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description: Page 4 - Discover the best Customer Engagement Software in Ireland. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Page 4 - Best Customer Engagement Software in Ireland - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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## Products

1. [Shopper Approved](https://www.softwareadvice.ie/software/412543/shopper-approved) — 4.9/5 (131 reviews) — Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and...
2. [BombBomb](https://www.softwareadvice.ie/software/128086/bombbomb) — 4.4/5 (131 reviews) — BombBomb is a secure video messaging platform for professionals who need to increase engagement and conversions with ...
3. [LearnUpon](https://www.softwareadvice.ie/software/139936/learnupon) — 4.7/5 (131 reviews) — LearnUpon is a learning management system (LMS) designed to provide a streamlined and engaging learning experience fo...
4. [ChurnZero](https://www.softwareadvice.ie/software/77862/churnzero) — 4.7/5 (129 reviews) — ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand th...
5. [Rocketlane](https://www.softwareadvice.ie/software/373891/rocketlane) — 4.7/5 (127 reviews) — Rocketlane is a next-gen PSA platform that unifies your projects, resources, and time into a single, powerful system....
6. [WiserNotify](https://www.softwareadvice.ie/software/244797/wisernotify) — 4.9/5 (123 reviews) — WiserNotify enhances the power of FOMO marketing strategy on the website through live social proofs, which entail dyn...
7. [SurveySparrow](https://www.softwareadvice.ie/software/116049/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experienc...
8. [Medallia Concierge](https://www.softwareadvice.ie/software/171319/zingle) — 4.5/5 (117 reviews) — Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message...
9. [Faveo Helpdesk](https://www.softwareadvice.ie/software/27516/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
10. [Freshchat](https://www.softwareadvice.ie/software/436347/freshchat) — 4.1/5 (115 reviews) — Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer b...
11. [TeamSupport Messaging & Live Chat](https://www.softwareadvice.ie/software/372181/teamsupport-messaging-and-live-chat) — 4.6/5 (114 reviews) — TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing...
12. [Nextiva Contact Center](https://www.softwareadvice.ie/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
13. [Oktopost](https://www.softwareadvice.ie/software/361364/oktopost) — 4.5/5 (110 reviews) — Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on ...
14. [Preferred Patron Loyalty](https://www.softwareadvice.ie/software/152578/preferred-patron) — 4.9/5 (109 reviews) — Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growi...
15. [OneSignal](https://www.softwareadvice.ie/software/269313/onesignal) — 4.7/5 (106 reviews) — OneSignal is the market-leading customer engagement platform offering mobile push, web push, email, SMS, and in-app m...
16. [Loyal Zoo](https://www.softwareadvice.ie/software/139663/loyalzoo) — 4.4/5 (104 reviews) — Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-ba...
17. [Ebsta](https://www.softwareadvice.ie/software/166579/ebsta) — 4.8/5 (104 reviews) — 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed ...
18. [Dubb](https://www.softwareadvice.ie/software/328257/dubb) — 4.8/5 (102 reviews) — Dubb is a video management platform designed to help businesses track conversations and create, distribute, record an...
19. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) — Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on th...
20. [Zoho SalesIQ](https://www.softwareadvice.ie/software/434506/zoho-salesiq) — 4.4/5 (98 reviews) — Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, ...
21. [Bettermode](https://www.softwareadvice.ie/software/145606/tribe) — 4.7/5 (94 reviews) — Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A commu...
22. [emBlue](https://www.softwareadvice.ie/software/370225/emblue) — 4.4/5 (91 reviews) — emBlue is a marketing automation platform designed to help businesses engage and communicate with clients through SMS...
23. [Sprinklr](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...
24. [Efficy CRM](https://www.softwareadvice.ie/software/38575/efficy) — 4.0/5 (90 reviews) — At last, a CRM solution that truly adapts to your needs\! Our mission is to help each company or organisation succeed ...
