digital Life Sciences GmbH as a partner for your quality management. We look forward to working with you and helping your company achieve sustainable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3469abaf-42e2-46b3-9a0d-3f0c200ce640.png","url":"https://www.softwareadvice.ie/software/387168/eqms-suite","@type":"ListItem"},{"name":"SAP Service Cloud","position":12,"description":"SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.softwareadvice.ie/software/184678/sap-service-cloud","@type":"ListItem"},{"name":"HCSGI","position":13,"description":"HCSGI is an integrated software for managing technical standards. It contains all mandatory controls and many complementary and exclusive features. \n\nIts key features include document control (internal, external, confidential, reports, legislation,), non-conformity, action plan monitoring, training programming, strategic planning, performance assessment (direct or 360 degrees), meeting management (ACD and Departmental), audit management, access controls, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53d401a6-37ab-4b6c-9ce5-c8bf93ada1f1.png","url":"https://www.softwareadvice.ie/software/427343/hcsgi","@type":"ListItem"},{"name":"gocrew","position":14,"description":"gocrew is a robust, all-in-one platform designed to manage housekeeping and janitorial tasks in facilities such as hotels, hospitals, offices, and residential complexes. Equipped with digital checklists and a built-in complaint management module, it ensures streamlined and efficient operations.\n\nWith advanced IoT integration and an intuitive mobile app, GoCrew simplifies task scheduling, improves real-time tracking, and enables proactive issue resolution, enhancing operational efficiency and service quality.\n\n1. Task Management Module\n\n-- Dynamic Task Assignment: Allocate tasks based on staff availability, skillset, and proximity to ensure optimal resource use.\n\n-- Automated Scheduling: Create tailored schedules driven by occupancy, event needs, or IoT-triggered requirements.\n\n-- Real-Time Progress Tracking: Monitor task completion and adjust assignments dynamically for maximum efficiency.\n\n-- Mobile Accessibility: Enable staff to manage tasks, log issues, and update statuses through a user-friendly app.\n\n2. Complaint Management Module\n\n-- QR Code-Based Reporting: Simplify issue logging by scanning location-specific QR codes for instant reporting.\n\n-- Transparent Status Tracking: Users can track complaint progress from submission to resolution.\n\n-- Real-Time Notifications: Immediate alerts and escalation mechanisms ensure timely complaint handling.\n\n3. Inspection Module\n\n-- Customizable Digital Checklists: Maintain consistent standards with predefined or adaptable checklists.\n\n-- IoT-Powered Monitoring: Sensors identify anomalies such as poor air quality or equipment malfunctions.\n\n-- Photo Documentation: Attach images to inspection reports for accountability and transparency.\n\nIoT Integration\n\n-- Automated Monitoring: Track room occupancy, equipment performance, and environmental conditions in real-time.\n\n-- Proactive Maintenance: Receive alerts for anomalies to address potential issues before they escalate.\n\n-- Data-Driven Insights: Leverage analytics to optimize resource allocation and improve operational trends.\n\nBenefits\n\n-- Streamlined Workflows: Simplify task scheduling, monitoring, and reporting to enhance productivity.\n\n-- Improved Communication: Transparent processes build trust among staff, users, and management.\n\n-- Operational Excellence: Maximize resource utilization, prevent downtime, and maintain service quality.\n\ngocrew combines IoT technology with a seamless app interface, redefining housekeeping management for modern facilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5ff0732-b5cd-4e53-aae8-f061923a1e71.png","url":"https://www.softwareadvice.ie/software/380569/gocrew","@type":"ListItem"},{"name":"ServiceTonic","position":15,"description":"ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.\n\n\n\n\n\nCore features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.\n\n\n\n\n\nServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.softwareadvice.ie/software/32396/service-tonic","@type":"ListItem"},{"name":"Everest","position":16,"description":"Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment.\n\n\nEverest receives customer complaints and queries via various channels that include email, phone, a company’s website, mobile app and remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.\n\n\nThe solution also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. It provides users charting and reporting options, integrated analysis for managing business processes and custom dashboard for specific information.\n\n\nEverest 7 provides support via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cee20b0-f677-4a4f-90c5-3305ab4ba631.png","url":"https://www.softwareadvice.ie/software/188683/everest","@type":"ListItem"},{"name":"TPSC Cloud","position":17,"description":"TPSC Cloud is an easy-to-use solution for improving the safety and quality of your healthcare organization. It offers an integrated platform for you to register data via online webforms and mobile applications, automize the process for direct follow-up and status monitoring, analyze data by using various analytical techniques, inform the organization via reports and dashboards and streamline scheduling, monitoring, assessing and securing your improvement actions.