User Reviews Overview

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayP...

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Feature ratings

Value for Money
4.5
Features
4.6
Ease of Use
4.6
Customer Support
4.3

Browse PayPal Reviews

23,868 of 23,868 reviews
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Avash
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2020

One of the Best Platforms for Online Payment

I love PayPal. Using it is as easy as browsing the internet. I can receive and request payment from clients all over the world in few minutes as it is accepted in almost all country. It's also easy to track incomes and financial activities. PayPal has made my professional life a lot easier.

Pros

As a part-time freelancer, I have clients from many countries and I use PayPal most of the time to receive money. With PayPal, I can receive money, request money from clients and send invoices instantly to clients and all at a very low cost. I also feel that my information is secure on PayPal as they are a bit ahead in Information Security than other similar platforms. It is also easy to shop online using PayPal as it is accepted in almost all major platforms. Paypal has great and minimal User Interface, so it's very intuitive to use it.

The feature I like most is that we can create a PayPal.me payment URL and also embed it in websites. I also like that we can create a pool and then pay in a team.

Cons

Sometimes they lock your account for unknown reasons and it can be frustrating but those things are necessary to keep scammers and fraud out of PayPal so they aren't big deal. However, I have experienced bad errors a few time during checkout. I don't know why it happens but has happened multiple times to me.

Ashley
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/3/2023

Paypal ordering online

"I've been using PayPal for quite some time now, and my experience with the platform has been nothing but positive. I enjoy it so much that I continue to use it for all my online transactions. The convenience of PayPal is unmatched, and it has saved me so much time and effort when it comes to online shopping.One of the things I appreciate most about PayPal is its user-friendly interface, which makes it easy for me to navigate and use. The platform is also widely accepted by many online merchants, so I can easily make purchases without having to worry about the payment method not being accepted.Moreover, PayPal's security features are top-notch, which gives me peace of mind knowing that my financial information is always protected. Their Buyer Protection policy is also a great feature that I've used a few times to resolve issues with my purchases, and it has always been a smooth and easy process.Overall, I highly recommend PayPal to anyone who wants a seamless and secure online shopping experience. My time with PayPal has been excellent, and I plan to continue using it for all my online transactions."

Pros

"I've been using PayPal for a long time now, and I must say it's the most amazing platform for online ordering. It's convenient, easy to use, and provides excellent security for all my transactions. Using PayPal for online purchases gives me peace of mind, knowing that my financial information is always safe and secure.One of the best things about PayPal is that it's widely accepted by most online merchants, so I can use it to order just about anything I need, from clothing to electronics and beyond. I appreciate the simplicity and ease of the PayPal checkout process, which is quick and hassle-free. Plus, it allows me to keep track of all my purchases in one place, which is incredibly helpful for budgeting and record-keeping.Overall, I highly recommend PayPal to anyone who wants a reliable, secure, and user-friendly platform for online ordering. It's definitely been the best platform for me, and I'll continue to use it for all my online transactions."PayPal has been a game-changer in the online shopping industry, providing users with an incredibly convenient way to pay for purchases. With PayPal, I no longer have to worry about entering my credit card information on every website I visit, which saves me a lot of time and hassle. Instead, I can simply enter my PayPal credentials, and my transaction is complete in just a few clicks.Another great feature of PayPal is the Buyer Protection policy, which ensures that if anything goes wrong with my purchase.

Cons

"However, one thing I don't like about PayPal is that sometimes there can be issues with their website. When this happens, it can be frustrating and inconvenient, especially if I need to make a purchase or transfer money urgently. I've experienced website downtime and slow loading times a few times, which has caused me to delay my transactions.That being said, I do appreciate that PayPal's customer support team is always available to help resolve any technical issues I encounter. They've been responsive and helpful every time I've needed their assistance.Overall, while the occasional website issue can be frustrating, I still believe that PayPal is an excellent platform for online payments and shopping. Their security measures, convenience, and overall reliability outweigh any minor inconveniences I may encounter from time to time."

