User Reviews Overview
About Square Online
Square Online is an eCommerce solution that helps businesses in retail and hospitality industries create and launch websites with a custom domain name using built-in templates. The centralized platform allows organizations to...
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- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
My square store
overall, I love the product, It help me get my starter business ope and running when I had no idea how to start it SQUARE ONLINE STORE got me what I need and how I needed it to be done so that I could be my best.
Pros
Well first of all it's free you can not beat that no matter how you slice the deal. Finding out what kind of store you are wanting to open. Will you be offering single shipping out will you be shipping multi items for shipping. And if you will be shipping the items or if someone will be picking the items up from you.
Cons
no bad thing s to say about this peace of software. It ask all of the right questions to get your new business up and running no mater wat it maybe that you are trying your hand at this software is ware business will come.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Review For Square
Great ! Experience and they are top the line merchant services that I have ever known.
I look forward to more upgrades like Weebly and more of their great , convenient , easy to use, feature and services.
Pros
The merchant service fit my business industry, products and services. The upgrade of services and feature are awesome!
Cons
Need a easy shipping on the online website shipping admin with the weight, shipping prices and a easier one time payment link just for businesses without the campaign because it is political. So make a separate link that fits embed code on the features and make it easier to embed. And I can not receive what ever business sales amount of a purchase over 50,000.00 each transactions. I have to make partial payments through the website for one purchase transaction (For Example: if a sale is 115,000 and the transaction only excepts 50,000.00 per transaction; so there will have to be 3 purchase transactions. That's horrible. I need only one transaction per purchase at any price and they can still add other purchases if selected and add to total.
- Industry: Alternative Medicine
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Has some great features, but also plenty of glitches
Overall, Square Online has improved a lot since we started using it at the end of 2019. We love the delivery and curbside pickup features. There are still improvements that could be made, like setting up a subscription program to encourage recurring orders. Most of the features are pretty basic (customer loyalty program, 'similar items', etc.) - we wish there was more ability to customize features so they better meet our needs.
Pros
Creating our website through Square Online was pretty easy, especially for someone without a background in web design. The inventory management features and integration with Square POS is great!
Cons
Just beware, there seem to be a lot of bugs with Square Online and getting ahold of customer service via phone is not easy. You have to jump through several hoops before they will give you a phone number to call. This can be very frustrating when the website is having an issue that needs immediate attention. Once you do get ahold of customer service, if your issue is not deemed 'high priority' it can take them weeks/months to fix it, if they ever do at all.
Top Square Online Alternatives
- Industry: Food Production
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Excellent Product with Hidden Costs!!
Functionality of the website and operation is excellent. Customer service and knowledge of staff is not what it should be and information regarding fees is unclear.
Pros
I loved how easy everything was and that it was very similar to the way Apple products work.
Cons
There are a LOT of hidden costs with Square. We were going to use Square for our entire operation as it has features for a food business that no one else in the market has. Unfortunately Square charge 50p per online order that is not explained clearly on their website. As we process thousands of orders per week that cost is huge compared to rivals. Square were unable to provide an explanation of what that 50p per order was for and as it can’t be justified we cannot transfer our complete customer base to Square.
Alternatives Considered
ShopifyReasons for Switching to Square Online
We only use Square for selected customers at certain festivals.- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use, flexible and intuitive
Nothing but thumbs up overall. We have used several other POS programs and by far think the value of Square can't be beat.
Pros
Ease of use and an excellent support team makes Square Online a fabulous option. The templates are designed to look good on both desktops and mobile devices. Very modern and intuitive. Super easy to set up and learn. Integration with Square Retail catalog is good.
Cons
I wish I could copy design elements from one web page to another. The template layouts are also a bit restrictive. Would be nice to have CSS access to fully customize. Would also like the item description to sync with Square Retail without losing the design elements.
Reasons for Choosing Square Online
Integrated credit card processing, ease of use, excellent price point, accessible customer support/Switched From
VendReasons for Switching to Square Online
Integration with Square Retail for our brick and mortar business.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Square Review
Been using Square online in terms of website building, CRM marketing and getting clients on board with a subscription service.
