Jobber Reviews

Pros

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Pros

Quotes are easy
Collect a deposit
Keep cards on file
Ease of Scheduling
Good mobile app

Cons

Unable to give partial returns through Jobber Payments
Need more environmental variables
Better API
More triggers in Zapier
Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.

Alternatives Considered

Zoho CRM and Asana

Reasons for Switching to Jobber

Jobber is better suited to sales that don't go through a sales funnel, the scheduling is a breeze, and the customer's experience is seemless.

Pros

Since using Jobber, business operations have become much more efficient. I am able to manage jobs more effectively now that we have the scheduling and invoicing features. It is easier for customers to book services and pay securely online with the ability to offer online booking and payment processing.Since using Jobber, customers have been more satisfied with the service that we provide. The automated appointment reminders have reduced the number of no-shows and cancellations, and the customer portal has made it easier for them to communicate with us and access their service history.The support team was very helpful when I first started using Jobber and provided me with all the information I needed to get up and running. Jobber is great for streamlining operations and improving the customer experience.

Cons

I have to admit that when I first started using Jobber, there was a little bit of a learning curve. Even though Jobber's interface is easy to understand and use, getting used to all of its features and functions can take some time.Particularly, I discovered that adjusting the software to meet particular business requirements required some trial and error. Finding the best way to adapt the various options and settings to my workflow took some time.Nevertheless, the Jobber support team was extremely helpful throughout the learning process. They were always available to answer questions and offer advice, provided us with comprehensive tutorials and guides.

Pros

UI and UX. Easy to setup and navigate. Scheduler is effective at distinguishing between jobs / assigned employees.

Cons

The customer service, while generally polite and responsive, is dreadful. Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.The recurring job creation was also unnecessarily complex, requiring the user to specify a duration. There is no ability to specify no end date.Doesn't support B-Pay, and doesn't generate unique customer reference no.'s.

Alternatives Considered

Maidily and Tradify

Reasons for Switching to Jobber

Because of the purported 2-way sync between Jobber and QuickBooks. I since learned that the information presented was false and/or misleading and hence cancelled the subscription. Jobber has refused to provide a refund despite the false and/or misleading information.

Pros

I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.

Cons

Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.

Pros

- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze

Cons

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

Alternatives Considered

Housecall Pro

Reasons for Switching to Jobber

The features fit our needs better and the UX/UI seemed to be better.

Pros

Works great at scheduling, quoting, generating new leads, invoicing, and payment. What I love most is the integration partnerships that Jobber has to make home service businesses more efficient and profitable. Awesome and helpful customer service.

Cons

I wasnt told that in order to use the Instant Payout feature that you had to have 10,000 in processed Jobber Payments. That was a hassle when we first signed up because we were just ahead of peak season. We quickly made that mark in a month so that issue was solved.

Pros

This app is helpful for managing all your projects and tasks in a very simple way. I can schedule my tasks easily and quickly.

Cons

I prefer the computer version than the mobile app, it has more features.

Pros

Jobber is a software that can be used anywhere in the world, which is not the case for other software. It has a customer service always available which helps us at all times when we have problems. We can't complain about its interface which is easy to use in many tasks

Cons

Jobber has a clumsy interface at times and its price and functionality should be improved. It is not bad overall

Pros

pleasant user interfaces  The programme has a simple layout and is simple to use.

Cons

enhanced with more features and greater usability.

Pros

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Cons

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.

I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Pros

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Cons

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Alternatives Considered

Knowify and Buildertrend

Reasons for Choosing Jobber

Because product didn't do what I needed as a plumbing contractor.

Switched From

Buildertrend

Reasons for Switching to Jobber

The cost but

Pros

Jobber is always adding to program to make it better. Good for a beginning business. Easy to use. Have been very happy.

Cons

Jobber doesn't work with quickbooks desktop. We have to put information in twice. Once in jobber & then in Quickbooks. More work for the administrator.

Alternatives Considered

Service Fusion

Reasons for Switching to Jobber

They seem to listen to what the customer wants to make it better.

Pros

Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent.

Cons

This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%).

Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel.

Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours.

This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it.

They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job.

The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset.

Pros

The software is ok, but has great online support.

