User Reviews Overview

About Guusto

Guusto makes it easy for HR Leaders at companies with 200+ employees to consistently reward great work and shape amazing culture. Now the #1 HIGHEST RATED recognition platform on G2! Start with a FREE ACCOUNT and being sending...

Learn more

Feature ratings

Value for Money
4.9
Features
4.9
Ease of Use
4.9
Customer Support
4.9

Browse Guusto Reviews

1,142 of 1,142 reviews
Sort by:
Cesar
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/7/2020

Hands down the BEST rewards platform !

Before Guusto, I was having to run out to the store all the time to buy gift cards for my colleagues and clients. It was also way less impactful since I had to put them in the mail and they didn't arrive for a few days from the event that triggered me wanting to send a gift. Guusto has been an amazing tool to help me build my career.

Pros

Guusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.

Cons

There's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.

Response from Guusto

Hi Cesar,

Thank you for posting a review! We're so glad to hear that you love using Guusto to recognize your colleagues. Feel free to reach out to us if you need anything :) Thanks for being an awesome Guusto member!

Muucho Guusto,

Emma

Replied 21/7/2020
Samuel
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/3/2023

Best Birthday Gift For Employees!

Overall a great product. 10/10 would recommend it!

Pros

It's easy and straightforward to set up. It's the best way to do something nice for our company personnel without too much hassle.It allows us to also remain quite personal despite sending a gift card. With the gift card, we're able to brand most of the experience and send a custom message and digital birthday card!One of the best things is that recipients get to pick where they want to use their gift card. It has it all, Amazon, restaurants, shops, VISA card, etc.

Cons

Perhaps the only thing I would want Guusto to change is to enable us to further brand the whole experience. The gift card email and landing page can be fully branded with our company logo and colors, but it could be nice to take it even further by branding the final redemption page.

Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/8/2022

Software is obsolete

I don’t recommend.

Pros

Nothing.. horrible experience. I tried to buy one gift card when I needed and the system was down.

Cons

If the platform is not working you will be loosing your time.

Top Guusto Alternatives

Jordyn
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 7/12/2022

Great way to recognize our teams hard work!

Pros

Implementing the teams as a spot rewards program has been a great addition. Managers love that they are able to freely gift their teams as they wish without having to come to ask for budgets.

Cons

I think that reporting features can be improved. Expense reports should be automated on a monthly basis to eliminate time spent to send reports off to our accounting department

Andrew
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/1/2023

Guusto is a great easy to use rewards system.

Guusto has been great to use.

Pros

Guusto is a simple to use, effective way to distribute rewards. There is a large variety of choices. There are options that almost anyone would like.

Cons

Guusto is very easy to use, the only downside I have found is that you have to manually remove rewards from the main screen once they have been used.

Mireille
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/3/2023

Guusto is so much more than a gift

My experience is excellent

Pros

The fact you can send a free award to a co-worker or to management

Cons

I like everything about Guusto, from the gift to the Co-workers award

kevin
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 20/3/2023

Great peer and employee recognition app

Pros

It offers an easy way to recognize colleagues; and for the company to recognize employees. The gifts are useful; namely the Amazon gift card for me.

Cons

Some features seem a little less user friendly, but I understand it's because there's a lot of functionality for a lot of user roles

Connor
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/2/2023

Great Way To Send Gifts

loved using it

Pros

Makes it easy to send gift cards as there are many retailers, something for everyone

Cons

Could use a better variety of travel retailers ie. expedia, westjet not just air canada, etc.

Varun
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/3/2023

Easy to use & great selection!

Pros

Great way to reward employees, easy to use & huge selection of stores to redeem rewards

Cons

I can't think of anything. It was pretty simple to use and met my needs.

Trevor
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 8/2/2023

Gift Card Redemption

Pros

Very easy to redeem with vendors and available to use instant

Cons

Lack of vendors such as popular food places like Chipotle

Jhonjerlyn
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/7/2022

Greater work experience thanks to the award system.

My general experience with Guusto has been really good, I was able to quickly adapt to the platform thanks to the free trial that I was able to enjoy for a week, I was able to adapt to the platform and understand exactly how I should carry out the process of sending awards and gift cards. I'm satisfied with the general functionality of this platform, as I mentioned beofre, a few features still need to be added, such as the awards status check system, but the rest of the platform works great, I love being able to send awards to my employees without any limit. I must emphasize that this platform has allowed our employees without any limit. I must emphasize that this platform has allowed our employees to be more enthusiastic about fulfilling their tasks, since they work harder to obtain awards from us, without a doubt this platform has been perfect for my company and to obtain greater work performance.

Pros

One of the main things that I like about Guusto is the wide variety of awards that exist, I can send gift cards to my employees, cash prizes or a check as thanks for the work days. I also like the Leaderboard system that it has, it allows me to know exactly which employee has had the best work performance, and in this way I can make the corresponding awards, it is quite easy. Finally, I must mention that I love Guusto's free trial, I used it for about 1 week before buying a paid plan, this free trial was complete, it allowed me to send unlimited rewards to my employees and it helped me understand how the platform works.