Pros
Really enjoy the point of sale software & hardware, the invoicing ability and the CRM tools that are available with the marketing tools that you can subscribe for.
Cons
The inability to do instant transfers until you've processed a certain amount of payments, payroll fees being deducted per payment versus per service.
Alternatives Considered
Wix, QuickBooks Payroll, WooCommerce, PayPal, Clover, WordPress, Stripe, Squarespace, Shopify POS and Quickbooks OnlineReasons for Switching to Square Online
To combine all of those needs and be able to have a process whereby I can pay people, build a website and process invoices.
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Simple & Robust Site Management for Small Businesses
Overall enjoy it and won't change from it for now. Since we've opened, we've had no down time related to hosting issues, would reccomend.
Pros
Ease of use was the biggest draw to this product. Everything was a breeze to setup and was able to start selling our products within minutes of uploading photos and descriptions, couldn't be easier.
Cons
The software lacked the robustness of others. As far as features, some are limited in functionality where others had some small glitches.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great for new entrepreneurs!
I am using my site to reach my audience and provide them with meaningful content, recipes etc.
Pros
It's easy to use and getting started was fairly straightforward
Cons
I don't have much to compare it to, so I can't really comment here.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Square it away with one Click
Pros
Easy to navigate and flexible with being able to switch out text easily via the business owners needs in how the site looks , feels, and comes across to the customer
Cons
Not enough templates to use in my opinion that corresponds with the theme of my business
- Industry: Management Consulting
- Company size: 201-500 Employees
- Used Monthly for Free Trial
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Review Source
Retail
Pros
This software is amazing for retail and small business
Cons
The least I like is nothing this app is amazing
- Industry: Music
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
An Affordable Option for Small Businesses
Square Online has provided the most effective and affordable option for a growing small business that cannot afford the hefty price tags of other systems.
Pros
Square Online is a decent system that integrates well with the Square Retail POS. Managing inventory is generally easy although more features could be added consistent with our industry. Square stepped up its game by offering more options during the pandemic such as enhanced marketing tools, sales channel integrations with Facebook and an additional fulfillment method to offer to clients. Marketing features are decent, and the convenience of mobile apps is convenient when on the go.
Cons
Square needs to consider businesses that offer rentals. There can be improvements to better manage rental inventory and sales. Also, many manufacturers in our industry require that sale prices not be listed on e-commerce platforms. Square Online should add a "Call for Price" option.
Alternatives Considered
Rain POSReasons for Switching to Square Online
Cost effectiveness, additional features for non-premium accounts, convenience- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great All-In-One Product for Small Business
Overall I am throughly impressed and satisfied with Square. It is my understanding that the few issues I have with them they are in the process of releasing at some date in the future.
Pros
The overall ease of use is pretty simple. I also love having everything I need in one place. Payroll, POS, website, Google integration and so much more!
Cons
There is currently no pay in 4 option, which I feel hurts a retail business like mine.
Reasons for Switching to Square Online
Square had the most features at the best price.- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Stylist that uses Square
Pretty good
Pros
It’s Straight forward and end-user friendly.
Cons
I want more personalization for my website.
Reasons for Choosing Square Online
I didn’t like that styleseat charged my customers to book online.Reasons for Switching to Square Online
Colleague recommendation- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The best business user platform available!
Excellent. Great customer service, follow up, and explanation's when needed.
Pros
Customers rave on the ease of use and it's super easy to navigate, edit, or update.
Cons
Sometimes, it can be difficult to find the location to make a change to the site.
Reasons for Switching to Square Online
Less time to set up, very customer friendly, pricing, service, and platform use.- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
A Small Business With a Big Agenda
Love it. I always have. Smart, affordable and easy to use. I especially like the fact that the two times (over ten years) that I needed tech support, I was able to talk with a person in minutes.
Pros
As a businesswoman and an artist on a mission, I appreciate having an easy to use platform for promoting and selling my work. I don’t like to spend much time on a computer, but if it’s helping me be successful, I’m in. Square offers all the tools I need in a value packed package.
