---
description: Page 9 - Discover the best Customer Engagement Software in Ireland. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 9 - Best Customer Engagement Software in Ireland - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) > [Page 9](https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9)

# Customer Engagement Software

Canonical: https://www.softwareadvice.ie/directory/508/customer-engagement/software

Page: 9 / 25\
Prev: [Previous page](https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=8)\
Next: [Next page](https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=10)

-----

## Products

1. [Eltropy](https://www.softwareadvice.ie/software/299367/eltropy) — 4.9/5 (27 reviews) — Eltropy is a cloud-based digital communication software that helps lenders, credit unions, banks, debt collectors, Fi...
2. [Netcore Customer Engagement](https://www.softwareadvice.ie/software/333459/netcore-cloud) — 4.5/5 (26 reviews) — Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, trave...
3. [Trengo](https://www.softwareadvice.ie/software/355824/trengo) — 4.1/5 (26 reviews) — We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. ...
4. [Shopware](https://www.softwareadvice.ie/software/379462/shopware) — 4.3/5 (26 reviews) — Shopware is an eCommerce software that helps businesses manage products and multiple sales channels. The platform ena...
5. [ModuleQ](https://www.softwareadvice.ie/software/366273/moduleq) — 4.5/5 (26 reviews) — ModuleQ helps sales teams ahead of meetings with customers and prospects by delivering a briefing with relevant news,...
6. [Engati](https://www.softwareadvice.ie/software/93800/engati) — 4.0/5 (25 reviews) — The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent...
7. [Boei](https://www.softwareadvice.ie/software/367190/boei) — 5.0/5 (25 reviews) — Boei is a customer engagement solution that helps businesses optimize website visitors' experience. Customers can est...
8. [Netigate](https://www.softwareadvice.ie/software/90301/netigate) — 4.6/5 (25 reviews) — Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute su...
9. [LaunchNotes](https://www.softwareadvice.ie/software/440076/launchnotes) — 4.9/5 (25 reviews) — Clear. Strategic. Impactful release notes and product communications. Trusted by leading organizations like Square, C...
10. [ProductMix](https://www.softwareadvice.ie/software/182329/ProductMix) — 4.9/5 (25 reviews) — Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate...
11. [Real Time Feedback](https://www.softwareadvice.ie/software/347055/real-time-feedback) — 4.7/5 (25 reviews) — Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communi...
12. [PropFuel](https://www.softwareadvice.ie/software/202453/propfuel) — 4.9/5 (24 reviews) — Designed for businesses in technology, hospitality, marketing, events, construction, consumer services and other indu...
13. [Moxo](https://www.softwareadvice.ie/software/142336/moxo) — 4.0/5 (24 reviews) — Moxo’s service orchestration platform transforms complex B2B relationships into seamless experiences. Business proces...
14. [Engage360](https://www.softwareadvice.ie/software/35791/browser-push-notifications) — 4.4/5 (23 reviews) — Browser Push Notifications is a cloud-based platform that helps users to manage push notifications in web browsers. T...
15. [Liberty Converse](https://www.softwareadvice.ie/software/264595/liberty-converse) — 4.8/5 (23 reviews) — Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world. Our premier Liberty Conve...
16. [IFS Field Service Management](https://www.softwareadvice.ie/software/178924/ifs-fsm) — 4.5/5 (23 reviews) — IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on...
17. [hello24.ai](https://www.softwareadvice.ie/software/362960/hello24-ai) — 4.7/5 (22 reviews) — hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on What...
18. [Pexip Engage](https://www.softwareadvice.ie/software/359975/pexip-engage) — 4.5/5 (22 reviews) — Pexip Engage provides frictionless scheduling and video meetings that enable sales forces and advisors to meet custom...
19. [eBanqo](https://www.softwareadvice.ie/software/344298/ebanqo) — 4.2/5 (22 reviews) — eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their service...
20. [Cognigy.AI](https://www.softwareadvice.ie/software/206938/cognigy-ai) — 4.8/5 (22 reviews) — Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the marke...
21. [Arena](https://www.softwareadvice.ie/software/321865/Arena) — 4.5/5 (22 reviews) — Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer exc...
