Guusto Reviews

Pros

Guusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.

Cons

There's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.

Pros

It's easy and straightforward to set up. It's the best way to do something nice for our company personnel without too much hassle.It allows us to also remain quite personal despite sending a gift card. With the gift card, we're able to brand most of the experience and send a custom message and digital birthday card!One of the best things is that recipients get to pick where they want to use their gift card. It has it all, Amazon, restaurants, shops, VISA card, etc.

Cons

Perhaps the only thing I would want Guusto to change is to enable us to further brand the whole experience. The gift card email and landing page can be fully branded with our company logo and colors, but it could be nice to take it even further by branding the final redemption page.

Pros

Nothing.. horrible experience. I tried to buy one gift card when I needed and the system was down.

Cons

If the platform is not working you will be loosing your time.

Pros

Implementing the teams as a spot rewards program has been a great addition. Managers love that they are able to freely gift their teams as they wish without having to come to ask for budgets.

Cons

I think that reporting features can be improved. Expense reports should be automated on a monthly basis to eliminate time spent to send reports off to our accounting department

Pros

Guusto is a simple to use, effective way to distribute rewards. There is a large variety of choices. There are options that almost anyone would like.

Cons

Guusto is very easy to use, the only downside I have found is that you have to manually remove rewards from the main screen once they have been used.

Pros

The fact you can send a free award to a co-worker or to management

Cons

I like everything about Guusto, from the gift to the Co-workers award

Pros

It offers an easy way to recognize colleagues; and for the company to recognize employees. The gifts are useful; namely the Amazon gift card for me.

Cons

Some features seem a little less user friendly, but I understand it's because there's a lot of functionality for a lot of user roles

Pros

Makes it easy to send gift cards as there are many retailers, something for everyone

Cons

Could use a better variety of travel retailers ie. expedia, westjet not just air canada, etc.

Pros

Great way to reward employees, easy to use & huge selection of stores to redeem rewards

Cons

I can't think of anything. It was pretty simple to use and met my needs.

Pros

Very easy to redeem with vendors and available to use instant

Cons

Lack of vendors such as popular food places like Chipotle

Pros

One of the main things that I like about Guusto is the wide variety of awards that exist, I can send gift cards to my employees, cash prizes or a check as thanks for the work days. I also like the Leaderboard system that it has, it allows me to know exactly which employee has had the best work performance, and in this way I can make the corresponding awards, it is quite easy. Finally, I must mention that I love Guusto's free trial, I used it for about 1 week before buying a paid plan, this free trial was complete, it allowed me to send unlimited rewards to my employees and it helped me understand how the platform works.

Cons

One of the things that should be improved is that a monitoring system has to be added which allows to know the status of the award sent. On several occasions I have sent awards to my employees but I cannot know exactly when they open that award or if it is still waiting to be opened, I would love there to be a system that allows me to see if the employee has already exchanged an award, to send him some reminder. I would also like to see more variety in the recognition plaques, currently I can send plaques with personalized designs to our employees to reward them for their work, however, there is very little variety of designs.

Pros

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Cons

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Pros

It allows our HR team to work on core functions because Guusto manages our employees recognition program which otherwise would be time consuming. Rewards are very flexibility that staff really like. It has allowed us to modernize, attract and retain staff.

Cons

Cant really identify any weaknesses. It has been great.

Pros

Easy to use
Easy to navigate through
Can do on my phone

Cons

N/A There isn’t anything I didn’t like
Very easy

Alternatives Considered

O.C. Tanner

Reasons for Switching to Guusto

Employees have more options

Pros

I appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive.
I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo

Cons

There is not much I can think of that I disliked. Everything worked well.

Pros

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

Cons

I really can't think of anything for the moment.

Pros

My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results.

It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it!

So much better than plastic cards!

Cons

Would be nice if it was available outside US and Canada as well. :)

Pros

Guusto is very intuitive. Immediately after signing up, I was able to figure out how to navigate, fund my account, and send gift cards almost instantly. I was able to send gifts to multiple users while still having the ability to customize each gift individually. Very simple and easy to use!

Cons

The only downside of Guusto is the limited options to fund the account without incurring additional fees, such as funding via a credit card payment. I did have to wait for my account to be verified before I was actually able to use it. However, the turnaround on this process happened within the same day.

Pros

The website navigation tools are so easy to use and select and the excellent part is the options to choose from in terms of different merchants.

Cons

All good so far but would post my experience as time goes by.

Pros

Easy and quick to send a recognition to your associates

Cons

It's a great system - haven't found a negative yet

Pros

Generally easy to use and understand, lack of fees is fantastic, and the overall support from customer service is great.

Cons

As an admin I have somewhat less control over the user's account than would be desired i.e. user can create account with multiple/personal email addresses so a little less conducive for the corporate setting.

Pros

The site/app is very easy to use, there are multiple functions from team creation, staff uploading, reporting, nomination section and it's very easy to track what you've sent and when accepted by the person you've sent the gift/reward to.

Also, there is a bunch of customization options that helps you brand things to your liking and utilize your own company’s logo ect.

Cons

There really weren't many cons that I can think of - the only bit of struggle was there was a slight wait to get going when they secured my account.

With that said, I can't really fault a company for wanting to protect things and make the overall experience more secure.

Pros

From the first email saying I have an gift card right to the options to redeem were so easy to follow. The entire process was easy to follow and I was happily picking what gift cards I wanted. I was also surprised how quickly the gift cards were issued. As soon as a clicked redeem, the next screen showed my gift card code. I immediately went to the vendor and the code was applied. Very nice I did not have to wait for the code to activate. Thank You!

Cons

I would have liked to have Mastercard as an option, I was told by customer support that it's available, some additional validation is needed. This is understandable to curb potential fraud.

Pros

Easy to use. Many vendors to choose from and thereby increases the value of the gift

Cons

Not prepopulated with the organizations people or their email or phone number.

Pros

Guusto is super easy to use and intuitive. An excellent, fast and easy way to show client appreciation to anyone in Canada or the USA. It takes just a couple mintues to sign up and you can be sending gifts right away. There are also a lot of features that track your business and show graphic representation of your empoyees and client engagement. For many, this could be the single way to send client appreciation gifts for others this has the ability to at least take out the hassel of sending gift cards individually and keeping track of all the receipts.

Cons

When it comes to Guusto, I can't think of anything major I haven't enjoyed. As mentioned, it was easy to use and will even help with end of year accounting. If i had to nit-pick I would say the 3% service charge for credit card transaction is the biggest downside. Email money transfers are easy but require a $500 transfer to be free and the money cannot be withdrawn. Other than that, I encourage you to give it a try to see if Guusto can simplify and streamline your client and employee appreciation.