Cons

One of the things that should be improved is that a monitoring system has to be added which allows to know the status of the award sent. On several occasions I have sent awards to my employees but I cannot know exactly when they open that award or if it is still waiting to be opened, I would love there to be a system that allows me to see if the employee has already exchanged an award, to send him some reminder. I would also like to see more variety in the recognition plaques, currently I can send plaques with personalized designs to our employees to reward them for their work, however, there is very little variety of designs.

Sarah
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/6/2020

Awesome!!

We love Guusto at our company. We have seen how happy people get when they see the gift in their inbox. It makes them feel appreciated. It was a very smooth transition into using this reward system.

Pros

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Cons

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Response from Guusto

Hi Sarah, thanks so much for leaving an awesome review! We are so glad to hear that you love using Guusto to send personalized gifts, and that you are happy with the support we provide! Very occasionally, gift emails land in the recipient's spam mail box, which is also why we provide many ways to deliver the gift: email, text, link, or print! In addition, our gift cards will never expire unless if an expiration date is set by the sender. Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)

Replied 16/6/2020
Vito
  • Industry: Individual & Family Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/6/2020

Great cost effective product

The experience has been great. Their team has made it really simple to roll out. Customer support is quick to respond to any questions.

Pros

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cons

Cant really identify any weaknesses. It has been great.

Response from Guusto

Hi Vito,

Thank you for taking the time to provide a review! We look forward to continuing to power your recognition programs. Reach out anytime if we can be any help or would like to see anything added to our product roadmap.

Muucho Guusto,

Emma

Replied 11/7/2020
Denise
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 19/6/2020

Ease of use and well received

Very easy to use and our employees love receiving money to spend any way they choose.

Pros

Easy to use
Easy to navigate through
Can do on my phone

Cons

N/A There isn’t anything I didn’t like
Very easy

Alternatives Considered

O.C. Tanner

Reasons for Switching to Guusto

Employees have more options

Response from Guusto

Hi Denise,

Thanks so much for your awesome review! We are so glad that Guusto has helped make employee recognition at your company a simple and positive experience, and that your employees are enjoying the wide range of merchant options that we provide!

Please feel free to reach out to our support team if you need anything in the future. Thanks for being an awesome Guusto member :)

Replied 23/6/2020
Jessica
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 7/12/2021

Freedom to choose your own gift !!

easy access to gifts

Pros

I appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive.
I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo

Cons

There is not much I can think of that I disliked. Everything worked well.

Christel
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/12/2019

We love Guusto... we really do!

The only thing I have to add is that I cannot get the Gusto cards out fast enough! Alot of our employees are constantly on the look-out for them. They really enjoy the options, regardless of where they live.

Pros

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

Cons

I really can't think of anything for the moment.

Response from Guusto

Hi Christel, thank you for the amazing review! We're so glad to hear Guusto has made recognition a breeze for you, and that your people love Guusto gift cards- it's why we do what we do. Our success team is always happy to help, feel free to reach out at any time! Muucho Guusto :)

Replied 4/12/2019
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 1/10/2019

No more plastic cards, gifts are redeemable at any partner venue

Pros

My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results.

It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it!

So much better than plastic cards!

Cons

Would be nice if it was available outside US and Canada as well. :)

Response from Guusto

Thank you for taking the time to share a review! We're glad to hear you're liking your company's Guusto program as a gift recipient. We recently added Prepaid Mastercards as a redemption option, which can be used in 160+ countries! Have your program administrator reach out to our customer success team so we can help them get it added to your company's program. Muucho Guusto :)

Replied 3/10/2019
William
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 15/12/2020

Perfect Way to Recognize Employee Performance!

Guusto has helped me recognize employees through a very simple solution that works well in a work from home environment. The major benefit of using Guusto is the flexibility of being able to choose a vendor that suits each individual person's needs. There's no need to decide and limit to purchasing a gift card form a specific vendor.

Pros

Guusto is very intuitive. Immediately after signing up, I was able to figure out how to navigate, fund my account, and send gift cards almost instantly. I was able to send gifts to multiple users while still having the ability to customize each gift individually. Very simple and easy to use!

Cons

The only downside of Guusto is the limited options to fund the account without incurring additional fees, such as funding via a credit card payment. I did have to wait for my account to be verified before I was actually able to use it. However, the turnaround on this process happened within the same day.

Gaurav
  • Industry: Package/Freight Delivery
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/8/2020

"Amazing options to choose from. All the big players (merchants) under one roof."

I don't need to provide my colleagues/sub-ordinates with choosing from the limited gift cards as Guusto have lots of (almost all) merchants one can imagine. And I believe that would be the most important thing that I realized on this platform.

Pros

The website navigation tools are so easy to use and select and the excellent part is the options to choose from in terms of different merchants.

Cons

All good so far but would post my experience as time goes by.