Beluche vaidon
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

3
Reviewed on 15/2/2023

had a bad experience with PayPal

Monday, February 13, 2023 I preceded a bank transfer from PayPal to my bank account it took me 2 while the transfer was in the SEPA zone

Pros

what I appreciated with PayPal is the ease of linking a visa CV card and also of proceeding to an online payment

Cons

Paypal is the worst online payment platform for interbank transfer I made a transfer in my account it took me 2 days to arrive in my account moreover the verification of business accounts is too long

Top PayPal Alternatives

Vaibhav
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 21/2/2023

Review for PayPal

PayPal is a widely used digital payment platform that allows individuals and businesses to transfer money online. It was founded in 1998 and has grown to become one of the most popular payment methods for online transactions.Overall, PayPal has been praised for its convenience and security. Its user-friendly interface and integration with many online marketplaces make it easy for people to buy and sell goods and services. Additionally, PayPal offers buyer protection, which can help protect customers in case of fraud or other issues.However, like any payment platform, PayPal has faced criticism and some users have reported issues with account freezes, high fees, and poor customer service. Despite these issues, PayPal remains a popular payment method for many individuals and businesses around the world.

Pros

PayPal is a popular online payment system that allows users to make electronic transactions securely, conveniently and quickly. Here are some of the benefits of using PayPal:Easy to use: PayPal is simple to set up and use. All you need is an email address and a credit card or bank account to get started.Secure: PayPal uses industry-standard security measures to protect user information and financial data. They also offer buyer and seller protection programs to help protect users from fraud.Convenience: PayPal allows users to send and receive money from anywhere in the world, making it a convenient way to make payments or receive funds.Versatility: PayPal can be used to make purchases online, pay bills, send money to family and friends, and even accept payments if you run a business.Mobile app: PayPal has a mobile app that allows users to manage their account, make payments, and send money on the go.Overall, PayPal is a reliable and popular payment platform that offers a variety of benefits to users, making it a convenient and secure way to send and receive money online.

Cons

PayPal has several cons that users should be aware of. These include fees for certain types of transactions, dispute resolution and chargeback processes that can be time-consuming, account limitations and freezes that can restrict access to funds, limited seller protection, poor customer service, and security concerns. Users should also be aware that PayPal's fees can add up over time and that there is a risk of data breaches or hacking attempts. While PayPal can be a convenient payment method for many users, it's important to weigh the pros and cons before deciding to use the service and take steps to mitigate any risks or issues that may arise.

Verified Reviewer
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2023

PayPal

Pros

In my opinion, PayPal is the best digital bank for handling payments and financial activities.The bank protects your credit card and account information with extremely high security, dependability, and privacy.If you use PayPal to make a purchase and it turns out to be fraudulent, PayPal usually refunds your money.I almost use PayPal in most of my online purchases.

Cons

There are two notes I would like to mention.First, there are periodic fluctuations in the exchange rate for currencies other than the dollar.Second, I hope that the transfer fees would be decreased, especially for low amounts.

Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/2/2023

Best online payment tool

Overall, I am giving 9 points. I am going to use it forever and will also recommend to friends/family.

Pros

I have used it for 3+ years now and things that I really want appreciate in PayPal are :-1. Fast Payment processing.2. Multiple payments methods.3. Multiple currencies & countries are supported.4. Invoicing & billing management is too good.5. Realtime tracking of transactions and payments.6. Online e-commerce shopping option is also incredible.7. Debit/credit card support with high security.

Cons

1. Sometimes, Few bugs come while processing the payments.2. International Transfer is a bit expensive.

jose manuel
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2023

The Payment Pal You Can Trust

Pros

I have found its features to be incredibly impactful for my business. The ability to send and receive money globally, accept credit card payments, and manage invoices has made a significant impact on my day-to-day operations. I find the product to be easy to use, with a straightforward interface that even beginners can navigate. Integrating PayPal into my existing business processes was seamless, allowing me to get up and running in no time.

Cons

As much as I appreciate PayPal for its many benefits, one area where it falls short is its customer support. There have been times where I have had difficulty reaching a live agent to resolve issues or disputes, and the automated support system can be frustrating to navigate. However, this has been a relatively minor issue for me, and overall, I still highly recommend PayPal as a reliable and user-friendly payment solution.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
4

4
Reviewed on 23/2/2023

Paypal - My long term service always on hand

Pros

Firstly, PayPal is incredibly convenient and easy to use. With just a few clicks, you can send or receive money from anywhere in the world, as long as you have an internet connection. The platform supports multiple currencies and is accepted by millions of merchants worldwide, making it a preferred payment method for online shopping and e-commerce transactions.Secondly, PayPal offers top-notch security and protection to its users. The platform uses advanced encryption and fraud detection technology to safeguard your personal and financial information, and offers buyer and seller protection to ensure that both parties are protected from fraudulent transactions.Additionally, PayPal offers a range of useful features and services, including invoicing, subscriptions, and recurring payments, which are all designed to make managing your finances and transactions easier and more efficient.

