User Reviews Overview
About CollaborateMD
CollaborateMD is a medical billing and practice management solution that helps practices and billing services of all sizes automate and streamline billing and coding processes. The system was designed to be both comprehensive and...
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- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
CollaborateMD is just excellent..!!
My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.
Pros
CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.
Cons
Till now I am not able to find any glitch in this software. I just love this medical billing application.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Works for some, not for others
Overall there are good things about CMD, but honestly if I had it to do over, I would not have made the switch to this software. The training is minimal, the knowledge center leaves a lot to be desired, and the most basic daily tasks are not formatted in an intuitive way. Plus the pricing model, which sometimes dictates what we do within a month because we don't want the extra charges.
Pros
CMD has a lot of options for reports. I also like that you can view the patient account from many different areas.
Cons
Some of the basic functionality that you get with other billing softwares is not part of CMD. The overall flow is disconnected in favor of more options. I think it would be better to have the basic flow and then add on options and customizations from there. I also don't like that when working off a report, clicking a link to a different area and then closing that, does not return you to the report. It's just extra time and clicks to then navigate back to the report I was working off. Another major issue I have is the pricing model. Why is everything nickel and dimed to death for a billing service? Why do the providers get flat rate but we don't? Our monthly invoice can fluctuate wildly depending on how hard we work within a month.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
CMD
Pros
There are some features that allow me to view claims more easily, but that's it.
Cons
Training was very complicated. Also if I mess up on a claim, I have no idea to go back and fix it. It used to be really hard to talk to someone, but that has changed recently. A lot of times, I couldn't figure out what was wrong with the claim, nobody could find the answer. I would finally look at my old billing software and figure out what looked different to figure out the issue. Now, when I tried to take off one user and called to do that, the person told me the wrong information. I explained this to the accounting department, and they still won't refund the extra amount I paid. It's really hard as a small business owner to pay for 2 users when I've already switched to a different billing system when I barely billed out any claims. It's absolutely ridiculous. I will not be recommending this software anyone and will definitely tell them to stay away.
Top CollaborateMD Alternatives
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A lot of bang for your buck
Pros
CollaborateMD provides great patient, claim, and financial management for its cost! I cannot recommend them enough.
Cons
Some pieces are missing for laboratory billing like client billing and invoicing.
Response from CollaborateMD
Hi Ashley, thank you so much for your review! We're happy to hear CollaborateMD’s patient, claim, and financial management has been efficient for your practice. We appreciate you being a part of CollaborateMD!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Collaborate MD
Overall, it was pleasant. User friendly. Very easy on the eyes and very easy to train staff on in regards to the front office aspect of the software.
Pros
The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.
Cons
There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.
Reasons for Switching to CollaborateMD
Highly recommended by a friend in the same industry. I was able to have the opportunity to view the workflow of Collaborate when I was at my friends practice while it was in use and get a up close view of how the software operated.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Solid Software
It's good, support could be a little better but their online help is useful. Sometimes its nice to be able to speak to someone though.
Pros
Our capacity for using CollaborateMD has been transitioning clients off of it to our preferred billing software. We keep the accounts open to ensure that we have access to older items and so that we can work down all of the existing AR. I like the software. It is easy to use and the custom reports are so helpful and easy to use.
Cons
There isn't really anything I dislike about it, I am just much more comfortable with other systems. I think this is a good and reasonably priced software to use for small to medium sized practices. I'm not sure about all of the integration, that may be a pain point since no one we have worked with so far has had a successful integration set up.
Alternatives Considered
AdvancedMD EHRReasons for Switching to CollaborateMD
We did not, we transitioned from the software.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
ADMINISTRAIROR
In general, so far we are very happy, we like the learning center because we can use it any time we need it
Pros
From the first time the staff was very professional, the program is very simple and useful for our small practice.
Cons
not being able to use all the features for the price we paid
Alternatives Considered
YeswareReasons for Switching to CollaborateMD
We like price, the learning center, and team supportResponse from CollaborateMD
Hi Olga, thank you so much for your review! We're happy to hear CollaborateMD’s learning center and ease-of-use has been helpful for your practice. We appreciate you being a part of CollaborateMD!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent product but poor customer service when needed
Good but could certainly improve their customer services and timely response to issues when help is needed.
Pros
ease of use when generating reports, tracking claims, era posting, and eob auto insert on bills.
Cons
unable to speak with a customer service rep in a timely fashion and they want you to file a claim ticket and then track it on their software when all you want is a quick answer or use their selfhelp. If I knew the answer, I wouldn't be contacting them.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Smart Product with Great Training Support
I can't say enough about the support and training I received throughout setup and implementation. The trainer walked me through each phase and left no question unaddressed. By the time training was complete, I was fully equipped to work with CollaborateMD.
Pros
I most liked the ease of use, the flexibility in functionality, the integration with our EMR, and the visual attractiveness of the product.
Cons
I least liked the requirement to close patient information in one section before opening a different section for the same patient.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Collaborate MD
Mostly positive. This is my first experience with this type of software. I could have used more specific training. I am learning "by trial and error." I also would like more training on reports.
Pros
The claims creation, submission and follow-up features are my favorite part.
Cons
All things concerning patient statements are my least favorite feature - they are ugly and expensive. The "statement batch print" search features do not function properly when a mix of electronic and paper statements are sent to patients.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
CollaborateMD for Family Practices
Overall, CMD is a great billing system.
