IT Service Software

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of... Learn more

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents... Learn more

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features... Learn more

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation... Learn more

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more.... Learn more

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... Learn more

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the... Learn more

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive... Learn more

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge... Learn more

Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee experience, information technology (IT) and human resource (HR) teams. It enables employees to collaborate on... Learn more

ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWis... Learn more

Testing Automation Compliance Observability (TACO) is a continuous compliance auditing tool that provides visibility on a compliance and infrastructure dashboard. This software provides a real-time view of infrastructure... Learn more

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view... Learn more

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk... Learn more

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Learn more

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer... Learn more

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and... Learn more

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use... Learn more

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology-related issues. Key features include help desk automation,... Learn more

GoTo Central is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring... Learn more

WebTitan is a cloud-based internet security solution that monitors for viruses, ransomware, malware and more. It also provides web and DNS filtering control and is suitable for large and midsize businesses across all industries. ... Learn more

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers,... Learn more

Caspio is a cloud-based, no-code, application development solution for organizations of all sizes. The platform is suitable for industries such as health care, media, government, education, nonprofits, consulting, churches and... Learn more

MSP360 Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data... Learn more

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution... Learn more

The Splunk Enterprise platform allows users to process and index most forms of data in their native format. It includes data indexing tools, which enable users to locate specific data across large data sets. The software is... Learn more

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... Learn more

Built with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place. GoTo Resolve enables IT professionals to streamline their... Learn more

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... Learn more

TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with ITIL or a best-in-class ITIL... Learn more

SmartDeploy is a cloud-based desktop management and imaging software. With a layered architecture, it assists IT teams with single-image management to support multiple endpoints. SmartDeploys combines progressive solutions like... Learn more

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise... Learn more

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of... Learn more

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procuremen... Learn more

BOSSDesk ITSM Help Desk on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your service management... Learn more

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... Learn more

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching,... Learn more

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated workflows - Customer, equipment, asset and location data (CMDB) - Reporting -... Learn more

Automox is the modern, cloud-native endpoint-hardening platform that empowers organizations to remediate vulnerabilities faster than they can be weaponized. This cross-platform solution simplifies and automates critical patching,... Learn more

FieldAware by GPS Insight is a field service management software made specifically for businesses who have a mobile workforce and want to get organized, automated, and connected to their teams in way that simply cannot be done... Learn more

BlueFolder's field service management software is a web and mobile-based software that helps increase equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks, and maximize your techs' efficiency.... Learn more

Tigerpaw is a cloud-based professional service automation (PSA) solution designed for small and mid-size customers. It offers project management, time tracking and billing management within a suite. The project management... Learn more

Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's... Learn more

CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT,... Learn more

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilitie... Learn more

The Service Program is a handyman solution designed to help businesses in the lawn care, HVAC, plumbing, construction, pest control, and other sectors streamline processes related to route management, equipment tracking, employee... Learn more

TOPdesk is cloud-based computer-aided facility management (CAFM) and ITSM solution designed to help small and midsize businesses manage a facilities' work orders, maintenance schedules, assets and on-site guest visits. TOPdesk... Learn more

ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine... Learn more

Action1 is the #1 risk-based patch management platform for distributed networks trusted by thousands of global enterprises. Action1 enables IT teams to discover, prioritize, and remediate vulnerabilities in a single solution to... Learn more

Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus... Learn more