Cons

It can be pricey and not automatically used in all cases.

Verified Reviewer
  • Industry: Translation & Localisation
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/2/2023

The magnificent using to PayPal

From using PayPal,I want to advise anyone who want to work on the internet as a freelancer in any field to begin with making an account on PayPal as it the most safest way to withdraw your profits.

Pros

From my experience in using PayPal,I want to say that application is so Cozy in using and so practical,also it can be used in several ways and fields such as my field translation.

Cons

One of the most demerits which can hinder your dealing with PayPal is that you can withdraw only on the first of the month or in the middle of the month without any discounts.And this is the most demerit of PayPal

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 20/2/2023

PayPal an amazing and reliable payment service provider

Pros

PayPal has been my go-to payment service for past months asits interface is user friendly and easy to navigate in app interface

Cons

There is one thing which is worst there services regarding issue as coustomer care services is not good. Please give assurance to coustomer about there complaint

Sam
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 12/4/2020

PayPal is the very best way for my customers and I to take care of business transactions.

I love PayPal, I love the ease of service, how widely applicable PayPal services are in not just or country but in the entire world. PayPal is accepted most everywhere and more people feel comfortable when issuing me for my services through PayPal. Therefore [SENSITIVE CONTENT HIDDEN] has brought my business actual revenue I wouldn't have had simply for customers being at ease with PayPal.

Pros

PayPal is hands down the best provider of Point of sale services and that includes any of the free associated with using PayPal services. (Just make sure you get the business prepaid debit card)!

Cons

The fact that they have so many restrictions and safegaurds. It is a good thing to have safegaurds in place to protect not only customers and your clients, but also in orienting the laws of our land, but really PayPal? You do to much and that's got to cost you gotta money.

Claude
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2021

Who doesn't know Paypal as the best and most secured online bank and payment processing system?

To sum it all, paypal is the best online bank system because of its very strong security. It is almost impossible for scammers to steal your money if you use paypal as means of payment

Pros

Everyone knows paypal as the most secured online banking system or escrow system. They give scammers a nightmare. Scammers cannot steal your money if you use paypal as a payment processor. I also love the aspect that they support business to grow by giving them business credits or business loans. The user interface is also straight forward and easy to use. It is also a very fast, reliable and secure way of sending money to anybody in the world. They also have a good customer service, who are very nice to customers. They are constantly bringing in new features into the platform like cryptocurrency trading. I also love the face that you can buy an item and pay in 4 different installments. The list goes on ...

Cons

Overall, I do not have any issues with paypal. Sometimes, they are to strict to a point where they may limit or suspend your account after you initiate a huge transaction. This is something good, but they take almost a week to restore your account. A week is a long time and it may affect a business

Verified Reviewer
  • Industry: Music
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2021

PayPal is an Essential Payment Provider with Amazing Features for Every Business

Overall, my experience with PayPal has been very positive. From the ease of use, convenience and safety of transferring money, PayPal remains one of my top choices for business transactions, especially when dealing with customers and merchants overseas.

Pros

PayPal takes the globe and makes it feel small. Through the payment services PayPal offers, anyone can do business from anywhere, and know that their money, as well as the money of their customers, is safe and secure. PayPal makes it easy to send and receive money. I love PayPal's ability to convert currency easily, as well as the "instant transfer" feature where you can receive money instantly into your bank account from PayPal. I also love that when you receive money, you can use it as "PayPal cash" to pay for other transactions, or deposit it into a linked checking account. While there are several other payment providers available, the features and ease of use that PayPal offers makes it a top performer, and must-have for any business.

Cons

PayPal is truly amazing, and overall has great features. The one downside is the excessive fees. From the instant transfer fees, to the payment fees, etc, PayPal certainly takes its share of revenue. If the fees were lowered, or even eliminated in some cases, PayPal would be the top choice for just about every business.

