MultiFlex RMS Reviews

Pros

I like that it is simple to learn and teach. I also find the ability to pull all types of sales reports to be very helpful in keeping inventory up to date.

Cons

I find it slow when trying to retrieve customer purchase history, on the other hand it could just be my computer but I don't think so as everything else works fine.

Pros

1.- Scalable solution when your business begin to grow. I begin with one (1) single store, I have 10 Stores now and growing…Even a Franchise version allows to expand even more your business if you want.
2.- Total POS control, flexible promotions set up.
3.- Easy functionalities for Staff, complete set of features and reporting for Managers and owners.
4.- Accurate stock management. Bin location, Expiration dates, samples, damages, Serial Nos., etc.
5.- Powerful and accurate solution (specially for those with financial and business background).

Cons

Basic features are easy. BUT Not that that easy to learn all the middle to high features,… if you are planning to get the most of it you will need to invest time in order to learn and understand.

Pros

It wasn't super expensive and performs its basic functions effectively once the extremely tedious setup process is complete.

Cons

It doesn't integrate with QuickBooks online, it doesn't integrate with e-Commerce, it doesn't adapt easily to my purposes... all of these things I was told in the sales process that it would do. Training is essentially non-existent and there is no documentation to refer to later. All we had was a one hour session where our trainer took control of our system remotely and used his function keys to speed through setup steps (we couldn't even tell what he was doing because he didn't articulate it and didn't use the mouse) and wouldn't allow us to ask questions. They charge a bunch of money each year to install any updates and continue to give you access to their support, but none of that was explained or described by our sales person and was not in our contract. When I found a glitch in the system that was causing us peoblems at POS, the support manager was extremely rude and condescending to me, going so far as to ask how old I was because he felt I might lack the "experience" (his words) required to be able to find and resolve such an issue. I only wish we had the money to buy a real POS system with real support staff. The last time I tried to post a negative review I was bullied into having it removed by RMS management - that won't happen again.

Pros

The way in which the Customers, Inventory and Sales are all interlinked, and the personalized customer service and support you will receive.

Cons

The basic function of ringing up customers is easy and straight forward, but I can be difficult to train new employees on all the intricacies beneath the basics.

Pros

RMS is great for customer relationships. I can easily see my list of clients, their purchase history, sizing, contact info, and any notes I make on their file. The functionality is good, with lots or reporting tools to better manage my business. Previously we operated with a cash register which didn't record anything, and kept tags as our tracking. With RMS, we can easily pull up sales figures from any given period, our top selling and slow moving styles, floor restocking, and much more. And counting inventory has gone from a two day ordeal to just a couple of hours. This system has definitely improved my business. Multiflex was also the only company I was working with who offered a payment plan, which made a huge impact as a small business.

Cons

The only down sides I have experienced in the last two years of using RMS is if there is a system update to my computer, sometimes it will interfere with the RMS system and I need to contact customer service to get the system operating again. But I would imagine this is an issue any software would have.

Pros

Somewhat easy for daily use for the staff, for management, much MORE work :( Reports are many, but also means confusing at times

Cons

Customer support is confusing to get a hold of, I also have a 3 hour time difference, so my answers are usually 2-3 days later. Floor restocking report has a 1 minute "bug" where there's a blindspot and may affect you. They don't sound interested / willing to integrate their system w/ other credit card machine companies (they support only 2 services!) For some odd reason, I keep finding bugs in their system, and their latest update makes NO SENSE, why do I need to hit ANOTHER button to get the mix+match to kick in, before the update - it was automatic - do you see your grocery store checkout have a mix and match button? IT's AUTOMATIC! Every single one of my concerns that I've had in the past 2 years have gone unanswered and ignored - running a retail store is hard enough, and trying to get the backend support from these guy - it's like pulling teeth at times. I've been with them over 2 years - I've 2 different Tech support individuals (assigned) now, they got some turnover going on over there!

Pros

This software makes the POS and Customer experience easy and effortless, the ease of customer detail gathering for both loyalty and future marketing is a breeze.
Go to the back office and data entry is also uncomplicated and time efficient. Standard reports are great for my use but I am sure that there are more I could create in the customise report function

Cons

There area few additional reports that could be standard in the back office function and in the last update that we have the account payment function is complex which it does not need to be and wasn't previously.

Pros

This system has lots of features
Quantity on hand lists
In software ordering system
tagging price changes when receiving inventory
variety of ways to search for customers and tracking their purchase
very clean looking POS system. Easy to cash out customers.

Cons

Our one suggestion would be: When you have a customer return, to be able to return the product to store inventory or return to the company of origin for a credit.

Pros

Its is very flexible and able to customize for the money. It has an easy export feature that allows you to work with the data.

Cons

Not great for apparel retail stores. The size grids do not show well on reports. difficult to purge older history which creates reporting problems.

Pros

easy to use, inventory system good, there are many different reports to choose from to get you exactly the information you need.

Cons

when microsoft does automatic updates it affects the system and then you have to call it to fix it, which is generally easy but sometimes my employees have to do it and it's a pain.

Pros

Gave us an extensive inventory data base. The till module works well for staff checking out customers. A few reports give very valuable information. For a large enterprise with the staff that understand information technology it looks like a powerful system.

Cons

Way too complex for a small business. Some reports do not match other reports that should agree. Too many reports, most of which we have no use for. At first customer service seemed a bit impatient with us. on one occasion my staff member needed help when I was away, the person she talked to was very impatient with her. She no longer felt confident to call for help if needed. That has improved.