25. [Product Fruits](https://www.softwareadvice.ie/software/336906/product-fruits) — 4.7/5 (89 reviews) — Product Fruits is a customer onboarding platform designed to improve user adoption and retention through interactive ...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software)

## Links

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The platform offers a variety of features, including course creation, training delivery, learner engagement, learning portals, and more. The solution is suitable for various training needs, such as employee, customer, partner, member, and extended enterprise training. LearnUpon allows users to manage, deliver, and track training within a single solution,\n\nLearnUpon offers a set of features designed to deliver fast and efficient training through an intuitive platform. The platform's course creation feature allows users to design personalized learning content tailored to the learners' needs and preferences. The training delivery feature supports on-demand training, while also collecting feedback from learners to foster continuous improvement. LearnUpon is focused on learner engagement, offering a solution that is hyper-focused on enhancing the overall learner experience through interactive methods.\n\nLearnUpon's AI-based features enable organizations to transform learning programs by leveraging intelligent automation and personalization. With LearnUpon's generative AI tools, users can rapidly create engaging course content, including summaries, exams, scripts, images, and videos, transforming the course creation process from weeks to seconds. The platform enhances learning experiences through interactive bots acting as coaches and personalized assessments that promote critical thinking and reflection among learners. By offering personalized learning journeys based on individual interests and needs, LearnUpon's AI capabilities enable organizations to scale their training efforts \n\nUser management features within LearnUpon can be used to automate tasks such as user creation and enrollments. Additionally, LearnUpon's portal allows users to create unique training environments personalized for different audiences, all from a single centralized location. With its built-in reporting tools, integrations for enhanced automation, and a user-centric approach to building engaging training programs, LearnUpon equips organizations with a sophisticated yet user-friendly solution for their training needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7a3aa84c-2ace-419e-b728-5216f85fe898.png","url":"https://www.softwareadvice.ie/software/139936/learnupon","@type":"ListItem"},{"name":"ChurnZero","position":4,"description":"ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.\n\n\nKey features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   \n\n\nChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29d11551-afdd-45d8-aa9a-3bb3a33bb620.png","url":"https://www.softwareadvice.ie/software/77862/churnzero","@type":"ListItem"},{"name":"Rocketlane","position":5,"description":"Rocketlane is a next-gen PSA platform that unifies your projects, resources, and time into a single, powerful system. Run your entire service delivery engine effortlessly—keeping projects on track, optimizing resource utilization, and eliminating revenue leakage before it happens.\n\nPlus, our state-of-the-art client-facing experience keeps clients aligned every step of the way, delivering transparency and trust.\n\nRocketlane is the only PSA tool that seamlessly bridges the gap between operational efficiency and exceptional service delivery, empowering PS leaders to drive growth and profitability with confidence!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b57c9a41-3317-49e4-acc2-4a2e294436c8.jpeg","url":"https://www.softwareadvice.ie/software/373891/rocketlane","@type":"ListItem"},{"name":"WiserNotify","position":6,"description":"WiserNotify enhances the power of FOMO marketing strategy on the website through live social proofs, which entail dynamic & interactive notifications and widgets and convert browsers into buyers. This not only builds incredible trust and increases leads but also helps users personalize each website experience with wise popups and widgets.\n\nThe software offers the following functionalities:\n \nLIVE VISITOR\nIt shows real-time traffic and keeps track of brand popularity.\n \nRECENT SALES & CONVERSION\nShows live feed of real people who have recently taken action on the website and boosts trust & conversions.\n \nREVIEW\nBuilds trust through real-time review and recommendation notifications directly from Facebook, Google & Twitter.\n \nRECENTLY VIEWED\nCreates trust by nudging the number of visitors on the website during a specific time and shows brand popularity. \n \nVIDEO & CHANNEL SUBSCRIBER\nShows views, likes, or comments of YouTube videos or channels on the website and builds the curiosity to increase leads and conversions.\n \nANNOUNCEMENT\nShows a particular offer or an alert according to visitor behavior and increases conversions on websites through FOMO marketing. \n \nWIDGETS\nVarious widgets like Social media counters, Timer, Review Feed, Questions, save phone or email, CTA links, Video popups, etc., provide a personalized website experience & help useres increase leads.\n \n\nKey Features: \n\nDESIGN:\n\nUsers can choose from 50+ WiserNotify notification templates.\nUsers can create a personalized experience by customizing the image, shape, shadow, background, animation, and border of notification so that it personifies a user's brand's design and language. Users can also add interactive CTA's & collector popups & make them clickable through easy steps and convert potential buyers.\n \n\n\nDISPLAY SETTING & INTEGRATION:\n \nWiserNotify lets users get the right message to the right people every time. It offers integrations with over 200+ marketing tools and 20+ website builders and offers real-time data into the notification.\n \n\n\nANALYTICS & REPORTS:\n\nShows user performance data which also entails several visitors, impressions & clicks between a specific time. Measures the conversion rates and helps users track their performance on WiserNotify.