22. [Listrak](https://www.softwareadvice.ie/software/140917/listrak) — 4.0/5 (22 reviews) — Listrak is a digital marketing automation platform that drives engagements, increases conversions, maximizes revenue ...
23. [Ackroo](https://www.softwareadvice.ie/software/121744/ackroo) — 4.2/5 (21 reviews) — Ackroo is a customer loyalty solution that helps businesses in the retail, petroleum, hospitality and automotive indu...
24. [youengage](https://www.softwareadvice.ie/software/347223/youengage) — 4.9/5 (21 reviews) — youengage is a customer experience platform that helps businesses streamline customer engagement, content marketing a...
25. [charles](https://www.softwareadvice.ie/software/404833/charles) — 4.4/5 (21 reviews) — The Ask \& Order service allows businesses to answer client queries via WhatsApp and help potential customers with...

-----

Page: 9 / 25\
Prev: [Previous page](https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=8)\
Next: [Next page](https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=10)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [All Categories](https://www.softwareadvice.ie/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"SoftwareAdvice Ireland","url":"https://www.softwareadvice.ie/","@type":"WebSite","@id":"https://www.softwareadvice.ie/#website","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.ie/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Engagement Software","description":"Page 9 - Discover the best Customer Engagement Software in Ireland. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9","about":{"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#webpage","mainEntity":{"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#itemlist"},"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"https://www.softwareadvice.ie/directory/508/customer-engagement/software","@type":"ListItem"},{"name":"Page 9","position":3,"item":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 9 - Best Customer Engagement Software in Ireland - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Eltropy","position":1,"description":"Eltropy is a cloud-based digital communication software that helps lenders, credit unions, banks, debt collectors, FinTechs and other financial institutions interact with the customers via a unified portal. The platform includes audio/IP messaging capabilities, which allow businesses to conduct conference calls, send audio messages to internal/external stakeholders, and share sensitive information via a secure channel.\n\nEltropy enables users to record video messages, send videos via text messages and analyze engagement via analytics. Its chat functionality lets teams engage with the target audience using live chat and bots and exchange confidential information and documents on an encrypted platform. Additionally, organizations can connect with customers across multiple social channels on a centralized dashboard.\n\nEltropy supports integration with various CRM, e-signature, payments, marketing and collection applications. Pricing details are available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13145c5f-c5fa-45f1-a7c4-4d38d86427f7.png","url":"https://www.softwareadvice.ie/software/299367/eltropy","@type":"ListItem"},{"name":"Netcore Customer Engagement","position":2,"description":"Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, travel, media, entertainment, eCommerce and other industries streamline marketing automation processes using machine learning and artificial intelligence technologies. \n\nManagers can create a unified client profile with information about every interaction via online and offline channels, websites, or mobile applications and metrics such as customer lifetime value (CLV), contact timeline, to-do activities, churn risk, and others. Netcore allows businesses to personalize customer experiences by defining elements on the brand website to display specific products, content, call to action (CTA), images and offers. \n\nTeams can use Netcore to create campaigns using a drag-and-drop interface and deliver contextual messages via email, app push notifications, or web messages. Pricing is available on request and support is extended via live chat, videos, documentation, email and other online measures.\n\nNetcore Cloud in partnership with The Product Folks and MixPanel, is offering a power-packed master course on Product-led Growth that walks you through the necessary steps to achieve the right Product-led Growth mindset. Grab this free course and become product-led certified today. http://bit.ly/3E7onF6","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dd12ac5-db67-4102-a271-e5ad5dba8ceb.png","url":"https://www.softwareadvice.ie/software/333459/netcore-cloud","@type":"ListItem"},{"name":"Trengo","position":3,"description":"We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.\n\nAutomate repetitive work to unleash meaningful conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.softwareadvice.ie/software/355824/trengo","@type":"ListItem"},{"name":"Shopware","position":4,"description":"Shopware is an eCommerce software that helps businesses manage products and multiple sales channels. The platform enables managers to set up custom rules and execute brand strategies to deliver customer experiences.