User Reviews Overview
About Coupa
Coupa’s cloud-native suite of Business Spend Management applications lets customers gain visibility and control over their spend and supply chains. Customers get an end-to-end process that helps drive collaboration across...
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- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Coupa - The Expense Manager for your business
Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.
Pros
Coupa Expense is easy to use. The following features are most amazing to me -
1. Requisition and PO management.
2. Approval DoA/flow chart is very easy to assign.
3. Reimbursement process is simple.
4. Multiple currency is available.
5. Full spent analysis report feature.
Cons
Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The best procurement systems with high quality service
Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers.
Pros
Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly.
Cons
Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Coupa is the worst software I have ever used
Pros
Absolutely nothing. The software is the least institutive, user friendly I have ever used.
Cons
Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.
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- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Coupa Expense - You most trusted expense manager
As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance.
Pros
Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc.
Cons
Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application.
- Industry: Pharmaceuticals
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Good Tool to Manage Purchase Orders
Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well.
Pros
I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward.
Cons
Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often.
- Industry: Computer Software
- Used Weekly for 2+ years
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Review Source
End user's love but application team might face hurdles
Effectively reduces cost, better operational efficiencies and better end user experience
Pros
The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.
Cons
The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.
- Industry: Translation & Localisation
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Coupa Review
Utilizing this product daily to send client invoices due for payment.
Pros
Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well.
Cons
It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Coupa is a versatile platform for procurement as well as billing
This system works well and eliminates a lot of manual entry on the AP department.
Pros
You can make it as formal or informal as you want.
billing off of a PO is very simple
Cons
sometimes the servers speed is an issue.
it can take up to several minutes to process a single record.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Coupa Expense Software Review
I am happy with using Coupa expense
Pros
The user interface is good and it allows real time tracking of your transactions.
Cons
The one downside i have is the lack to customize your view or dashboard.
- Used Weekly for 1+ year
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Review Source
The best expense coding system we've ever had!
Pros
It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.
Cons
It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.
- Used Weekly for 1+ year
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Review Source
Intuitive and stream lined invoice automation
Pros
With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.
Cons
Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.
- Industry: Primary/Secondary Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Coupa Accounting and Expense (implementation)
Pros
We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about:
- Mileage capture (save a lot of time)
- Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt)
- Mobile submission of expenses
- Embedding tutorial videos for new users directly into the interface
- Level of partnership and support to implement successfully
Cons
Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.
- Used Weekly for 1+ year
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Review Source
simple and user friendly expense management software
mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics
Pros
Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.
Cons
Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
We should have done this years ago!
Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks.
Pros
Ease of use; supplier portal
Cons
Currently the phone application does not allow a user to create a requisition
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Just implementing this new system- it's nice to have a purchase to pay software.
Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other.
Pros
The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.
Cons
It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Makes work shopping easy
Pros
I only really shop through the amazon portal, but it’s very simple. Sign into coupa, go to amazon through the portal, go to cart, take me back to coupa, say what it’s for and submit!
Cons
Nothing I can think of! It’s very straight forward!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Good for workflows but difficult to navigate
Pros
Good for integrating disparate processes across many departments if you have a multistep process to expense approvals.
Cons
Extremely difficult to use. Not intuitive in the slightest. UI is confusing and even navigation to find what you need to do, before doing the thing, is difficult. Reporting is also confusing to set up.
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Review Source
A quick and easy way for me to manage travel expenses!
TripScanner has been an excellent way for me to help manage my company's travel expenses and policies. I've been using TripScanner for a few months and am impressed by the comprehensive reporting and ease of use. I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately. Also with the Low-Price Scanner feature we have been able to spot deals and save money on hotels.
Pros
Quick and easy to setup. Real time reporting. Very easy for my employees to use.
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
WORST SOFTWARE OF ANY KIND I HAVE USED IN OVER 30 YEARS!!!
I ONLY GIVE IT A "1" BECAUSE "0" IS NOT AN AVAILABLE OPTION.
Pros
NONE! LITERALLY; THERE IS ABSOLUTELY NOT A SINGLE FEATURE TO POINT TO AND SAY THAT IS EVEN ACCEPTABLE.
Cons
CLUNKY, CUMBERSOME BEYOND ANYTHING IN THIS CATEGORY I HAVE ENCOUNTERED IN 30 YEARS. PASSWORD FAILS EVERY SINGLE TIME, HAVE TO RESET FOR EVERY LOGIN, THEN IMMEDIATELY FAILS ON FIRST ATTEMPT FOR EXCESSIVE FAILED ATTEMPTS!!!!!
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Coupa, Corporate Expenses
Pros
What I like the best about Coupa is that it automatically creates my expenses for me. Typically all I have to do is add the receipt.
Cons
What I like least about Coupa is the same thing I like because sometimes I want to get the expense submitted quickly and you have to wait for the card to be charged before you can even put a receipt into Coupa.
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Monthly for 6-12 months
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Review Source
Coupa makes expenses a breeze
Expense reports that used to take hours to complete can now be done in less than half the time.
Pros
Long gone are the days where you have to keep track of all your receipts, and then fax them all in to be reimbursed. Coupa lets you easily snap a picture of the receipt, and include all details needed to be reimbursed.
Cons
Nothing. Coupa has answered all of our needs for expense management. Being able to access reports via mobile app and desktop PC is very helpful as well.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Easy-to-use expense management from user perspective
Submitting personal expense reports is all I use it for right now
Pros
In the past I had always worked for small companies that had very outdated methods of expense reporting. But I have recently been user this to submit expenses and have found it very easy to use without ever having touched it. It walks you through step by step and is very user friendly.
Cons
Nothing so far, I wonder if there is a way to alert an approver that they need to approve something every few days.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Simple and Efficient
Pros
Personally, I don't have a lot of experience with any other expensing software, so I do think Coupa is great for what it does. The platform is fairly straightforward, which serves my teams' purpose for it, as we primarily expense travel.
Cons
I wish Coupa had more comprehensive onboarding for users, as well as a bit more functionality, or even helpful tips and guides.
- Industry: Financial Services
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Review Source
Extremely easy to use, reports have very relevant information, great value
I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information. It took me almost no time to get set up and start using the service. It is a great value, as the price is very low, yet it gives you very valuable information and it can also save you money on hotels, car rentals.
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Review Source
Awesome for small businesses!
TripScanner is perfect for small businesses that don't have the bargaining power to negotiate deals with corporate travel providers. Now, my employees can book their flights and hotels from practically any website and TripScanner makes sure that all their trips are within the company policy.
Pros
Easy to use