Cons

Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client.
Quote from Jobber support:
With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client?
Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations.
Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support.
"The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."

Pros

The website is easy to navigate.

Employees can easily see their jobs in mobile app.

Entering client & job info is a breeze even for new employees.

Live chat is available and the issues I have had have been easily solved via live chat.

Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.

Invoicing is easy and seamlessly integrates with quickbooks.

Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).

I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.

Automatic emails and sms templates in Jobber can be easily customized for our business needs.

Automatic customer reminder emails and sms is awesome way for customers to remember appointments.

Customers via email link in their quote can request quote changes.

Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Cons

Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.

Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.

Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.

Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.

The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Pros

Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.

Cons

One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.

It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.

Alternatives Considered

Service Fusion

Reasons for Choosing Jobber

Joist is lacking some MAJOR features

Switched From

Joist

Reasons for Switching to Jobber

-Access to customer service -Pricing

Pros

#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers.

From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry.

Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered.

Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Cons

Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source).

The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period.

Entering Expenses to jobs does not sync with QB.

Pros

Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.

Cons

Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).

Alternatives Considered

Housecall Pro and Salesforce Sales Cloud

Pros

This is the best most comprehensive and versatile work program I have used and I have used over 15.

Easy app for on site workers to log in and out

Being able to create a variety of properties for each client (agent),

retains a history of visits with photos and notes

Create checklists for each job that can be downloaded or emailed to the clients

Reminders to invoice set to after job completed or set date. And a one off job or one with multiple visits.

Continually adding great new functionality so that the software is always evolving where most systems are stagnant. The Cons I am sure will be added soon. I love Jobber and the helpful friendly team.

Cons

These are not cons they are suggestions

Sms job details in Australia as young people don't use email usually
Suggest: if sms is not possible one Week Sheet instead of Day Sheet with all jobs for the week instead of multiple emails.

Not being able to easily see that everyone is on the job.
Suggest: a green button with location lets me see if staff have turned up on time.

But Jobber has so many other fantastic features that I wouldn't consider any other program

Pros

the ONLY pro about this is during the free trial when you get all access to everything. other than that...read my cons section.

Cons

If you could batch export invoices that would be amazing but you take all these basic features away as soon as the user goes to LITE addition without even stating you lose almost all features of this software. even paying your ridiculous price for the LITE version is not worth it! Have to be a big multi million dollar corporation to afford this software. Using the Core service was great at discounted price but when it shoots to $75 CAD a month for what is still basic service, its a rip off. Lowering my service to save costs to LITE addition gives you absolutely no features of this software.

Pros

It barely meets my requirements for what I need.

Cons

Mapping is not good. Customer service usually is not good. Billing is not right.

Pros

I love that I can track my future ordering of products based on the jobs I put on the schedule. The colors really help me be able to see where my employees are and enhance the overall scheduling feature. You can track your employees and where they are during the day just to see if you can add another job while they are in that area. You can add notes or documents onto each job/contact and this is just my go to for everything. You will not regret purchasing Jobber, every time that I had a question someone (not a robot) was always there for me. It very user friendly... I could go on forever``` thanks Jobber for helping my business grow, because of your organization I have been able to focus my attention on other areas of my business... :)

Cons

When I schedule a job for three different employees I should be able to add them and all of their colors show up on the schedule.

Pros

THERE are no pros at all when a company refuses GREAT ADVICE.
You will be fooled into believing there are pros when there are only CONS and conmen.

Cons

the company refuses to enable some BASIC MATH and ACCOUNTING 101 in their programming.
I have been begging them for many years to do so and they just ignore me and change nothing.
The fluff updates they do come out with do zero to alleviate the very serious accounting issues that the program has.

BOTTOM LINE:
If you have clients that require any kind of accountability in your invoicing to them, YOU SIMPLY CANNOT DEPEND ON JOBBER.
if you do a client's statement for the year they expect you to manually go through all the invoices and add up the total.
They even have an export feature so that you can INSULT your clients by emailing them a so-called statement that requires your client to grab a calculator and work for a few hours to gain a total of they spent during that statement period.

what a joke that they are THIS stubborn to listening to GOOD ADVICE.

Pros

Ease of set up
Ease of training - very intuitive to learn
Ease of use
You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.