Cons

As a store soon expanding that carries product across all categories, we bought into this program because we were assured it would give us ease of access, portability (ipad software) and inept customer service. After one year of using this, we cant count how many times we wished we went with a different system.

Ease of access is not easy. Usage is difficult for even those who set it up and opened the store like myself. There are almost too many functions rendering it confusing, and most of them do not work properly, or are redundant.

Half of our issues are not solved by customer service as the team there is not knowledgeable on their product.

We do pop ups, and because teh year long promise of an ipad program has not come to fruition, we are not able to use our system which means that anything we sell must be final sale, and we just have to remove it from our system as "damaged out" product therefore throwing our sales, margins and reports.

Overall, not a great system and I have used many different ones in the past. This system is not ready for teh market.

Pros

POS is excellent even when my internet is down. I make Transfers to my stores from my warehouse and is very simple to use. Its just a matter of setting up all the all the upc codes. The PO are easy to do in quick order module. It will create a PO to your supplier and email directly to your supplier. All reports are perfect. The Customer service is perfect ***** stars. They will never let you fail using the system.

Cons

I rented the system in Feb 2017. It is a powerful system and I read the guides but even when I applied what I read, I called customer service and learned some more with the training they offer so it was a back and forth communication but they are very helpful. But it has its challenges that I overcame about 3 to 4 months with the system. There are no other bad issues to report.

Pros

Very cost effective and a great generic system that keeps track of inventory and daily sales reports at a great level
Keeps track of customer history as well as information
Takes care of commission reports nicely
As long as you do not want tobe to detailed this system is for you .

Cons

Reports are not that detailed and not easy to navigate for me
Cannot split sales between salespeople
Don t like the fact that I have to know my supplier code as opposed to just list supplier name ...we have lots of suppliers
I find that when I use inventory on hand cost ..the number differs between reports very frustrating

Pros

We did extensive shopping around for a POS system. The systems' basic functionalities are essentially the same across the market, but based on our "wishlist" of most important functionalities, MultiFlex scored #1. Furthermore, the support team at MultiFlex is pleasant to work with and helpful whenever we contact them for assistance.

Cons

I wish there were more in-depth training videos available so that I could perfect my knowledge of the POS system without having to contact MultiFlex every time I have a question. That's especially true since their support isn't 24/7 and we're in different time zones.

Pros

The software is as detailed as you need it to be. Options for inventory, receiving, and sales reports are ample. Easy to use and easy to train.

Cons

Lots of little glitches in the program that take forever to get updated. More often than not the issues do not happen when I am of course on the phone with a customer service agent prolonging the issue getting resolved.

Pros

In todays retail market place there is no way to compete unless you have knowledge to adapt to the changes that are happening more rapidly than ever. MultiFlex RMS gives you the data from all aspects of your business. Inventory and Staff. Buying Plans and Sell through movment reports are fantastic. Multi store ordering is a breeze. The software is flexible enough o adapt to your own business model but gives you almost unlimited reporting tools to make key timely decisions. As with any software this powerful there is a learning curve and the support team at MultiFlex RMS is always there to assist. There is a personal touch to the support that I have never experienced elsewhere. All said this is software is fantastic and I cannot imagine running a business without it.

Cons

Learning Curve with any detailed software is a mildly steep. All intricate software that does a lot takes a time investment to understand.

Pros

Easy to use.
Easy to train others on system

Cons

-customer support weak
-glitches with email marketing - does not work
-reports not always working properly
-inactive client- will print 2 receipts and omit the one receipt in the totals
-very glitchy
-slow system when running reports and doing multiple things

Pros

Ease of use, functions, customer history, ability to customize. It could be modified for many types of business".

Cons

No training mode. When selecting the customer from the system using phone number, name or other, if you check the customers history, before hitting select customer, when you try to then select customer you have to start the selection again.

Pros

Customer support is very good. It is very easy to get a hold of someone and our issues are typically resolved at the time of call or at least the same day.

Cons

Changes due to updates are not always communicated in detail. Have been waiting for syncing Online and In-store customer/ sales feature for a long time. This feature would be extremely helpful and make us a lot more efficient.

Pros

the price - this was one of the cheaper software options out there. i was on a strict budget at the time of purchase

Cons

it's not user friendly. some fields you have to double click, some require a single click. and the selection of reports is not very prolific.

Pros

Feom Day One Multiflex was so easy to use. Minimal training needed and you will be using it like a seasoned professional. No task is daunting.

Cons

The functionality with payment pricessors seems so easy but when a return error happens it is the only feature that can cause a small problem to rectify.

Pros

Very comprehensive. This POS has allowed us to do everything from daily sales, inventory, as well as, invoicing and accounts receivable.

Cons

The scope of offerings provides a large platform for customer service representatives to have all knowledge necessary to help with issues however the designer can and will help you when needed.

Pros

Great wealth of reporting options for buying, merchandising and point of sale. Performance reporting nice and informative.

Cons

Would like to be able to customize reporting, and some tasks could be simpler. Some of the reports leave out some info I'd like to have included, and there is duplication of essentially the same reports.

Pros

Setup was easy and inexpensive.
Pretty robust inventory and purchasing features.
Many helpful reports.
Constantly upgrading features.

Cons

Wish support hours were spread wider.
Discount features a little complex.
Limited CC terminals to be used. (although new upgrade should fix it)