\n\nAdministrators can create and update product catalogs on a unified interface. Additionally, Shopware allows teams to sync and automatically transfer data to various marketplaces including Amazon and eBay.\n\nShopware offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as Mollie, Amazon Pay, Pickware, Actindo and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba0b44b7-45f0-4723-9104-6a2b96446bd2.png","url":"https://www.softwareadvice.ie/software/379462/shopware","@type":"ListItem"},{"name":"ModuleQ","position":5,"description":"ModuleQ helps sales teams ahead of meetings with customers and prospects by delivering a briefing with relevant news, links and other resources. The AI notifies users in real time when there’s important news related to their interests, such as a press release mentioning someone in your network.\n\nIt monitors the long tail of global business news and provides daily updates with top developments most relevant to your current priorities. The people-facing AI uses dynamic patterns in collaboration data to understand changing business priorities. It sends a “priority confirmation” message to validate its learning.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/625b6db0-30eb-4868-8174-685f0c951729.png","url":"https://www.softwareadvice.ie/software/366273/moduleq","@type":"ListItem"},{"name":"Engati","position":6,"description":"The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. \n\nIt empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. \n\nUsing Engati you can leverage the power of machine learning, NLP/NLU to design.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18ecaf78-a169-4b0a-a8d8-d840c34d81b0.jpeg","url":"https://www.softwareadvice.ie/software/93800/engati","@type":"ListItem"},{"name":"Boei","position":7,"description":"Boei is a customer engagement solution that helps businesses optimize website visitors' experience. Customers can establish contact with employees by clicking a button and can choose their preferred communication channels, such as Telegram, Facebook, WhatsApp, Twitter, email, and more. It also allows employees to create CTAs, such as an invitation for visitors to subscribe to a newsletter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02987f8d-325d-414c-8c15-d2b4c27fbd28.png","url":"https://www.softwareadvice.ie/software/367190/boei","@type":"ListItem"},{"name":"Netigate","position":8,"description":"Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.\n\nIt uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.\n\nOur customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:\n- How quickly they can get started with Netigate - often in just a few days\n- The flexibility of reporting, which adapts to the needs of different stakeholders\n- How easy it is to manage and analyse feedback in more than 120 languages\n- The measurable impact, including up to 3x higher NPS\n- And the assurance that customer and employee data is managed according to the strictest European regulations.\n\nIf you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e19a80b4-6aea-45af-9e8b-38dc68dfd0b3.png","url":"https://www.softwareadvice.ie/software/90301/netigate","@type":"ListItem"},{"name":"LaunchNotes","position":9,"description":"Clear. Strategic. Impactful release notes and product communications.\n\nTrusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally.\n\nBuilt for CPOs, CTOs, and product-led teams, LaunchNotes centralizes release notes, product roadmaps, customer feedback, and feature announcements into a single, scalable platform.\n\nWhether you're supporting multiple product lines or aligning Sales, Support, and Marketing, LaunchNotes ensures every update reaches the right audience—at the right time, through the right channels.\n\nCompanies use LaunchNotes to accelerate feature adoption, increase organizational alignment, and reduce time-to-communication—from code complete to customer awareness.\n\nLaunchNotes powers modern release communications for enterprise teams across industries, helping them turn product momentum into real business growth.\n\nFor Product: \nAccelerate product development cycles, boost post-release engagement, and gather real-time feedback from customers and stakeholders at scale. Turn feedback into actionable ideas, prioritize effectively, and maintain transparent communication throughout the product lifecycle. Share external and internal roadmaps to keep everyone aligned, ensuring product changes drive meaningful customer engagement and business outcomes.\n\nFor Marketing: \nDrive higher customer engagement with impactful release communications. Use a dedicated product announcements page and multi-channel distribution - email, Slack, RSS, HubSpot - to showcase product updates and release momentum, turning product changes into compelling stories and a growth driver.\n\nFor Operations:  \nStreamline feedback collection, tracking, and analysis to support your product team. Keep internal stakeholders informed with timely updates via private roadmaps and release notes. Ensure projects stay on time and under budget while empowering product marketing teams with tools to create high-quality release communications.