Pros
CollaborateMD is overall a great product for billing. What I like the most is the flexibility in reporting. You can customize any report and pull all the data that you need. I've never seen reporting capability like this in any other billing system. Customer Service is great with CMD as well. My support tickets are always addressed in a timely manner.
Cons
I am not a biller, but I do billing analysis on a daily basis and also help integrate CMD with our EMRs. I wish CMD had an EMR front end and wasn't just a billing system. The integration with EMRs is ok, but not perfect. There are small issues with each of our systems in communicating with CMD. One of our EMRs has to use the scheduler in CMD. The scheduler in CMD could use improvement. It is pretty basic and the user interface leaves much to be desired. Also it is not possible to use CMD reminders just on certain providers, you have to do them all. So we cannot take advantage of this feature the way we would like to.
- Used Daily for 2+ years
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Review Source
THE BEST MED SOFTWARE
Pros
Collaborate is an easy to use software that is user friendly with many easy to navigate features. Many options on every reporting tab. Patient portal, demographics, financial and insurance information. This program also has auto updates that allows you to choose from the most updated icd10 codes and claim choices.
Cons
The customer service could use improvement. Collaborate requests that you contact customer support through a message center and sometimes with the busy work flow the instant assistance would be more beneficial. If you are working on a report for the practice and need immediate assistance, you have to place the task to the side until Collaborate contacts you via message or via a phone call. They do have a self help option that sometimes needs more assistance with a one on one customer service rep
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good Software for Medical Billing Companies
Overall experience is good. I am able to get help when needed and my staff is able to navigate well through the system.
Pros
I like the ease of navigating through the software and the record keeping.
Cons
I wish there was a way to see the remits on the actual claim and the CMS 1500 form that was sent out to the insurance company on each claim. You have to click on several other areas to find what you need. If it was attached to the actual claim it would help.
Response from CollaborateMD
Hi Jennifer,
Thank you so much for your review. We're happy to hear CollaborateMD has been able to make record keeping and navigation a breeze for your practice. and we'll be sure to pass along your feedback to our product team. We appreciate you being a part of CollaborateMD!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
If you are a Medical biller, CMD provides all the tools you need to track your claims within...
I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%.
Pros
They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge.
Cons
CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Collaborate MD
Pros
Efficient, easy to use once it’s figured out. Linked up well with ny EHR
Cons
The implementation period, my implementation specialist made things more complicated. I learned more from YouTube videos
Response from CollaborateMD
Hi Kyra, thank you so much for your review! We're happy to hear CollaborateMD has been easy to use once you were up to speed. We apologize for your experience with implementation. We will be sure to pass along your feedback. We appreciate you being a part of CollaborateMD!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The WORSET, Be aware No support, Danger ! Claims say processed and are not .
This COMPANY IS THE WORSET IF YOU BUY IT BEWARE
Pros
There is not one thins ,we have to move the billing to another service. Claims say they are process, you call the insurance company they don't have them, Then they are not prided because of timely filing. Danger
Cons
No, SUPPORT, THEY ACT LIKE THEY DO EVERYTIME IT STSTES OFF LINE, YOU PLACE A TICKET STILL WAITING FROM 2 WEEKS AGO.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Extremely Pleased with this product
I recommend Collaberate to anyone looking for billing software.
Pros
It’s simplicity. It was easy to use. Clean on the screen and not a bunch of short cuts that only went one place...
Cons
At the time I was using it there was no EHR feature available.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Satisfied customer for over 15 years
My experience has been a great one for over 15 year , the software is always being enhanced and adding new features. My experience has been a golden one.
Pros
accessibility and pricing . you can work while on vacation , real time reporting
Cons
I have no complaints, as the years has gone by you have enhanced the software.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I Love the system
I have been with Collaborate since I started my business in 2009, with over 28 clients. Collaborate has done it's job, I would not change.
Pros
AR summary, claim tracking, Electronic Billing.
Cons
When I find something the system does not have, I will let management know and it's implemented in a few weeks.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
User friendly software
Its really good the best software for me so far.
Pros
The web based easy to navigate and user friendly.
Cons
Too many tabs when opened. And i dont see the user who created the claim.
Response from CollaborateMD
Hi Anjellie, thank you so much for your review! We're happy to hear CollaborateMD’s is easy to navigate and user friendly! And we will pass along your feedback to our product team as well. We appreciate you being a part of CollaborateMD!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Stay Away it will cost you money
Pros
The sales person I had was excellent and she knew the system. She would help with setup, as the CS hours are so short and often I couldn't speak with them. But she's left and then I had to deal with CS and that's when everything went south.
Cons
The Customer Service is horrible, hours are very short the staff is not trained. Double billing is the norm it feels like. No one will talk to you everything is a battle with them.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great software for independent medical practice
Pros
It is easy to use. Easy to make appointments.
Cons
I did have problems with setting up claims initially. Unable to check for insurance eligibility.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
great value
Pros
ease of use, appointment scheduling and billing
Cons
customer support is difficult as chat option dosnt work and email takes a while
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Customer service disaster
A nightmare from the very beginning and never ended.
Pros
Don't know have not been able to use the program.
Cons
The worst customer service i have ever had.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Frontline ER
Great
Pros
It is organized and accessible......It does integrate with ePower
Cons
All the data that a marketer might need is in Collaborate, however, they are no pre-defined reports that would be geared to utilizing the data for marketing. Other than sending a birthday reminder.