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b81b9d5d-89d9-4501-b235-3fbc8ecaf71c.jpeg","url":"https://www.softwareadvice.ie/software/244797/wisernotify","@type":"ListItem"},{"name":"SurveySparrow","position":7,"description":"SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. \n\nSurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels.\n\nSurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback.\n\nSurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b9df90a-8a8b-4d57-b659-64e51c71ebc6.png","url":"https://www.softwareadvice.ie/software/116049/surveysparrow","@type":"ListItem"},{"name":"Medallia Concierge","position":8,"description":"Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.\n\n\nKey features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.\n\n\nUsers can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.\n\n\nAdditional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/59f8f09c-637e-43a1-9d90-b53e5bb4c010.png","url":"https://www.softwareadvice.ie/software/171319/zingle","@type":"ListItem"},{"name":"Faveo Helpdesk","position":9,"description":"Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.\n\n\nFaveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.\n\n\nThis solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.\n\n\nFaveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.\n\n\nFaveo offers a perpetual license for a one-time fee that includes support via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.softwareadvice.ie/software/27516/faveo-helpdesk","@type":"ListItem"},{"name":"Freshchat","position":10,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nKey-Value Propositions\n1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more\n2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional \n3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.\n\nFreshchat offers:\n\n-Unified inbox experience to manage conversations across digital channels\n-Best-in-class AI chatbots that focus on intent and engagement\n-Proactive messaging using hyper-targeted rich media campaigns \n-Intelligent load balancing and auto-routing capabilities\n-Seamless integrations via a rapidly growing app marketplace and custom APIs\n-Highly resilient architecture built on AWS and certified with industry compliances\n\n\n\nLanguages supported: \n\nArabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian,  Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.softwareadvice.ie/software/436347/freshchat","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":11,"description":"TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. \n\nWith powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. \n\nBy using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.softwareadvice.ie/software/372181/teamsupport-messaging-and-live-chat","@type":"ListItem"},{"name":"Nextiva Contact Center","position":12,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.ie/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Oktopost","position":13,"description":"Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business. Oktopost's social media management, social listening, and employee advocacy solutions are built for B2B, allowing marketers to engage with customers and prospects on social media, get actionable insights, and prove ROI. \n\nIntegrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth.\n\nOktopost also has a built-in employee advocacy board, enabling the marketer to promote social content across the organization with zero overhead. When employees share social content, everything is automatically tracked and measured, so just like conventional marketing channels, ROI can also be established for advocacy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d37adeb1-cabd-4a7a-91b1-b1360ef666a6.png","url":"https://www.softwareadvice.ie/software/361364/oktopost","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":14,"description":"Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growing multi-location brands and established enterprises. Our customers span independent retailers, specialty services, health & wellness, automotive, professional services, entertainment, and membership-driven organizations. What they share is a commitment to community: they want programs that feel local, reward loyalty fairly, and scale without adding operational drag.\n\nWho we serve:\n\nSmall businesses & independents choose us for quick setup, built-in messaging, and simple pricing. Owners and GMs can launch a polished loyalty program in hours, not weeks—no developer required.\n\nMid-market & multi-location brands use our deeper automation, segmentation, and analytics to drive consistency across stores while leaving room for local nuance. HQ sets guardrails; locations personalize offers, events, and partnerships.\n\nFranchises rely on our role-based access, location hierarchies, and templated campaigns so franchisees can execute proven playbooks without reinventing the wheel.\n\nEnterprises leverage our APIs, KPIs, data exports, and governance controls to integrate with existing stacks, BI tools, and data policies.\n\nWhat we offer:\n\nLoyalty program engine – Run stamp, cashback or points-based rewards, tiers, and member perks. Configure earning rules, redemptions, expirations, and bonuses. Support for auto-issue, replenishment, and scheduled offers.\n\nCommunity-style programs – Spotlight local events, fundraisers, and partner perks. Reward referrals, birthdays, and milestones that matter in your neighborhood.\n\nMessaging built-in – Email and SMS are included out of the box for welcomes, birthdays, win-backs, “miss-you,” and targeted promos. \n\nUse mobile wallet & in-app messaging to nudge visits without heavy discounting.\n\nSegmentation & campaigns – Build audiences by visit recency, spend, product mix, store, or cohort. Schedule one-off blasts or always-on journeys that react to behavior in real time.\n\nAnalytics & insights – Dashboards show lift in repeat visits, average spend, and reward liability. Cohort, SKU, and store-level reporting highlight what’s working and where to tune.