\n\nThe patient safety company has been assisting healthcare organizations around the world with its quality and risk management software for over 15 years. The comprehensive solution allows employees to report (near) incidents by completing a simple online form. As a result, risks in existing processes are identified, analyzed and optimized.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5b0f1e3-07e8-4d14-90d0-42c9cc9e5ee2.png","url":"https://www.softwareadvice.ie/software/344024/tpsc-cloud","@type":"ListItem"},{"name":"ManualMaster","position":18,"description":"At ManualMaster, we understand that navigating software solutions can be overwhelming. That's why we provide personalized guidance throughout the purchase process. Our easy-to-use web-based software is ideal for mid to large-sized organizations in various industries looking to streamline their quality, document, workflow, risk, CAPA, and process management needs.\n\nOur software offers advanced features like version control, automated notifications, and reporting capabilities to ensure regulatory compliance and keeping sensitive information safe.\n\nOur smart solutions for version control, workflow management, read & understand, and notifications make processes more efficient. We also offer specialized modules for standards management and training and onboarding, to cater to highly regulated industries.\n\nWith ManualMaster, you'll receive personal support and training to help you get the most out of our software. Say goodbye to tedious manual processes and hello to streamlined efficiency with ManualMaster!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/427207d9-699a-45e4-8012-1d22df345bdd.png","url":"https://www.softwareadvice.ie/software/447094/manualmaster","@type":"ListItem"},{"name":"ConSol CM/Complaint","position":19,"description":"ConSol CM/Complaint is a powerful and flexible complaint management solution that helps businesses of all sizes manage and resolve customer complaints in a structured, transparent, and efficient way – all from one centralized platform. Say goodbye to error-prone Excel spreadsheets, scattered Word documents, or endless email threads. With ConSol CM/Complaint, your entire complaint handling process is streamlined and fully digitized.\n\nThe software provides a clear and user-friendly interface that allows users to capture, track, and resolve complaints with ease. Whether it's warranty claims, product returns, service issues, or general customer dissatisfaction – everything is documented, assigned, and processed in one unified system. This ensures that every step in the complaint lifecycle is traceable, auditable, and aligned with your internal quality standards.\n\nOne of the core strengths of ConSol CM/Complaint is its ability to link complaints directly with relevant customers, products, employees, and departments. This intelligent relationship management ensures responsibilities are clearly defined and that no complaint gets lost or remains unresolved. Tasks can be automatically assigned to the right team members based on predefined rules, significantly speeding up response times and improving internal coordination.\n\nThe software also enables automated status updates and feedback to customers, helping to maintain a high level of customer satisfaction throughout the entire process. With customizable workflows, automated notifications, and escalation rules, you can ensure that even complex complaint scenarios are handled efficiently and consistently.\n\nThanks to the integrated business intelligence (BI) capabilities, ConSol CM/Complaint takes your complaint management one step further. You can generate reports and dashboards at the push of a button – providing deep insights into root causes, recurring issues, and performance metrics. These data-driven insights enable continuous improvement across products, services, and internal processes.\n\nAn especially valuable feature is the built-in 8D methodology for structured problem-solving and quality assurance. The system guides your team step by step through the 8D process, from initial problem description and containment actions to root cause analysis and implementation of corrective and preventive measures. At the end of the process, a professionally formatted 8D report is automatically generated as a PDF and can be directly linked to the complaint record – ready to be shared with customers, suppliers, or internal stakeholders.\n\nIn addition, ConSol CM/Complaint supports role-based access, detailed audit trails, SLA tracking, and seamless integration with third-party systems such as ERP, CRM, or document management platforms. Whether you’re working in manufacturing, retail, logistics, or any other industry – the solution adapts to your business logic and scales as you grow.\n\nBy centralizing and automating your complaint processes, ConSol CM/Complaint not only increases efficiency and transparency but also helps you turn customer feedback into a strategic advantage. Faster response times, better quality control, and happier customers – that’s the promise of ConSol CM/Complaint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8c453cb-7d87-4335-87b5-59634cc039a3.png","url":"https://www.softwareadvice.ie/software/201070/consol-cm-complaint","@type":"ListItem"},{"name":"Customer Complaint Management Software","position":20,"description":"Complaint Management is a web-based tool that provides businesses with an effective platform to manage customer feedback and complaints. With this solution, you can identify patterns, prioritize issues, increase the effectiveness of your customer service team, engage customers in a dialogue on how to resolve their questions more efficiently, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df9210a1-dfef-428f-835f-158e243e6624.png","url":"https://www.softwareadvice.ie/software/230308/complaint-management-software","@type":"ListItem"},{"name":"Quantivate","position":21,"description":"Quantivate is a web-based solution, which assists banks, credit unions, insurance, manufacturing and retail businesses with risk assessment and compliance management. Key features include data sharing, vulnerability scanning, KPI tracking, risk calculation, escalations, audit, email notifications, predefined templates and task management.