\n\nFor Success:  \nEnhance customer satisfaction by delivering real-time feedback to product teams and advocating for features customers need most. Improve retention and account value by keeping customers informed about the updates that matter to them, fostering trust and loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad31656d-d3e5-4027-9fc0-3165f3f3bfc3.jpeg","url":"https://www.softwareadvice.ie/software/440076/launchnotes","@type":"ListItem"},{"name":"ProductMix","position":10,"description":"Introducing Leanbe, a state-of-the-art product management software crafted to transform the way product teams operate. This latest release enhances every facet of product management, facilitating smooth teamwork and promoting constant product growth. Leanbe comes equipped with robust features that empower product leaders to optimize their development endeavors and outpace the competition.\n\nKey Features:\n\nCentralized Idea Collection:\nBid farewell to the cumbersome process of manually gathering ideas and maintaining spreadsheets. Leanbe's Idea Hub seamlessly compiles feature requests from users and evaluates them using a built-in algorithm. The highest-ranking ideas are then incorporated into your product roadmap, keeping your team concentrated on the most significant features.\n\nAutomated Competitor Analysis:\nStay one step ahead with Leanbe's automatic monitoring of competitors' pricing adjustments, new features, marketing initiatives, and recruitment activities. This priceless market intelligence enables your team to detect trends and develop features that genuinely appeal to potential customers.\n\nAI-Powered Idea Prioritization:\nLeanbe's sophisticated AI scoring system facilitates data-driven decision-making by examining both quantitative and qualitative aspects. By consolidating idea and user scores in a single location, you can swiftly pinpoint opportunities for enhancement and prioritize your development pursuits.\n\nPublic Roadmaps:\nDisplay your development objectives with Leanbe's public roadmap feature. This degree of openness promotes trust, responsibility, and candid communication between your product team and users. Additionally, prospective customers can effortlessly identify the features they desire, drawing in new business.\n\nUpdates and Notifications:\nMaintain user engagement and keep them informed with Leanbe's announcement functionality. Relay crucial product news, feature launches, and modifications directly to your user community, ensuring they remain up-to-date with your product developments.\n\nLeanbe's pioneering approach to product management provides an all-encompassing solution for product teams aiming to streamline their processes and foster growth. By emphasizing collaboration, data-informed decisions, and user involvement, Leanbe supplies product leaders with the necessary tools to thrive in the competitive market of today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/454f0b61-116a-4684-b260-d2ccffefec8d.png","url":"https://www.softwareadvice.ie/software/182329/ProductMix","@type":"ListItem"},{"name":"Real Time Feedback","position":11,"description":"Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.\n\nWhen you make it super simple for customers to communicate with you, they will let you know where things are going well, and where you’re falling short. They have so much to share with you – why not make it as easy as possible?  \n\nReal Time Feedback is also a strong customer retention tool.  Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.\n\nReal Time Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your customers before they leave with a bad taste in their mouth. They give you Feedback. You respond and address the issue. Everyone is happy.\n\nNegative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.\n\nThat’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.\n\nThe sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Feedback.\n\nSigning up with Real Time Feedback includes:\n• A complimentary pilot program\n• Month-to-month contracts with no long term commitment.\n• Completely customized platform\n• Daily/Weekly/Monthly reporting\n\nAnd Real Time Feedback is extremely affordable.\n\nENGAGE visitors, ENHANCE experiences, & RESOLVE issues quickly","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f07043a2-e3c2-494c-98f2-6a2674d668c7.png","url":"https://www.softwareadvice.ie/software/347055/real-time-feedback","@type":"ListItem"},{"name":"PropFuel","position":12,"description":"Designed for businesses in technology, hospitality, marketing, events, construction, consumer services and other industries, PropFuel is a cloud-based customer engagement solution that helps create conditional logic, manage contact directory and categorize customer responses. The software provides various functionality such as personalized landing pages, custom domains, keyword extraction and reporting.\n\nPropFuel enables marketers to build and manage marketing campaigns through field mapping, email scheduling, pre-made templates, personalized content, custom filters, cloning, drip sequence and pre-launch checklist. The centralized dashboard allows marketing professionals to redirect visitors, segment customer contacts, develop mobile-optimized emails and conduct sentiment analysis. Additionally, PropFuel lets administrators set up user accounts and design email signatures.