\n\nMulti-location controls – Central templates, brand standards, shared assets, and approval workflows. Location overrides for local calendars, partners, and inventory realities.\n\nKiosk & POS options – Support for store-front check-ins and redemption flows, with kiosk enhancements and integrations.\n\nAPIs & integrations – Connect loyalty data with ecommerce, CRM, and analytics. Export securely to your BI stack for deeper analysis.\n\nCompliance & deliverability – Fully TCPA and CTIA compliant. Consent capture, opt-in management, quiet hours/time-zone handling, and best-practice messaging help protect brand reputation and ROI\n\nDesign & branding – Launch with a branded template, then iterate. Support for digital card art, e-mail designs, and campaign creatives.\n\nEditions that scale with you:\n\nSmall Business – Essential features for 1 to 3 locations: launch fast, keep members engaged, and measure results with straightforward reporting.\n\nGrowth – Advanced automation, larger messaging allowances, and deeper segmentation for brands expanding to multiple stores.\n\nFranchise – Multi-location governance, role-based permissions, shared assets, and analytics rolled up by region or network.\n\nEnterprise – APIs, KPI, Analytics and enterprise data controls for high-volume programs.\n\nServices that ensure success:\n\nOnboarding & migration to move existing members and offers cleanly. Strategic support for program design, calendar planning, and testing. Training for staff and franchisees. Ongoing success to review KPIs, seasonal opportunities, and new feature adoption.\n\nWhether you’re a single shop proving product-market fit or an enterprise standardizing across hundreds of locations, Preferred Patron gives you a customer retention platform that is practical and brand-right","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.softwareadvice.ie/software/152578/preferred-patron","@type":"ListItem"},{"name":"OneSignal","position":15,"description":"OneSignal is the market-leading customer engagement platform offering mobile push, web push, email, SMS, and in-app messages for developers and marketers, all on one platform. OneSignal offers tools such as customer journeys, A/B testing, analytics, personalization, segmentation, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac10fa72-9398-4082-a61c-05442ec0721f.png","url":"https://www.softwareadvice.ie/software/269313/onesignal","@type":"ListItem"},{"name":"Loyal Zoo","position":16,"description":"Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward them with points based on purchases and send promotional messages to improve the customer retention rate.\n\n\nThe centralized dashboard allows business owners to generate custom reports, analyze market trends and configure rules for customer loyalty rewards. Loyalzoo lets managers view loyal customers and access information related to customers’ contact details, historical purchases and eligibility conditions for targeted promotions. Additionally, employees can directly award points or stamps during the point of sale (POS) transactions and automatically update information in customer profiles in real-time.\n\n\nLoyalzoo facilitates integration with various third-party e-commerce platforms such as Shopify, WooCommerce, Magento, Etsy and more. Pricing is available on monthly subscriptions and support is extended via a help center and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42df4beb-7cb3-424b-a590-4b6688b6c8d6.png","url":"https://www.softwareadvice.ie/software/139663/loyalzoo","@type":"ListItem"},{"name":"Ebsta","position":17,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.softwareadvice.ie/software/166579/ebsta","@type":"ListItem"},{"name":"Dubb","position":18,"description":"Dubb is a video management platform designed to help businesses track conversations and create, distribute, record and track videos. Professionals can set up automation processes to send messages at specific timings and use tags to segment contacts based on their activity.\n\nKey features of Dubb include calls to action (CTAs), video playlists, team management and email/SMS campaigns. It offers various templates, which enable professionals to apply saved settings on videos with the required elements to launch landing pages. Additionally, businesses can customize the platform by adding corporate logos, background images and colors across marketing channels.\n\nDubb facilitates integration with several third-party systems such as LinkedIn, Asana, YouTube and more. The product is available on monthly or annual subscriptions and support is extended via forums, knowledge base, FAQs, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06a619cb-0955-4863-a3dd-8ca4a32bc5eb.png","url":"https://www.softwareadvice.ie/software/328257/dubb","@type":"ListItem"},{"name":"Survicate","position":19,"description":"Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence.\n\nWith advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn raw feedback into actionable strategies that boost customer satisfaction, reduce churn, refine products, and sharpen marketing efforts.\n\nConnect Survicate seamlessly with various native integrations and act on the collected insights instantly. \n\nKey features include:\n- Run highly targeted surveys via email, link, website, in-product, and mobile apps\n- Connect 40+ native integrations, like HubSpot, Braze, Slack, Salesforce, and more\n- Visualize real-time data with customizable Dashboards & widgets\n- Analyze & categorize feedback & sentiment faster with the AI-powered Insights Hub\n- Instantly uncover trends and customer needs with the Research Assistant AI chat\n- Collect feedback in multiple languages to automatically reach a global audience\n\nCommon use cases include:\n- Identify feature requests, uncover usability issues, and validate ideas directly with users. Prioritize roadmaps based on real feedback gathered via in-product, mobile, and web surveys.