Alternatives Considered

Square Payments, Apple Pay, Shopify POS and Google Pay

Reasons for Switching to PayPal

While I still use other products as well, PayPal is best for ease of use. Because it was one of the first available payment providers, I find that people of all ages can easily use PayPal, while they may not yet be used to using other payment providers.
Verified Reviewer
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 5/7/2020

I've Been Using Them For Years!

I've Been Using Them For Years! Their service has been consistent and reliable.

PayPal is a well known and recognized payment processor with my US buyers and I think that familiarity helps when they buy from me online.

There's a professionalism to using PayPal and I think online freelancers should use it more in business instead of going with something like Cash App.

Pros

PayPal is easy to setup and easy to use for both personal use and for business (I started with a personal account and then switched over to business).

I've never had a problem connecting and using PayPal with any of my WordPress websites and I've been using them as my website payment processor for years.

The best part is you only pay to use PayPal if you make a sale. I feel like the percentage they take from the sale is fair (all businesses need to make money to stay in business -mine included).

After sales are made, transferring money into my bank account is always quick and easy.

Cons

I haven't had any problems with PayPal at all over the years. Yes, they will charge a fee if you want money transferred over quicker than the average transfer time, but I haven't needed to do that.

Alternatives Considered

Stripe

Reasons for Switching to PayPal

I chose PayPal over Stripe for my online business transactions because the PayPal setup was so much easier. Cash App seems more like a personal use app than a business payment processor.
Kat
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
1

3
Reviewed on 29/12/2019

Good but has some problems

They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros

I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons

I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Alternatives Considered

Square Point of Sale and Venmo

Reasons for Switching to PayPal

The fact that more people use PayPal and that PayPal can instantly transfer to banks or card instantly. Whereas square or others make you wait a couple days. During holidays I had to wait up to 2weeks which delayed the promise date and caused me to have to reimburse my cuatomer and wastd my money. It happens though and now I allow myself time.
Kristen
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 12/12/2019

PayPal is trusted and recognized - Very Useful!

PayPal makes it easy and secure to send and receive payments. The sign-up process is simple and secure. It is easy to add an account. PayPal has a clean, easy-to-navigate interface that puts everything right in front of you. You can find your account balance or what you're looking for right away. You can send payment requests to friends or clients, or send money to others from your bank account. Many online retailers accept PayPal, allowing you to pay online securely.

Pros

PayPal is one of the most well-known, trusted, and recognized brands when it comes to e-commerce and online financial transactions. Because of it's recognition, it's a name people trust. Offering PayPal as a method of pay to prospective clients or buyers is an easy way to allow people to spend their money with you. Using PayPal as a customer gives you a feeling of security that less recognizable brands don't offer.

Cons

Customer support for PayPal is not as robust as one would hope for a company dealing with financial transactions. Additionally, PayPal is one of the many online companies that struggle to find a balance in mediating disputes between buyers and sellers of online products and services. This sometimes results in legitimate gripes about PayPal making it too easy for scammers to get money out of honest online retailers. This problem is not unique to PayPal and it will take the whole internet and legal communities to solve.

Alternatives Considered

Venmo

Reasons for Switching to PayPal

PayPal has been around forever. I already have an established account and I am very satisfied with it.
Verified Reviewer
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 9/12/2020

Extremely Easy - Safe - The Future

I would 100% recommend everyone to use Paypal as I believe their system will be the future to payments, especially after the pandemic ends and people are conscious about physical money and cards. Their new QR code payment system may become the norm in the coming years, similar to how the app WeChat is used for most online and in-person purchases in China. There are very few negatives to using Paypal in my own experiences.

Pros

The user interface for Paypal is as simple as it gets. Instead of clicking on multiple tabs, everything a user needs to see is on the home page when they log in - send/request money buttons, recent transactions with users, account balance, Paypal credit balance (as well as available credit and minimum payment due date), and banks/cards that are connected.
The Paypal credit system is a huge plus - barring a credit limit, you can use Paypal Credit just like a credit card and pay off the credit over time (the first 6 months being interest free). This makes payments extremely easy if you have enough money to pay but are not comfortable completely paying everything at once.
Paypal is used on almost every online store which makes them extremely convenient to use compared to any other online payment system.
Another huge advantage to Paypal is the security - they will alert you immediately if there is suspicious activity and also have two factor authentication (which I think should be required if it isn't already).