\n\nThe platform facilitates integration with several third-party applications such as Fonteva For Associations, iMIS, Filemaker Pro, Emma, ActiveCampaign, Aptify, MailChimp, HubSpot Marketing Hub, Euclid, Slack, Impexium, Nimble, Higher Logic Thrive and Feathr. PropFuel extends support via chat, email, phone and knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/57ef4845-17e3-466f-a698-94d1052737d0.png","url":"https://www.softwareadvice.ie/software/202453/propfuel","@type":"ListItem"},{"name":"Moxo","position":13,"description":"Moxo’s service orchestration platform transforms complex B2B relationships into seamless experiences.\n\nBusiness processes often fragment across departments, clients, vendors, and partners, creating inefficiency and risks. Our platform streamlines these workflows—turning disjointed experiences into smooth, efficient operations that reduce costs and enhance client satisfaction.\n\nMoxo accelerates critical processes including client onboarding, document collection, and exception handling. The results: faster completion times, reduced compliance risks, and superior client experiences.\n\nLeading institutions across financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas —trust Moxo to orchestrate their mission-critical business relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7891cf03-691d-410d-a2e1-b43c4c31a963.png","url":"https://www.softwareadvice.ie/software/142336/moxo","@type":"ListItem"},{"name":"Engage360","position":14,"description":"Browser Push Notifications is a cloud-based platform that helps users to manage push notifications in web browsers.\n\n\nThe product features customer segmentation, which allows users to group and target visitors for marketing campaigns. Users can also customize notification messages based on information and attributes from a customer database.\n\n\nThe platform allows users to design their push notification campaigns based on pre-defined triggers and set customized triggers for customer re-targeting. For example, users can design triggers that notify visitors to a site about updated deals and discounts. Users can also design time-based push messages to retarget visitors who have not visited a website within a specified timeframe.\n\n\nBrowser Push Notifications allows users to send customers updates on the status of orders. For example, customers can receive notifications about order confirmations, order deliveries and payments. Users can also notify customers if an out-of-stock item becomes available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7785d1ea-6a27-4236-a191-124fdeef52fd.png","url":"https://www.softwareadvice.ie/software/35791/browser-push-notifications","@type":"ListItem"},{"name":"Liberty Converse","position":15,"description":"Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world.\n\nOur premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems.\n\nLiberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations.\n\nThese features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.softwareadvice.ie/software/264595/liberty-converse","@type":"ListItem"},{"name":"IFS Field Service Management","position":16,"description":"IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.\n\n\nThe Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aaad71de-099b-425d-813f-a39091170114.png","url":"https://www.softwareadvice.ie/software/178924/ifs-fsm","@type":"ListItem"},{"name":"hello24.ai","position":17,"description":"hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps.\n\nThe platform enables companies to:\n- Improve revenue\n- Re-engage /recover abandoned carts\n- Share products and take orders on WhatsApp\n- Automate cross-sell/re-sell campaigns\n- Deploy marketing campaigns to reach customers on Whatsapp\n- Get more ROI on your marketing spends compared to traditional ads\n- Support customers on chat through our advanced chat automation engine\n- Automate your customer queries.\n\nThe platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.softwareadvice.ie/software/362960/hello24-ai","@type":"ListItem"},{"name":"Pexip Engage","position":18,"description":"Pexip Engage provides frictionless scheduling and video meetings that enable sales forces and advisors to meet customers in their preferred channel at the right time. Key features include built-in video meetings with custom branding, on-location meetings, lead segmentation, listings functionality for short-term offerings and annotations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e593d025-6247-4815-9220-56b518d8f0d9.png","url":"https://www.softwareadvice.ie/software/359975/pexip-engage","@type":"ListItem"},{"name":"eBanqo","position":19,"description":"eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.\n\nIf you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.\n\nIn addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.\n\nOther benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.softwareadvice.ie/software/344298/ebanqo","@type":"ListItem"},{"name":"Cognigy.AI","position":20,"description":"Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  \n\nBuilt on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  \n\nOver 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca162cb2-6abb-444a-a3d5-1ab492d030f3.png","url":"https://www.softwareadvice.ie/software/206938/cognigy-ai","@type":"ListItem"},{"name":"Arena","position":21,"description":"Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design.\n\nArena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities.\n\nArena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue.\n\nWith a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media.\n\nArena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help.\n\nArena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bec2ac79-2bc5-46a4-a442-3a3e6d3023a8.jpeg","url":"https://www.softwareadvice.ie/software/321865/Arena","@type":"ListItem"},{"name":"Listrak","position":22,"description":"Listrak is a digital marketing automation platform that drives engagements, increases conversions, maximizes revenue and provides higher lifetime values to businesses. Its artificial intelligence, predictive analytics and machine learning help businesses in engaging customers towards their preferred channels.\n\n\nListrak gathers data and extracts insights, which help businesses create a meaningful interaction with customers. Its customer insight collects data and presents it on a dashboard for easy visualizations while the unified 360-degree profile assists in behavior tracking and creating cross-device linking. Additional features of the unified platform are anonymous user tracking, customer response, behavior tracking and subscriber acquisition.\n\n\nAdditionally, Listrak offers features such as predictive send-time optimization, product recommendation, actionable segmentation, artificial intelligence-driven campaigns, and analysis of customer lifecycle. Further, it manages cross-channel campaigns through email, mobile, social media, display, web and short message service (SMS) methods.\n\n\nListrak provides an application programming interface that enables developers to integrate email, data import and mobile messaging functionalities into the software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0940adf-8587-4ccd-a173-3a130a1463df.png","url":"https://www.softwareadvice.ie/software/140917/listrak","@type":"ListItem"},{"name":"Ackroo","position":23,"description":"Ackroo is a customer loyalty solution that helps businesses in the retail, petroleum, hospitality and automotive industry distribute eGift cards, manage email campaigns, track transactions and more. It allows customers to register for loyalty programs, monitor transactions and add balances in gift cards.\n\n\nAckroo enables staff members to utilize the self-service tool to administer loyalty programs, generate location-specific promos and create barcoded gift cards. Administrators can set up currency-specific and points-based rewards programs, optimizing overall customer engagement. Additionally, it lets employees send thank you messages, purchase reminders and other marketing emails to customers from within the unified platform.\n\n\nAckroo comes with an application programming interface (API), which allows businesses to integrate the platform with several third-party solutions. It also provides native iOS and Android mobile applications, which lets businesses build their brand identity. It is available on monthly subscriptions and support is extended via FAQs, email, phone, documentation and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0eb8c1d-2233-47e2-89b9-fef49a5ed3af.png","url":"https://www.softwareadvice.ie/software/121744/ackroo","@type":"ListItem"},{"name":"youengage","position":24,"description":"youengage is a customer experience platform that helps businesses streamline customer engagement, content marketing and lead generation operations. It enables employees to map customer journeys, interact with customers, manage feedback and generate custom reports.\n\nProfessionals can use the application to create quizzes, automate forms and conduct surveys and polls to engage with customers. Additionally, features of youengage include real-time analytics, a drag-and-drop interface, custom branding, data entry, feedback management, custom templates and more.\n\nyouengage facilitates integration with Zapier, which users can utilize to connect the platform with third-party applications such as Intercom, HubSpot, Airtable, Google Tag Manager, ActiveCampaign and more. Pricing is available on a monthly or yearly subscription and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f434b7c-1fc9-4e9a-873f-9f50df0cc830.jpeg","url":"https://www.softwareadvice.ie/software/347223/youengage","@type":"ListItem"},{"name":"charles","position":25,"description":"The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in solving doubts and guiding clients towards purchasing decisions. \n\nIt lets them provide adequate information to customers, helping them complete the process and promoting in-chat conversions. The software enables entities to increase the customer lifetime value (CLV) and impact the Net Promoter Score (NPS) through streamlined client support.\n\nCharles lets businesses immediately answer their clients directly through chat templates and automation. They can also reach out to their customers to facilitate reorders, after-sales services, and reviews after each purchase. It integrates Messenger APIs with e-commerce backends to bring company product catalogs & checkouts into conversational layouts and platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.softwareadvice.ie/software/404833/charles","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/directory/508/customer-engagement/software?page=9#itemlist","numberOfItems":25}
</script>