\n- Run post-interaction CSAT and NPS® surveys to understand customer satisfaction and improve performance. Spot detractors early and respond before they churn.\n- Collect insights to improve messaging, conversion, and brand positioning. Test landing page effectiveness or campaign recall with targeted surveys & analyze results quickly with AI. Then, connect with 40+ native integrations to automate workflows & personalize communications effortlessly.\n- Understand user experience inside mobile & web apps. Catch negative feedback before it hits review sites by triggering contextual surveys based on app behavior​​. Aggregate reviews from external sites and easily categorize, extract insights, and analyze with AI.\n- Reach audiences in multiple languages through multilingual surveys with personalized logic. Capture consistent feedback globally while centralizing data for efficient analysis.\n- Use the AI-powered Research Assistant to summarize qualitative responses and trends at scale. Run continuous research with targeted surveys and surface unexpected insights through the Insights Hub​.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3ea9811-0efe-4142-a73c-dc185941a50d.png","url":"https://www.softwareadvice.ie/software/31821/survicate","@type":"ListItem"},{"name":"Zoho SalesIQ","position":20,"description":"Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.\n\nSalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f313d648-d4db-4341-91c4-4600dfd08380.png","url":"https://www.softwareadvice.ie/software/434506/zoho-salesiq","@type":"ListItem"},{"name":"Bettermode","position":21,"description":"Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences.\n\nA community built on Bettermode is a customer hub with many use cases. Product teams collect ideas and feedback. Customer support and success teams build resource centers and knowledge base. Marketing teams communicate with customers, organize events, and scale content creation.\n\nKey elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful moderation tools, newsletter system, integration with popular tools, and more.\n\nBettermode lets users start a discussion and provides additional functionalities that allow them to ask questions, start polls, organize events, follow people, comment on discussions and share content. In addition, community managers can customize the platform by adding a branded site header and footer.\n\nThe solution can integrate with multiple tools such as Google Analytics, Slack, HubSpot, Hotjar, and MailChimp.\n\nBettermode's localization capability allows companies to build multilingual communities with 30+ International languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2097287-6f15-427a-bec2-cb086d40c254.png","url":"https://www.softwareadvice.ie/software/145606/tribe","@type":"ListItem"},{"name":"emBlue","position":22,"description":"emBlue is a marketing automation platform designed to help businesses engage and communicate with clients through SMS, emails, push notifications. Key features include content management, audience segmentation, reporting, lead generation and omnichannel marketing.\n\nBusinesses can utilize emBlue’s predefined templates to prepare content for desktop, mobile and tablet on a drag-and-drop dashboard. It offers a remarketing solution, which lets businesses improve cross/up-selling through personalized emails. Marketing teams can connect with clients through calls, offer discount coupons on special occasions and segment them based on gender, geography and previous purchase orders. Additionally, team members can conduct split tests to identify emails with the highest open rates in the contact database and refine other marketing materials based on results.\n\nemBlue facilitates integration with several third-party applications such as Zapier, Magento, Lead Ads, Shopify, Google Sheets, PrestaShop, WoowUp, WooCommerce, Mailmunch and more. Pricing is available on monthly subscriptions and support is extended via chat, email, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e8bfea-fde1-47da-af0a-67a2f14827f1.png","url":"https://www.softwareadvice.ie/software/370225/emblue","@type":"ListItem"},{"name":"Sprinklr","position":23,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.ie/software/86501/sprinklr-marketing","@type":"ListItem"},{"name":"Efficy CRM","position":24,"description":"At last, a CRM solution that truly adapts to your needs!\n\nOur mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  \n\nOur CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   \n\nDon’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.softwareadvice.ie/software/38575/efficy","@type":"ListItem"},{"name":"Product Fruits","position":25,"description":"Product Fruits is a customer onboarding platform designed to improve user adoption and retention through interactive guidance tools. It is used by software companies, SaaS providers, and digital product teams to simplify onboarding processes, reduce churn, and enhance product engagement without requiring coding knowledge.\n\nThe platform includes features such as interactive tours and guides that help users navigate applications, onboarding checklists that break down complex tasks, and contextual hints and tooltips that highlight key functionalities. It provides in-app announcements through pop-ups, banners, and newsfeeds to share updates. Tools for measuring user satisfaction, such as NPS surveys, are included, along with a feedback widget for gathering user input. A 24/7 in-app support button is available for assistance.\n\nAI-powered features automate the creation of welcome tours, feature guides, and announcements, streamlining content development. Onboarding flows can be triggered based on user activities using custom events. A knowledge base organizes content for self-service support. The platform is designed to work within existing software environments and includes security measures to protect data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa532ebf-c649-45bb-b50f-a56542bb71a7.png","url":"https://www.softwareadvice.ie/software/336906/product-fruits","@type":"ListItem"}],"numberOfItems":25}
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