Cons
Least? I suppose when I went from swipe to chip I dropped my phone handing it to a customer for a signature. Lesson learned.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
So happy I made the leap!
A very good experience overall! I get done what I need to get done and have all the basics that I need.
Pros
The ease of use has been critical for me & my business.
Cons
I do feel that there could be more features - many of which are likely available in the paid versions - that would certainly help out.
Alternatives Considered
ShopifyReasons for Switching to Square Online
I was already invested (time wise) into Square and really didn’t have a glaring reason to switch.- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Perfect for small businesses
Pros
Square is user friendly and reasonably priced. I’ve tried other systems and ultimately came back to Square every time.
Cons
Square is a little difficult to integrate with websites that are built on other platforms but overall still the best to use.
Switched From
PayPal- Industry: Publishing
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Square Is The Perfect Site For Publishing
I have used Square almost from the moment I founded our press. It is easy to navigate, easy for a web master to add or subtract books, and so easy for our readers to purchase a book or even many books at one time. The site feels very safe to both us and to our purchasers. I also particularly like how quickly payments come in and are clear. I gave up other sites when I began to employ Square. I can't begin to say how very happy I have been with Square in infinite ways!
Pros
In the world of publishing, there are countless ways to access or sell books and magazines. Square makes it easy to place a book up for sale on our site, with full description. Too, the purchasers are able to access the book for purchase even if they are not very familiar with computers or purchase sites.
Cons
It might be a tad easier to work with a template that allows for some changes editorially. For example, there is not a Free Shipping button.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
A thoughtfully-designed and feature-packed site builder that is painless to navigate!
I'm really satisfied with how simple my Square Online site was to create, and is to stylize and update. It looks fabulous, even with the robust free features, but it's a powerhouse with the analytics on the backend. I love that I can link my Square Online site as a subdomain to be able to use it as a booking website for my photography business. Cutting down on email communication with clients, which has Square Online has made possible through its Square Appointments integration with Square Online, has been an invaluable tool for prioritizing time in-person with my clients. Square Online looks great, it's functional, and it's easy to use. It's a primary tool in my business' toolkit.
Pros
For how feature-packed the product is, It's very user-friendly to navigate and set up. For how great the complete product looks, it shouldn't be so simple to use.
Cons
Connecting my Square Online site a subdomain was not a simple task. Establishing the SSL certificate credentials with my web host took a little extra time.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Good overall value for product
Square Online financial metrics help me save time as far as monthly reporting and paying taxes, love the reporting!
Pros
I like how easy it is to use, doesn't work seamlessly for all foodservice operations
Cons
Missing features to group orders by times can designate pick up on the customer end but not able to only have specific pick up times per hour ie 20 pick ups w/in 5pm time slot, 20 more for 6pm and so on
Alternatives Considered
CloverReasons for Switching to Square Online
familiarity with the product- Industry: Arts & Crafts
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Software Review
Absolutely love it!
Pros
Very user friendly! Easy to jump into different categories and simple to create!
Cons
So difficulty but customer service is great!
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
User friendly
The software meets all my business needs
Pros
This software does everything I need it to do. It is simple to use. I did not need any additional training or education. It meets all my business needs.
Cons
Nothing. It exceeds all my business needs and is user friendly
Reasons for Switching to Square Online
More convenient and cost effective.- Industry: Electrical/Electronic Manufacturing
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
I love using square
I do love all of the features. Most of it is straight forward and easy to use.
Pros
It is easy to learn and use. It is straight forward.
Cons
It is pay to play. Subscription to open up all the parts of the service adds up quick.
Alternatives Considered
ShopifyReasons for Choosing Square Online
Needed something betterReasons for Switching to Square Online
Just was my first choice- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Great POS system
Overall this is a great Point of Sales system. It is easy for new employees to learn and it has a lot of options for different ways to sell your products. It is a one-stop-shop for online & in person sales.
Pros
This software is generally easy to use and I would recommend it to anyone starting a new business. It is pretty straightforward and we do not have a lot of issues with the system.
Cons
We really wish we could make notes on an invoice after it has been paid! Even if it is just an internal note for our records. Also, Adding a new location was not very straight forward.
