Guusto Reviews

Pros

Guusto solves the challenge of celebrating and recognizing employees in a hybrid work environment by providing a flexible and consistent platform. As a hybrid company, it's crucial for us to ensure that all employees, whether they are working remotely or in the office, feel equally valued and appreciated. Guusto allows us to easily send digital gift cards to employees for various milestones, ensuring that everyone receives the same level of recognition, no matter where they are located. This consistency in recognition fosters a strong sense of inclusion and appreciation across our entire team, enhancing employee morale and engagement.

Cons

Overall this is a great platform that we love to use. It would be great if there were more retailers to choose from but the current list is really good.

Pros

Guusto is very easy to use at a low cost, and they offer great customer service! Implementing Guusto during COVID as a way to recognize our colleagues for their efforts and exemplifying our core company values was one of the most successful initiatives our team implemented.

Cons

There are no cons with Guusto - our team loves it and utilizes it on a very regular basis.

Alternatives Considered

Reasons for Switching to Guusto

Pros

Gusto customer service is top notch. Very quick and helpful. I really like having lots of options to use my gift card with. Also, I like being able to hold the gift card on my account until I'm ready to choose where I want to use.

Cons

What do you dislike about Gusto?Sometimes it's a bit tricky to get logged into your account but after some practice it gets quite easy. Customer service was great support and sent me info on how to log in .

Pros

Ease of use and variety of gift cards.

Cons

Nothing! I do recommend paying for the extra help when you sign on to get your site set up correctly.

Alternatives Considered

Reasons for Choosing Guusto

Reasons for Switching to Guusto

Pros

I love that employee's can select their own gift card to an establishment that means something to them. In addition, setting gup delivery of future gift cards is simple and easy.

Cons

Some employees with little computer skills are frustrated with this method of recognition.

Pros

many options of the retrieving the gift card

Cons

Everything is best about it// easiest// fastest// convenient and so on

Pros

Super easy to use, and you can also merge multiple gift cards together!

Cons

After merging multiple gift cards together, the already merged gift card sometimes still appears in the dashboard. There are texts indicating that those gift card have been merged, but the text is quite small.

Pros

Simple, easy to use and lots of redemption options. I especially love the option to leave the merchant blank and allow the recipient to choose their own adventure.

Cons

Having to upload funds rather than a simple check out feature.

Pros

Variety of gift card options, ease of use for employees

Cons

not as easy for the admin, especially when trying to transfer admins after someone leaves

Pros

We like the ease of being able to send a GC with only a few clicks.

Cons

We have a few clients who will not sign up for an account or thinks it could be a scam so they never redeem their GC's.

Pros

Guusto has been improving continuously since we started using it. We've really appreciated that the team is focused on optimizing the platform from a user and administrator standpoint and there have been so many small tweaks that have helped us (e.g. ability to update batches of records by uploading a new list, instead of making manual changes).
The support we receive has been great. Our Account Manager (Skai) is extremely responsive and always gets back to me quickly if we're experiencing any challenges.

Cons

While new features are often in development, there's no regular update to hear about them. Sometimes, we literally stumble across them.
We have our employees as one big team so that everyone can see all of the nominations. It might be nice to have a filter option so that users could choose to see nominations from their team / department / location. It is possible to do this as an administrator by downloading a list if you have user records configured accordingly.
The platform is not optimized for use in Internet Explorer - although it is still functional.

Pros

Low cost and ease of set-up was great for getting started. And any time I have an issue or a "how can I do so-and-so...?" whatever question, I get a response and usually a solution within 30 minutes. A few times they've had to do an overnight 'update' to put in a "fix" but the next day, things have worked better.

Cons

there's limited flexibility with naming conventions, and that's a small thing (and I'm told they're looking into that). Reporting is OK, since you can dump lots of data into Excel, but it would be cool if I could choose the specific data I needed and not get "everything" at once.

Pros

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Cons

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Pros

It's always a pleasant surprise when a vendor, manager, or peer sends a nice e-gift as a follow-up random act of kindness.

The key strength of the Guusto platform is the ease of use. The iOS app interface is straightforward to navigate once you have it downloaded and relatively intuitive for a person who's never received a product like this before. The creation of the account was seamless, as was accessing the bundle of merchants that Guusto currently offers, which will grow over time.

The best part of the entire web service is the dashboard which allows you to glance at everything important to an end user quickly. The robust reporting features that an admin/team owner can access help quantify engagement that isn't possible through traditional "gift card hand out" systems that I've used before.

Cons

Certain merchants have a minimum spend limit which can be limiting to the redeemer.

Pros

Guusto is a blast and a hassle-free way to acknowledge and reward your colleagues for their hard work! With a diverse range of gift options, you can be confident that there's something for everyone. Recognizing the dedication and quality of someone's work is crucial for boosting morale and nurturing strong professional relationships, both within and outside the workplace.

I can say without a doubt that Guusto's reward program is the best I've ever come across! Personally, I love giving and receiving tokens of appreciation, and this program makes it super enjoyable. I wholeheartedly recommend it to anyone looking for an incredibly easy and fun way to give and receive these little gestures of gratitude. The freedom to choose where your dollars go is a fantastic perk, ensuring the recipient gets a gift they'll truly be happy with.

Cons

I can't really think of anything that I didn't like. Everything functioned smoothly.

Pros

I found the site easy to navigate and very intuitive. I was able to figure out how to add funds to my personal account and understand the options in sending gifts to peers with little frustration or problems. The report page will help me easily track the gifts sent and when redeemed.

Cons

I have not been able to figure out how to transfer funds from my personal account to the team account - the site provided directions but the transfer button was not available to me. If this is not permitted by my company maybe a pop up explanation could be provided? The minimum amount to add to your personal account is a bit high unless you use the credit card option.

Pros

I can't say enough good things about Guusto! This platform has completely revolutionized the way I approach gift-giving. The variety of options and the user-friendly interface make it a joy to use.

One of the standout features for me is the extensive selection of gift cards from top-notch brands. Whether it's for a colleague, friend, or family member, I can always find the perfect gift that suits their preferences. The personal touch of being able to attach a thoughtful message to each gift card adds a warm and heartfelt element to the entire experience.

Cons

While Guusto has some positive aspects, there are a few areas where it falls short. One notable drawback is the limited selection of smaller, local businesses in their gift card offerings. I'd love to see a more diverse range of options, especially for those who prefer to support local establishments.

Pros

Easy to use
Easy to navigate through
Can do on my phone

Cons

N/A There isn’t anything I didn’t like
Very easy

Alternatives Considered

Reasons for Switching to Guusto

Pros

I appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive.
I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo

Cons

There is not much I can think of that I disliked. Everything worked well.

Pros

The whole idea behind the software, it's ease of use and thoughtful interactions and levels of customers who can use it.

Cons

It needs to be more visible to businesses who are small.

Pros

We liked the automated features, sending gift cards out on anniversaries and birthdays to our entire team without having to manually schedule them.

Cons

Setting up the platform takes a little time

Pros

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

Cons

I really can't think of anything for the moment.

Pros

What we like most about this software is that it is easy to use, has a nice user interface and provides us with a great tool to not only recognize our employees, but our employees can recognize each other.

Cons

The only thing I would change is the option to have a lower gift amount then the minimum $10.

Pros

The website navigation tools are so easy to use and select and the excellent part is the options to choose from in terms of different merchants.

Cons

All good so far but would post my experience as time goes by.

Pros

Easy to use
Fast
User friendly
Lot of vendors to choose from

Cons

Should have a save button just in case if you have to exit in the middle of sending the card