Response from Guusto

Hi Gaurav,

Thanks for leaving us a review, we're so glad to hear that you love using Guusto! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :)

Muucho Guusto,

Emma

Replied 28/8/2020
Zoe
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2020

Great recognition system

The only negative is that there is no discount for buying an amount. For example if over $2000 was put into the account and a small percentage discount was given this would entice more companies.

Pros

Easy and quick to send a recognition to your associates

Cons

It's a great system - haven't found a negative yet

Response from Guusto

Hi Zoe, thank you so much for leaving us a review! We're glad Guusto has made recognition easy and quick for you. Regarding the discount, as we do not charge a markup on rewards sent (i.e. if you send a $25 gift, the recipient gets all $25 to redeem), we do not have any margin to offer discounts, despite a larger spend. Feel free to reach out to our support team if you'd like to chat about this further, and we'd be more than happy to help. Muucho Guusto! :)

Replied 24/1/2020
Chris
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 2/10/2019

Guusto Review

Allows us to take our rewards and recognition programs to the next level which contributes to the achievements of our strategic goals/initiatives.

Pros

Generally easy to use and understand, lack of fees is fantastic, and the overall support from customer service is great.

Cons

As an admin I have somewhat less control over the user's account than would be desired i.e. user can create account with multiple/personal email addresses so a little less conducive for the corporate setting.

Response from Guusto

Hi Chris, Glad to hear that Guusto is helping your firm achieve strategic goals! That's why we show up to work every day. As the Team Admin, you have full control over your Team Member accounts and any funds you allocate to them for sending gifts. You can also set restrictions, if you prefer that gift recipients only claim gifts with their company email address instead of a personal email address. Reach out to our customer success team anytime, as we'd be happy to help you get this set up and earn your 5th star! Muucho Guusto :)

Replied 3/10/2019
Matt
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/3/2022

Guuso - A great platform to show my employees just how much we appreciate all their efforts

Overall its been a great experience and makes the showing my staff appreciation that much more easier. The site/app is very user friendly and I'm able to easily track things and customize to my liking.

It's been a great addition to my managerial toolbelt.

Pros

The site/app is very easy to use, there are multiple functions from team creation, staff uploading, reporting, nomination section and it's very easy to track what you've sent and when accepted by the person you've sent the gift/reward to.

Also, there is a bunch of customization options that helps you brand things to your liking and utilize your own company’s logo ect.

Cons

There really weren't many cons that I can think of - the only bit of struggle was there was a slight wait to get going when they secured my account.

With that said, I can't really fault a company for wanting to protect things and make the overall experience more secure.

Riaz
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/12/2020

Great site, lots of choices for gift cards and easy to use. I love it!

We needed a way to securely send gift cards to our employees that allowed them to have the flexibility of redeeming them how ever they wanted. It was much easier logistically to distribute the gift cards electronically due to office workers at home due to COVID-19 policies.

Pros

From the first email saying I have an gift card right to the options to redeem were so easy to follow. The entire process was easy to follow and I was happily picking what gift cards I wanted. I was also surprised how quickly the gift cards were issued. As soon as a clicked redeem, the next screen showed my gift card code. I immediately went to the vendor and the code was applied. Very nice I did not have to wait for the code to activate. Thank You!

Cons

I would have liked to have Mastercard as an option, I was told by customer support that it's available, some additional validation is needed. This is understandable to curb potential fraud.

Ed
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2019

Helps me recognize my team

Easy to send quick rewards to your team for doing something special or for a milestone

Pros

Easy to use. Many vendors to choose from and thereby increases the value of the gift

Cons

Not prepopulated with the organizations people or their email or phone number.

Response from Guusto

Hi Ed, thank you kindly for leaving us a review. We're glad to hear your team likes Guusto's flexible redemption options! As for prepopulated recipients, you can upload a list of people you want as 'common recipients' in your team settings, which can then allow you to speed up the Buy Gifts process! All you will have to do is type in the first few characters of their name, and it will fill in the information from the list. Feel free to reach out to our support team if you have any questions or need help setting this up, and we'd be happy to help! Muucho Guusto :)

Replied 12/12/2019
James
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/4/2021

Easy to use and wonderful client appreciation tool

Pros

Guusto is super easy to use and intuitive. An excellent, fast and easy way to show client appreciation to anyone in Canada or the USA. It takes just a couple mintues to sign up and you can be sending gifts right away. There are also a lot of features that track your business and show graphic representation of your empoyees and client engagement. For many, this could be the single way to send client appreciation gifts for others this has the ability to at least take out the hassel of sending gift cards individually and keeping track of all the receipts.

Cons

When it comes to Guusto, I can't think of anything major I haven't enjoyed. As mentioned, it was easy to use and will even help with end of year accounting. If i had to nit-pick I would say the 3% service charge for credit card transaction is the biggest downside. Email money transfers are easy but require a $500 transfer to be free and the money cannot be withdrawn. Other than that, I encourage you to give it a try to see if Guusto can simplify and streamline your client and employee appreciation.

1,142 reviews