Cons

In regards to livestreaming, some livestreamers had issues with people donating money to them, charging back the money to spite the streamer, and then Paypal would side with the people charging the money back. Streamers would then end up losing money since they had to pay fees on the chargebacks. As far as I know, this situation is better for streamers but I think Paypal should still listen to their consumers more about problems relating to this as it was an ongoing issue for a while.

Tyler
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

5
Reviewed on 8/2/2021

Has everything you need but can be more efficient when navigating

Overall PayPal is great for business and personal needs, but can definitely use a few tweaks to further enhance the users experience. I would highly recommend it for anyone to use.

Pros

I love and rely on the "quick links" on the dashboard, as the icons help make things quick and easy to navigate to where you need to go. I almost exclusively use these buttons as opposed to the top menu bar, as it doesn't feel the most user friendly.

Sending invoices work very well providing plenty of options. You enter in your clients information, and have the choice to save as a draft, copy the link to the invoice, or send to their email. Having these options are so vital, because each client may have different preferences.

Transferring money to friends and family is 100% free of charge, and very easy to use (especially on the mobile app). So many marketplaces and online shops nowadays have PayPal integrated which is great, as it can speed up the checkout process, while providing an extra layer of protection from your card or other payment methods being compromised you wouldn't have otherwise.

Cons

Page load time can feel slow, if the time can be cut it'd be more pleasant to use.

The interface on the dashboard can feel cluttered at times, this makes it a bit difficult to find exactly what I need. Some of the menus I feel can be simplified / optimized.

No dark mode option. I use PayPal at night quite often and having this can make it easier on the eyes.

No built-in PayPal transaction fee estimator / calculator. I'd love to see how much PayPal will take from the total transaction of a business invoice. I always find myself using a third party tool to calculate the fees, which takes time away from getting invoices out quick.

The money in / money out side panel on the dashboard. I feel it can be combined into one, and don't care much for the "At a glance" displaying recent invoices section as I normally go to the manage invoice page to see everything I need.

No "Send Money" button below balance. Would love to see an additional button right below the PayPal balance box on the dashboard, and have it labeled as "Send Money"

Samridh
  • Industry: Mechanical or Industrial Engineering
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 1/2/2019

My goto place for transactions

Pros

Everyone who has done some sort of online payment and transactions have hear of paypal so it wouldn't be wrong to say it is one of the most used online third party payment source in variety of businesses. I have used paypal for last 10 years and still do for many of my online purchases and even fund raisers.
- Easy to create account and use it
Paypal account is free to create for normal usage and anyone can have it. It is simple, straightforward, and most importantly no hassles.
- Secure and safe
At this age where technology is everywhere data security is super important. Paypal takes user information and data very seriously and does encrypt it in the most secure way.
- Easy to links accounts
You can put money in paypal or link bank accounts and transfer directly. You can even send money to family and friends with a few click of buttons once your accounts is link. How great is that.
- Smooth transactions
Whether you are selling stuff or buying, everyone trusts paypal so using it for a means of payment is accepted everywhere. Ebay users are one of the biggest user of paypal.
- History
Your buying, selling, depositing and withdrawing information are locked and loaded on paypal for viewing. When someone like me who continuously buys on ebay and sometimes sells as well, paypal helps me understand how much important it is to have these individual transactions stored and organized.

Cons

Paypal is great except,
- Transaction fees for businesses
Do you buy and sell on ebay? Then there is some fee one has to pay which is not great for everyone. I hated those fees but a small price to pay for convenience I think
- Not good for big businesses
Paypal is not for big business for sure due to its lack of proper customer support and backup. Better go elsewhere.

I never had to deal with it but I know a few people whose paypal account got frozen or removed for no reason. That could be a disaster for sure and that means you have to go through a lengthy process to get your money back if you lost some.

Ashkan
  • Industry: Civil Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 1/2/2020

Popular and Trustworthy

I have been using PayPal for the past year, and I strongly recommend it to anyone who needs to send or receive money or buy online. Compared to other platforms like Venmo or Cash App, PayPal has at least one advantage and that is popularity. That makes PayPal the most convenient money transferring app to use. Also, being a good app does not make you popular. The app should be perfect to become popular, and I think PayPal is very close to being perfect.