\n\nThe application enables enterprises to identify assets, processes or what-if scenarios, monitor past losses and manage policies/procedures. Its centralized platform helps team members store and retrieve vendor information and assess vendor risk criticality through scoring. Administrators can use Quantivate to track complaints in real-time, identify patterns based on location, product or service and monitor resolution through a built-in analytics module.\n\nQuantivate helps stakeholders create, modify, review, approve and map policies to different business processes, avoiding compliance violations such as fines, penalties and reputational damage. It comes with mobile applications for Android and iOS devices. Pricing is available on request and support is provided via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c871a74-8df2-490d-b239-f7904ef61462.png","url":"https://www.softwareadvice.ie/software/78381/quantivate","@type":"ListItem"},{"name":"Saho Complaint Desk","position":22,"description":"Telegram and Web based Internal Complaint management system that features unique telegram complaint posting and notification system for instantaneous delivery of complaint status and information's to the right people in-order to take necessary  actions  at the right time. system provides simple user interfaces that are suitable for novice users and startup companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f694c3-098a-4ee8-bff2-e7bc582d9a66.jpeg","url":"https://www.softwareadvice.ie/software/364222/saho-complaint-desk","@type":"ListItem"},{"name":"Rock Solid","position":23,"description":"Rock Solid OneView is a Microsoft Dynamics-based citizen engagement platform that helps citizens and local governments work as one. Rock Solid tracks citizen interaction and unifies departments to address their needs. It offers case management, reporting and analytics, workflow automation, and customer self-service. \n\n\nRock Solid enables businesses to manage requests and ensure resolution of issues across all citizen-facing departments. The platform includes reporting dashboards with report building capabilities. Users can design workflows, automate processes, and integrate the platform with existing systems to ensure seamless implementation. \n\n\nRock Solid includes a customizable mobile app that delivers self-service capabilities to citizens. Citizens can communicate promptly with their government through a variety of methods.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74c179dc-53f4-41b8-8846-65e0c63df31a.png","url":"https://www.softwareadvice.ie/software/90688/rock-solid","@type":"ListItem"},{"name":"EffexEHS","position":24,"description":"EffexEHS is an environmental health and safety (EHS) SaaS software platform that includes regulatory compliance, corporate sustainability toward environmental protection, accident avoidance, environmental audit and inspection, process standardization, and incident response functionality. Our EHS solution is built to be responsive to the needs of a broad cross section of industry requirements in order to meet every EHS need.  Our solution is built as a single integrated platform so you don't need to jump from system to system to find what you are looking for.  Our platform architecture is built for scale so we can handle very large organizations, but our pricing model allows smaller customers to get the same great set of features.  We price by User, so if you have a small team that you need to empower to execute audits, our solution will fit well in your budget.  If you are a large organization, we scale down our per User pricing so that we continue to be a very affordable solution for any size company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c9e6fc8-16f2-421a-a6fd-ae91ef986d62.jpeg","url":"https://www.softwareadvice.ie/software/222220/effexehs","@type":"ListItem"},{"name":"Intrafox","position":25,"description":"Intrafox is a cloud-based and on-premise quality management solution, which enables healthcare facilities to streamline audit preparation, reporting, document control, project monitoring and other processes. Hospitals can use the test matrix to track audited chapters, topics or areas and view planned and implemented audits. \n\nKey features of Intrafox include goal management, analytics, dashboards and assessments. Managers can gain insights into planned, ongoing, completed, delayed and other project statuses from within a unified platform. Additionally, the system offers document and text modules for professionals to manage correspondence with patients about complaints.\n\nIntrafox allows hospitals to filter audit information based on reason, status, result, time period, topic, process and organizational unit. Pricing is available on request and support is extended via email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c556a2ba-61f5-45cd-95a5-6ebf998830c3.png","url":"https://www.softwareadvice.ie/software/317257/intrafox","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/499/complaint-management/software?page=4#itemlist","numberOfItems":25}
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