Moosend Reviews

Pros

Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.

Cons

No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.

Pros

Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos.

Cons

No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference).

Alternatives Considered

Flodesk and MailerLite

Reasons for Choosing Moosend

I picked up Moosend as a LIfetime deal and have never left.

Switched From

Mailchimp

Reasons for Switching to Moosend

I took a chance on Moosend and am glad I did. It's been well worth it.

Pros

Moosend is cheaper compared its core competition.

Cons

There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries.

Pros

When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful.
It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.

Cons

It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.

Alternatives Considered

Mailchimp Transactional Email, Zoho Mail and Mailchimp

Reasons for Switching to Moosend

It is fast, light and well supported by a team of exceptional people.

Pros

They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.

Cons

It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.

Alternatives Considered

ConvertKit

Reasons for Choosing Moosend

I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'!

Switched From

ConvertKit, Flodesk, MailerLite and Mailchimp

Reasons for Switching to Moosend

Budget.

Pros

I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me.

Cons

There isn't anything I have found that is lacking yet!

Alternatives Considered

ConvertKit

Reasons for Choosing Moosend

Mailchimp is awful. Downright evil.

Switched From

Mailchimp

Reasons for Switching to Moosend

I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones.

Pros

Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.

Cons

Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.

Alternatives Considered

HubSpot Marketing Hub, EmailOctopus, Sender, Brevo, SendPulse, Drip, Omnisend, Mailchimp, Mailjet and HubSpot CRM

Reasons for Switching to Moosend

After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly.

Pros

Ease of use
Quick campaigns with a lot of control
Free options for people starting and growing their business
Fantastic Customer Support (quick replies, good answers)

Cons

They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out.

Pros

A professional tool that is easy to use, straightforward to run campaigns and a company that is great about educating their users on how to get the best delivery rates possible.

Cons

Was a little different to get started using than others I have used becuase of the quality control I had been able to use other email systems and got lower deliverability than I should because they didn't have the screening and tools that Moosend does. Big time email names too!

Alternatives Considered

ConvertKit and HubSpot Marketing Hub

Reasons for Choosing Moosend

Deliverability and becoming educated about things I should have known prior but didn't.

Switched From

Keap

Reasons for Switching to Moosend

The phenomenal customer service! They care about customers and service, hands down great service!

Pros

-Beautiful, easy to make newsletters with template options
-Good deliverability
-Doesn't cost a fortune

Cons

-The UI is good, but not perfect
-Few more integrations needed and BOOM! It's perfect.

Alternatives Considered

MailerLite

Reasons for Choosing Moosend

Had all the features I could ever need with a clearer pricing structure. I feel MailChimp has a lot of upsells ("Oh, if you want to do that, it's possible, but you need to pay for this higher monthly tier...").

Switched From

Mailchimp

Reasons for Switching to Moosend

I felt it had richer features and it didn't have have any negative reviews about deliverability.

Pros

Eight Workflow options
Cheap with an amazing free plan.

Cons

While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.

Pros

Unlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts.

Cons

The template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend.

Alternatives Considered

Mailchimp

Reasons for Choosing Moosend

Its simpler to use an online tool.

Reasons for Switching to Moosend

Mail Chimp had limited number of emails.

Pros

MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there.

Cons

I can’t really think of anything. It’s super easy to use.

Pros

The first thing you will notice about Moosend when you sign up is the almost overwhelming number of features that are available, and you can make use of almost all of these features for free on the free tier pricing plan.

I am convinced that Moosend is definitely one of the most generous Email Marketing SAAS providers out there. You can send an unlimited amount of email every month to your lists, but the only caveat is that you are limited to a maximum number of 1000 contacts per list if you are on the free plan.

The interface of Moosend is quite polished and easy to use, although the WYSIWYG content editor can take a while to load at times, that is mostly due to network conditions.

One feature that I really like about Moosend is the A/B split-testing before you send out a broadcast to your list, so as to optimize click-through and open rates because the best performing version of your broadcast gets sent to the higher percentage of your recipients or list. I hope that made sense!

Cons

If the network isn't stable, the content editor can take a while to load at times. Apart from that, there's nothing else that I'd complain about.

Pros

As an all-in-one marketing tool, Moosend can be used in email marketing campaigns, landing pages, subscription forms, and even as a lead magnet through integration with your website to track visitors and events automatically.

Cons

The only thing I might dislike about Moosend is that they don't have a mobile app just yet.

Pros

Moosend provided the powerful analytics
Moosend provides the facility to send transactional emails
price is affordable
It provides the easier interface

Cons

Customization is difficult
Template management
The signup page must be more personalized

Pros

Moosend is pretty straightforward and there are loads of templates to choose from.

Cons

A few minor things like customising certain fonts (colours) on landing pages/forms.

Alternatives Considered

Zoho Mail, Dotdigital and Mailchimp

Switched From

Dotdigital

Pros

Use interface is very intuitive and makes the job simple and effective.

Even with a very big number of emails, the service is very fast.

Great insights also in the blogs.

Started using workflows and they proved very useful. Also found what I needed in the analytics and reporting.

Cons

At the moment I cannot think of anything that does not work well for me with Moosend.

Pros

Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great!

Cons

I would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time.

Pros

Lots of features and community-driven feature development, prices are affordable compared to the competition

Cons

The email designer and templates are a bit old school.

Pros

Moosend is a prominent email automation tool for a great price. I like their easy-to-use user interface, attractive template library, and overall workflow. You'll love this tool if you're a small business owner or a mid-level email marketer. They have significantly improved since their initial launch, and I appreciate their effort and commitment to their users.

Cons

They have a 30-day trial, which is suitable for checking out their features. But no free plan, so if you're just getting started or have a very limited number of subscribers, you can use free alternatives.

Pros

Easy to use and user experience is great.

Cons

Nothing negative comes to mind at this point.

Pros

Each time you need help, you will get it straight away!!! Helpdesk is great!

Cons

what puts me down is that I can't remove contacts on my own

Pros

Moosend has very good service! If we have questions - we get answers very fast from the Manager in UK. We have been using different kind of other apps before, but never had this good service! I can advice Mooned to anyone that want to have a hassle free email-solution!

Cons

Fortunately i can't find any drawbacks with this product at all. Again i will give the product five stars: *****

Pros

The thing I like the most about moosend is the ability to have as many lists as I needed and the automation feature.

Cons

I have ran into some technical problems, like adding a youtube video URL. It never worked for me.