Pros

This is how I started using PayPal; I opened an account in a matter of seconds, added my debit cards from the banks I have account in and credit card info into my account, and now I don’t even use the physical cards anymore. I use PayPal for sending and receiving money and buying online. It is very convenient, and every online shopping website and merchant that I have used accepts paying with PayPal. My friends and I use PayPal to send money to each other every day. Recently PayPal has added a new handy feature called “money pool”. With this feature, you can gather money for a specific reason. I have used this feature many times. The first time I was in charge of throwing a birthday party for one of my friends. At first, it seemed like trouble knowing that I have to ask from everyone for their share of expenses. But then I found this feature in PayPal, I created a pool, and easily everyone paid their share. The money came right into my PayPal account in a matter of seconds, and thanks to PayPal the party was amazing. Another reason I love PayPal is that I can support my favorite charity in the app, which I find very convenient. Also, from time to time you can find great deals on online shopping websites if you pay through PayPal. I have used many of these deals and saved a lot of money by just using PayPal.

Cons

No matter how good PayPal is, there is still some space to improve. Sometimes transferring my balance to my bank account takes more than three business days, and it would be great if PayPal could improve the speed of the balance transferring process. Many of my friends prefer to use other apps just because of this and they need to transfer money instantly. Although there is an option for faster transfer, other apps can do it without charging for a fee. Also, it would be great if the customer could ask directly from PayPal for a refund, and not the merchant.

Carmen
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 6/3/2019

Good for buyers, not much for sellers.

I will always recommend PayPal for online purchases. As an honest customer I like the easiness and security it offers.
As a seller? Never.

Pros

Get paid instantly, manage your money, send invoices to your customers and clients, pay using those funds on all the online stores that accept PayPal.
With all the different options for sourcing funds, it is easy to jump from your credit card to your checking account if you desire to do so.
Their app works fast, it is reliable and allows me opening it anywhere to check my balance and even get alerts when an invoice has been sent or paid.
As a buyer, it is probably my first choice whenever I make online purchases, for safety, because I don't really like writing down my credit card details on every single store I shop at, and because it is faster, saves me time from introducing numbers and codes as everything is recorded and verified already.

Cons

As a seller, this can be tricky, specially when selling items on Ebay.
In fact, PayPal is what keeps me from selling anything there.
If you are unlucky enough to sell your collectibles, antiques or your hard work to a smart guy, they will report the item as "not as pictured", "not as expected" or any other excuses they might find creative and PayPal will ALWAYS be on their side.
I have lost a few thousand dollars thanks to PayPal and their policies and these buyers with no morals.

They are not forced to return the item, money will be returned no matter what you say, even shipping charges, and you can say whatever you want, PayPal just doesn't care about sellers AT ALL.
I can say without hesitation that PayPal has killed the hobby collector, the artisan and those small honest sellers that loved selling their products online, specially Ebay.

And this without even mentioning the "fake fakes" hunters. I tried to sell authentic Designer clothing and shoes and my items were literally stolen.
Buyer reports your item as a counterfeit and you will lose your money and the item.
They are only suggested to destroy it. Yes, right... like that is ever going to happen.

Tamara
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/12/2019

Easiest Payment Option

After a photo session with a large family, the parents are often times a little overwhelmed with getting everything together. So I simple let them know that I have paypal. And pretty much every time they look relieved and glad they don't have to worry about another thing. It's a few clicks and the money is sent. It really is that easy. And I think it takes the burden off of my clients to try and remember everything they need for the day of the photoshoot. And I don't have to worry about getting paid. Paypal will send me a notification when someone pays me. Which is just another bonus.

Pros

I remember when Paypal started to show up on Ebay years ago. It helped do the basics of purchasing things more securely than just using a debit card. But It has grow so much more. I use paypal for everything. It's so easy to access. Their app I've never had issues with and its easy to navigate. I use it to pay rent, pay my phone bill, send money, and receive money. One of the things that I also enjoy that paypal offers is paypal credit. Depending on your credit score you are allowed to borrow a certain amount of money. First few months it was $700 for me and now its $1100. You get up to six months to pay it off. You do have to pay a small fee but if you pay it off by the 6 months there is no interest. Another thing that I just recently signed up for is the paypal cash. Paypal now offers what looks like a debit card (no numbers just a chip) and you can load it up with cash from your bank account and use it to pay for things online and in stores. I just ordered it (its free) and its in the mail on its way.

Cons

I do wish paypal credit would help improve your credit score. It doesn't impact your credit in anyway that I know of so you can't grow your credit score. Which to me is a huge loss since I use paypal everyday and pay it off right away.

One other thing- though this honestly has nothing to do with paypal. I wish more companies used it! Its a secure way to check out yet it's only used by maybe half of the companies I buy from.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 30/12/2018

Paypal - Payment Solutions for Business

We use Paypal to process payments from a number of websites and increasingly we use Paypal for client invoicing and payments. This often leads to faster payments than traditional invoicing and BACS processing.

If you take occasional credit card payments over the phone, a Paypal business account can be a better option than a typical merchant account from one of the mainstream banks.

Paypal has proved very reliable over the years and on the odd occasion when we have had to use customer services the response has been timely and satisfactory.

Pros

Paypal is now widely recognised as a payment solution - reputation and trust are important when asking customers for payment - especially online. Paypal's key selling point is that users with a Paypal account do not have to enter card details on a website which makes the payment process safer for all concerned.

Paypal has a global presence and can accept payments in most countries that you are likely to be dealing with. As a market leader, Paypal has good integrations with 3rd party tools like shopping carts. If a payment processor is going to be supported by a third party, Paypal is likely near the top of the list.

Customers can make online payments without having a Paypal account. The virtual terminal feature is also useful for processing payments over the phone or setting up a web page for ad hoc payments.

The invoicing feature does a good job of tracking payments and reminders.

Cons

There can be occasional issues with late chargebacks and the resolution process is very much weighted against the merchant.

A Paypal business account works well for online sellers with a certain volume/value of transactions; if you have larger volumes/values, there are other payment processing solutions that may be more cost effective.

Ahmed
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/4/2020

Satisfaction guaranteed

My overall experience with PayPal has been amazing. It is the only secure program I can trust while ordering medical supplies for me and my team at the hospital, regardless from what website I may need it from online. I’m able to receive transactions from the whole team to be able to pay for something under one transaction which is very helpful to have, to have everyone to pitch in at the same time. Being able to see the history of my usage is always a good way to help me keep tract of when I bought something.

Pros

PayPal is very easy to use for all ages. It is the most secure program while doing transactions. The security is very high and that relaxes me while using PayPal. If someone logs in from a different place than you normally log on with they raise a flag. Customer services is very helpful when you need them. You are able to shop online without worrying about being scammed regardless of the website. You can receive money from anyone very simply. You are able to even send your money on your account to your linked bank account for free! You can receive money on it without worrying about giving out your personal bank information or any other personal information. It’s very helpful for me in a hospitals to buy the supplies I need online that I can not find around me especially during this pandemic going on currently. It secures your credit card that you use as well. Being able to have your account via smartphone on the PayPal account is very useful.

Cons

I dislike not being able to use my account internationally. If I am going on a mission hospital trip overseas, would be nice to be able to receive money via transfer on my PayPal account and deposit in my bank account as I am able to do in the US. It takes a lot of time to process things at times , if I am waiting for a payment from someone it normally takes days. If You could do it instantly would be way more convenient for us. Even in the US I am not able to use it anywhere I’m wanting to , I find certain deals a lot cheaper on websites but it does not have a PayPal feature.

Edwin
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2018

Easiest way of online paying and receiving money

Pros

Buyer protection: When buying a product online and a seller sends a wrong/damaged/fake item you can ask Paypal to step in.
Seller protection: When buyers complain about an item that you sold them, while having it accurately described OR when a buyer returns an item but instead of the actual item returns something else Paypal will actually step in and protect the seller. It also protects you against fraud. I would advice to keep evidence of sold goods and for valuable items obtain tracking details.
Paypal has a competitive credit facility through paypal credit. With often several months interest free on purchases.
Paypal loans are excellent for businesses. Especially when running an online business, the fees on especially small loans are incredibly low (especially compared to loan sharks, and even compared to a bank), repayments also work very straight forward.
Sending and receiving money is also dead easy, sending money non commercially to friends and family is done by just filling in the amount and the email address of the receiver and click send. On the receiving end it tends to be there within seconds and you can withdraw it immediately to your bank account. Generally it is even processed the same day (even international transfers)

Cons

There is not a lot I dont like about paypal. Their fees are quite reasonable. The main thing I dislike is probably their foreign currency exchange rate, which is not that great. However you won't be paying too much if anything in fees, especially compared to banks or even money transfer companies like Western Union or Moneygram who can charge quite a bit even on small amounts.

23,868 reviews